Develop catalog items, workflows, and integrations in the ServiceNow platform. Support configuration updates and assist in delivering automation projects for digital service operations. Tools & Platforms: ITSM, HRSD, Flow Designer, FSM, EC Pro Key Responsibilities: Configure catalog items, UI policies, notifications, and approval flows. Write scripts using the Glide API to automate form behavior and background logic. Support integration tasks involving REST APIs or data imports. Participate in Agile ceremonies, sprint planning, and QA testing. Contribute to documentation, versioning, and user guides
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