210 Unified Communications Jobs - Page 5

Key Responsibilities: A day in the life of an Infoscion As part of the Infosys consulting team your primary role would be to lead the engagement effort of providing high quality and value adding consulting solutions to customers at different stages from problem definition to diagnosis to solution design development and deployment You will review the proposals prepared by consultants provide guidance and analyze the solutions defined for the client business problems to identify any potential risks and issues You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms You will also coach and create a vision for the team provide subject matter training for your focus areas motivate and inspire team members through effective and timely feedback and recognition for high performance You would be a key contributor in unit level and organizational initiatives with an objective of providing high quality value adding consulting solutions to customers adhering to the guidelines and processes of the organization If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you Technical Requirements: Primary skills Technology Network CISCO technologies Technology Network Unified Communications Additional Responsibilities: Good knowledge on software configuration management systems Strong business acumen strategy and cross industry thought leadership Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Two or three industry domain knowledge Understanding of the financial processes for various types of projects and the various pricing models available Client Interfacing skills Knowledge of SDLC and agile methodologies Project and Team management Preferred Skills: Technology->Network->CISCO technologies,Technology->Network->Unified Communications

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills :Unified Communication and Collaboration OperationsJob :Key Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issues Technical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and Excel Educational Qualification:Any degree 15 years of Full time education Qualification Any Degree or 3 Year Diploma

Role:- Partner Technical Support. Experience:- 6 Years. Location:- Manyata Tech Park, Bengaluru. Interview:- 1st Round:- Virtual,2nd Round:- F2F. About the Role: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI’s and desired SLA’s

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com . OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.onx.com . Job Purpose : We are seeking experienced Java Developers to join a focused remediation team responsible for addressing security issues in legacy web applications. In this hands-on role, you will work on fixing identified vulnerabilities and upgrading outdated libraries. The position requires strong familiarity with Java-based web applications built on legacy technologies. Key Responsibilities Update web application codebases built with JSP and traditional Java frameworks, applying secure coding practices with a focus on resolving Cross-Site Scripting (XSS) and similar vulnerabilities. Upgrade outdated dependencies such as commons-fileupload, springframework, etc. to address known vulnerabilities. Collaborate effectively using Git, following established workflows and participating in peer-reviewed pull requests. Required Qualifications 5+ years of experience in Java web application development Strong hands-on experience with JSP, Servlets, and traditional Java frameworks Experience upgrading and managing Java dependencies using tools like Maven or Gradle Familiar with Eclipse IDE for Java development Proficiency in using Git, with solid understanding of branching, pull requests, and code reviews Good communication skills and ability to work independently or in a distributed team Education: Four years of College resulting in a bachelors degree or equivalent Certifications, Accreditations, Licenses: NA Relevant Work Experience: 4 to 7 years in related field Work Environment: Hybrid

. The Unified Communications Engineering team is looking for an enthusiastic Full stack developer with a passion for building, reliable, scalable, and robust applications. As a Developer, the candidate should provide technical expertise in deploying web applications and API services applications to the private cloud and enhance CICD pipeline. You will need to have knowledge in web frameworks like ReactJS, NodeJS, developing API services and deploy in Kubernetes as container. You will be working in conjunction with the development and operations teams to build dashboards, alerts using Grafana, Prometheus and ELK, and support infrastructure on Openstack environment. We welcome anyone who is self-motivated, enthusiastic, and eager to learn latest opensource technologies and can build quick prototypes, review, and collaborate with engineers located across US and India. Job Description Who we are: The Unified Communications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our residential, commercial, and wholesale customers. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity, fostering inclusivity, empowering individuals, dynamic collaboration, and promoting open communications. Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products. Responsibilities: Develops new web applications and enhances existing API services. Evaluates and plans software designs, test results and technical manuals. Reviews literature, patents and current practices relevant to the solution of assigned projects. Troubleshoot any issues that arise during testing and production by work with others to solve the issues . Install and manage container orchestration software and repositories . Works with CI/CD , source control , code scanning , observability , dashboards and alerting tools. Monitor and analyze resource usage to recommend/develop enhancements to system capabilities and performance . Works with team members to brainstorm on ways to improve processes, deployments, and tools. Skillsets: A minimum of 2 years progressively responsible experience as a full stack engineer Must have core skill sets and experience in software development in a Cloud native environment, preferably in Golang, and DevOps methodologies. Expertise in one or more of: Golang, Restful and GraphQL API methodologies, use of gRPC , Python, containers, microservices, cloud native development. Experience in developing UI application using ReactJS, NodeJS or Angular framework. Experience in building dashboards using Kibana, Python , alerts using Grafana, Prometheus and ELK is nice to have. Understanding of Kubernetes and deploying applications on it. Unix/Linux basics & Shell Scripting Good knowledge of git Core Responsibilities Analyzes and determines integration needs. Evaluates and plans software designs, test results and technical manuals. Reviews literature, patents and current practices relevant to the solution of assigned projects. Programs new software, web applications and supports new applications under development and the customization of current applications. Edits and reviews technical requirements documentation. Works with Quality Assurance team to determine if applications fit specification and technical requirements. Displays knowledge of engineering methodologies, concepts, skills and their application in the area of specified engineering specialty. Displays knowledge of and ability to apply, process design and redesign skills. Displays in-depth knowledge of and ability to apply, project management skills. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Job Title: Product Quality Technical Lead Location: Bangalore, Sri Lanka Employment Type: Full-Time Experience: 6-10 years About Tetherfi: At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centered approach to help businesses evolve from thinking digital to being digital. About the Role: We are seeking a highly skilled and experienced Software Test Lead to join our team. The ideal candidate will bring 6-10 years of expertise in software testing with a strong background in unified communications, Contact Center solutions, CISCO, Avaya systems and SQL. This role involves leading testing efforts, collaborating with cross-functional teams, and ensuring the delivery of high-quality software solutions. Key Responsibilities: 1. Test Strategy & Planning Develop and implement comprehensive test strategies, plans, and cases for software applications, with a focus on Contact Center solutions. Define test objectives, scope, and success criteria. 2. Team Leadership & Coordination Lead and mentor the testing team, ensuring alignment with product goals and timelines. Collaborate with developers, and stakeholders to ensure seamless integration. 3. Execution & Management Oversee functional, regression, integration, system testing activities. Manage defect tracking, reporting, and resolution processes using industry-standard tools. 4. SQL Query Expertise Utilize advanced SQL querying skills for data validation, backend testing, and troubleshooting issues. Analyze database performance and provide insights to optimize queries and system efficiency. 5. Contact Center & Avaya Systems Test and validate Contact Center solutions, including user experience and system integrations. Work extensively with Avaya systems, ensuring feature functionality and adherence to business requirements. 6. Quality Assurance Processes Implement best practices in software quality assurance and testing methodologies. Advocate for continuous improvement in processes, tools, and automation frameworks. Key Requirements(Must haves) : Experience: 6-10 years in software testing with at least 3 years in a lead role. Technical Skills: Proficiency in writing complex SQL queries for database testing. Hands-on experience with Contact Center platforms and Avaya systems. Familiarity with test automation tools (e.g., Selenium, TestNG, or similar) is a plus. Methodologies: Strong knowledge of Agile, Scrum, and Waterfall development methodologies. Tools: Experience with test management tools like Jira Soft Skills: Excellent problem-solving, communication, and stakeholder management skills. Preferred Skills : Used /Exposure to automation tool for executing automation scripts including any AI automation tools Experience with web service / API test automation using tools like SoapUI, RestAssured Experience in the modern agile practices and DevOps To setup test environment for execution on cloud environments such as Sauce labs, browser stack Experience on unit testing tools, CI and Build tools such as TestNG, Junit Jenkins, Maven, Gradle etc. Knowledge of new tools (open source & licensed) in the automation world and have the knack to explore them and keep abreast with the latest tools in the market

Key Responsibilities: A day in the life of an Infoscion As part of the Infosys consulting team your primary role would be to lead the engagement effort of providing high quality and value adding consulting solutions to customers at different stages from problem definition to diagnosis to solution design development and deployment You will review the proposals prepared by consultants provide guidance and analyze the solutions defined for the client business problems to identify any potential risks and issues You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms You will also coach and create a vision for the team provide subject matter training for your focus areas motivate and inspire team members through effective and timely feedback and recognition for high performance You would be a key contributor in unit level and organizational initiatives with an objective of providing high quality value adding consulting solutions to customers adhering to the guidelines and processes of the organization If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you Technical Requirements: Primary skills Technology Network CISCO technologies Technology Network Unified Communications Additional Responsibilities: Good knowledge on software configuration management systems Strong business acumen strategy and cross industry thought leadership Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Two or three industry domain knowledge Understanding of the financial processes for various types of projects and the various pricing models available Client Interfacing skills Knowledge of SDLC and agile methodologies Project and Team management Preferred Skills: Technology->Network->Unified Communications

Sales Strategy & Execution: - Meet or exceed monthly and quarterly sales targets through effective B2B outreach. - Conduct product demos and pitch solutions around VoIP calling, SIP trunking, cloud telephony, virtual numbers, etc. Provident fund Health insurance

The role involves developing presales strategies for CPaaS - Voice, driving business growth, and meeting revenue targets. It focuses on crafting tailored techno-commercial solutions to address enterprise customer needs and deliver tangible business

8+ exp Unified Communications (UC) SaaS Collaborations Tools (Video conferencing & Broadcasting ) Google Workspace, M365, Monday.com, MS Teams, Zoom, Digital Signage, Adobe ITIL v4 Authentication solutions (Single Sign On/Multi factor authentication) Required Candidate profile Messaging administration or deployment support Messaging protocols and mail security. Certifications (Solution architect Cloud / Google / Azure / AWS, ITIL, PMP) IT security compliance

Job Purpose: This Product Owner description is for the common understanding of the role in Agile Scrum. However, often, the role expands to cover other product management activities as well. A Product Owner is responsible for providing the product development team with a product vision and prioritized list of features (the backlog). Essential Functions: Represent the customer (be a proxy) within the development process Articulate the product vision Write requirements - typically as user stories and epics Maintain and prioritize the product backlog Track releases Participate in daily scrum meetings, planning, reviews and retrospectives Support the development team with any questions they may have Education: Four years of Bachelors or Equivalent degree Certifications: NA Experience: 10-15 years experience Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

- Develop, implement, and maintain VoIP solutions using FreeSwitch and Asterisk. - Integrate VoIP systems with existing applications and infrastructure. - Troubleshoot and resolve issues related to VoIP systems and protocols. - Collaborate with cross-functional teams to design and implement new features and enhancements. - Stay updated with emerging technologies and industry trends in VoIP.

3 to 7 years of experience with at least 2+ years in Presales / Consulting Experience in Unified Communications, Video conferencing Networking Adapt in understanding Solutions of Avaya, Polycom, Cisco, Juniper HPE A good understanding of the architectural principals of cloud-based platforms that include SaaS components Proven track record in a client-facing role such as Technical consultant, Technical Engineer Fluent English as well as local language (mandatory) Strong problem solving and attention to detail skills, Excellent time management skills Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers Provides specific detailed information for hardware and software selection Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources Ability to work with all levels of staff within and outside of IT and outside the organization A self-starter able to work independently but comfortable working in a team environment Good analytical and problem-solving skills, dependable and flexible when necessary Network security experience LAN and WAN experience Ability to work to SLAs in a fast-paced environment and to deal with difficult situations in an effective manner Strong problem solving and attention to detail skills with excellent time management

Educational Bachelor Of Comp. Applications,Bachelor of Engineering,MTech,MBA,BTech,Bachelor Of Science (Tech),Master of Science (Technology) Service Line Cloud & Infrastructure Services Responsibilities Minimum of 5-10 years of progressive experience in Contact Center network operations, with significant hands on experience managing AVAYA, NICE, Genesys & Five9 Contact Center & Unified Communication Systems Deep Understanding of OS, Network & VoIP protocols Linux, TCP/IP, VLANs, WAN, DHCP, SNMP, NTP, SIP, H.323, H.248, WebRTC, Computer Telephony Integration, PSTN Proven experience leading and managing teams of network engineers. SBC, Firewall, NAT traversal, Troubleshoot Packet Loss, Delay, Codecs Having experience Solutioning of contact center environments, CTI, PBX, ACD, IVR, CRM, Web technologiesHTTP/XML/ASP/JSP, web servers Experience with Contact Center EnvironmentContact Center Agents Floor, IP Phones, Digital Phones, Unified Communications, Presence, Speech to Text, Text to Speech, Speech Recognition, Voice & Screen Recording, Quality Management, Quality Assurance, Data Analytics, Reports for Business Insight Experience working on Contact center architecture (Five9 Customer Journey, Global Voice, Intelligent Omnichannel Routing, Digital Engagement, Unified Communications, Agent Desktop, CRM, Agent Assist, Customer Journey Tools, Reporting Analytics, API’s, SDK’s, Workflow Automation, WFO, Engagement Workflow, Supervisor Tools ) Experience working on Contact center architecture (Genesys AI Powered Cloud CX, EX, Genesys Edge Series, Genesys Predictive Routing ) Experience working on NICE Contact center Solutions (CXOne, Customer Service Automation, AI for Customer Experience, Digital & Self Service, Journey Orchestration & Routing, Work Force Engagement & Management, CX Analytics, Agent Assist, Open Cloud Platform ) Transformation to AI AI based Contact Center Operations using VoiceBot, BioMetrics CommunicationStrong Verbal & Written communication skills and the ability to collaborate effectively with colleagues and customers. Preferred Skills: Domain-Network-Contact Center Unified Communication Technology-Infrastructure-Contact Center-CTI concepts Technology-Network-Avaya Technology-Network-VoIP-Avaya-VoIP-VoIP Technology-Network-Unified Communications-Avaya UC

Immediate Openings on Telephony Architect _ Bengaluru _Contract Experience 5+ Years Skills Telephony Architect Location Bengaluru Notice Period Immediate . Employment Type Contract Working Mode Hybrid 1. Education A bachelor's degree in computer science, information technology, telecommunications, or a related field is often required. Higher education or certifications in telephony systems, Microsoft technologies, or cloud platforms are advantageous. 2. Experience Several years of experience in telephony systems, unified communications, and Microsoft Teams administration is essential. 4-6 years of experience and very strong knowledge in supporting / maintaining Unified Communication, Skype for Business 2015 with Enterprise Voice, Microsoft Teams in an enterprise environment. Previous work as a telephony engineer, architect, or administrator is beneficial. 3. Microsoft Teams Expertise In-depth knowledge of Microsoft Teams telephony features and capabilities, including Direct Routing, Calling Plans, and integration with SIP trunks or PBX systems. 4. Telephony Systems Proficiency in traditional telephony systems, such as PBX, PSTN, SIP, and VoIP, is crucial for seamless integration with Microsoft Teams. Experience in setting up the Teams Enterprise Voice/Meeting policies. (Normalization rules, Dial plan, PSTN usage, routes, & translation rules) Ability to configure and manage PSTN Voice gateway, AudioCodes, SBC, SBA, PBX. Ability to explain Microsoft Teams signaling flows and various troubleshooting methods. Expertise in debugging / troubleshooting the Teams call quality issues, using SIP / HTTPs log analysis. Familiar with Wireshark, Netmon, Snooper, Putty, Teams monitoring & reporting tools. Experience with Power shell Cmdlets and scripts to maintain Microsoft Teams. Microsoft Office 365 certification is plus. 5. Networking Skills Strong understanding of networking principles, protocols, and topologies, as well as QoS (Quality of Service) for call optimization. Good understanding of VOIP SIP, ICE - Turn Stun, RTP/RTCP/Media flow Codecs, SRTP, HTTPS/HTTP, DNS, DHCP protocols. 6. Scripting and Automation Familiarity with scripting languages like PowerShell for automation tasks related to Microsoft Teams telephony management. 7. Security Knowledge of telephony security best practice.

Telecom-Tech Support Specialist (Telecom) POSITION GENERAL DUTIES AND TASKS :Mitel administration, VOIP support, ACD call trackingMitel phone administrator. 2/3 level support for all VOIP issues.Works on all acquisitions to migrate employees onto the new Mitel system. Administers the ACD call tracking boards for the IT Help Desk, MaRC, SAC, and W2 Hotline.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Network InfrastructuresMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary Key Responsibilities:-Responsible for handling end user queries and issues related to voice and telephony setup. Configuring, maintaining & managing various telephony related equipment's. Diagnose enterprise voice incidents that are caused by system hardware, software, Gateways or other devices deployed as part of the overall system. Serve as a resource for incidents and work orders for voice and related services. Maintain up-to-date documentation of voice and network designs, operations and procedural manuals. Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes. Technical Experience:Mandatory- 1. Cisco Unified Call Manager, Cisco Unity connections, Voice Gateways and Cisco UCS.2. Good implementation/troubleshooting experience on Cisco IPT. Have clear understanding on VOIP protocols like SIP, SCCP, H.323 and MGCP.3. Ability to analyze and troubleshoot call flows. Analyze, design, implement and provide support of unified communication, voice and network solutions, including multi service network infrastructure.4. QoS, Management of voice vlan, maintenance and management of various components of voice infrastructure.5. Strong customer facing skills.6. Experience with VMware products such as vSphere, vCenter is a a plus.7. Should be willing to work in 24x7 shifts.8. Exposure on UCCX and UCCE. Professional Attributes:-Excellent verbal and written communication skills-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards workability to work as Teamwork independently with minimal assistance. Educational Qualification:- BE/B-Tech or MCA or MSc with Good Computer Science Background with good academic record of 65 and above Additional Information:- Cisco professional certification CCNP, CCNA. Qualification 15 years full time education

About the job Primary Responsibilities: Design, implement, manage, administer, and support Microsoft Modern Work technologies in M365 Work with Global UCC team to provide Follow-the-Sun support for a variety of UCC services. Serve as APAC region Tier 3 escalation. Produce and maintain current documentation for areas of responsibility, both end user and internal IT support Define and manage KPIs and metrics to measure service health and drive improvements. Provide end user support for a variety of collaboration tools and be able to articulate to the business which tool provides the most value based on business requirements Participate in 24x7 on-call rotation (Tier 3) for critical collaboration services including M365 (SharePoint Online, Teams, Power Platform, OneDrive, M365 Copilot etc.), Atlassian services (Jira & Confluence). Maintain an awareness of and research new technologies as they relate to the delivery of collaboration services. Partner with business units to ensure they are aware of standard and enhanced standard collaboration tools and service to maximize individual productivity. Essential Experience of supporting Microsoft Modern Work technologies Experience with Teams and SharePoint administration General familiarity with a variety of M365 Admin Centers Fundamental knowledge of IT Service Management (ITSM) Ability to communicate, written and verbal, with technical and non-technical cross-functional teams Strong understanding of governance, security, and compliance concepts within Microsoft 365, with a willingness to learn and apply best practices in a structured environment. Demonstrated interest or aptitude in exploring the latest trends in AI and automation technologies (e.g., conversational AI, generative AI, intelligent automation). Inclination toward leveraging AI capabilities, across any platform to improve productivity, user experience, and business processes is highly desirable. Additional Demonstrated ability to prioritize and deliver on multiple projects simultaneously Self-motivated and customer service focused Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues Ability to manage projects and interface with employees of varying skill sets in a high-pressure environment Strong verbal, written and interpersonal communication skills; strong problem-solving skills Preferences Experience with Atlassian Jira & Confluence Familiarity with ServiceNow Experience with Microsoft Power Platform Experience with Microsoft Azure Experience with PowerShell Familiarity with how Microsoft Modern Work technologies are licensed Experience with a wide range of collaboration tools Mandatory Technical Skills : Microsoft Modern Work technologies in M365 Total Years of Relevant experience: 5-7 years

Interview: 1 round Virtual, Final Round F2F. Location: Bangalore, Manyata. About the Role: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Skills:-VOIP, Unified Communications. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI’s and desired SLA’s Shift – Open for 24x7 shift work .

8 years exp in Unified Communications (UC) Architecture Solution Design & Integration Google Workspace Microsoft 365 MS Teams/Zoom/Adobe Monday.com/Jira SaaS Tools Messaging Protocols(SMTP, SPF, DKIM, DMARC) Multi-Factor Authentication (MFA) Required Candidate profile IT Security Compliance (SOC2, GDPR, ISO 27001) Cloud Architecture (Google Cloud/Azure/AWS – optional) Problem Solving & Analytical Skills Customer-Centric Mindset Collaboration & Communication Skills

10+ years of networking and unified Communications ( UC) Expertise in Cisco Unified Communication/ Collaboration Experience and in depth knowledge of Cisco Unified Communication solution portfolio is a must. Experience and good knowledge in upgradation of Cisco Unified Communication solutions is a must. Experience in Voice and Video QOS. Good Knowledge of UC on UCS and virtualization implementations. Good Knowledge of Ciscos Hosted Collaboration Solution will be an added advantage. Experience on Contact Center express, Scripting and reporting. Good Knowledge of SIP Trunking and Voice gateways. Experience should be in Designing and implementation of various versions of Collaboration technology (UC and Video) and mobility solutions Configuration and Troubleshooting of Complex Voice and video Networks Expertise to design and build Cisco Unified communication components like CUCM, Unity Connection, IM & P, Cisco Jabber and Unified Attended console. Good knowledge in implementing Telepresence Video solutions like, TMS, Telepresence, telepresence server, conductor, CMS installation and troubleshooting of telepresence and Video endpoints. Good knowledge of Expressway solutions, Webex Teams and Good Knowledge of UC monitoring tools like PCA / prognosis. CCIE Voice/Collaboration/ CCNP Voice/Collaboration will be an added advantage. Mandatory Skills: Network Architecting. Experience>10 YEARS.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Unified Communication. Experience5-8 Years.

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com . OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.onx.com . Expense PM Project Management Data Analysis- Excel and Pivot Tables Expense Alignments Working and maintaining renewal of services Order validation and management- ordering, disconnecting and contract term recognition Customer Validation

Shift: 6pm to 3am Summary The Diagnostic Engineer III is responsible for identifying and resolving complex telephony and other associated technology issues. Essential Functions Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment. Follows up with customer contacts to ensure satisfactory resolution Reports findings, tracks progress, and documents customer communication within incident management system Manages workload in a manner that meets defined Service Level Objectives Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion Develops positive working relationships with internal and external customers Required Qualifications 8 years experience performing break/fix, moves, adds, and changes for telephony equipment and adjuncts 5 years’ experience supporting Cisco solutions Cisco examples: Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling and Contact Center ICM and VXML Scripting 2 years’ experience using an automated ticketing system 5 years’ experience supporting Cisco hardware and software Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and Excel Must possess excellent oral and written communication skills in English Highly skilled in writing with details, accuracy, and consistency Strong analytical, interpersonal, and relationship building skills Must be familiar with both voice and data equipment and technologies Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance management systems and payroll / timekeeping applications Strong work ethic and personal drive to excel Strong sense of urgency and commitment to get the job done Superior negotiation, coordination, and conflict resolution skills Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Desired/Preferred Qualifications Industry certifications on telephony and associated technology solutions, depending on team placement Cisco Certifications(preferred CCIE Collaboration or CCNP Collaboration) Working experience in the managed services industry Familiar with both voice and data equipment and technologies Bachelor’s degree in Computer Science Understanding of quality processes including ITIL

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Unified Communication and Collaboration ImplementationMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Unified Communication and Collaboration Operations system. You will use exceptional communication skills to keep our world-class systems running smoothly. With deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure smooth operation of the Unified Communication and Collaboration Operations system.- Resolve client issues by accurately defining and interpreting them.- Design effective resolutions based on deep product knowledge.- Collaborate with the team to provide solutions to work-related problems.- Continuously improve the Unified Communication and Collaboration Operations system. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Good To Have Skills: Experience with Unified Communication and Collaboration Implementation.- Strong understanding of Unified Communication and Collaboration Operations.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on experience implementing various Unified Communication and Collaboration Operations.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information:- The candidate should have a minimum of 3 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education