210 Unified Communications Jobs - Page 2

As an experienced and certified Cisco Contact Center engineer, you will be responsible for providing technical expertise in Unified Communications and Contact Center solutions. Your role will include client consultation, planning, designing, implementing, and supporting IP-based call center solutions. You will be tasked with developing and implementing technical architectures, analyzing existing networks, and recommending solutions to enhance performance. Your responsibilities will also involve setting up, configuring, and testing various components of the Cisco IP Contact Center, such as Cisco Call Manager, IVR, Cisco Intelligent Contact Manager, CVP, Workflow Management systems, and Call recording systems. Additionally, you will participate in IT projects aimed at improving converged network solutions, following established processes and procedures throughout the project lifecycle. Troubleshooting, maintaining, upgrading, and providing solutions to complex hardware and software issues will be part of your daily tasks. You will assist in project management using the PMP methodology, create and execute test plans, and deliver high-quality content using appropriate document templates. Ensuring that solutions are implemented as designed and meeting customer expectations will be crucial, requiring effective communication with Professional Services Managers, Project Managers, and customers. To be successful in this role, you must hold a Bachelor's Degree in Information Systems, Accounting Systems, Computer Science, or equivalent, along with at least 5 years of experience in delivering technical solutions. High-end expertise in Cisco Contact Center and Collaboration systems engineering is essential, as well as experience in capturing customer call flow requirements and integrating UCCE with other manufacturers" products. Candidates with knowledge of voicemail, unified messaging, ACD, IVR systems, and integration with CRM packages, along with CCNP or CCDP certification, will be preferred. Strong verbal and written communication skills, the ability to collaborate effectively across organizations, and a solid technology background are required. You should also demonstrate an aptitude for quickly learning new technologies and concepts. This position is based in Bangalore. For further details or to apply, please email your resume to careers@intuitorit.com.,

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Unified Communication and Collaboration Implementation Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Unified Communication and Collaboration Operations system. You will use exceptional communication skills to keep our world-class systems running smoothly. With deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure smooth operation of the Unified Communication and Collaboration Operations system. Resolve client issues by accurately defining and interpreting them. Design effective resolutions based on deep product knowledge. Collaborate with the team to provide solutions to work-related problems. Continuously improve the Unified Communication and Collaboration Operations system. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Operations. Good To Have Skills:Experience with Unified Communication and Collaboration Implementation. Strong understanding of Unified Communication and Collaboration Operations. Experience with data visualization tools such as Tableau or Power BI. Hands-on experience implementing various Unified Communication and Collaboration Operations. Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information: The candidate should have a minimum of 3 years of experience in Unified Communication and Collaboration Operations. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Provide technical support (online and offline) for Audio-Visual (AV) products and solutions. Troubleshoot and test products, with a strong focus on PCB-level troubleshooting. Handle product-related issues and ensure effective resolution. Required Candidate profile Strong knowledge of Audio-Visual technologies, Networking and IP technologies; understanding of Unified Communication. Proficient in troubleshooting, problem analysis, and product testing.

About VOIS: VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone About VOIS India: In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Description: Role purpose: As a Customer Success Manager, you will be responsible for executing a comprehensive customer success management strategy aimed at customer retention, churn mitigation, and driving the adoption and consumption of services. Your role will involve building and maintaining strong relationships with Standard/Enhanced Global Enterprise Customers (TCV 5-10M Euros) with presence in 4-5 countries (across Europe/Amercias/APAC), handling critical/financially customer impacting escalations, and addressing special requests related to performance, quality, and improvements to enhance the overall customer experience. In this strategic role, you will leverage your deep understanding of telecom products and services, including connectivity, SD-WAN, cybersecurity, IoT, SaaS, MPN, Cloud, and Unified Communications, to provide expert guidance and support to customers. You will utilize your commercial acumen to manage Profit and Loss (P&L) effectively, ensuring that customer engagements are not only successful but also financially viable. Additionally, you will employ your sales knowledge to identify opportunities for upselling and cross-selling, thereby driving revenue growth. Your primary goal is to ensure that customers receive exceptional service and support, fostering long-term loyalty and satisfaction. By proactively engaging with customers to understand their needs, addressing their concerns, and providing tailored solutions, you will help them achieve their desired outcomes. You will also incorporate best practices from leading Customer Success organizations to continuously improve processes and deliver outstanding results. You will drive end-to-end relationships with Vodafone B2B Customers, providing exclusive coverage of Vodafone Business Customer segments including MNCs, Secure & Corporate, Public Sector, and SMEs. . Customer Satisfaction Survey Strategy (NPS) - Developing strategies to enhance customer satisfaction, loyalty, and retention for all your accounts. . Representing Vodafone : You would be the focal point of contact for all product/service-related discussions meeting Senior Customer Stakeholders (key decision makers - VP, Head of Ops, Technology Directors, Account Team) face to face or virtually while representing Vodafone. . Relationship Management: A rapport builder nurturing deep, sustainable relationships with customers, ensuring long-term loyalty to Vodafone over other service providers. . Contract Management : Oversee operational and enabling functions to deliver exceptional service while meeting all contractual obligations. . Contribute to Sales and Revenue targets: Analyze areas to plug revenue leakages, suggest product upgrades, proactively identify cross-sell/up-sell opportunities, improve customer footprint by offering services during business expansion. . Performance analysis: Compile and analyze data to measure Product/Service performance while also identifying areas of improvement. . Supervising daily operations: Overseeing service performance from Service Ops and ITIL Functions to ensure smooth day-to-day operations. Job Description: . Improve Efficiency: Enable your customer with digitalization strategies improving efficiency, identify ways to move away from manual tasks (reporting) allowing you to focus more on customer relationship building. . Problem resolution: Taking ownership of customer issues and ensuring they are resolved effectively. . Setting goals and standards : Establishing objectives and procedures for the customer service department. . Training and development : Providing training and resources to customer service agents to improve their skills and performance. Key accountabilities (Role Description) Highlight accountabilities and KPIs for the requisitioned role, which could include (but not limited to) . Drive customer satisfaction whilst delivering the best possible service experience across Vodafone - NPS. . Support customers by directing them towards Vodafone's support model and any associated systems/processes. . Own and maintain Service Inventories & any customer information used across the business. . Provide support to the wider service community as and when required to meet customer's deadlines. . Run & Manage monthly/quarterly Service Reviews with customers. . Oversee continuous Service Improvement process. . Responsible for the production and updating of meeting minutes. . Assist with Escalation process only when service issues fall outside of BAU processes and procedures. . Issue of regular and timely standard service reporting . Tracking and recording service credits . Support delivery teams with progressing on-hold orders . Data Analysis: Ability to analyze customer data and feedback to identify trends, measure performance, and suggest improvements. . Development and maintenance of standardized internal and customer documentation, processes, governance to support best practices. . Develop and maintain excellent working relationships with senior customers and the account team members. . Provide guidance and assistance to Service management analysts at work. . Collaborating with product delivery, transition managers and project managers for delivering effective business solutions to customer . Responsible for driving and managing service lifecycle across sell-build-run. . Accountable for regular service level achievement reviews with stakeholders. Service Single point of contact for stakeholders and 2nd level of escalation for operational issues. . Schedules and conducts regular business and service performance reviews and documents progress of actions. KPI's . Drive Account Profitability . Improve Customer Satisfaction . Drive Service Improvements . Drive Net Promoter score Specifics for the role: Work hours: According to Customer HQ APAC : 7:00 to 16:00 IST EU : 12:00 to 21:00 or 13:30 to 22:30 pm Amercias : 21:00 to 6:00 IST Team structure (highlight approx. number of direct and indirect reports) NA Any additional lines of reporting this role is expected to have Please specify. None Job Description: Does the role require to work in shifts YES Does the role require travel YES If yes, please specify travel requirement: Rare Passport/ VISA requirements (if any): None Desired Profile (Overall & Relevant work experience, skills, technical/domain knowledge, Customer handling, Geographical exposure etc Essential . 6 + years of experience in a Customer Success Management role (Customer facing role - International Only) . Telecom Product Knowledge is a must have - candidate should be thorough with atleast one product line - Fixed line, Mobility, Cybersecurity, IoT, SaaS, MPN, Cloud, and Unified Comms. . ITIL 4 Certified with deep understanding of Service Lifecycle across Sales - Build/Delivery - Run . Customer facing skills - Great in communication and presentation, flamboyant in representing Vodafone and meeting Senior Customer stakeholders face to face. . Technology Understanding: Fundamentals of transmission (SDH, DE, DWDM), Basics of LAN WAN technology, MPLS (Layer 2 & 3), Internet access, DSL, Fixed Voice and SD-WAN. . Must be an Influencer - Collaborator with influencing skills to navigate through organizational teams. . Follows Agile ways of working - Agile Practioner . Conflict Resolution: Effectively handling conflicts and de-escalating tense situations with customers. . Experience in engaging and managing vendors/carrier. . Financial Acumen: Must have knowledge on how to read PNL statements and contribute towards account profitability. . Empathy: Understanding and addressing customer concerns with patience and emotional intelligence. Desired: . Sales Background - Ability to Upsell/Cross-Sell Enterprise telecom products. . Critical Thinking: Ability to think critically and make data-driven decisions to enhance customer success strategies. . New Age technology knowledge - SDWAN Architecture, MPN, IoT - Connected Spaces, Automotive, Device Management . Deeper Financial Understanding: PNL Creation, budgeting, and forecasting . Digitalization and Automation: Knowledge on Power BI, SQL, Python to help automate manual dashboards for customers into digital ones. . ITIL Intermediate: Knowledge of Service Lifecycle Modules and Service Capability Modules . Leadership: Leading and mentoring customer service teams, setting goals, and establishing standards. . Adaptability: Being flexible and adaptable to changing customer needs and business environments. . Time Management: Efficiently managing time and prioritizing tasks to meet deadlines and achieve results. Essential: . Education: Bachelor of Engineering in any discipline. . Technical/Product Certifications: CCNA/CCNP (Routing and Switching), AWS Business Professional, Azure Fundamentals. . Professional Certifications: ITIL Foundation, Prince 2 Foundation Job Description: Education/Technical/Functional qualifications and/or Professional Certifications: Desired: . Education: Bachelor of Engineering in Electronics and Communications, Computer Science . Technical/Product Certifications: CCNP - Routing and Switching, Azure Associate Admin, MERAKI CMNA. JUNIPER Network Design Associate, AWS IoT Defender Primer . Professional Certifications: ITIL Intermediate - Service. . Language Skill: Any EU or Asian language (German, Spanish, French, Mandarin, Japanese) skill will be an added advantage. Behavioral/ Personality Specifications required (few examples of aspects that may be covered are listed below) . Communication Skills: Excellent Orator who can effectively communicate with Global/International customers and Vodafone internal teams, explaining complex technical concepts in simple terms. . Customer Advocacy: Acting as the voice of the customer within the organization, ensuring their needs and feedback are heard and addressed. . Leadership: Leading and mentoring customer service teams, setting goals, and establishing standards. . Critical Thinking: Ability to think critically and make data-driven decisions to enhance customer success strategies. . Time Management: Efficiently managing time and prioritizing tasks to meet deadlines and achieve results. . Adaptability: Being flexible and adaptable to changing customer needs and business environments. . Continuous Learning: Staying updated with the latest industry trends and best practices to continuously improve skills and knowledge. . Accountability: Proactive with a desire to take ownership and drive for best in class product and service experience. . Data Analysis: Ability to analyze customer data and feedback to identify trends, measure performance, and suggest improvements. . Continuous Learning: Staying updated with the latest industry trends and best practices to continuously improve skills and knowledge. . Collaborate and work effectively with cross-functional teams across the globe. . Resilient and Flexible - Ability to understand customer impact during service disruption and can go above and beyond to improve CX. . Evidence of being a self-starter and ability to work under pressure. . Organization and time management skills essential. . Resilience and the ability to work under pressure, and to pressing deadlines / SLAs. . Personal accountability and commitment to achieve. . Disaster recovery support Communication Leadership/ Team Handling experience Language skills Vodafone Way: Speed Simplicity Trust Innovation hungry Customer Obsessed Ambitious & Competitive One Company Local Roots

Bulletins of India is urgently looking for Audio & Video Engineer, interested candidates may send their CV to Bulletins of India email id boinomination@gmail.com.

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will be responsible for ensuring the integrity and governance of systems while adhering to best practices for service delivery. Your typical day will involve developing, deploying, and supporting infrastructures, applications, and technology initiatives, all while aligning with existing standards and methods of delivery. You will engage with various teams to ensure operational excellence and contribute to the overall success of technology initiatives within the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate the performance of systems and processes to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of system governance and integrity management.- Experience with infrastructure deployment and support.- Familiarity with best practices in service delivery and operational excellence.- Ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will be responsible for ensuring the integrity and governance of systems while adhering to best practices for service delivery. Your typical day will involve developing, deploying, and supporting infrastructures, applications, and technology initiatives, all while aligning with existing standards and operational methods to enhance service efficiency and effectiveness. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of system governance and integrity management.- Experience in developing and deploying technology infrastructures.- Ability to support applications and technology initiatives effectively.- Familiarity with best practices in service delivery and operational standards. Additional Information:- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role - Grade Specific VOIP/CUCM/COLLAB Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate seamlessly. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring a smooth user experience and fostering strong client relationships. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of system interfaces and application support.- Experience in troubleshooting and resolving technical issues efficiently.- Ability to communicate complex technical concepts to non-technical stakeholders.- Familiarity with client relationship management and support processes. Additional Information:- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide clarity and support, while also leveraging your deep product knowledge to design effective resolutions for client challenges. Your commitment to quality will be evident as you work diligently to maintain high standards in service delivery and client satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for system support.- Provide training and guidance to junior team members on technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of system troubleshooting and problem resolution techniques.- Experience with client relationship management and support processes.- Ability to analyze and interpret client requirements effectively.- Familiarity with various communication tools and platforms. Additional Information:- The candidate should have minimum 2 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationDesired Responsibilities:Design, develop, and deploy contact center solutions using Amazon Connect.Customize and configure AWS Connect to meet the specific requirements of various projects.Integrate AWS Connect with other AWS services such as Lambda, DynamoDB, and S3.Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows.Implement security best practices to ensure data protection and compliance.Troubleshoot and resolve issues related to AWS Connect deployments.Collaborate with business stakeholders to gather requirements and translate them into technical specifications.Monitor and optimize the performance of AWS Connect solutions.Create and maintain documentation for system configurations, processes, and procedures.Stay updated with the latest AWS services and best practices. Technical Experience:9+ years of experience in developing solutions with AWS services.Hands-on experience with AWS Connect, including setup, configuration, and troubleshooting.Proficiency in programming languages such as Python, JavaScript, or Node.js.Experience with AWS Lambda, DynamoDB, S3, and other AWS services.Knowledge of contact center operations and customer service processes.Professional AttributeMinimum 8 years of hands-on experience on one or more products mentioned above.Team handling / people management, good communication skills.Excellent communication skills.Previous experience working with cross geography teams.Ready to work in shiftEducationBachelors degree in engineering preferred. Qualification 15 years full time education

As a Strategic Account Manager at our leading IT Infrastructure Solutions & Services Company based in Bangalore, you will play a crucial role in managing and expanding relationships with key enterprise clients. With 8+ years of experience in account management and sales within the technology sector, particularly in system integration and telecom, you will be responsible for driving revenue growth, ensuring client satisfaction, and contributing to the company's financial success. Your primary responsibilities will include serving as the main point of contact for a portfolio of large accounts, achieving revenue and profitability targets, managing a robust sales pipeline, promoting a range of solutions including system integration and telecom technologies, and maintaining high levels of customer satisfaction. You will also be expected to prepare performance reports, engage with stakeholders, stay informed about industry trends, and provide strategic solutions to client-specific challenges. To excel in this role, you must have a proven track record of successfully managing complex accounts, a deep understanding of system integration principles and telecom technologies, familiarity with enterprise solutions such as Unified Communications and Networking, proficiency in CRM tools like Salesforce, and competency in Microsoft Office Suite. Additionally, knowledge of Unified Communications solutions, exceptional negotiation skills, strong analytical mindset, and relevant industry certifications would be advantageous. If you have a Bachelor's degree in business administration, Marketing, or a related field, and possess the mentioned skills in unified communications, CRM proficiency, networking, strategic account management, system integration & telecom expertise, account management, Microsoft Office Suite, telecom technologies, managed services, and system integration, we invite you to join our dynamic team and be a part of defining the future of the nation's IT infrastructure industry.,

You should have a comprehensive understanding of AV technologies, including control systems like Crestron, Extron, and AMX programming and configuration, audio systems such as Shure, Sennheiser, and DSP processors like Biamp and QSC, video systems like LED and LCD video walls, projection systems, video-over-IP technologies, and matrix switchers. Knowledge of Unified Communications and Collaboration (UCC) and its integration with platforms like Microsoft Teams, Zoom, and Cisco Webex is essential. You should also be familiar with signal management technologies such as HDBaseT, HDMI, DisplayPort, and IP streaming protocols. Proficiency in design tools like AutoCAD, Visio, and AV design software, such as D-Tools, for creating detailed schematics and layouts is required. Your role will also require a strong understanding of networking principles, including VLANs, QoS, multicast, and AV-over-IP systems like Dante, NDI, and SDVoE. Knowledge of AV standards and compliance is a must. In terms of soft skills, you should be able to translate technical concepts into customer-focused solutions and possess strong technical documentation, proposal writing, and presentation skills. Analytical and troubleshooting skills are crucial for a solution-oriented approach to complex AV challenges. Effective time management skills are necessary to handle multiple projects and deadlines simultaneously. Willingness to travel, both domestically and internationally, is expected as part of the role. You should have a minimum of 8 years of hands-on experience in AV pre-sales engineering, with a strong focus on solution design and technical consultancy. Proven expertise in end-to-end AV system architecture and integration for enterprise and commercial projects is required. Professional certifications such as CTS (Certified Technology Specialist) or CTS-D (Design) are preferred, along with manufacturer certifications like Crestron DMC-E, Extron AV Associate, or Shure Integrated Systems Certification. A Bachelor's degree in Electronics, Telecommunications, Computer Science, or a related engineering discipline is essential for this position. This is a full-time, permanent position based in Kochi, requiring in-person work.,

Required Skills Technology | Collaboration and Messaging Roles | Skype Administrator Behavioral | Aptitude | Communication Domain | IT in Banking | Customer Support Technology | Unified Communications Platforms | Microsoft Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Details: Technical Skills: - Messaging- Complete hands-on experience on installing and managing Microsoft Exchange, Server 2010/2013/2016/2019, Administration of Office 365, Managing of Exchange Load Balancers (NLB, WNLB, Clustering), Managing of email gateways (IronPort, ProofPoint, EOP) and Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking - Unified Communication and Collaboration - In-depth knowledge of various UCC services like Teams, OneDrive, SharePoint etc and In-depth hands-on experience on Microsoft 365 - LDAP- Active Directory and Azure Active Directory user administration, Directory Sync from AD to AAD and Authentication protocols - End-User- Outlook 2013/2016/2019/ProPlus/Mobile clients, Teams, desktop/mobile clients, OneDrive/BOX desktop sync and Offline and Online archive management - PowerShell- Advanced PowerShell scripting knowledge Functional Skills: -. Need to performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc. - Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure - Plan and execute upgrades, projects defined by customers - Address the tickets escalated from L1/L2 team - Document the architecture and participate along with architects to define the DR, failovers etc. - Manage and lead team of L1/L2

Required Skills Technology | Unified Communications Platforms | Microsoft Technology | VOIP Telephony | Any OEM Behavioral | Aptitude | Thinking / Cognitive Skills Technology | Networking Technologies | SDWAN and SDLAN Technology | Unified Communications Platforms | Any OEM Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Networking Certifications | CCNP | CCNP Voice Details: Should be able to define and deploy the organziation s inhouse IP telephone communication systems, including their software architecture and hardware components. 1. Should have good experience in Enterprise Voice communications (VoIP) 2. Should be able to define and deploy the companies inhouse IP telephone communication systems, including their software architecture and hardware components. 3. Ability to establish goals and objectives and recommend solutions to complex telecommunication and customer service problems by utilizing key metrics and identifying trend. 4. Strong problemsolving skills in a mediumtocomplex telephony environment as well as the ability to instituting quality and continuous management principles into practice. 5. Ability to explain technical concepts and technologies to business leaders, and business concepts to the contact center technology teams. 6. Experience in developing and maintadining positive and productive relationships with clients. 7. Ability to multitask and work well in a fastpaced environment. 8. Experience with configuration and administration of Network Management Systems (NMS) to provide realtime alerting, notification and reporting of network and performance and security compliance 9. Strong analyticalreasoning and problemsolving skills. 10. An ability to learn new technologies quickly 11. Good time management skills 12. An ability to follow processes 13. Strong documentation skills 14. Good communication skills both written and verbal

Education Qualification : Any Graduate Skills : Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable Primary -> Technology | Collaboration and Messaging Roles | Skype Administrator | 2 - Knowledgeable Tertiary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Primary -> Technology | Unified Communications Platforms | Microsoft | 1 - Aware Certification : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Details: Technical Skills: - Messaging - Understanding of Microsoft Exchange Server 2010/2013/2016 and O365 - Troubleshoot Exchange Active Sync (EAS) related incidents - Unified Communication and Collaboration- Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc., - LDAP- Basic Active Directory user administration - End-User- Outlook 2013/2016/2019/ProPlus/Mobile clients, Teams, desktop/mobile clients and OneDrive/BOX desktop sync - PowerShell- Basic PowerShell scripting knowledge Functional Skills: - Messaging Engineers primary responsibility is to provide support to an organizational - Messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA. - This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., - Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure - Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting - Update the support ticket with the progress - Incident Management - Understand SOP documents and consult L2 team in case of any discrepancies

Education Qualification : Any Graduate Skills : Primary -> Technology | Collaboration and Messaging Roles | 2 - Knowledgeable Primary -> Technology | Unified Communications Platforms | Microsoft | 1 - Aware Tertiary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable Certification : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Engineers primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on Exchange Online(M365 or Google Suite)/any other OnPrem messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure. 2. Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting. 3. Update the support ticket with the progress and closing within the SLA. 4. Incident and Problem Management 5. Understand SOP documents and consult L2 team in case of any discrepancies Technical Skills 1. Messaging - Understanding of Microsoft 365, Google Suite and OnPrem Messaging - Accounts management (Users mailbox, groups, License assignment, calendars, tasks etc.) - Troubleshoot Exchange Active Sync (EAS) related incidents. 2. Unified Communication and Collaboration - Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc. 3. LDAP - Basic Active Directory user administration 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync 5. PowerShell - Basic PowerShell scripting knowledge

Required Skills Technology | Collaboration and Messaging Roles Technology | Unified Communications Platforms | Microsoft Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Administrator s primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Online/any other messaging OnPrem infrastructure, periodic maintenance, installing patches, and supporting L1 team. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Manage, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure (M365 / OnPrem) 2. Implement the activities defined by L3 team 3. Address the tickets escalated from L1 team and close within the SLA 4. Incident and Problem Management 5. Prepare and maintain SOP documents to help L1 team 6. Manage and lead team of L1s Technical Skills 1. Messaging - Complete hands-on experience on M365 - Administration of M365 and Exchange OnPrem - Managing of Exchange Load Balancers (NLB, WNLB, Clustering) - Managing of email gateways (EOP, IronPort, ProofPoint, Mimecast) - Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking 2. Unified Communication and Collaboration - In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc., 3. LDAP - Active Directory and Azure Active Directory user administration (Tenant administration, Forest and domain, Users, Groups, DHCP, DNS, Group Policy, replication etc.) - Directory Sync from AD to AAD 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync - Offline and Online archive management 5. PowerShell - Advanced PowerShell scripting knowledge

Required Skills Functional | Business Analyst Roles | Business Analyst Technology | Unified Communications Platforms | NEC Education Qualification : Any Graduate Details: The Professional will shape and drive end-to-end digital transformations across business, technology, process and people, creating value by reinventing the core of our client s businesses. This work includes gathering and analyzing information, formulating and testing hypotheses, and developing and communicating recommendations. He/ Shell also have the opportunity to present results to client management and implement recommendations in collaboration with client team members. 1. Ability to understand the customer s key business and marketing challenges and translate this as a proposal on how our tech and consulting services can help achieve these goals. 2. Designing a technical solution and roadmap for client s to improve their business goals and process by combining deep tech, product and strategic knowledge. 3. Act as technical and strategic support where needed. 4. Assist clients to understand and know how to read and interpret their data. 5. Drive innovation and spot opportunities to enhance or expand service offerings to clients. 6. Excellent technical understanding of key areas of various industries and the technologies transforming them. 7. Assisting with continuous improvement and digital transformation projects, and designing new methods of delivery using technology to refine (or redefine) processes which create efficiencies and which deliver against our clients expectations. 8. Responsible for gathering and analyzing information, formulating and testing hypotheses, developing and communicating recommendations. 9. Ability to work collaboratively in a team environment and effectively with people at all levels in an organization.

Required Skills Technology | Architect / Design / Solutionizing Activities | Technology Selection Technology | Firewalls | Design and Deployment Technology | Unified Communications Platforms | Any OEM Behavioral | Aptitude | Leadership Skills Technology | Wireless Technologies | Any Technology | SDN Concepts, Understanding of | SDN Architecture Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Networking Certifications | Expert Details: The Professional will be responsible for planning, designing, optimizing, auditing and troubleshooting network security systems. This way, they have to make sure that the organization doesnt suffer any kind of cyberattack and also perform networkbased security risk assessments and continuously design solutions to tackle new issues that may occur with a companys expansion. 1. Maintaining LAN, WAN, and Server Architecture according to business policies. 2. Testing systems for vulnerabilities to resolve existing security issues. 3. Maintaining virtual private networks,firewalls,email security and web protocols, security and programs. 4. Developing the security authentication protocol. 5. Creating virus detection systems. 6. Analyzing and implementing new security protocols and technologies. 7. Developing authentication and authorization protocols. 8. Investigating security breach alerts.

Lead Data Center Representative Provides backup support for Manager along with detail listed below (production and QA support included). Data Center Representative the current team has a minimum of 8 years experience in the computer operations field. Qualifications and experience : Expertise in Job Scheduling environments. CA Workload Automation AE (Autosys Edition Automated Job Control System for scheduling, monitoring and reporting). Experience working with Microsoft Office products. Strengths include: Strong customer interface and problem-solving skills. Able to manage multiple tasks. Excellent communication and interpersonal skills. Dependable. Detail oriented. Good time management skills. Must be capable of working independently. Shift flexible. Assist with coverage on alternate shifts (training, sick, vacation). Current support model requires 24x7 coverage by the team. Duties and responsibilities : Perform Daily Production support. Autosys midrange job scheduling: Monitor production application jobs to ensure successful execution. Provide escalations to application teams when alerts occur. Assist with questions and problem resolution. Manage adhoc requests and communications. Implement changes requested by application teams to job status (limited). Update and distribute daily flowchart/documentation. Monitor/escalate Supply Chain application alerts. Monitor/escalate Enterprise Selling application alerts. Monitor/escalate Imports alerts.

Role & responsibilities AV Pre-Sales & Solution Architect (8-120 Years Experience) Key Responsibilities: Pre-Sales & Solution Design: Expertise in AV systems (displays, audio, video conferencing, control systems, networking). Client Engagement & Market Insights: Build relationships with customers, PMCs, and architects to identify opportunities. Consultative Approach: Recommend solutions based on customer needs and functional requirements. BOQ & BOM Preparation: Create technical and commercial documentation. Project Coordination: Work with CAD teams for schematics, review drawings, and liaise with construction teams. RFP Handling & Knowledge Transfer: Manage RFPs and ensure smooth handover to project teams. Vendor & SCM Coordination: Negotiate with OEMs and collaborate with supply chain teams. Technical Support: Assist customers and in-house engineers during and after installation. Project Management & Client Satisfaction: Ensure smooth project delivery, address challenges, and gather feedback for future opportunities. Finance Coordination: Support invoicing and payment follow-ups. Preferred candidate profile Qualifications & Skills: Strong client-facing, communication, and presentation skills. Analytical mindset for designing optimized AV solutions. Ability to manage multiple projects in a dynamic environment. Preferred: AV certifications (e.g., CTS, Crestron, Extron). Please share your resume as a word attachement to mahendra@maestroheadhunters.com

JD: UC Architecture & Design: Deep understanding of Unified Communications Products like CUCM, CUC, IM & Presence, and Expressways. Deep knowledge of designing and troubleshooting clusters, inter-cluster trunks, and high availability configurations. PSTN Trunking & Interoperability: Designing and troubleshooting SIP trunks, PRIs with carriers, including codec negotiation, SIP headers, PRIs, and call routing logic. CUBE & Voice Gateway Configurations: Advanced IOS gateway setup (MGCP, H.323, SIP), dial peers, DSP resources, and survivability strategies. Analog Devices: Understanding of Analog Devices such as Analog Gateways, Analog Phones, Fax Devices, DTMF & Dial-tone behavior, FXS/FXO Ports. Call Flow Engineering: End-to-end call flow design across multiple platforms (CUCM, Unity, UCCX/UCCE, Expressway). Virtualization & Cloud Migration: Deploying IPT solutions on UCS platforms or migrating to cloud-based collaboration (Webex Calling, Cisco HCS). Strategic & Operational Skills Capacity Planning & Scalability: Forecasting growth, designing scalable dial plans, and managing bandwidth across WAN links. Disaster Recovery & Redundancy: Architecting failover strategies, backup systems, and DR testing protocols. Integration Expertise: Connecting IPT with third-party systems (CRM, ERP, SIP endpoints, SBCs). Change Control & Governance: Leading change advisory boards, documenting impact assessments, and enforcing configuration standards.

10+ years of networking and unified Communications ( UC) Expertise in Cisco Unified Communication/ Collaboration Experience and in depth knowledge of Cisco Unified Communication solution portfolio is a must. Experience and good knowledge in upgradation of Cisco Unified Communication solutions is a must. Experience in Voice and Video QOS. Good Knowledge of UC on UCS and virtualization implementations. Good Knowledge of Ciscos Hosted Collaboration Solution will be an added advantage. Experience on Contact Center express, Scripting and reporting. Good Knowledge of SIP Trunking and Voice gateways. Experience should be in Designing and implementation of various versions of Collaboration technology (UC and Video) and mobility solutions Configuration and Troubleshooting of Complex Voice and video Networks Expertise to design and build Cisco Unified communication components like CUCM, Unity Connection, IM & P, Cisco Jabber and Unified Attended console. Good knowledge in implementing Telepresence Video solutions like, TMS, Telepresence, telepresence server, conductor, CMS installation and troubleshooting of telepresence and Video endpoints. Good knowledge of Expressway solutions, Webex Teams and Good Knowledge of UC monitoring tools like PCA / prognosis. CCIE Voice/Collaboration/ CCNP Voice/Collaboration will be an added advantage. Mandatory Skills: Network Architecting. Experience>10 YEARS.

1. 3 to 4 years core Linux experience, with RHEL 2. RHEL migration experience [ Physical to Virtual ] 3. Build , Install and Configure in RHEL server[s] 4. LVM concepts 5. DNS, NFS experience 6. VMware experience