118 Unified Communications Jobs - Page 5

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Unified Communication and Collaboration Implementation Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Unified Communication and Collaboration Operations system. You will use exceptional communication skills to keep our world-class systems running smoothly. With deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure smooth operation of the Unified Communication and Collaboration Operations system. Resolve client issues by accurately defining and interpreting them. Design effective resolutions based on deep product knowledge. Collaborate with the team to provide solutions to work-related problems. Continuously improve the Unified Communication and Collaboration Operations system. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Operations. Good To Have Skills:Experience with Unified Communication and Collaboration Implementation. Strong understanding of Unified Communication and Collaboration Operations. Experience with data visualization tools such as Tableau or Power BI. Hands-on experience implementing various Unified Communication and Collaboration Operations. Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information: The candidate should have a minimum of 3 years of experience in Unified Communication and Collaboration Operations. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : BTech Summary :As an Infra Tech Support Practitioner for Unified Communication and Collaboration Operations, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Provide L1 and L2/basic and intermediate level troubleshooting for hardware/software support and configured services running on various platforms. Implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Collaborate with cross-functional teams to resolve issues related to Unified Communication and Collaboration Operations. Ensure adherence to defined operating model and processes for providing technical support and maintenance of production and development systems and software products. Professional & Technical Skills: Must To Have Skills:Strong knowledge of Unified Communication and Collaboration Operations. Good To Have Skills:Knowledge of operating systems, server and network areas, and software solutions/vendors/brands. Experience in providing L1 and L2/basic and intermediate level troubleshooting for hardware/software support and configured services running on various platforms. Ability to implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Excellent collaboration and communication skills to work with cross-functional teams. Knowledge of defined operating model and processes for providing technical support and maintenance of production and development systems and software products. Additional Information: The candidate should have a minimum of 3 years of experience in Unified Communication and Collaboration Operations. The ideal candidate will possess a strong educational background in information technology operations or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Gurugram office. Qualifications BTech

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure smooth functioning of production and development systems. Perform regular maintenance and updates on software products. Troubleshoot and resolve hardware and software issues. Configure services on various platforms. Implement technology at the operating system-level. Collaborate with vendors and software solution providers. Stay updated with the latest industry trends and technologies. Train and mentor junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Good To Have Skills:Experience with data visualization tools such as Tableau or Power BI. Strong understanding of statistical analysis and machine learning algorithms. Hands-on experience with implementing various machine learning algorithms. Solid grasp of data munging techniques, including data cleaning, transformation, and normalization. Additional Information: The candidate should have a minimum of 7.5 years of experience in Unified Communication and Collaboration Implementation. This position is based at our Gurugram office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills : Unified Communication and Collaboration OperationsJob Requirements :Key Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

About The Role : CCNA CCNP VOICE certified engineer having relevant experience in IPT and VC platform Extensive knowledge of Cisco Video Conferencing products and VOIP networking Participate in operations optimization troubleshooting of Cisco Expressways Hands on troubleshooting Experience with SIP and H323 protocols Strong experience in Cisco UC applications such as Cisco Expressway CE TMS CMS CWMS WebEx Event Blue Jeans etc Experience with UCS platforms and VMware technologies such as vCenter vSphere EXSi and vSphere client Strong hands on of telephony dial plan design implementation and call control routing protocols such as H 323 MGCP SIP Solid understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAP Strong experience in Cisco video endpoints Troubleshoot and resolve general Voice Unified Communications related issues with root cause analysis Primary Skills Extensive knowledge of Cisco Video Conferencing products and VOIP networking Strong experience in Cisco UC applications such as Cisco Expressway CE TMS CMS CWMS WebEx Event Blue Jeans etc Secondary Skills CCNA CCNP VOICE certified engineer having relevant experience in IPT and VC platform Solid understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAP

Sr. Manager – Delivery and Support Telecom Experience: 12+ years Need to have good communication skills. Experience Required: Experience in deployment and support of large/multi-location voice communication projects / customers Experience.. Required Candidate profile in Telco Grade Soft-Switch, Enterprise PBX (CISCO, AVAYA kind of) , SIP Trunk Experience in MS Teams, Google Workspace, Zoom telephony integrations/ Federation E..

Sr. Manager – Delivery and Support Telecom Experience: 12+ years Need to have good communication skills. Experience Required: Experience in deployment and support of large/multi-location voice communication projects / customers Experience.. Required Candidate profile in Telco Grade Soft-Switch, Enterprise PBX (CISCO, AVAYA kind of) , SIP Trunk Experience in MS Teams, Google Workspace, Zoom telephony integrations/ Federation E..

Sr. Manager – Delivery and Support Telecom Experience: 12+ years Need to have good communication skills. Experience Required: Experience in deployment and support of large/multi-location voice communication projects / customers Experience.. Required Candidate profile in Telco Grade Soft-Switch, Enterprise PBX (CISCO, AVAYA kind of) , SIP Trunk Experience in MS Teams, Google Workspace, Zoom telephony integrations/ Federation E..

Experience: 1-6 years In Audiovisual services/Project Qualification : 3 Years Diploma/ any bachelor's degree. preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Communication -English, Hindi/native Gender: Male only Location - resident of Gurgaon/South Delhi (as customer site is in Gurgaon) Travel requirement: Should be willing to travel to project sites locally in NCR and other cities as needed on short notice for 1-2 weeks Budget : 30-50kpm CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc), software updates, Basic control systems Programming, VC configuration Key Skills: - Install, configure, and maintain AV equipment, including projectors, digital displays, audio systems, digital signage, Active LED, Sound masking, PA System, and video conferencing solutions. Performed testing and troubleshooting for AV setups in corporate and educational environments. Manage inventory, procurement, and vendor coordination. Basic knowledge of IP networking, Crestron/Extron/AMX/Kramer controlling programming. Basic Knowledge of Biamp, QSC, BSS, Shure, and Xilica Audio digital signal programming. Basic knowledge of Soft Videoconferencing application setup like Microsoft Team, Zoom, Webex, and Google Meet. Diagnose and resolve AV system issues Provide end-user training on AV system operation and best practices. Document service reports, technical procedures, and system configurations. Assist in system upgrades Assist in the setup and operation of AV systems for live events and corporate meetings. Perform routine maintenance and troubleshooting for AV equipment.

To address complete Sales business in the large Enterprise of AV / Voice/ Video/ Data/ Networking/ Cyber Security/ Surveillance Products. Responsibilities: Achieve targets (revenue & margin) for defined territory/ set of accounts. Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets. Build strong relationships with partners- OEM, local partners, consultants. Participate in Business Plan and execute the strategy to expand customer base in the assigned Geo / Vertical. Ensure face time with customers for selling and conduct sales presentations Understanding of IT Infrastructure landscape & strong background on Networking, Collaboration, Voice, Cybersecurity & Automation. Understand the needs of your customers and be able to respond effectively with a plan of how to meet these. Work with cross-functional teams for new business opportunities. Coordination with the service department for execution of sales orders • Regularly review and report on business development activities. Knows the territory very well. Required Skills and Abilities: Candidate should have 8/12-year experience on Sales (For all verticals Audio/Video/Voice/ Data/ Networking/ Cyber Security/ Surveillance) Ability to identify and build relationships with senior-level decision-makers. Ability to effectively learn technical products, services, and solutions and readily apply new knowledge required. Excellent verbal and written communication skills. Highly motivated and target driven with a proven track record in sales. Goal oriented and organized team player. Ability to travel frequently and effectively to work Qualifications: BE – ECE / DECE / BSc / B. Tech in Electronic or EC/MBA/ ; MCA/ Any Graduate

Provide consulting technical services and support for Oracle SBC, Unified Communications Solutions by Oracle Consulting, other Oracle Communication products, to CGBU customers Be available for travel on short notice to customer offices for meetings to finalize new technical solutions Plan and Deploy the Oracle Communications Products and Provide Technical Services Work on underlying infrastructure ranging from Bare metal, Virtualized or Cloud based deployments. Provide support for specialized activities but not limited to system installation, upgrades/ downgrade, system migrations, cutovers, provisioning solutions, feature activation, custom scripts creation, scaling, Heat template customizations, VNFM support. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects.

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : Contact Center Technology Capabilities, Avaya Voice Solutions, VOIP Minimum 3 year(s) of experience is required Educational Qualification : Graduate Summary :As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and testing efforts. You will play a crucial role in ensuring the smooth implementation of unified communication and collaboration solutions. Your typical day will involve collaborating with cross-functional teams, troubleshooting technical issues, and ensuring the successful delivery of projects. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to gather requirements and define technical specifications. Design and implement data center technology components, ensuring scalability and reliability. Conduct testing and quality assurance activities to ensure the successful implementation of unified communication and collaboration solutions. Troubleshoot technical issues and provide timely resolutions. Stay updated with the latest industry trends and technologies to continuously improve the infrastructure. Assist in the documentation of technical processes and procedures. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Good To Have Skills:Experience with Contact Center Technology Capabilities. Strong understanding of network protocols and infrastructure components. Experience in deploying and managing unified communication and collaboration solutions. Knowledge of VoIP technologies and SIP protocols. Familiarity with video conferencing systems and collaboration tools. Ability to troubleshoot and resolve complex technical issues. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 3 years of experience in Unified Communication and Collaboration Implementation. This position is based at our Pune office. A Graduate degree is required. Qualifications Graduate

Project Role :Systems Engineering Practitioner Project Role Description :Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills :Unified Communication and Collaboration Implementation Good to have skills :NA Minimum 2 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for conducting simulations and test methods to ensure the functionality and quality of the products. Join our team in Hyderabad and contribute to the development of innovative engineering solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to design and develop engineering systems. Conduct design failure mode effect analysis (DFMEA) to identify and mitigate potential risks. Manage feature plan implementation and ensure adherence to project timelines. Perform simulations and test methods to validate the functionality and performance of engineering systems. Contribute to system integrations and ensure seamless interoperability. Identify areas for improvement and propose innovative solutions to enhance engineering processes. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering architecture and system integrations. Experience in conducting design failure mode effect analysis (DFMEA). Knowledge of simulation techniques and test methods for engineering systems. Familiarity with industry standards and best practices in engineering design. Good To Have Skills:Experience with project management tools and methodologies. Additional Information: The candidate should have a minimum of 2 years of experience in Unified Communication and Collaboration Implementation. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, Cloud Infrastructure Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Desired Responsibilities: Design, develop, and deploy contact center solutions using AWS Connect. Customize and configure AWS Connect to meet the specific requirements of various projects. Integrate AWS Connect with other AWS services such as Lambda, DynamoDB, and S3. Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows. Implement security best practices to ensure data protection and compliance. Troubleshoot and resolve issues related to AWS Connect deployments. Collaborate with business stakeholders to gather requirements and translate them into technical specifications. Monitor and optimize the performance of AWS Connect solutions. Create and maintain documentation for system configurations, processes, and procedures. Stay updated with the latest AWS services and best practices.Technical Experience: 9+ years of experience in developing solutions with AWS services. Hands-on experience with AWS Connect, including setup, configuration, and troubleshooting. Proficiency in programming languages such as Python, JavaScript, or Node.js. Experience with AWS Lambda, DynamoDB, S3, and other AWS services. Knowledge of contact center operations and customer service processes.Professional Attribute Minimum 8 years of hands-on experience on one or more products mentioned above. Team handling / people management, good communication skills. Excellent communication skills. Previous experience working with cross geography teams. Ready to work in shiftEducation Bachelor's degree in engineering preferred. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Key Responsibilities : Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture and system simulations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage feature plan implementation.- Conduct design failure mode effect analysis (DFMEA).- Ensure successful integration of engineering architecture.- Perform system simulations. Professional & Technical Skills:- Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation.- Strong understanding of engineering systems and product development.- Experience in system integrations and simulations.- Knowledge of test methods and failure analysis techniques.- Good To Have Skills:Experience with project management tools and methodologies. Additional Information:- The candidate should have a minimum of 5 years of experience in Unified Communication and Collaboration Implementation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for developing simulations and test methods to ensure the functionality and quality of the products. Join our team in Bengaluru and contribute to the innovative and efficient implementation of unified communication and collaboration solutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Design and develop engineering systems for physical products. Manage feature plan implementation. Conduct design failure mode effect analysis (DFMEA). Integrate engineering architecture into the systems. Develop simulations to test the functionality of the products. Create test methods to ensure the quality of the products. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering architecture and system integrations. Experience in conducting design failure mode effect analysis (DFMEA). Knowledge of simulation techniques for testing product functionality. Familiarity with test methods to ensure product quality. Additional Information: The candidate should have a minimum of 0-2 years of experience in Unified Communication and Collaboration Implementation. This position is based in Bengaluru. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : Unified Communication and Collaboration Operations Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities Maintenance & administration of Voice PBX systems & services Responsible for handling day-to-day Voice operations, requirements & issues Technical Experience-Basic understanding of voice telephony (TDM / IP) along with knowledge of voice networking, Signaling standards & telecommunication protocols (H.323, SIP,SCCP, MGCP etc).-Hands-on experience on industry standard enterprise PBX's like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system.-Basic knowledge in ACD calls routing configurations.-Basic troubleshooting of Cisco VoIP gateways and adjuncts.-Knowledge of Voicemail Cisco Unity, IVR, Reporting etc.-Basic troubleshooting knowledge with respect to the operational issues in PBX.-Basic knowledge of Call accounting software Professional Attributes-Customer focused & positive attitude towards work-Good interpersonal and communication skills (verbal and written)-Ability to work with diverse teams & a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and Excel Educational QualificationBachelor's degree in engineering Qualifications 15 years full time education