Technical Support- Unified communications

NextByt Innovations

5 - 9 years

0 Lacs

karnataka

Posted:2 weeks ago| Platform: Shine logo

Apply

Skills Required

unified communications sip rtp voip call routing wireshark linux networking genesys nice ccna ccnp acis acss mcse voice gateways apis automation contact center solutions uc applications sip tracing logs analysis windows server environments cloudbased uc deployments avaya cisco ucce ccvp collaboration pbx systems sip trunks integrations

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Technical Support Engineer at First Meridian, your primary responsibility is to provide Tier 2/3 support for Unified Communications (UC) and Contact Center solutions. You will handle escalated technical issues, troubleshoot complex problems, and deliver expert-level support to enterprise customers and partners. Your role will involve assisting Tier 2 engineers with advanced troubleshooting, diagnosing and resolving complex issues related to SIP, RTP, VoIP, UC applications, and call routing. Key Responsibilities: - Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. - Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing. - Utilize tools like Wireshark, SIP tracing, and logs analysis for packet analysis and debugging to identify and resolve technical problems. - Reproduce customer issues in a test environment for validation and escalate to R&D if necessary. - Engage partners on escalated cases, providing clear technical resolutions. - Contribute to internal knowledge bases, write technical articles, and mentor junior engineers for documentation and knowledge sharing. - Work closely with cross-functional teams to drive issue resolution and maintain KPIs and desired SLAs. Qualifications Required: - 5-7 years of experience in technical support or engineering roles within the Unified Communications or Contact Center domain. - Strong understanding of SIP, RTP, VoIP, SBCs, and telephony protocols. - Hands-on experience with Unified Communications platforms like Cisco, Avaya, Microsoft Teams, Zoom, or equivalent. - Good knowledge of Linux, Windows Server environments, networking, and cloud-based UC deployments. - Exposure to Contact Center solutions like Genesys, Avaya, Cisco UCCE, NICE, etc. is a plus. Additional Details: Please note the job location is in India with a budget of 10-15 LPA based on experience levels. The work schedule includes WFO on all days with rotational shifts. If interested, there will be a walk-in on Friday for 3 rounds of interviews.,

More Jobs at NextByt Innovations

Manager/Sr. Manager – Policy and Regulatory

Lucknow, Uttar Pradesh, India

10 - 10 yrs

Salary: Not disclosed

ETL Support Engineer

Bengaluru, Karnataka, India

6 - 6 yrs

Salary: Not disclosed

Senior Java Backend Consultant

Bengaluru, Karnataka, India

1.0 - 1.0 yrs

Salary: Not disclosed

Copper Plant Head

Jaipur, Rajasthan, India

25.0 - 25.0 yrs

Salary: Not disclosed

Assistant Manager – Tax - 1120

Hyderabad, Telangana, India

8.0 - 8.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.