118 Unified Communications Jobs - Page 3

Job Summary We are seeking a Unified Communication & Collaboration Engineering Subject Matter Expert (SME) to lead the design, implementation, and optimization of enterprise collaboration and messaging solutions. The ideal candidate will have deep expertise in Exchange (On-Prem & Online), Office 365, Email Gateway, PowerShell, Mimecast, Active Directory (AD), Azure AD (AAD), Intune, and Microsoft 365 collaboration tools . This role requires a strategic mindset to enhance collaboration security, compliance, and efficiency. Key Responsibilities Messaging & Email Security Lead the administration and optimization of Exchange On-Prem and Exchange Online in hybrid environments. Manage and secure email gateways and Mimecast to ensure compliance and prevent threats. Develop and maintain Exchange PowerShell scripts for automation, monitoring, and administration. Design and enforce Data Loss Prevention (DLP) policies and Conditional Access rules for enhanced security. Configure and manage shared mailboxes, role-based access control (RBAC), and distribution groups . Collaboration & Productivity Tools Oversee and enhance OneDrive, SharePoint, and Microsoft 365 collaboration tools . Implement Power Platform solutions (Power Automate, Power Apps, Power BI) to drive process efficiency. Work closely with stakeholders to optimize collaboration workflows and data accessibility. Identity & Access Management (IAM) and Security Design and manage Active Directory (AD) and Azure Active Directory (AAD) structures . Implement and refine Entra ID configurations and security policies . Oversee DNS, DHCP, and Conditional Access policies for secure authentication and access control. Endpoint & Mobile Device Management Administer Microsoft Intune for enterprise device security and compliance. Manage and enforce security policies for corporate and BYOD (Bring Your Own Device) environments . Ensure seamless integration of unified communication tools across mobile and desktop platforms. Operations, Compliance & Governance Establish and maintain best practices for high availability, scalability, and compliance in collaboration services. Ensure all solutions meet BFSI regulatory standards (e.g., GDPR, SOX, PCI-DSS ). Provide expert-level support for incident management, troubleshooting, and root cause analysis. Drive automation and process improvements to enhance service reliability and efficiency. Participate in disaster recovery and business continuity planning for communication platforms. Required Skills & Experience 5+ years of experience in Unified Communication & Collaboration Engineering . Expertise in Exchange On-Prem, Exchange Online, Office 365, and Email Gateways . Advanced PowerShell scripting skills for automation and administration. Strong knowledge of Active Directory (AD), Azure AD (AAD), Entra ID, and RBAC . Experience configuring DNS, DHCP, Conditional Access, and DLP policies . Hands-on experience managing OneDrive, SharePoint, and Power Platform . Proficiency in Microsoft Intune for device management and endpoint security. Deep understanding of BFSI security and compliance requirements . Preferred Qualifications (Optional but Beneficial) Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified: Messaging Administrator Associate Microsoft Certified: Security, Compliance, and Identity Fundamentals Required Skills Exchange,Powershell,Azure Ad

Job ID/Reference Code INFSYS-NAUKRI-209927 Work Experience 3-5 Job Title Microsoft Teams Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Internet of Things (IOT)->Microsoft Teams Preferred Skills: Technology->Network->Unified Communications Technology->Cloud Platform->Modern Workplace Transformation Services->Microsoft Teams Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Educational Requirements Master Of Engineering,Master Of Science,Master Of Technology,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology Service Line Engineering Services * Location of posting is subject to business requirements

Job ID/Reference Code INFSYS-NAUKRI-209887 Work Experience 7-9 Job Title UC Solution Lead Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment. You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues. You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms. You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance. You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->Network->CISCO technologies,Technology->Network->Unified Communications Preferred Skills: Technology->Network->CISCO technologies Technology->Network->Unified Communications Additional Responsibilities: Good knowledge on software configuration management systems Strong business acumen, strategy and cross-industry thought leadership Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Two or three industry domain knowledge Understanding of the financial processes for various types of projects and the various pricing models available Client Interfacing skills Knowledge of SDLC and agile methodologies Project and Team management Educational Requirements Master Of Comp. Applications,Master Of Engineering,Master Of Technology,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology Service Line Engineering Services * Location of posting is subject to business requirements

Collaborating with customers, engineers, and architects, reviewing technical documents, designing systems, preparing cost estimates, and assisting with proposals and project planning. Share the CV's on Sneha.waghmare@mns.in or Whatsapp on 7738193647.

. Job Summary Job Summary: The Unified Communications Engineering team is looking for an enthusiastic Full stack developer with a passion for building, reliable, scalable, and robust applications. As a Developer, the candidate should provide technical expertise in deploying web applications and API services applications to the private cloud and enhance CICD pipeline. You will need to have knowledge in web frameworks like ReactJS, NodeJS, developing API services and deploy in Kubernetes as container. You will be working in conjunction with the development and operations teams to build dashboards, alerts using Grafana, Prometheus and ELK, and support infrastructure on Openstack environment. We welcome anyone who is self-motivated, enthusiastic, and eager to learn latest opensource technologies and can build quick prototypes, review, and collaborate with engineers located across US and India. Job Description Who we are: The Unified Communications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our residential, commercial, and wholesale customers. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity, fostering inclusivity, empowering individuals, dynamic collaboration, and promoting open communications. Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products. Responsibilities: Develops new web applications and enhances existing API services. Evaluates and plans software designs, test results and technical manuals. Reviews literature, patents and current practices relevant to the solution of assigned projects. Troubleshoot any issues that arise during testing and production by work with others to solve the issues . Install and manage container orchestration software and repositories . Works with CI/CD , source control , code scanning , observability , dashboards and alerting tools. Monitor and analyze resource usage to recommend/develop enhancements to system capabilities and performance . Works with team members to brainstorm on ways to improve processes, deployments, and tools. Skillsets: A minimum of 2 years progressively responsible experience as a full stack engineer Must have core skill sets and experience in software development in a Cloud native environment, preferably in Golang, and DevOps methodologies. Expertise in one or more of: Golang, Restful and GraphQL API methodologies, use of gRPC , Python, containers, microservices, cloud native development. Experience in developing UI application using ReactJS, NodeJS or Angular framework. Experience in building dashboards using Kibana, Python , alerts using Grafana, Prometheus and ELK is nice to have. Understanding of Kubernetes and deploying applications on it. Unix/Linux basics & Shell Scripting Good knowledge of git Core Responsibilities Analyzes and determines integration needs. Evaluates and plans software designs, test results and technical manuals. Reviews literature, patents and current practices relevant to the solution of assigned projects. Programs new software, web applications and supports new applications under development and the customization of current applications. Edits and reviews technical requirements documentation. Works with Quality Assurance team to determine if applications fit specification and technical requirements. Displays knowledge of engineering methodologies, concepts, skills and their application in the area of specified engineering specialty. Displays knowledge of and ability to apply, process design and redesign skills. Displays in-depth knowledge of and ability to apply, project management skills. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Hiring AV Engineer responsible for: Expert in AV solution designing. Addressing product Queries & Enquiries, Product Support. Training to support team and the Dealers & Channel partners for new product updates and new technology in the region. Required Candidate profile 8+ year Experience in Solution design, Training, Pre-sales. Programming and configuration of complete Audio/Video Systems like Crestron, Polycom or Extron. Audio visual Pre Sales & Post sales support.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Unified Communication and Collaboration Implementation Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Unified Communication and Collaboration Operations system. You will use exceptional communication skills to keep our world-class systems running smoothly. With deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure smooth operation of the Unified Communication and Collaboration Operations system. Resolve client issues by accurately defining and interpreting them. Design effective resolutions based on deep product knowledge. Collaborate with the team to provide solutions to work-related problems. Continuously improve the Unified Communication and Collaboration Operations system. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Operations. Good To Have Skills:Experience with Unified Communication and Collaboration Implementation. Strong understanding of Unified Communication and Collaboration Operations. Experience with data visualization tools such as Tableau or Power BI. Hands-on experience implementing various Unified Communication and Collaboration Operations. Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information: The candidate should have a minimum of 3 years of experience in Unified Communication and Collaboration Operations. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Unified Communication and Collaboration Implementation Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Unified Communication and Collaboration Operations system. You will use exceptional communication skills to keep our world-class systems running smoothly. With deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure smooth operation of the Unified Communication and Collaboration Operations system. Resolve client issues by accurately defining and interpreting them. Design effective resolutions based on deep product knowledge. Collaborate with the team to provide solutions to work-related problems. Continuously improve the Unified Communication and Collaboration Operations system. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Operations. Good To Have Skills:Experience with Unified Communication and Collaboration Implementation. Strong understanding of Unified Communication and Collaboration Operations. Experience with data visualization tools such as Tableau or Power BI. Hands-on experience implementing various Unified Communication and Collaboration Operations. Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information: The candidate should have a minimum of 3 years of experience in Unified Communication and Collaboration Operations. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

About The Role CCNA CCNP VOICE certified engineer having relevant experience in IPT and VC platform Extensive knowledge of Cisco Video Conferencing products and VOIP networking Participate in operations optimization troubleshooting of Cisco Expressways Hands on troubleshooting Experience with SIP and H323 protocols Strong experience in Cisco UC applications such as Cisco Expressway CE TMS CMS CWMS WebEx Event Blue Jeans etc Experience with UCS platforms and VMware technologies such as vCenter vSphere EXSi and vSphere client Strong hands on of telephony dial plan design implementation and call control routing protocols such as H 323 MGCP SIP Solid understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAP Strong experience in Cisco video endpoints Troubleshoot and resolve general Voice Unified Communications related issues with root cause analysis Primary Skills Extensive knowledge of Cisco Video Conferencing products and VOIP networking Strong experience in Cisco UC applications such as Cisco Expressway CE TMS CMS CWMS WebEx Event Blue Jeans etc Secondary Skills CCNA CCNP VOICE certified engineer having relevant experience in IPT and VC platform Solid understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAP

The Engineering branch of the IT End User Services team is looking for a Senior Engineer for the Unified Communications and Collaboration & Productivity services. You will work with a team of creative, supportive, data-driven engineers. You will have the opportunity to work on projects associated with the standardization, configuration, deployment, and maintenance of IT solutions utilized by NetApp users across the globe. Job Requirements Extensive hands on experience with Unified Communications & Collaboration platforms (Microsoft Teams, Zoom, etc.) Experience with managing Office365 Productivity Tools (Office, Exchange, PowerBI) Experience managing Session Border Controllers (SBCs) Experience with Cloud and on-prem telephony service providers and enterprise telephony integration points (ISDN, SIP, Internet) Experience & understanding of regional and international Telco laws & regulations Experience with Conference Room and Digital Signage Audio Visual (AV) technology and integration with Cloud-based conferencing platforms (Zoom, MS Teams, WebEx, etc.) Excellent vendor management skills Sharp attention to detail Ability to work independently with some guidance Able to work effectively with other global groups and teams Strong interpersonal skills Excellent analytical skills Strong oral and written communication skills Ability to work collaboratively within a global team environment to meet aggressive goals You might also have: Strong understanding of enterprise productivity, conferencing and communications related technologies (messaging, unified communications, collaboration) Strong understanding of infrastructure and related technologies (hardware, virtualization, networking) Strong understanding of Session Initiation Protocol (SIP) Experience with scripting (Powershell, Python) Education Preferred 8 years of related experience with a Bachelors degree or equivalent work experience in Information Technology, Engineering, Computer Science or related field

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will own the integrity and governance of systems, including best practices for delivering services. You will develop, deploy, and support infrastructures, applications, and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Your typical day will involve ensuring the smooth functioning of systems, implementing best practices, and collaborating with various teams to deliver high-quality services. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the integrity and governance of systems. Implement best practices for delivering services. Collaborate with various teams to deliver high-quality services. Manage and resolve any issues or challenges that arise during the project. Stay updated with the latest industry trends and advancements. Contribute to the development and improvement of existing standards and methods of delivery. Professional & Technical Skills: -Must Have Skills: Proficiency in Cisco Contact Center Technology Implementation.-Must have hands on experience in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.-Good knowledge of Cisco UCCE, CUCM Architecture, deployment models and `-Good knowledge and hands on experience in Cisco UCCE Call flow scripts.-Good knowledge and hands on experience in Cisco CVP Scripting.-Troubleshooting at UCCE, CUCM and CVP related issues.-Good hands-on experience in CVP Micro app and knowledge in VXML application.-Good hands-on experience in VXML Gateway configuration and troubleshooting.-Knowledge and experience in Cisco WebEx Enterprise and AWS Connect cloud telephony.-Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).- Additional Information: The candidate should have a minimum of 3 years of experience in Contact Center Technology Implementation. This position is based at our Gurugram office. A 15 years full-time education is required.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement technology at the operating system-level Perform basic and intermediate level troubleshooting Ensure hardware/software support Handling Cisco voice and Cisco/Polycom Video conferencing related issues. Troubleshoot on IP phone related issue ,Voice mail issue ,Video devices issues. Perform day to day activities of both Voice and video conferencing Monitor system alerts. Provide support (24x7) Work within established configuration and change management policies. Professional & Technical Skills: CUCM & CUC - Cisco Unified Communication Manger & Cisco unity Connection version 10.X ,11.X 12.X 14.X ,15.X. Cisco PSTN & Analog Voice gateways - 4300,4400,8200 series ,VG 220 ,VG248.IMA&P,SIP,MGCP,H.323 protocol PRI & SIP line ,Cisco jabber ,Different models of Cisco IP phones like 78XX ,88XX ,99XX series. Cisco servers -UCS ,MCS,BE6K ,BE7K.Cisco/Polycom Video conferencing devices Additional Information: The candidate should have a minimum of 7.5 years of experience in Unified Communication and Collaboration Implementation This position is based at our Kolkata office A 15 years full time education is required

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will own the integrity and governance of systems, including best practices for delivering services. You will develop, deploy, and support infrastructures, applications, and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Your typical day will involve ensuring the smooth functioning of systems, implementing best practices, and collaborating with various teams to deliver high-quality services. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the integrity and governance of systems. Implement best practices for delivering services. Collaborate with various teams to deliver high-quality services. Manage and resolve any issues or challenges that arise during the project. Stay updated with the latest industry trends and advancements. Contribute to the development and improvement of existing standards and methods of delivery. Professional & Technical Skills: -Must Have Skills: Proficiency in Cisco Contact Center Technology Implementation.-Must have hands on experience in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.-Good knowledge of Cisco UCCE, CUCM Architecture, deployment models and `-Good knowledge and hands on experience in Cisco UCCE Call flow scripts.-Good knowledge and hands on experience in Cisco CVP Scripting.-Troubleshooting at UCCE, CUCM and CVP related issues.-Good hands-on experience in CVP Micro app and knowledge in VXML application.-Good hands-on experience in VXML Gateway configuration and troubleshooting.-Knowledge and experience in Cisco WebEx Enterprise and AWS Connect cloud telephony.-Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).- Additional Information: The candidate should have a minimum of 5 years of experience in Contact Center Technology Implementation. This position is based at our Gurugram office. A 15 years full-time education is required.

Required Skills Technology | Collaboration and Messaging Roles Technology | Unified Communications Platforms | Microsoft Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Engineers primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on Exchange Online(M365 or Google Suite)/any other OnPrem messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure. 2. Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting. 3. Update the support ticket with the progress and closing within the SLA. 4. Incident and Problem Management 5. Understand SOP documents and consult L2 team in case of any discrepancies Technical Skills 1. Messaging - Understanding of Microsoft 365, Google Suite and OnPrem Messaging - Accounts management (Users mailbox, groups, License assignment, calendars, tasks etc.) - Troubleshoot Exchange Active Sync (EAS) related incidents. 2. Unified Communication and Collaboration - Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc. 3. LDAP - Basic Active Directory user administration 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync 5. PowerShell - Basic PowerShell scripting knowledge

Say hello to possibilities. Its not everyday that you consider starting a new career challenge. Were RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We’re a $2 billion company that’s growing at 30+% annually and we’re expanding our Solutions Engineering Team to make sure we stay ahead of the competition. Responsibilities Work with engineering leaders, architects and business owners on clarifying requirements, provide feedback, offer technical solutions, provide implementation estimates. Review requirements and translate them into technical implementation – focusing on responding with output that delivers on the business value; provide product technical roadmap definition and lead development for any implementations, proof of concepts etc. Plan and coordinate work between cross-functional and geographically distributed teams to assure timely implementation and delivery to production environment Be a technical leader and a go-to person for your area, and a sounding board for other peers in other areas and teams - be an end-2-end owner of solutions implemented, actively support them from the proof of concept through production deployment Perform design, architecture and code reviews for the Engage team and continuously look for opportunities to improve and optimize code quality Architect, Design for RingCX CaaS product Provide mentorship to junior team members, become a center of competence on every part of the product you contribute to Participate in code reviews and other efforts to maximize quality of Engage products Promote and contribute to all aspects of employing automation, across all test layers and development pipelines. (from unit through functional up to and including end to end/system/solution test). Be ready to provide technical assistance and guidance to service engineering teams that answer customer requests Work in a distributed team spanning across multiple time zones Effectively communicate and collaborate on design and technology with management and other engineering teams Qualifications: Bachelor's degree in Computer Science, Engineering or a related field or equivalent, is required 15+ years in an engineering software development role building backend services, APIs Proven track record in delivery of event-driven, highly available, scalable, resilient enterprise grade commercial cloud services. Proficiency in developing Java event driven applications. Deep understanding of micro services architecture paradigm, event driven system design, distributed systems, eventual consistency principles Having good experience in CAAS/UCAAS/CC/Dialer etc. RDBMS skills: writing advanced queries, designing table structure / indexes / triggers, query optimization / query plan analysis Experience with at least one public cloud platform, preferable with AWS Familiarity with Cloud based CI/CD methodologies. Hands on experience deploying applications using Kubernetes Experience with at least one public cloud platform, preferable with AWS Experience in CCaaS domain, preferably in Dialer design and architecture Nice to have: Industry experience in UCaaS/CCaaS, Telephony and PBX domain. What we offer: Mediclaim Benefits Paid Holidays Casual/Sick Leave Privilege Leave CaRing Days Bereavement Leave Maternity Leave Paternity Leave Wellness Coaching Employee Referral Bonus Professional Development Allowances Night Shift Allowances RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™(MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Experience 1 to 3 years Qualification -3 Years Diploma/BSc IT -Electronics/ Electronics& telecommunication/computer science Communication -English, Hindi/native Preferred Location: Gurgaon and South Delhi Budget 30-45kpm CTC Key Skills: - Coordination with the PMC team and other entities to do the project AV cables pathway, containment, electrical, and data port route clearance. Video conferencing device and application -Cisco, HP poly, Logitech, Crestron, Extron, Microsoft team, Zoom, Cisco Webex, and Google Meet device installation and configuration Audio device and application- Biamp, QSC, Bose, Yamaha, Extron, Haman BSS, Shure, Kramer, and Xilica device installation, configuration, and basic programming. Video Switching device and application - Crestron, Extron, Kramer, Lightware, installation, and basic configuration. Video End Display-Projector, video wall, and Active LED-Samsung, LG, Sharp NEC, Panasonic, Barco, Epson, and Sony. Audiovisual over IP-Crestron, Extron, Kramer, Lightware, and ZeeVee. Dante/AES67 Audio over IP technology. Control and graphics user interface Software -Crestron, Extron, Kramer, and AMX software basic knowledge to configure and upload the program. Basic Knowledge of Computer Networking and IP address.

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com . OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.onx.com . **Insert JD Here & Keep the Below Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

MANDATORY - Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform. Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation Platform . Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform. Maintain intimate understanding of customer\u2019s business to drive relevant, strategic and forward-thinking platform recommendations. 3 - 5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry. 3 - 5 years Experience in Enterprise Software consulting and\/or technical configuration. Cloud contact centre experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo. Experience with Cloud contact centre technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics.

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com . OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.onx.com . Qualifications and experience : Expertise in Job Scheduling environments. CA Workload Automation AE (Autosys Edition - Automated Job Control System for scheduling, monitoring and reporting). Experience working with Microsoft Office products. Strengths include: Strong customer interface and problem-solving skills. Able to manage multiple tasks. Excellent communication and interpersonal skills. Dependable. Detail oriented. Good time management skills. Must be capable of working independently. Shift flexible. Assist with coverage on alternate shifts (training, sick, vacation). Current support model requires 24x7 coverage by the team. Duties and responsibilities : Perform Daily Production support. Autosys - midrange job scheduling: Monitor production application jobs to ensure successful execution. Provide escalations to application teams when alerts occur. Assist with questions and problem resolution. Manage adhoc requests and communications. Implement changes requested by application teams to job status (limited). Update and distribute daily flowchart/documentation. Monitor/escalate Supply Chain application alerts. Monitor/escalate Enterprise Selling application alerts. Monitor/escalate Imports alerts. Assist all teams in coordinating problem resolution during outages. Convey daily shift turnover details via shift turnover log and update daily task counts. Provide accurate account of details occurring while on shift to oncoming team members including outstanding tasks and status review for open items. Interface with Application teams to assist with maintenance activities. Perform all the above tasks in a timely manner to facilitate detailed and accurate information to assist and inform team members, application team s and leadership.

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : Contact Center Technology Capabilities, Avaya Voice Solutions, VOIP Minimum 3 year(s) of experience is required Educational Qualification : Graduate Summary :As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and testing efforts. You will play a crucial role in ensuring the smooth implementation of unified communication and collaboration solutions. Your typical day will involve collaborating with cross-functional teams, troubleshooting technical issues, and ensuring the successful delivery of projects. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to gather requirements and define technical specifications. Design and implement data center technology components, ensuring scalability and reliability. Conduct testing and quality assurance activities to ensure the successful implementation of unified communication and collaboration solutions. Troubleshoot technical issues and provide timely resolutions. Stay updated with the latest industry trends and technologies to continuously improve the infrastructure. Assist in the documentation of technical processes and procedures. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Good To Have Skills:Experience with Contact Center Technology Capabilities. Strong understanding of network protocols and infrastructure components. Experience in deploying and managing unified communication and collaboration solutions. Knowledge of VoIP technologies and SIP protocols. Familiarity with video conferencing systems and collaboration tools. Ability to troubleshoot and resolve complex technical issues. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 3 years of experience in Unified Communication and Collaboration Implementation. This position is based at our Pune office. A Graduate degree is required. Qualifications Graduate

Project Role :Systems Engineering Practitioner Project Role Description :Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills :Unified Communication and Collaboration Implementation Good to have skills :NA Minimum 2 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for conducting simulations and test methods to ensure the functionality and quality of the products. Join our team in Hyderabad and contribute to the development of innovative engineering solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to design and develop engineering systems. Conduct design failure mode effect analysis (DFMEA) to identify and mitigate potential risks. Manage feature plan implementation and ensure adherence to project timelines. Perform simulations and test methods to validate the functionality and performance of engineering systems. Contribute to system integrations and ensure seamless interoperability. Identify areas for improvement and propose innovative solutions to enhance engineering processes. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering architecture and system integrations. Experience in conducting design failure mode effect analysis (DFMEA). Knowledge of simulation techniques and test methods for engineering systems. Familiarity with industry standards and best practices in engineering design. Good To Have Skills:Experience with project management tools and methodologies. Additional Information: The candidate should have a minimum of 2 years of experience in Unified Communication and Collaboration Implementation. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture and system simulations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage feature plan implementation.- Conduct design failure mode effect analysis (DFMEA).- Ensure successful integration of engineering architecture.- Perform system simulations. Professional & Technical Skills:- Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation.- Strong understanding of engineering systems and product development.- Experience in system integrations and simulations.- Knowledge of test methods and failure analysis techniques.- Good To Have Skills:Experience with project management tools and methodologies. Additional Information:- The candidate should have a minimum of 5 years of experience in Unified Communication and Collaboration Implementation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for developing simulations and test methods to ensure the functionality and quality of the products. Join our team in Bengaluru and contribute to the innovative and efficient implementation of unified communication and collaboration solutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Design and develop engineering systems for physical products. Manage feature plan implementation. Conduct design failure mode effect analysis (DFMEA). Integrate engineering architecture into the systems. Develop simulations to test the functionality of the products. Create test methods to ensure the quality of the products. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering architecture and system integrations. Experience in conducting design failure mode effect analysis (DFMEA). Knowledge of simulation techniques for testing product functionality. Familiarity with test methods to ensure product quality. Additional Information: The candidate should have a minimum of 0-2 years of experience in Unified Communication and Collaboration Implementation. This position is based in Bengaluru. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Key Responsibilities : Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

Project Role : Product Management Lead Project Role Description : Drive and develop product vision, strategy and roadmap. Works with key stakeholders to understand requirements, build partnerships and provide technology solutions. Work with engineering teams to deliver the product with quick time-to-market. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Product Management Lead, you will drive and develop the product vision, strategy, and roadmap. You will work with key stakeholders to understand requirements, build partnerships, and provide technology solutions. Collaborating with engineering teams, you will ensure quick time-to-market delivery of the product. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Lead the product vision, strategy, and roadmap. Understand requirements and build partnerships with key stakeholders. Provide technology solutions to meet business needs. Collaborate with engineering teams to ensure quick time-to-market delivery. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of statistical analysis and machine learning algorithms. Experience with data visualization tools such as Tableau or Power BI. Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms. Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information: The candidate should have a minimum of 12 years of experience in Unified Communication and Collaboration Implementation. This position is based at our Jaipur office. A 15 years full-time education is required. Qualifications 15 years full time education