49 Ccna Voice Jobs

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational documentation to ensure clarity and consistency in processes.- Engage in continuous learning and knowledge sharing to enhance team capabilities and service quality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of incident management processes and tools.- Experience with troubleshooting and resolving technical issues in a collaborative environment.- Familiarity with service management frameworks such as ITIL.- Ability to work effectively with cross-functional teams and external vendors. Additional Information:- The candidate should have minimum 3 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational documentation to ensure clarity and consistency in processes.- Engage in continuous learning and skill enhancement to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of incident management processes and tools.- Experience with troubleshooting and resolving technical issues in a collaborative environment.- Familiarity with service management frameworks such as ITIL.- Ability to work effectively with cross-functional teams and external vendors. Additional Information:- The candidate should have minimum 2 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

This is a remote position. As a proactive and innovative Prompt Engineer Intern, you will have the opportunity to work remotely and collaborate with our AI and engineering teams. Your primary responsibility will involve designing, testing, and refining prompts that enhance the performance of our conversational assistants. By leveraging your creativity and technical skills, you will play a vital role in improving the overall user experience by ensuring accurate, relevant, and engaging responses from our assistants. In this role, your key responsibilities will include: - Design & Experimentation: Creating and testing various prompt strategies to optimize AI assistant performance. - Collaboration: Working closely with cross-functional teams to understand requirements, gather feedback, and iterate on prompt designs. - Data Analysis: Analyzing the effectiveness of different prompts using performance metrics and user feedback. - Documentation: Maintaining detailed records of experiments, findings, and insights to drive future improvements. - Research & Innovation: Staying updated with the latest trends and research in NLP and prompt engineering to continually enhance our strategies. Requirements: - Interest in AI: Demonstrated passion for AI, machine learning, and natural language processing through academic projects, research, or personal initiatives. - Experience: Previous experience with prompt engineering or NLP projects is advantageous but not mandatory. - Work Ethic: Ability to work independently, manage time effectively, and thrive in a remote work environment. Benefits: - Remote Flexibility: Enjoy the freedom to work from anywhere with flexible hours that suit your schedule. - Hands-on Experience: Gain practical exposure to prompt engineering and contribute to cutting-edge AI assistant development. - Mentorship & Learning: Collaborate with experienced professionals in AI and engineering, fostering opportunities for growth and learning. - Networking: Engage with industry experts and participate in innovative projects with a direct impact on improving AI technologies. - Potential for Full-Time Role: Exceptional interns may be considered for full-time positions upon successful completion of the internship. Required Skills and Experience: - Proven experience with Asterisk PBX installation, configuration, and customization. - Strong knowledge of VoIP protocols such as SIP, RTP, IAX, and telephony standards. - Proficiency in developing and debugging custom dial plans and call flows. - Experience with integrating Asterisk with databases (e.g., MongoDB, PostgreSQL). - Familiarity with scripting languages like Python or PHP for telephony applications. - Knowledge of QoS, echo cancellation, and other VoIP performance tuning techniques. - Basic understanding of network configurations, including firewalls, NAT, and VPNs. Preferred Skills: - Experience with FreePBX or other Asterisk GUIs. - Hands-on experience with Linux/Unix environments for server administration. - Familiarity with cloud telephony platforms (e.g., Twilio, Plivo) and APIs. - Exposure to AI voice systems or IVR integration with conversational AI platforms. - Knowledge of WebRTC and real-time communications tools. - Certifications in VoIP or telecommunication systems (e.g., Digium, CCNA Voice).,

Troubleshooting VOIP Network issues. in-Depth Knowledge of IP Protocols.SIP,MGCP,H.323 etc. Troubleshooting skills in UC devices like CUCM, UCCX,CUC. Should be having knowledge of Third-party recording application and servers. Excellent troubleshooting skills on Cisco Unified Call manager and IP Phones. Good Knowledge of PRIs, Cisco Voice Gateways, IP Telephony. Familiarity with WAN and LAN systems. Experience with E1, FXS SRST and SCCP. Hands on experience on Network and Cisco Voice devices. Work experience on IP Phone , Gateway and CUCM configuration.

*Graduation is must *Min 1 years into Technical support international voice *Any techncial voice *networking,routers,modem,troubleshooting ccna voice *sal-5.5 LPA *Immedaite joinee *5days/2days off *Night shift *chennai Jeevitha-9940812026/8925733223 Required Candidate profile *candidates should have experience only into technical voice international process *No domestic voice,NO customer support voice,no healthcare voice *technical experience is must *immediate joinee only Perks and benefits 2 way cab avalaible

As a Voice Engineer with 1-2 years of experience, you will be based in Pune and work on-site, providing end-to-end support to a prominent client from the US. Your primary responsibilities will include handling Voice Operations/Services for commercial customers, such as Hosted PBX, Local Phone Services, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing. You should have expertise in VoIP Protocols & Troubleshooting, as well as knowledge of Telecom Equipment & Tools like CUCM Cisco CME, Cisco ONS, and the Telecom Domain. It would be advantageous if you possess certifications such as CCNA Voice and CCNP Voice. Your role will involve working with Cisco Unified Communications Manager (CUCM), Avaya Aura Contact Center Administration, and Technical Assistant Centre (TAC) Engineer. A good understanding of Telecom Voice protocols like SIP and SS7 is essential, along with the ability to interpret SIP/SS7 protocol traces using tools like Empirix. Monitoring and maintaining network entities like Routers, Switches, NGN network, Soft Switch, Media Gateways, SBCs, and Tx Equipments will be part of your daily tasks. Collaborating with vendors and carriers on T1/T3 TDM circuits, conducting head-to-head testing, and providing timely updates to customers are also crucial responsibilities. Your troubleshooting skills should cover a range of carrier/vendor issues such as ASR, ACD, DTMF, Voice Quality, equipment problems, and Toll-Free Services. Additionally, you will need to resolve various VoIP phone feature issues and maintain agreed SLAs. In addition to technical skills, you should possess excellent oral and written communication abilities, proficiency in basic computer applications, strong analytical skills, and the capacity to work effectively in a team. The ability to clearly communicate network issues and resolutions is vital for this role.,

Position: Technical Support Officer Voice (International Process) Salary: Up to 37,000 in-hand + Incentives + Appraisals + Cab Facility Eligibility Criteria: Graduate or Postgraduate (No current students) Minimum 18 months of Technical Support (Voice Process) experience is mandatory Strong English communication skills LOCATION - NOIDA ( BOTH SIDE CABS ) COMPANY NAME - TECH MAHINDRA Key Responsibilities: Voice-based Technical Support for international customers Networking, troubleshooting, and resolution Internal team collaboration Contact - 9289947801 ( HR RAHUL ) call and Whatsapp

As a Voice NOC & Technical Assistance Center (VOIP-Telecom) specialist, you will be responsible for providing end-to-end support for telecom services, handling escalations for complex issues related to VoIP services, toll-free numbers, and various carrier/vendor issues. Your role will involve supporting and managing commercial voice services like Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing. Your expertise in IP/SS7 protocols, telecom equipment such as SBCs and NGN, and troubleshooting skills utilizing Cisco Unified Communications Manager (CUCM), CCNA Voice, and CCNP Voice knowledge will be crucial for resolving technical issues efficiently. You will troubleshoot various VoIP call issues like ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, One-Way Audio, Voice Quality, DID, and Toll-Free issues. Monitoring and managing alarms across network entities, performing proactive network monitoring, and troubleshooting on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom equipment will be part of your daily tasks. Collaborating with vendors and carriers on T1/T3 TDM circuits and conducting testing on transport layers will also be essential aspects of your role. In addition, you will investigate and resolve fraud-related issues, provide escalation support for other teams, update customers on ticket statuses, and ensure timely resolutions within agreed SLAs. Regular follow-ups with vendors, troubleshooting VoIP phone features, assisting with Toll-Free and Calling Card issues, and maintaining a proactive approach to network monitoring to minimize service disruptions are key responsibilities. This position requires excellent oral and written communication skills, the ability to learn and adapt to multiple internal applications and tools, strong analytical and independent problem-solving skills, and the capability to clearly communicate network issues and resolution efforts. You should also be prepared to work in a 24/7 environment to address any network-related issues promptly. If you have a minimum of 3 years of experience in VoIP & SIP as well as NOC, possess the required skills, and are ready to contribute to a dynamic work environment, we invite you to apply for this full-time, permanent position. In return, we offer benefits such as health insurance, paid sick time, paid time off, and a day shift schedule. For further details or to express your interest in this role, please contact Aruna. P, Technical Recruiter, at 8838607148 or via email at aruna.winsolutions@gmail.com. Thank you for considering this opportunity. Job Types: Full-time, Permanent Benefits: - Health insurance - Paid sick time - Paid time off Schedule: Day shift Work Location: In person,

Roles and Responsibilities Provide technical support for international voice processing systems, including firewall configuration and routing & switching tasks. Collaborate with cross-functional teams to resolve complex network issues related to telecom engineering. Design, implement, and maintain voice network infrastructure using CCNA Voice skills. Ensure compliance with US process standards for voice networking operations. Troubleshoot and optimize network performance for improved efficiency. Must know Switching and Routing. IMMEDIATE JOINERS ONLY. Must be comfortable with night shifts.

Roles and Responsibilities Provide technical support for international voice processing systems, including firewall configuration and routing & switching tasks. Collaborate with cross-functional teams to resolve complex network issues related to telecom engineering. Design, implement, and maintain voice network infrastructure using CCNA Voice skills. Ensure compliance with US process standards for voice networking operations. Troubleshoot and optimize network performance for improved efficiency. Must know Switching and Routing. IMMEDIATE JOINERS ONLY. Must be comfortable with night shifts.

Roles and Responsibilities Provide technical support for international voice processing systems, including firewall configuration and routing & switching tasks. Collaborate with cross-functional teams to resolve complex network issues related to telecom engineering. Design, implement, and maintain voice network infrastructure using CCNA Voice skills. Ensure compliance with US process standards for voice networking operations. Troubleshoot and optimize network performance for improved efficiency. Must know Switching and Routing. IMMEDIATE JOINERS ONLY. Must be comfortable with night shift.

Job description Roles and Responsibilities Provide technical support for international voice processing systems, including firewall configuration and routing & switching tasks. Collaborate with cross-functional teams to resolve complex network issues related to telecom engineering. Design, implement, and maintain voice network infrastructure using CCNA Voice skills. Ensure compliance with US process standards for voice networking operations. Troubleshoot and optimize network performance for improved efficiency. Must know Switching and Routing. IMMEDIATE JOINERS ONLY. Must be comfortable with rotational night shift.

Roles and Responsibilities Provide technical support for international voice processing systems, including firewall configuration and routing & switching tasks. Collaborate with cross-functional teams to resolve complex network issues related to telecom engineering. Design, implement, and maintain voice network infrastructure using CCNA Voice skills. Ensure compliance with US process standards for voice networking operations. Troubleshoot and optimize network performance for improved efficiency. Must know Switching and Routing. IMMEDIATE JOINERS ONLY. Must be comfortable with rotational night shift. I nterested Candidates can share their cv on my whatsapp "9740514063" with the subject line " NE-BLR".

Role & responsibilities Greetings from Innov Ultra Hiring for Network Engineer with 2 - 4 years of experience on paper REACH OUT TO HR HARSHDEEP - 8981452759 Preferred candidate profile Should be CCNA certified Should be a graduate Should hold atleast 2 year on paper experience as a network engineer Should have in depth knowledge about OSI layers, Switches, Routers, Lan, Firewall 1. What is a VLAN and why is it used?* 2. *How do VLANs work with VMware vSwitches?* Should be an immediate joiner (0-15 days) Job Title: Network Engineer VMware Experience: 2+ Years Certification: Global CCNA Certified Location: CHENNAI Job Type: Full-time REACH OUT TO HR HARSHDEEP - 8981452759 Key Responsibilities: Configure, manage, and troubleshoot VMware NSX, vSphere Distributed Switches, and other network virtualization components. Design and implement robust virtual networking solutions in alignment with business and security requirements. Perform routine maintenance, monitoring, and performance tuning of network components. Handle incidents, change requests, and escalations related to network infrastructure. Work closely with the infrastructure and cloud teams to ensure seamless integration between physical and virtual networks. Maintain accurate network documentation and change logs. Conduct network assessments, identify potential issues, and propose long-term improvements. Ensure network security compliance and participate in audits as required. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. 2+ years of experience working in a network engineering role with exposure to VMware environments. CCNA Global Certification is mandatory. Strong knowledge of network protocols (TCP/IP, BGP, OSPF, VLANs, VPNs). Experience with firewalls, switches, and routers (Cisco preferred). Hands-on with VMware NSX, vCenter, ESXi, and virtual networking concepts. Basic scripting knowledge (PowerShell, Python) is a plus. Strong analytical and problem-solving skills. REACH OUT TO HR HARSHDEEP - 8981452759 Perks and benefits PF ESIC CAB

*Graduation is must *min 1 years exp into international technical voice process is must *voice and technical support international *sal-5.5LPA *night shift *5days/2daysoff *2 way cab *immediate joinee only *chennai jeevitha-9940812026/8925733223 Required Candidate profile candidate should have experience into international voice technical support ,any technical support voice into international is accepted

10+ years of networking and unified Communications ( UC) Expertise in Cisco Unified Communication/ Collaboration Experience and in depth knowledge of Cisco Unified Communication solution portfolio is a must. Experience and good knowledge in upgradation of Cisco Unified Communication solutions is a must. Experience in Voice and Video QOS. Good Knowledge of UC on UCS and virtualization implementations. Good Knowledge of Ciscos Hosted Collaboration Solution will be an added advantage. Experience on Contact Center express, Scripting and reporting. Good Knowledge of SIP Trunking and Voice gateways. Experience should be in Designing and implementation of various versions of Collaboration technology (UC and Video) and mobility solutions Configuration and Troubleshooting of Complex Voice and video Networks Expertise to design and build Cisco Unified communication components like CUCM, Unity Connection, IM & P, Cisco Jabber and Unified Attended console. Good knowledge in implementing Telepresence Video solutions like, TMS, Telepresence, telepresence server, conductor, CMS installation and troubleshooting of telepresence and Video endpoints. Good knowledge of Expressway solutions, Webex Teams and Good Knowledge of UC monitoring tools like PCA / prognosis. CCIE Voice/Collaboration/ CCNP Voice/Collaboration will be an added advantage. Mandatory Skills: Network Architecting. Experience>10 YEARS.

Provide technical support to customers via phone email or chat. Diagnose and resolve technical problems related to network connectivity. Conduct remote troubleshooting sessions to assist customers with installation, configuration and troubleshooting. Required Candidate profile CCNA/CCNP-Certified. Experience in customer support preferable. Indepth knowledge of Networking. Strong understanding of routing protocol and switching technologies. Graduates with good comms.

NCR Atleos Network and Security Engineer role provides second level technical trouble support and the processing of alerts that could be the first sign of network and security incidents. The analyst is expected to have a solid understanding of basic network security that consists of the following but is not limited to firewalls, Switches, Wireless, VPN concentrators, SSL-VPN devices, IPS, reverse proxies, etc. The individual in this position will focus on network security and connectivity between NCR and non-NCR devices (customers, partners, Internet.) This position will be supporting remote site networks including secured segments in this remote networks. Overview Primary responsibility for a Primarily Geneys Purecloud and secondly a Cisco UCM Administrator and Cisco CUBE Administrator to support all aspects of the corporate IP Telephony infrastructure and systems. Additional responsibility for legacy corporate telecommunications infrastructure. Key Responsibilities Primary duties would be to manage, administer, and implement all aspects of the Genesys Purecloud environment. This includes call flows, call routing, troubleshooting, number management, queues, skills, data tables, etc. Preferred secondary skills would include corporate Unified Communications infrastructure including Cisco Call Manager, Cisco Unity Connection voicemail, eFax faxing solution, , Cisco Voice Gateways, Cisco Voice Routers, Cisco CUBE, Expressway, and Jabber. Manage and administer all aspects of Genesys Purecloud and/or its predecessors and associated platforms such as Pure Connect, Pure Engage, Interaction Center. Advanced knowledge of telecommunications, network and server related technologies. Must be knowledgeable in IP networking, LAN/WAN, VoIP, routers, switches, firewalls and VPNs and Cloud telephony including UCaaS and CCaaS. Advanced level problem solving and analytical skills. Insure the efficient and effective operation of the IP communication technology areas of NCR Atleos. Review and recommend improvements to operating policies and procedures and direct the proper implementation and maintenance of approved changes. Ensure effective management and monitoring of systems that comprise the layered security model that protects corporate network assets. Ensure that all IP telecommunication technology functions are being completed in accordance to regulatory and procedural guidelines. Disaster recovery and backup responsibilities for both Genesys and Cisco UCM. Participate in the development of the business disaster recovery plan for employee computing and local area networks throughout Cardtronics Corporation. Participate in the execution of disaster procedures should such an event occur needing new equipment or a reload of current software. Receive assignments from the Voice Services Manager or Voice Services Architect in the form of projects with general objectives defined. Work independently on developing project priorities and implementation schedules. Keep manager advised of progress of all projects on a timely basis. Perform other duties as requested by supervisor. Perform duties generally expected of administrative staff employees. Excellent written and verbal communication skills. Advanced project management skills. Ability to work independently, with little direction. Ability to develop plans for the implementation of telecommunications hardware, software and applications. Strong presentations skills, ability to provide presentations to management and training for internal and external customers. Ability to work provide 24x7 support as required. Qualifications/Experience: Associate Degree or the Equivalent Experience. Specialty: information or computer technology, or business administration. (Required) 3 or more years Operation, configuration, customization, and/or maintenance of Genesys Purecloud. (Required) 3 or more years Cisco, Microsoft TCP/IP internetworking, switching, routing, and server infrastructure. (Preferred) 3 or more years Monitoring and managing Cisco UC network (Preferred) Certifications Preferred Genesys Cloud CX: Professional Certification (GCX-GCP) Genesys Cloud CX: Developer Certification (GCX-GCD) Genesys Cloud CX Specialist Certifications Cisco CCNA Voice/Collaboration Cisco CCNP Voice/Collaboration

Job Title: Senior Unified Communications Engineer About the Role We are seeking a Senior Unified Communications (UC) Engineer with proven expertise in Cisco UC solutions and collaboration platforms. The successful candidate will be responsible for monitoring, maintaining, and supporting unified communication and collaboration systems to ensure seamless operations, service availability, and SLA compliance. This role requires hands-on technical expertise, troubleshooting skills, and strong collaboration with cross-functional teams, vendors, and clients. The position may involve rotational shifts and 24/7 support coverage . Key Responsibilities Monitor and support UC & collaboration systems (Cisco CUCM, Unity, Voice Gateways, Jabber, Telepresence, SIP trunking, etc.). Administer and maintain VOIP infrastructure including configuration, updates, and upgrades. Act as the primary contact for outages/escalations ; coordinate with incident managers. Manage user accounts, new extensions, and configuration backups. Monitor ticketing systems and respond to assigned incidents and requests. Perform Tier 1 troubleshooting, analysis, and escalation where required. Maintain system health, backups, restores, and preventive maintenance activities. Document call flows, configurations, and provide reporting to leadership. Collaborate with internal teams, vendors, and service providers on UC-related tasks. Assist IT, Systems, and Network Engineering teams with installations, configurations, and deployments. Required Qualifications Bachelors Degree in a related field. Certifications (Mandatory): Cisco CCNA (Collaboration/Voice). Preferred Certifications: CCNP Collaboration / CCIE, ITIL Foundation, CompTIA Network+, Microsoft Teams / Zoom / VOIP solution certifications. Minimum 8+ years of experience in Unified Communications support. Proven experience in Cisco UC administration & monitoring . Strong knowledge of Contact Center systems, terminology, and procedures . Excellent problem-solving, communication, and time management skills. Key Competencies Strong technical troubleshooting & technology skills. Ability to work under pressure and in rotational/on-call shifts. Self-motivated, solution-focused, and highly empathetic. Strong team collaboration and leadership abilities. Professional outlook, flexibility, and commitment to service excellence.

Key Responsibilities: Design, implement, and maintain VoIP and telephony solutions across enterprise environments. Manage and troubleshoot unified communication platforms including Cisco, Avaya, or Microsoft Teams. Configure and support SIP, H.323, and MGCP protocols. Collaborate with IT teams to integrate telephony with office automation and business applications. Monitor system performance and ensure high availability and quality of service. Provide technical support and training to end-users and internal teams. Required Skills: Strong knowledge of VoIP protocols (SIP, H.323, RTP) Experience with Cisco Unified Communications , Avaya , or Microsoft Teams Familiarity with PBX systems , call routing , and dial plan configuration Understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience with office automation tools and IT service management Preferred Skills: Certifications like CCNA Voice , CCNP Collaboration , or Avaya Certified Specialist Experience with cloud-based telephony solutions (e.g., Zoom Phone, RingCentral) Knowledge of ITIL processes and ticketing systems (e.g., ServiceNow)

Role & responsibilities Greetings from Innov Ultra Hiring for Network Engineer with 2 year of experience on paper REACH OUT TO HR HARSHDEEP - 8981452759 Preferred candidate profile Should be CCNA certified Should be a graduate Should hold atleast 2 year on paper experience as a network engineer Should have in depth knowledge about OSI layers, Switches, Routers, Lan, Firewall 1. What is a VLAN and why is it used?* 2. *How do VLANs work with VMware vSwitches?* Should be an immediate joiner (0-15 days) Job Title: Network Engineer VMware Experience: 2+ Years Certification: Global CCNA Certified Location: CHENNAI Job Type: Full-time REACH OUT TO HR HARSHDEEP - 8981452759 Key Responsibilities: Configure, manage, and troubleshoot VMware NSX, vSphere Distributed Switches, and other network virtualization components. Design and implement robust virtual networking solutions in alignment with business and security requirements. Perform routine maintenance, monitoring, and performance tuning of network components. Handle incidents, change requests, and escalations related to network infrastructure. Work closely with the infrastructure and cloud teams to ensure seamless integration between physical and virtual networks. Maintain accurate network documentation and change logs. Conduct network assessments, identify potential issues, and propose long-term improvements. Ensure network security compliance and participate in audits as required. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. 2+ years of experience working in a network engineering role with exposure to VMware environments. CCNA Global Certification is mandatory. Strong knowledge of network protocols (TCP/IP, BGP, OSPF, VLANs, VPNs). Experience with firewalls, switches, and routers (Cisco preferred). Hands-on with VMware NSX, vCenter, ESXi, and virtual networking concepts. Basic scripting knowledge (PowerShell, Python) is a plus. Strong analytical and problem-solving skills. REACH OUT TO HR HARSHDEEP - 8981452759 Perks and benefits PF ESIC CAB

Job Description Essential Duties and Responsibilities : Maintain and monitor network infrastructure for availability and performance. Maintain the company phone system and work closely with telecom service providers to ensure circuit availability and reliability. Respond to network and voice related incidents, troubleshoot and assess and provide remediation plans. Maintain network and voice standard operating procedures, diagrams and maintenance plans. Collaborate with third-party support and service vendors to ensure the network stays operational. Required Qualifications: 3+ year of experience with Voice Systems, Cloud Voice environments, AWS, and Call Manager. 2+ year of experience with MS Teams. Working knowledge of networking, routing, and switching. Excellent customer service-oriented attitude and desire to support end users with issues of varying degrees of complexity. Excellent interpersonal skills. Thorough understanding of troubleshooting voice systems Ability and motivation to learn new technologies quickly and with minimal support and guidance. Ability and motivation to mentor staff members and share knowledge. Effective written and verbal communication skills. Desire and ability to document configurations in support of a larger team. Preferred Qualifications: 3+ years of experience in building and managing enterprise voice systems in a global environment. Education: Bachelors Degree in Information Technology preferred. Information Security: Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Hiring for Leading ITES Company In Gurgaon and Pune for Technical Support Key Highlights: 1: Experienced with minimum 1 year exp in Technical Support on Paper (Mandate) 2: 24x7 Shifts 3: 5 Days Working 4: Both Side Cabs 5: Excellent Communication Skills 6: Immediate Joiners Preferred 7: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks AD , DNS , DHCP ,365 (Aware of these Things) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs! Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

Hiring Manager Technical Support VOICE PROCESS EXPERIENCE MUST Must be working as a Manager Must have handled Technical support Managing Team on papers Knowledge of active directory, CCNA, ITIL Certified US SHIFTS Exp 8 - 15 Sal 14 - 18

You will be joining Vitel Global Communications Pvt Ltd, a leading provider of VoIP services known for delivering high-quality communication solutions to businesses and individuals globally. As a Technical Support Engineer based in Hyderabad, Telangana, your main responsibility will be to offer technical assistance for VoIP-related issues through phone calls and emails. You are expected to diagnose and resolve various VoIP problems, such as call quality issues, connectivity problems, and configuration errors. Moreover, you will assist customers in setting up, configuring, and maintaining VoIP systems while also monitoring and ensuring the optimal performance and uptime of the VoIP infrastructure. Collaboration with internal teams to escalate and resolve complex technical issues is a crucial part of your role, in addition to documenting and tracking customer interactions and technical issues in the support ticketing system. Regular system checks and preventative maintenance activities will be required to avoid service interruptions. To excel in this position, it is essential to stay updated with the latest VoIP technologies, trends, and best practices. Providing training and guidance to customers on VoIP system usage and features is also part of the role. The ideal candidate should possess CCNA Voice / CCNP Collaboration certifications along with a sound understanding of TCP/IP, routers, switches, firewalls, SIP, RTP, H.323, LAN, WAN, and VOIP technologies. This position offers the opportunity to work in a dynamic environment and contribute to the growth and success of Vitel Global Communications Pvt Ltd.,