3.0 - 5.0 years

10 - 14 Lacs

gurugram, delhi / ncr

Work from Office

Role & responsibilities System Health and Incident Management: Continuously monitor support system performance (ACSS, Workhub, Cisco Jabber, etc) for anomalies or alerts. Process and Tool Enablement: Ensure support teams have the correct access, updated resources, and efficient tools to do their job. Access and Data Integrity: Manage fundamental administrative tasks crucial for agent productivity and data reliability. Manage agent access requests (CCMP, AYS Escalations, etc) and monitor and track fixes and enhancements for systems. Documentation and Optimization: Identify root causes and drive systemic improvements to reduce technical issues and improve support efficiency. Proactively call o...

Posted 1 day ago

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Technical Support- Unified communications NextByt Innovations

5.0 - 9.0 years

0 - 0 Lacs

karnataka

On-site

Role Overview: As a Technical Support Engineer at First Meridian, your primary responsibility is to provide Tier 2/3 support for Unified Communications (UC) and Contact Center solutions. You will handle escalated technical issues, troubleshoot complex problems, and deliver expert-level support to enterprise customers and partners. Your role will involve assisting Tier 2 engineers with advanced troubleshooting, diagnosing and resolving complex issues related to SIP, RTP, VoIP, UC applications, and call routing. Key Responsibilities: - Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. - Diagnose and resolve complex issues re...

Posted 1 month ago

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Senior Consultant Avaya Voice Black Box

10.0 - 20.0 years

18 - 30 Lacs

bengaluru

Work from Office

Senior Consultant (Avaya Voice) Job Description Responsible for exceptional client service that cannot be resolved by Tier 1 support by providing technical support engineering through analyzing and troubleshooting the most difficult and advanced technical problems and resolving complex hardware, software, network and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.). Primary Roles & Responsibilities: Provide Tier 3 escalation support for clients requiring expert troubleshooting on various technical matters involving hardware, software, network and connectivity issues. Identify, research, analyze, diagnose, resolve and close escalated technical...

Posted 2 months ago

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