3 Sip Trunks Jobs

The Network Engineer is responsible for the installation, maintenance, support, and enhancement of the Company's network infrastructure, including areas such as network, security, wireless, Unified Communications, and Data Center. You will implement, configure, and support enterprise network systems globally and adhere to all Service Level Agreements established with the user community. It is essential to create reports, establish operational guidelines, and implement business continuity practices for network management. Additionally, you will support the data center environment, monitor network performance, diagnose network issues, and provide both emergency and scheduled maintenance. Furthermore, your responsibilities will include maintaining network configurations, updating the Information Systems staff and customers on issue resolutions, participating in strategic initiatives, evaluating network system upgrades, and securing network resources. You will also create and maintain automated systems and procedures for network operations, assist the Service Desk staff in streamlining daily operations, and coordinate with the user community for network upgrades and maintenance schedules. It is crucial to minimize downtime impact on users through accurate planning of scheduled downtimes and quick problem resolution for unscheduled downtimes. You must follow established standards for writing and documenting projects and network configurations, contribute to the development of new standards, participate in a 24/7 department on-call program, and work on special assignments as they arise. Your knowledge, skills, and qualifications should include supporting global sites utilizing various technologies, network security technologies, wireless network technologies, Unified Communications, standardized processes, and operational automation. Additionally, you should possess strong customer service, communication, analytical, problem-solving, collaboration skills, and the ability to work effectively under pressure and handle multiple priorities simultaneously. To be eligible for this role, you must have a Bachelor's degree in Computer Science, Information Systems, a related IT field, or equivalent work experience, along with a minimum of 5 years of experience in network engineering. Possessing network-related certifications (CCNP, PCNSE, etc.) and experience with network technologies and products from Cisco, Palo Alto, Meraki, Cisco Unified Communications, LAN/WAN acceleration, load balancers, and Wifi technologies is preferred. You must also meet minimum qualifications such as being 18 years of age, passing a pre-employment drug screen, and background check. This role may require travel less than 5% of the time and involves largely sedentary work in a professional office environment while using standard office equipment.,

The Network Engineer role at our company involves taking on the responsibility for the installation, maintenance, support, and enhancement of our network infrastructure. Your areas of focus will include network, security, wireless, Unified Communications, and Data Center. As a Network Engineer, your essential duties and responsibilities will include implementing, configuring, and supporting all enterprise network systems globally. It is crucial to adhere to all Service Level Agreements established with the user community and to create reports and operational guidelines for the Global Network and Unified Communications environments. You will also be involved in implementing business continuity practices for network management and providing support to the data center environment by assisting systems engineers. Monitoring network performance, diagnosing network issues, and performing emergency and scheduled maintenance will be part of your daily tasks. Additionally, you will need to offer support to Operations regarding network problems and maintain network configurations for performance monitoring of all global systems. Keeping the Information Systems staff and customers informed of issue status and resolution is vital, as well as participating in technical project activities and evaluating network system upgrades and management software patches. In terms of security, you will be responsible for securing network resources, including password maintenance, firewall configurations, pen testing, IP allocations, and procedures. Creating and maintaining automated systems and procedures for network operations will also fall under your purview. Collaboration with the Service Desk staff in streamlining daily operations and coordinating with user community scheduling times and procedures for network upgrades and maintenance is essential. Your role will involve working to minimize downtime impact on users by accurately planning scheduled downtimes and swiftly resolving unscheduled downtimes. Following established standards for writing and documenting projects and network configurations, as well as contributing to the development of new standards, will be expected. Additionally, participating in the 24/7 department on-call program and working on special assignments as they arise are part of the Network Engineer position. To succeed in this role, you should possess knowledge in supporting global sites utilizing MPLS, Internet, and Software Defined WAN technologies. Familiarity with network security technologies (Firewalls, IPS, SIEM), wireless network technologies, and Unified Communications (Cisco Call Manager, Unity Connection, SIP Trunks, H.323) is important. Strong analytical, problem-solving, customer service, verbal and written communication skills are essential. Collaboration skills, the ability to work in a team environment, and efficiency in handling multiple priorities simultaneously will also be key to your success. For this position, a Bachelor's degree in Computer Science, Information Systems, a related IT field, or equivalent work experience is required. A minimum of 5 years of network engineer experience, along with network-related certifications (CCNP, PCNSE, etc.), is preferred. Experience with network technologies and products from Cisco, Palo Alto, Meraki, Cisco Unified Communications, LAN/WAN acceleration, load balancers, and Wifi technologies is also beneficial. As a Network Engineer, you must be at least 18 years of age, pass a pre-employment drug screen and background check. While travel requirements are typically less than 5% of the time, you should be prepared for a sedentary role in a professional office environment that routinely uses standard office equipment.,

Responsibilities Working with business leads and various IT groups to execute daily and monthly billing tasks to ensure accurate and timely bills Billing review and maintenance support for Partner accounts and for Network Services end customers Processing network and cloud services cancellation orders including: interacting with the underlying carriers, ensuring internal resources are shut down and closing the customers accounts for final billing Processing suspensions and cancellations ordered by Collections for non-payment Providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience via phone and or email Requirements Previous US customer service experience Previous telephony experience or knowledge regarding SIP trunks, DIDs, Circuits, and WebFax Excellent written and verbal communication skills Preferred candidates will have Costguard, SAP and Salesforce (SFDC) experience Preferred candidates will have SLS and AMC licensing server experience Team player with a positive service oriented attitude, able to work with various departments at Mitel Strong research/investigative skills Ability to make sound decisions and recommendations