21 Cisco Ucce Jobs

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-wor...

Join us in bringing joy to customer experience Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide, Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves, As a Platform Engineer you will?, Own the responsibility for the implementation of Acqueon products into our customer's ecosystems, Communicate the functionality and implementation process at all levels from business users to technical engineers, Act as a consultant and ...

Join us in bringing joy to customer experience Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide, Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves, As an Implementation Engineer, you will?, Own the responsibility for the Implementation and MACD operations post implementation of our products into our customer's ecosystems Communicate the functionality and implementation process at all levels from business users to te...

As an L2 UCCE Support, your role will involve providing support for Cisco UCCE, UCCX, PCCE solutions, and 3rd party Call recording platforms. You should have a clear understanding of Cisco ICM, CCMP, CVP, CUIC, and troubleshooting processes. Your responsibilities will include: - Supporting Cisco UCCE, UCCX, PCCE solutions, and 3rd party Call recording platforms - Creating MACD in Cisco UCCE and IPT platforms - Understanding VOIP protocols such as SIP, H.323, and MGCP - Familiarity with ITIL processes - Understanding Cisco Voice network deployment models and functioning of voice network devices - Knowledge and use of VOIP and Performance Management Tools - Integration experience with other to...

Role Overview: As a Technical Support Engineer at First Meridian, your primary responsibility is to provide Tier 2/3 support for Unified Communications (UC) and Contact Center solutions. You will handle escalated technical issues, troubleshoot complex problems, and deliver expert-level support to enterprise customers and partners. Your role will involve assisting Tier 2 engineers with advanced troubleshooting, diagnosing and resolving complex issues related to SIP, RTP, VoIP, UC applications, and call routing. Key Responsibilities: - Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. - Diagnose and resolve complex issues re...

Essential Functions: • Design, build, deploy and configure WFO platforms in multiple environments including global data centers, private hosted cloud and on premise locations • Consultative ability to extract business requirements from clients • Possess a strong command of WFO technologies, server components, desktop applications and telephony integrations. • Strong documentation skills • Develop and review best practice implementation processes • Self-directed and able to work independently to meet deadlines • Participate in on-call rotation Additional Specific Duties and Responsibilities • Communicate status of implementation projects to WFO Project Manager, Client Managers, management, an...

Role: L3 UCCE Engineer and Release Management Exp: 10+ Years Location: Remote JD: 8-12 years of experience in Cisco UC, UCCE, Voice gateway, call management, Webex, CVP, VMware, patch management, release management Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting. MACD creation knowledge in Cisco UCCE & IPT platforms. Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. Knowledge and use of VOIP and Performance Management To...

Role: L3 UCCE Engineer Exp: 10+ Years Location: Remote JD: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting. MACD creation knowledge in Cisco UCCE & IPT platforms. Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. Should be rea...

Key ActivitiesSupport Team Management:o Lead daily activities for UCCE Central Controllers, Peripheral Gateways, CVP servers, Finesse, CUIC , voice gateways and associated infrastructureo Coordinate with L1/NOC teams to validate SLAs, escalations, and shift handovers Incident & Problem Resolution:o Address all incidents; perform root-cause analysis and implement long-term fixeso Proactively Monitor and conduct healthy check on Contact center & Collaboration systems, respond to alerts and events generated from Monitoring tool in co-ordination with Network Operation Center (NOC) team and ensure availability of System to business and Customers. o Engage and managed third-party vendors support. ...

Job Description Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Cisco ICM/CCMP/CVP/CUIC & troubleshooting. MACD creation knowledge in Cisco UCCE & IPT platforms. Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. Should be ready to work in 24/7 business support environment S...

You have 2+ years of experience in supporting Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Your responsibilities will include basic Cisco ICM/CCMP/CVP/CUIC troubleshooting, MACD creation in Cisco UCCE & IPT platforms, and a clear understanding of VOIP protocols like SIP, H.323, and MGCP. It is essential that you are familiar with the ITIL process. In this role, you will need a clear understanding of Cisco Voice network deployment models and the functioning of voice network devices. Your knowledge and use of VOIP and Performance Management Tools, as well as integration experience with other tools, will be crucial. Understanding of Telecom infrastructure protocols s...

You will be part of R Systems, a company at the forefront of technology, creating innovative software products, platforms, and digital experiences to drive business growth for clients. With a product-focused approach and expertise in Cloud, Data, AI, and Customer Experience, you will contribute to delivering groundbreaking solutions to various high-tech industry players like ISVs, SaaS providers, Internet companies, and organizations in telecom, media, healthcare, finance, and manufacturing sectors. R Systems is a Great Place to Work Certified company in 10 different countries, fostering a global team environment that values continuous learning, collaboration, and innovation. As a member of ...

You will be joining R Systems, a company dedicated to shaping the future of technology through the creation of cutting-edge software products, platforms, and digital experiences that drive business growth for our clients. With our product-oriented mindset and expertise in Cloud, Data, AI, and Customer Experience, we deliver innovative solutions to prominent players in the high-tech industry, such as ISVs, SaaS, Internet companies, and key organizations in telecom, media, healthcare, finance, and manufacturing sectors. R Systems is a Great Place to Work Certified in 10 countries, including India, the USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia, and Thailand. As a dyn...

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-wor...

You will be responsible for supporting Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms. You should have a strong understanding of Cisco ICM/CCMP/CVP/CUIC and troubleshooting. Knowledge of VOIP protocols like SIP, H.323, and MGCP is essential, along with familiarity with ITIL processes. Understanding Cisco Voice network deployment models and the functioning of voice network devices is crucial. Experience with VOIP and Performance Management Tools, as well as integration with other tools, is required. You must have expertise in Telecom infrastructure protocols such as ISDN and analog signaling. The role involves working in a 24/7 business support environment. Ideal ca...

QA Testing IVR The QA Testing Analyst is responsible for the planning integration test casing scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary works on multiple projectssystems as a project team member and are considered to be a subject matter expert for a single projectsystem. These projects are of moderate to high complexity within one or more development environments. Ensure all planning and execution of assigned QA work Integration, System, End to End and User Acceptance, production support contact center systems is executed and avoids escalation Participate in assigned Scrum ceremonies. Understand QA sco...

Shift: 6pm to 3am Summary The Diagnostic Engineer III is responsible for identifying and resolving complex telephony and other associated technology issues. Essential Functions Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment. Follows up with customer contacts to ensure satisfactory resolution Reports findings, tracks progress, and documents customer communication within incident management system Manages workload in a manner that meets defined Service Level Objectives Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and dis...

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-wor...

Role & responsibilities The QA Testing Analyst - is responsible for the planning, integration, test casing, scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary, works on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system. These projects are of moderate to high complexity within one or more development environments. Ensure all planning and execution of assigned QA work (Integration, System, End to End and User Acceptance, production support) ifor contact center systems is executed and avoids escalation Participate in assigned Scrum cerem...

Job Purpose This position is open with Bajaj finserv ltd. Project Managers play the lead role in planning, executing, monitoring, controlling, and closing projects. They're expected to deliver a project on time, within the budget Duties and Responsibilities 5-7 yrs. minimum working as PMO in the IT department of Software Applications Esp. Contact Center Technology or BFSI Domain applications. 3-4 yrs experience Should be having a sound Functional/Operational knowledge of any IT application preferably in Cisco UCCE application or any other Contact Center Technology. 3 yrs. minimum experience on project management tools like Microsoft project Management software, Zoho projects, Jira etc Strong...

Key Activities Support Team Management: o Lead daily activities for UCCE Central Controllers, Peripheral Gateways, CVP servers, Finesse, CUIC , voice gateways and associated infrastructure o Coordinate with L1/NOC teams to validate SLAs, escalations, and shift handovers Incident & Problem Resolution: o Address all incidents; perform root-cause analysis and implement long-term fixes o Proactively Monitor and conduct healthy check on Contact center & Collaboration systems, respond to alerts and events generated from Monitoring tool in co-ordination with Network Operation Center (NOC) team and ensure availability of System to business and Customers. o Engage and managed third-party vendors supp...