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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 6 years

1 - 5 Lacs

mumbai hyderabad

Posted:Just now| Platform:

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Skills Required

production unified communications cucm voip sip cisco unified communications ucce customer service video editing networking cisco voip cisco ip telephony ipt voice gateways cisco call manager mgcp ip telephony avaya h323 video conferencing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Unified Communication and Collaboration Operations
Good to have skills :NAMinimum
2 year(s) of experience is required
Educational Qualification :15 years full time education
Project Role:SW/Application Tech Support PractitionerProject Role Description:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills:

Unified Communication and Collaboration OperationsGood to Have
Skills:

Unified Communication and Collaboration ImplementationJob Requirements:Key Responsibilities:1 to 2years of experience in Technical Production Minimum 1-year experience in handling Audio / Video devices to manage event productionExcellent communication skills, with neutral accent Excellent written communication skills with email etiquettes Fundamental Technical know-how on system trouble shooting Ready to learn new technologies
Technical Experience:Should be able coordinate and supervise all aspects of a production of event, from the creative to the administrativeShould be able to oversee and take care all elements of pre-production, production, and post-production workTechnologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group Technologist to respond to the Customer quires predominantly through Voice Interaction and through email, chatProfessional Attributes:Excellent verbal and written communication skillsCustomer handling skills and good interpersonal skills Ability to take complete ownership of the tasks High level of initiative and innovative ideasPositive Attitude towards workAbility to work as TeamWork independently with minimal assistanceEducational Qualification:Any GraduationAdditional Info:Good to have Video Conferencing infrastructure knowledge/experience Qualification 15 years full time education

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Application Tech Support Practitioner