Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in pune
>
Tata Communications
>
Sr Engineer - Business Collaboration

Sr Engineer - Business Collaboration

Tata Communications

3 - 6 years

7 - 11 Lacs

pune

Posted:2 weeks ago| Platform:

Apply

Skills Required

cisco ip telephony cucm voip sip h323 tcp cisco unified communications call manager express ucce unified communications sccp networking cisco voip ipt ccna voice rtp voice gateways cisco call manager mgcp ip telephony cme ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will be

A member of a 24*7 support team responsible for managing Microsoft Teams Direct Routing and Meeting Room Services for the end customer

A Unified Communication Service Administrator responsible for monitoring and maintaining services as per the agreed SLA.

You will be accountable for

(Key Responsibilities)

Managing Teams Direct Routing infrastructure for customer.
Manage Endpoints like Phones, SBC, gateway, and Meeting room endpoints.
Working on reported tickets and maintaining SLA.
Working on any issues reported by customers and responding to emails.
Monitoring the service, identifying, and fixing the issues proactively.
Reporting and handling customer calls for review of service.

You Are

Entrepreneurial: You spot opportunities to drive growth for our brand and our customers, making sure the Tata Communications brand is always protected, enhanced, and elevated

Proactive and open: As a team, we embrace new ideas, challenges and change with positivity and a hands on approach

Human: We all make mistakes, but you are not afraid of failure nor do you penalise it. You see mistakes as opportunities to learn for the future

You have

(Qualification and exp)

Knowledge and experience on SIP and telephony devices.
Good understanding of Microsoft Teams and Teams devices
Good understanding of VOIP devices.
Knowledge and experience in managing SBC\Gateways.
Managing Teams Direct Routing and Teams Phones
Managing Microsoft Teams Room Systems.

Must have skills

Managing devices like Teams phones
Managing Teams Meeting room (MTR devices).
Knowledge of protocols like SIP, H.323.
Experience in supporting of Microsoft Teams Service.
Managing Teams Direct Routing infrastructure.

Other skills

Good communication and customer handling skills.
Good Email writing and documentation skills.
Quick Learner.

More Jobs at Tata Communications

Junior Customer Service Executive-Video Conferencing Specialist

Pune

1 - 2 yrs

INR 1 - 3 Lacs

Sr Manager - Global Travel & Mobility Services

Mumbai, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Wireless LAN Controller (WLC) L3 Specialist - Aruba

Pune

8 - 13 yrs

INR 8 - 16 Lacs

Manager Network Security- Cisco FTD & ASA

Pune

7 - 12 yrs

INR 7 - 16 Lacs

Data Science Engineer

Bengaluru

2 - 5 yrs

INR 14 - 19 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Tata Communications

Telecommunications

Chennai

Login to

Please Verify Your Phone or Email

Confirm Action

Sr Engineer - Business Collaboration