210 Unified Communications Jobs - Page 3

Youll work on end-to-end projects in a full-stack role, aligned with your skills and career goals. As a part of your job, you will be charged with designing, researching, developing, and testing the functional and non-functional areas. We design and implement new projects while constantly making sure we support large scales of data and traffic, backward and upward compatibility, and more. What youll bring: Total 6+ years of experience in full-stack development working with JavaScript, Typescript, Java Experience with modern web frameworks, primarily Vue.js. Experience with AngularJS or React.js is also acceptable. Experience with cloud technologies AWS will have added advantage Extensive experience with backend technologies like node.js Demonstrated proficiency in designing, developing, and deploying microservices-based applications. Ability to architect and implement scalable, loosely coupled, and maintainable microservices. Having experience in implementing CI/CD pipelines for automated testing, building, and deploying applications. Ability to lead end-to-end projects, working with other team members across the world Deep understanding of system architecture , and distributed systems Enjoy working in a fast-paced environment Able to work collaboratively within different teams and with differing levels of seniority Work closely with cross-functional teams such as Development, Operations, and Product Management to ensure seamless integration of new features and services with a focus on reliability, scalability, and performance Experience with back-end technologies Good knowledge and understanding of client-side architecture Capable of managing time well and working efficiently and independently Ability to collaborate with multi-functional teams Excellent communication skills Experience we consider a plus: Bachelors or Masters degree in CS or related field/experience

Job Title: Senior Unified Communications Engineer About the Role We are seeking a Senior Unified Communications (UC) Engineer with proven expertise in Cisco UC solutions and collaboration platforms. The successful candidate will be responsible for monitoring, maintaining, and supporting unified communication and collaboration systems to ensure seamless operations, service availability, and SLA compliance. This role requires hands-on technical expertise, troubleshooting skills, and strong collaboration with cross-functional teams, vendors, and clients. The position may involve rotational shifts and 24/7 support coverage . Key Responsibilities Monitor and support UC & collaboration systems (Cisco CUCM, Unity, Voice Gateways, Jabber, Telepresence, SIP trunking, etc.). Administer and maintain VOIP infrastructure including configuration, updates, and upgrades. Act as the primary contact for outages/escalations ; coordinate with incident managers. Manage user accounts, new extensions, and configuration backups. Monitor ticketing systems and respond to assigned incidents and requests. Perform Tier 1 troubleshooting, analysis, and escalation where required. Maintain system health, backups, restores, and preventive maintenance activities. Document call flows, configurations, and provide reporting to leadership. Collaborate with internal teams, vendors, and service providers on UC-related tasks. Assist IT, Systems, and Network Engineering teams with installations, configurations, and deployments. Required Qualifications Bachelors Degree in a related field. Certifications (Mandatory): Cisco CCNA (Collaboration/Voice). Preferred Certifications: CCNP Collaboration / CCIE, ITIL Foundation, CompTIA Network+, Microsoft Teams / Zoom / VOIP solution certifications. Minimum 8+ years of experience in Unified Communications support. Proven experience in Cisco UC administration & monitoring . Strong knowledge of Contact Center systems, terminology, and procedures . Excellent problem-solving, communication, and time management skills. Key Competencies Strong technical troubleshooting & technology skills. Ability to work under pressure and in rotational/on-call shifts. Self-motivated, solution-focused, and highly empathetic. Strong team collaboration and leadership abilities. Professional outlook, flexibility, and commitment to service excellence.

Role & responsibilities In depth communication skills to be able to provide technical knowledge transfers to our end user community as well as service technicians. The position is part of our Global Voice Operations team. Provide top quality technical support, troubleshooting of Information Technology networks, PBX Systems and ancillary equipment such as voicemail. Must be able to work remotely to resolve customer issues by utilizing your skills, knowledge and experience with call quality issues in VoIP environments. Collect and analyze packet trace information. Create reproduction of customer environments Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems Flexible work schedule is a requirement, must be able to work weekends when necessary. Some on call work may be required. Preferred candidate profile Preferably 5+ years of experience supporting Avaya Products A minimum of 5 years experience supporting telecommunications as well as related experience in Data Networking as it applies to telecommunications. Primary Skill: Communication Manager (CM), Session Manager, System manager (SM, SMGR) would be an advantage. Experience in networking with a strong foundation in LAN/WAN routing, switching, and TCP/IP, VoIP Experience in VOIP and SIP (Session Initiated Protocol) , Frame Relay, PPP, and MPLS networks. Understanding of Server Hardware Knowledge or familiarity with physical layer testing standards for DS0’s & DS1’s Knowledge Vectoring, VDN, Skills, Variables, System configuration, ARS Table, Routing Plan, Service hours tables, Moves, Adds and changes. Advanced Troubleshooting skills Knowledge of Wireshark, network sniffs, etc. Strong familiarity and experience installing, administrating, troubleshooting and maintaining VOIP/SIP solutions and applications. Linux Red Hat distributions Technical experience in UC platforms Telecommunications industry Networking certifications such as CCNA, MCP, VCTA, VCP is an asset. Avaya Certifications such as ACIS and/or ACSS is an asset. Minimum 2 year certification program in IT and/or telecommunications or a Bachelor of Engineering or equivalent work experience Hands-on work experience supporting IT/Telecommunication products.

As a Video Conferencing Engineer at Infosys, you will have a crucial role in selecting the appropriate video conferencing equipment for the organization. Your responsibilities will include collaborating with the engineering team in the lab, testing and validating new hardware and software, managing and troubleshooting AV and Video Conferencing systems, and ensuring smooth operation of video conferencing hardware in both lab and live environments. You should have exposure to Video Conferencing tools such as Google Meet, Zoom, Microsoft Teams, Cisco Webex, and be familiar with their hardware requirements. Knowledge of devices like Logitech Rally devices, Cisco Webex Room series, and Poly Studio X devices is essential. Understanding of 3rd party Creston ad room-based video integration solutions and hands-on experience with video conferencing hardware upgrades, firmware, and patches are required. Additionally, experience in managing or testing Video Conferencing devices is a significant advantage. Preferred qualifications include experience with testing audio-visual (AV) hardware, Unified Communications, or meeting room technologies. You should have an understanding of video codecs, cameras, microphones, Audio DSP, AES67 configurations, and possess good communication skills to work effectively in a collaborative environment. Personal qualities such as high analytical skills, initiative, flexibility, customer orientation, and quality awareness are highly valued at Infosys. Excellent verbal and written communication skills are essential for this role. Infosys is a global leader in next-generation digital services and consulting, enabling clients in 56 countries to navigate their digital transformation journey. With a focus on AI-powered solutions and agile digital practices, Infosys empowers businesses to achieve exceptional performance and customer satisfaction. The company's commitment to diversity and creating an inclusive environment is evident in its status as an equal opportunity employer. To explore how Infosys can support your enterprise's digital transformation, visit www.infosys.com and discover the innovative solutions and services offered by the organization.,

As a candidate for this role in Ahmedabad, you should have a solid background in customer success, account management, or enterprise sales with a minimum of 5 years of experience. It is essential to hold a Bachelor's or Master's degree in Business, IT, or a related field. Experience in working with international B2B clients in a fast-paced environment is highly preferred. Your expertise in SaaS, Unified Communications, or IT/Tech solutions will be beneficial for this position. Your role will involve acting as the main point of contact for key accounts post-onboarding. You will be responsible for establishing and nurturing deep relationships with decision-makers and stakeholders. Regular check-ins, reviews, and success planning with clients will be part of your routine. Additionally, identifying opportunities for upselling and cross-selling of products will be crucial for revenue growth. Collaborating with the sales and product team to offer customized solutions based on client needs is also a key responsibility. You should possess strong communication, relationship-building, and negotiation skills. A proven track record of successful upselling/cross-selling to existing customers is essential. Managing multiple accounts efficiently and prioritizing tasks effectively will be required. Familiarity with CRM tools such as HubSpot and Salesforce, as well as billing platforms, is expected from you. Your responsibilities will include resolving any billing-related queries or escalations from clients. You will need to explore expansion opportunities within existing accounts, such as new geographies, departments, or use cases. Supporting customer lifecycle growth plans from pilot to enterprise-wide adoption is another crucial aspect of this role. Monitoring client satisfaction through feedback loops and NPS surveys will be necessary to ensure customer advocacy and retention. In summary, this role requires a dynamic individual with a proactive approach to account management, revenue growth, and customer advocacy. Your ability to build strong relationships, identify growth opportunities, and drive product adoption will be instrumental in achieving success in this position.,

The role of ensuring the seamless integration and proper functioning of all necessary software components and hardware to support data-driven operational systems is crucial. As someone in this position, you will be expected to possess the ability to analyze, troubleshoot, and resolve technology issues effectively. Your responsibilities will include configuring and maintaining computer equipment, supporting various industry-standard tools and software systems, and conducting complex work that is essential to the organization's success. Your contributions will directly impact measurable team and organizational objectives. Your essential functions will involve designing and implementing infrastructure hardware, managing core software components like MS Active Directory and Exchange, evaluating and recommending capacity needs for both near and long term, monitoring and testing performance while providing performance statistics and reports, participating in security and compliance audits, resolving trouble tickets, documenting system configurations, staying updated on product developments through research, managing asset inventory, and mentoring infrastructure team members. In addition to the essential functions, you will be required to provide on-call and after-hours support as needed to ensure the smooth operation of systems. The qualifications for this role include experience in working with both physical and virtual infrastructure, a deep understanding of storage and file shares, proficiency in backup and recovery procedures, over 10 years of hands-on administration of Windows Server operating systems, expertise in architecting solutions for high availability, disaster recovery, and security, as well as familiarity with industry-standard backup and disaster recovery products and procedures. Furthermore, the following qualifications are desired or preferred for this role: - Experience with Linux - Experience in Unified Communications - Experience with Citrix - Familiarity with cloud services such as AWS and O365 - Holding an MCSE or similar industry certifications would be advantageous.,

The primary role of the UC Engineering Consultant at Miratech is to provide architectural and infrastructure support to the management and infrastructure team. As a technical individual, you are expected to possess a wide range of skills and experience in various technologies beyond Unified Communications. You will be an integral part of the team responsible for designing, developing, delivering, and enhancing Unified Communications System platforms. Your responsibilities will include the design, selection, implementation, integration, management, user experience, and retirement of Collaboration and Communication technology. Collaboration with the IT team and business partners is essential to consistently deliver excellent user and technology experiences for staff, members, and the community. Key Responsibilities: - Architect, deploy, and maintain Cisco Unified Communications solutions, including CUCM 14 +15, Unity Connection, Webex, and associated voice infrastructure. - Diagnose and optimize VoIP systems, SIP routing, and collaboration platforms to ensure high availability and performance. - Lead end-to-end UC projects such as system upgrades, platform migrations, and third-party integrations. - Collaborate with internal stakeholders and external vendors to deliver secure, scalable, and resilient communication environments. - Maintain comprehensive documentation, including technical manuals, user guides, and project artifacts. Qualifications: - 5+ years of experience in Unified Communications (UC) environments. - In-depth knowledge of Cisco technologies, including CUCM, Unity Voicemail, Voice Gateways, SIP, H.323, and MGCP. - Proficiency in Microsoft Teams, Webex Calling, and hybrid UC environments. - Accredited Voice Certifications such as CCNP, CCIE, Microsoft Teams. - Hands-on experience with VMware architecture and virtualized UC deployment. - Strong understanding of telephony provider solutions and third-party services like Zoom, Webex Calling, and Teams Calling. - Knowledge of cloud platforms, including Azure and AWS. - Skilled in voice recording systems, IVR scripting, call routing strategies, and CRM system integrations. - Experience with monitoring platforms like Zabbix and diagnostic tools such as Wireshark. - Solid understanding of networking technologies, including switches, routers, F5 load balancers, DNS, firewalls, proxy servers, and QoS. At Miratech, you will benefit from a Culture of Relentless Performance, a Work From Anywhere Culture, a Growth Mindset with professional development opportunities, Global Impact through collaboration on impactful projects, a Welcoming Multicultural Environment, and Social Sustainability Values focused on sustainable business practices.,

As a Technical Designer - Audiovisual (AV) at Avientek, you will be responsible for designing and implementing customized AV solutions. You will work closely with the sales and engineering teams to create exceptional AV systems for clients, ensuring that they meet their unique requirements. Your technical skills will include a comprehensive understanding of AV technologies, such as control systems like Crestron, Extron, and AMX programming and configuration, audio systems including Shure, Sennheiser, and DSP processors like Biamp and QSC, and video systems like LED and LCD video walls, projection systems, and video-over-IP technologies. You will also need expertise in unified communications and collaboration (UCC) integration with platforms such as Microsoft Teams, Zoom, and Cisco Webex, as well as knowledge of signal management using HDBaseT, HDMI, DisplayPort, and IP streaming protocols. Proficiency in design tools like AutoCAD, Visio, and AV design software such as D-Tools for creating detailed schematics and layouts is essential. Additionally, you should have a strong understanding of networking principles, including VLANs, QoS, multicast, and AV-over-IP systems like Dante, NDI, and SDVoE, along with knowledge of AV standards and compliance. In terms of soft skills, you should be able to translate technical concepts into customer-focused solutions, possess strong technical documentation, proposal writing, and presentation skills, and have analytical and troubleshooting abilities with a solution-oriented approach to complex AV challenges. Effective time management is crucial to handle multiple projects and deadlines simultaneously. Ideally, you should have 8+ years of hands-on experience in AV pre-sales engineering with a focus on solution design and technical consultancy, as well as proven expertise in end-to-end AV system architecture and integration for enterprise and commercial projects. Professional certifications such as CTS (Certified Technology Specialist) or CTS-D (Design) and manufacturer certifications like Crestron DMC-E, Extron AV Associate, or Shure Integrated Systems Certification are preferred. A Bachelor's degree in Electronics, Telecommunications, Computer Science, or a related engineering discipline is required. If you are interested in this opportunity, please write to hr@avientek.com.,

At BCM One, we believe that great sales happen when solutions lead the conversation. We are currently seeking a seasoned Enterprise Sales Representative to join our high-performing team and drive growth across our full suite of telecommunications and technology services, including voice, data, networking, cloud, and managed services. This role is tailored for a strategic closer who can transcend transactional sales and deliver true value by comprehending complex customer needs and constructing tailored, scalable solutions. Your subject matter expertise (SME) and ability to provide comprehensive solutions will be the key to success at BCM One. Candidates should be based in the North Eastern US, ideally in NJ, NY, PA, or CT. This position requires residency in the United States and does not provide relocation or sponsorship opportunities. The successful candidate will be responsible for owning the full sales cycle - from qualification through to close - on high-value enterprise accounts across multiple verticals. You will deeply understand client pain points and align BCM One's portfolio of solutions to meet business outcomes. Acting as a consultative partner, you will collaborate with Sales Engineers, Product, and Support teams to design and deliver compelling technical solutions. Additionally, you will manage and expand relationships with decision-makers and C-level stakeholders, while maintaining a strong pipeline of opportunities using solution-based selling frameworks. Representing the BCM One brand with credibility, integrity, and an obsessive focus on customer success is paramount. Success in this role is defined by consistently closing new enterprise and mid-market accounts within the first 6 months using BCM One's full solution stack, quickly mastering the solution portfolio, qualifying and managing a strong pipeline, collaborating cross-functionally, earning trust and influence at the C-suite level, exceeding quota within 12 months, and embodying a solution-oriented mindset. The ideal candidate will have 5+ years of experience in B2B solution sales, preferably in SaaS or telecommunications. A proven track record of consistently exceeding quota in a complex sales environment, a strong understanding of voice, data, unified communications, networking, and cloud-based solutions, excellent storytelling and presentation skills, and a solutions-first mindset are required. Experience selling to enterprise and mid-market clients across multiple industries is also essential. BCM One is a leading telecom provider of NextGen Communications and Managed Services with over 30 years of experience. Joining our team means being part of a financially strong company with an exciting growth story, where talent is valued and opportunities for career growth are abundant. We are committed to fostering a diverse and inclusive workforce that empowers individuals to reach their full potential. At BCM One, we offer competitive industry salaries, comprehensive medical, dental, and vision insurance, company-provided life and disability insurance, a matching 401(k) plan, an Employee Emergency Assistance Fund, paid holidays and vacation time, and a supportive work environment where teamwork, accountability, and innovation are encouraged and recognized. We believe in developing our team members through training, professional development, and opportunities for growth, while also providing a platform for employee voices to be heard and valued.,

- VOIP/CUCM/COLLAB Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

The ADOPT Onsite Service Technician will be responsible for providing support for technical system needs at an assigned client site location in Gurugram, Haryana. Your primary focus will be on creating and maintaining strong client relationships to ensure superior client satisfaction and the growth of ADOPT onsite support agreements. Your duties will include assisting with meetings, conferences, and events, inventory tracking, reporting, and proactive maintenance of technical systems. You will collaborate effectively with client-based personnel, other contractors/subcontractors, and Diversified team members. Additionally, you will perform routine maintenance and repair faulty systems and equipment. This will involve interfacing with manufacturers/vendors for equipment repair needs and managing inventory tracking mechanisms. You will also be responsible for updating repair needs and producing detailed reports. In terms of the working environment, you will be based in an office/business setting but may be required to work on systems located throughout the client's building(s) and campus grounds. The role may involve physically demanding tasks such as accessing equipment in difficult areas, lifting heavy equipment, walking long distances, climbing stairs, working at heights, and using hand or power tools. You may also encounter varying temperatures and stressful situations related to system failures or client interactions. To be successful in this role, you should have a graduate degree and relevant certifications in client relations, AVIXA CTS, Biamp, Crestron, and networking/IT. Experience with audio-visual systems, video conferencing, unified communications, and client support is preferred. You should possess excellent client relationship management skills, be forward-thinking, efficient in multitasking, and have strong communication and problem-solving abilities. Overall, as an ADOPT Onsite Service Technician, you will play a crucial role in ensuring the smooth operation of technical systems, maintaining client satisfaction, and contributing to the growth of support agreements. Your ability to build strong client relationships, perform technical tasks efficiently, and communicate effectively will be key to your success in this position.,

As part of our Managed Services, you will play a crucial role in driving, delivering, and supporting our premier solutions and service offerings revolving around complex, self-service, enterprise-level Contact Center technologies. We are currently looking for an experienced IPT Escalation Engineer. In this position, you will collaborate with our enterprise-level clients, offering troubleshooting expertise mainly in Cisco IPT solutions including the Unified Contact Center Enterprise and Unified Communications product suites. Your responsibilities will involve utilizing your knowledge and experience to resolve issues related to CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP, and Voice Gateways. This includes expertise in SIP protocols, Voice Gateway support and administration, Cisco CUBEs, ICM (IPCC, CVP, and CTIOS) support and administration (Optional), IP Telephony Solution Design and support, and Oracle ACME SBC support and administration (Optional). Preferred Technical Skills and Experience: - 3 to 5 years of experience in configuring and supporting complex IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS), and Oracle ACME. - Strong background in troubleshooting Cisco Voice Gateways and Oracle ACME SBCs. - UCCE (IPCC) Enterprise script, design, deployment, and/or support experience. - SIP deployment and support experience. - Demonstrated ability to handle complex problem isolation within Telecommunications infrastructures, including FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols. - Previous involvement in designing, administering, or supporting LAN/WAN [HSRP, QoS, VLANs, Bandwidth modeling and VoIP infrastructures. - Experience in configuring and troubleshooting Voice Gateways and SBCs. - Familiarity with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis can be beneficial. - Knowledge of Cisco Emergency Responder (CER). - Leadership & Certifications: Cisco Certifications (e.g., CCNA, CCNP, CCIE, etc.). - Excellent documentation, presentation, and problem-solving skills. - Outstanding communication skills and client-facing abilities. - Ability to offer mentoring and support to junior support staff members. - VOSS support and administration (Optional).,

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will be responsible for ensuring the integrity and governance of systems while adhering to best practices for service delivery. Your typical day will involve developing, deploying, and supporting infrastructures, applications, and technology initiatives, all while aligning with existing standards and methods of delivery. You will engage with various teams to ensure operational excellence and contribute to the overall success of technology initiatives within the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate the performance of systems and processes to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of system governance and integrity management.- Experience with infrastructure deployment and support.- Familiarity with best practices in service delivery and operational excellence.- Ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will be responsible for ensuring the integrity and governance of systems while adhering to best practices for service delivery. Your typical day will involve developing, deploying, and supporting infrastructures, applications, and technology initiatives, all while aligning with existing standards and operational methods to enhance service efficiency and effectiveness. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of system governance and integrity management.- Experience in developing and deploying technology infrastructures.- Ability to support applications and technology initiatives effectively.- Familiarity with best practices in service delivery and operational standards. Additional Information:- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Education Qualification : Any Graduate Skills : Primary -> Technology | Collaboration and Messaging Roles | 2 - Knowledgeable Primary -> Technology | Unified Communications Platforms | Microsoft | 1 - Aware Tertiary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable Certification : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Engineers primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on Exchange Online(M365 or Google Suite)/any other OnPrem messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure. 2. Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting. 3. Update the support ticket with the progress and closing within the SLA. 4. Incident and Problem Management 5. Understand SOP documents and consult L2 team in case of any discrepancies Technical Skills 1. Messaging - Understanding of Microsoft 365, Google Suite and OnPrem Messaging - Accounts management (Users mailbox, groups, License assignment, calendars, tasks etc.) - Troubleshoot Exchange Active Sync (EAS) related incidents. 2. Unified Communication and Collaboration - Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc. 3. LDAP - Basic Active Directory user administration 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync 5. PowerShell - Basic PowerShell scripting knowledge

As a Sales Manager / Business Development Manager in US Shift at Vitel Global Communications Pvt Ltd, located in Hyderabad, India, you will play a crucial role in driving the company's growth by focusing on B2B sales of VoIP services in the US market during night shifts aligned with US business hours. With a minimum of 7 years of experience in B2B sales within the VoIP or Unified Communications industry, you will be tasked with creating new business opportunities, fostering robust client relationships, and finalizing deals to enhance Vitel Global's revenue streams. Your contribution will not only involve direct sales activities but also extend to identifying and targeting new market segments to expand the company's reach. To excel in this role, you should hold a Bachelor's degree in Business, Marketing, or a related field, coupled with a proven track record of at least 7 years in B2B sales, ideally in VoIP, SaaS, or cloud communications domains. Your success will heavily depend on your exceptional communication and presentation skills, as well as a solid grasp of VoIP technologies, SIP, PBX, and cloud telephony concepts. Given the nature of the position, prior experience in working night shifts catering to US clients is essential, along with a demonstrated history of meeting and surpassing sales targets. Proficiency in utilizing CRM tools such as Zoho, HubSpot, or Salesforce will be advantageous in effectively managing customer relationships and sales processes. If you are a goal-oriented individual with a passion for driving sales growth and possess the required qualifications and skills, we encourage you to share your resume at giri@vitelglobal.com to explore this exciting opportunity further.,

Role:- Partner Technical Support. Experience:- 1+ Years. Location:- Manyata Tech Park, Bengaluru. Interview:- 1stRound:- Virtual, 2nd Round:- Face 2 Face. About the Role: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP. . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI’s and desired SLA’s

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: The Carrier Operations Analyst (Registration) plays a vital role in supporting our business operations by overseeing a range of registration processes. This position is critical to ensuring regulatory compliance and enabling customer access to our suite of registration services. As a key member of the team, you will be responsible for onboarding customer traffic onto our platform, helping to streamline workflows and contributing to the overall effectiveness and efficiency of our operations. Your key responsibilities: Manage Registration Verifications: Oversee the end-to-end process of brand and use case registrations, ensuring compliance with carrier and regulatory requirements. Customer Onboarding and Compliance Checks: Process customer submissions for registrations, verifying documentation and use cases against carrier guidelines. Carrier and Supplier Coordination: Communicate directly with carrier partners and third-party providers to ensure timely resolution of registration-related issues. Customer Communication: Provide status updates, guidance and support to customers throughout the registration process. Cross-Functional Collaboration: Work with internal teams such as Support, Sales, Product, and Carrier Ops to align on requirements, troubleshoot blockers and coordinate project-specific registrations. Issue Troubleshooting: Investigate and resolve issues related to rejected or delayed registrations, working with both internal teams and external carriers. Documentation and Record-Keeping: Maintain accurate documentation of registration requirements, decisions, and process updates, including contributions to internal knowledge bases. Automation and Process Improvement: Identify and contribute to opportunities for automating or streamlining workflows to improve efficiency and consistency. Compliance Monitoring: Stay up-to-date on changing regulations and industry policies, ensuring our processes and documentation reflect current standards. Progress Reporting: Participate in internal meetings to provide updates on registration volumes, processing timelines and outstanding issues. What you ll bring 2 to 3 years of experience in operations or support roles, with a demonstrated ability to manage processes. Basic understanding of Telephony (e.g., Sender ID, OA, DLR) or a willingness to learn about telecommunications standards. Excellent written communication skills, with the ability to work effectively with internal and external stakeholders across multiple regions (AMEA, APAC, EMEA). A positive mindset, with the ability to go beyond simply following instructions and contribute proactively to improving processes. Strong proficiency in GSuite (Gmail, GDocs, GSheets, GSlides) or MSOffice equivalents. Familiarity with tools such as JIRA and Confluence for managing tasks and documentation. The ability to follow documentation meticulously. This includes the capacity to adhere to established guidelines and standards. Taking ownership of issues from identification through to resolution. This includes proactive problem-solving, clear communication, and accountability for delivering outcomes in a timely and effective manner. Benefits: In addition to exciting work and career advancement opportunities, we offer competitive pay and benefits, Attractive discretionary time off, Tuition reimbursement (Like certifications), You will have the chance to collaborate with a global team, working on challenging and impactful projects that shape the future of our telecommunications services There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovateThen join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Job Description: Location Chennai Exp 3+years Job Purpose : Alarm surveillance and response to Network Element events, including: Class 4 or 5 Voice Switches (5E/DMS/Metaswitch) SS7 AIN NG911 Central Office/Customer Transport events Access network (DSLAMs, GPON OLTs) Video network Core IP routers and switches for LAN, WAN, ATM, ADSL, Internet, and other data offerings Tracking and monitoring maintenance performance and the impact on other processes Monitor and respond to CBT Security alarms using the Pegasys Security support system Monitor and respond to fire alarm system and building maintenance alarms Monitor ticket status and update log sheets daily Monitoring and following up on closed work items Respond to Network System outages and Emergency service conditions by following established procedures/protocols Effectively multi tasks to achieve specific measurable goals toward productivity and quality May be required to assist with the primary duties of other NOC profile May be required to cross train others Participates in 24/7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as needed Participates in disconnects, maintenance, and support functions of DS (digital signal) services Essential Functions: Demonstrated experience in at least one of the following areas: Voice or data switching equipment TDM or WDM transport equipment GPON or VDSL access equipment Demonstrated experience understanding CBT support, element management and network monitoring systems Demonstrated experience using PCs Demonstrated experience understanding element management or network monitoring systems preferred Demonstrated experience in a call center or operations center environment

We are looking to onboard a skilled Presales Specialist who brings deep expertise in solution design and customer engagement across modern CCaaS & UCaaS platforms. The ideal candidate should have experience with Genesys Cloud CX, Amazon Connect, NICE, Webex Contact Center (UCCE/PCCE/UCCX/Webex CC), MS Teams DR, OC, BYOC and a solid understanding of UCC & CC technologies. The role demands strong presales acumen, including RFP/RFI response writing, proposal creation, solution presentations, and customer workshops. As an SME, the candidate will collaborate with sales, engineering, and delivery teams to design compliant, scalable, and competitive solutions.

Education Qualification : Any Graduate Skills : Primary -> Technology | Collaboration and Messaging Roles | 2 - Knowledgeable Primary -> Technology | Unified Communications Platforms | Microsoft | 1 - Aware Tertiary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable Certification : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Engineers primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on Exchange Online(M365 or Google Suite)/any other OnPrem messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure. 2. Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting. 3. Update the support ticket with the progress and closing within the SLA. 4. Incident and Problem Management 5. Understand SOP documents and consult L2 team in case of any discrepancies Technical Skills 1. Messaging - Understanding of Microsoft 365, Google Suite and OnPrem Messaging - Accounts management (Users mailbox, groups, License assignment, calendars, tasks etc.) - Troubleshoot Exchange Active Sync (EAS) related incidents. 2. Unified Communication and Collaboration - Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc. 3. LDAP - Basic Active Directory user administration 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync 5. PowerShell - Basic PowerShell scripting knowledge

Job Summary We are seeking experienced Java Developers to join a focused remediation team responsible for addressing security issues in legacy web applications. In this hands-on role, you will work on fixing identified vulnerabilities and upgrading outdated libraries. The position requires strong familiarity with Java-based web applications built on legacy technologies. Key Responsibilities Update web application codebases built with JSP and traditional Java frameworks, applying secure coding practices with a focus on resolving Cross-Site Scripting (XSS) and similar vulnerabilities. Upgrade outdated dependencies such as commons - file upload, spring framework, etc. to address known vulnerabilities. Collaborate effectively using Git, following established workflows and participating in peer-reviewed pull requests. Required Qualifications 6+ years of experience in Java web application development Strong hands-on experience with JSP, Servlets, and traditional Java frameworks Experience upgrading and managing Java dependencies using tools like Maven or Gradle Familiar with Eclipse IDE for Java development Proficiency in using Git, with solid understanding of branching, pull requests, and code reviews Good communication skills and ability to work independently or in a distributed team

Intuitor is currently seeking a Senior Systems Engineer to join our team in Bangalore. As a Senior Systems Engineer, you will be responsible for various tasks including analyzing, designing, installing, configuring, maintaining, and repairing network monitoring infrastructure. This hands-on role is at a senior level and requires you to act as the primary technical contact for providing consultative, proactive, and reactive support to managed services and maintenance accounts/customers. Your responsibilities will include providing escalation support for complex network monitoring tools, reviewing monitoring tools design and configuration, and offering recommendations according to best practices. You will oversee the planning, design, implementation, and operation of customer network monitoring platforms, actively participating in specifying customer requirements and implementation plans for advanced network monitoring solutions. Additionally, you will manage the implementation of customer network monitoring projects and provide technical consulting, device configuration, and troubleshooting services remotely through the Network Operation Centre. To qualify for this role, you must have a Bachelor's degree in a technical field such as Computer Science or IT, along with a minimum of six years of practical experience. Experience with Cisco and other networking equipment is required, as well as in-depth knowledge of network monitoring platforms like Science Logic (EM7), Nimsoft, Prognosis, and EMC Smarts. You should also have knowledge of operating systems such as Windows and Linux, and databases like MySQL, SQL, and Mariadb. In addition to technical skills, interpersonal and customer service skills are essential for this role. You must possess a strong sense of ethics, excellent communication skills, and the ability to manage time effectively while handling multiple assignments. A detail-oriented and methodical approach to problem-solving is crucial, along with the ability to work both independently and as part of a team. Continuous learning and self-study to keep up with new products and technologies are also expected. If you are looking to advance your career as a Senior Systems Engineer in a dynamic environment, we encourage you to apply by sending your resume to careers@intuitorit.com. Join us at Intuitor and be part of our dedicated team in Bangalore.,

Job Summary: We are looking for an experienced and dynamic Practice UCC Architect to lead and grow our Unified Communications & Contact Center (UC&C) solution offerings under the Digital Workplace Practice . The ideal candidate brings strong technical expertise in platforms such as Microsoft Teams, Cisco, Zoom , and Contact Center technologies including Genesys, NICE, Five9, Avaya , etc. The role demands a proven track record in solution development, pre-sales support, go-to-market (GTM) strategy, partner ecosystem development, and large-scale implementations. Key Responsibilities: Practice Leadership & Strategy: Define and lead the overall strategy for Unified Communications and Contact Center services. Build a comprehensive roadmap across UC, collaboration, and CCaaS platforms. Develop reusable frameworks and accelerators to standardize and enhance service delivery. Stay current with emerging technologies and continuously evolve the service portfolio. Solution Offering Development: Design scalable and customizable UC&C and Contact Center solutions. Recommend best-fit platforms and integration approaches (e.g., Teams Phone, Webex, Zoom, Genesys Cloud, NICE CXone). Provide architectural direction for hybrid, cloud, and on-premise models. Ensure all solutions are secure, resilient, and scalable. Pre-Sales & Client Engagement: Act as a technical advisor during customer engagements, including RFPs, demos, and PoCs. Partner with sales and business development to drive pipeline and solution sales. Engage with C-level stakeholders, translating business needs into technical solutions. Partnerships & GTM Execution: Build and manage strategic relationships with key technology partners. Lead GTM efforts for internal enablement and external market positioning. Optimize partner certifications, incentives, and co-sell opportunities. Upskill delivery teams to align with evolving solution capabilities. Drive delivery excellence through standardized frameworks and governance. Thought Leadership & Evangelism: Represent the UC&C practice at industry events, client forums, and webinars. Contribute to thought leadership via whitepapers, blogs, and case studies. Candidate Profile: Experience: 15+ years of experience in Unified Communications and Contact Center domains. 5+ years in a leadership, consulting, or practice management role. Deep understanding of enterprise voice, VoIP, SIP, PBX, SBCs, and cloud-based calling. Hands-on expertise in Microsoft Teams Phone, Cisco CUCM, Webex Calling, Zoom Phone. Proficiency in platforms like Genesys Cloud, NICE CXone, Five9, Avaya, Talkdesk, Amazon Connect. Experience integrating with CRMs (Salesforce, Dynamics), IVR, WFM/WFO, and analytics tools. Strong history of building solution portfolios, scaling practices, and driving GTM initiatives. Experience in managing globally distributed teams and delivery models. Soft Skills: Strong leadership and practice-building capabilities. Excellent client-facing communication and presentation skills. Strategic thinker with the ability to align technology to business goals. Effective multitasker in a fast-paced, high-performance environment. Preferred Certifications: Microsoft Certified: Teams Voice Engineer Expert Cisco Collaboration Certifications (CCNP Collaboration or higher) Genesys or NICE platform certifications Required Skills Unified Communication,Contact Center Solutions,Voip, Presales

Role & responsibilities Service Delivery: Lead the successful delivery of project management services across mulple clients, ensuring alignment with client goals and objecves. Team Management: Supervise and mentor a team of project managers, providing guidance and support to drive performance and growth. Client Engagement: Build and maintain strong relaonships with clients, acng as the primary point of contact for project updates, issue resoluon, and overall service quality. Resource Allocaon: Opmize resource ulizaon and ensure project teams are adequately staffed and equipped for success. Process Improvement: Develop and implement best pracces, frameworks, and tools to enhance the efficiency and effecveness of PM delivery. Risk Management: Idenfy potenal risks and develop migaon plans to ensure project success. Reporng: Prepare detailed status reports and present them to stakeholders, highlighng progress, challenges, and key achievements. Budget Management: Monitor and control project budgets, ensuring financial objecves are met. Preferred candidate profile Bachelors degree in , Project Management, Engineering, or a related field (Master’s degree is a plus). Proven experience in AV project management, preferably in a AV project and service-oriented or consulng environment. Strong knowledge of project management methodologies (Agile, Scrum, Waterfall). Cerficaon in PMP, PRINCE2, or similar is preferred. Excellent leadership and team management skills. Strong interpersonal and communicaon abilies to interact effecvely with clients and internal teams. Proficient in project management tools such as MS Project, JIRA, or equivalent. Exceponal problem-solving and decision-making capabilies. Perks and benefits