15 Ccna Voice Jobs

The Network Cisco Voice - UCCE role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Cisco Voice - UCCE domain.

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

*Graduation is must *candidates should have min 1to2 years experience into technical international voice *networking,routing,swtiching,ip address,modem voice *sal-5.5lpa *Night shift *5days/2 days off *Immediate joinee *Ambattur 9940812026/8925733223

Hiring of US Software Company Technical Support and Retention customer service process Voice Process Graduates fresher/Candidates with Technical Experience can apply Highly recommended (BCA, MCA, B.Tech) Both side cabs REFRENCES ARE HIGHLY VALUABLE, Required Candidate profile Call/WhatsApp Faiza - 9811225245 Gurpreet 9811395366 Sahib 8448577782 Mankirat 9811395705 SHARE YOUR PROFILE - hr@head-hunters.in Perks and benefits Both Way Cabs Lucrative Incentives

Job Title: Network TAC Engineer (VOIP Domain)/ VOIP Support Engineer (US Shift) Job Description: Responsibilities (Network TAC/Customer support): Interact with US-based enterprises clients/customers to deliver high-quality support for Voice over Internet Protocol (VOIP) & Managed services (Data, Voice & connectivity). Should possess a proven experience in a VOIP support role, preferably with US clients. Address client queries, concerns, and technical issues via phone and other communication channels. Utilize ticketing tools to log, track, and resolve customer issues efficiently. Ensure accurate and detailed documentation of customer interactions and issue resolutions. Communicate technical information in a clear and understandable manner to clients with varying levels of technical expertise. Technical Expertise: Demonstrate expertise in SaaS-based products & Cloud based contact center/Unified Communication particularly in the field of VOIP. Troubleshoot and resolve technical issues related to the VOIP & managed services (Data, Voice & connectivity). Possess a strong technical background to understand and troubleshoot complex VOIP and network-related problems. Collaborate and work closely with cross-functional teams, including engineering, to resolve escalated issues. Educate clients on product features, best practices, and troubleshooting techniques. Troubleshooting skills of various issues PDD, Dead Air, Fax issues, codec mismatch, One Way Audio, Voice Quality by understanding the network architecture & act accordingly. Troubleshoot Telephony and Network issues live with Enterprise customers. Must possess a strong understanding of SIP, VOIP protocols & SDP Protocol. knowledge of Unified communication, Voicemail, IVRs, Softphone, Toll-free, DID, PSTN & Analog line, SD-WAN, Firewall, MS team direct routing, Voice Gateway, SIP Trunk, IP-PRI Adtran, Polycom, Yealink devices. Good to have knowledge/certification: Cisco Unified Communications Manager/Cisco CCNA/CCNP Voice/Collaboration, Broadsoft or any other UC platform. SIP School Certified Associate- SSCA Other Criteria : Willingness to work night shifts to support US-based clients. Must have excellent written and spoken English. Bachelors degree in Technical field or equivalent work experience. Should have extremely good troubleshooting/analytical skills. Self-starter and good team player.

*Any Graduation is must /10*3 yrs diploma *min 2 yrs exp into technical troubleshooting voice process *CCNA/CCNP training or certification is must *sal-max 7 LPA *Night shift *5 days work/2 days off *2 way cab *chennai jeevitha-9940812026/8925733223

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement technology at the operating system-level Perform basic and intermediate level troubleshooting Ensure hardware/software support Handling Cisco voice and Cisco/Polycom Video conferencing related issues. Troubleshoot on IP phone related issue ,Voice mail issue ,Video devices issues. Perform day to day activities of both Voice and video conferencing Monitor system alerts. Provide support (24x7) Work within established configuration and change management policies. Professional & Technical Skills: CUCM & CUC - Cisco Unified Communication Manger & Cisco unity Connection version 10.X ,11.X 12.X 14.X ,15.X. Cisco PSTN & Analog Voice gateways - 4300,4400,8200 series ,VG 220 ,VG248.IMA&P,SIP,MGCP,H.323 protocol PRI & SIP line ,Cisco jabber ,Different models of Cisco IP phones like 78XX ,88XX ,99XX series. Cisco servers -UCS ,MCS,BE6K ,BE7K.Cisco/Polycom Video conferencing devices Additional Information: The candidate should have a minimum of 7.5 years of experience in Unified Communication and Collaboration Implementation This position is based at our Kolkata office A 15 years full time education is required

About The Role - Skillset Required: UC: CUCM, IMP, Unity, CUBE, Voice Gateways ( refer JD for more) UC implementation with good troubleshooting skills Detailed skillset needed is explained below: MOP documentation, preparation comes with implementation skill , should be able to read from the doc and implement. Day1 and Day 2 support basic troubleshooting is must and what can it bring into production. Collab prod troubleshooting examplelike UC feature troubleshooting, calls are not working, codex mismatch is not working , VM is not working. all of this requires troubleshooting at prod/feature level Have requirement gathering skills Cisco front door team (CFDT) engineer goes on call to understand effort estimation to understand the new requirement like how many hours it will take etc and provide to PM. This skill is an advantage Voice gateway, expressway All the components of UC, CER is there in few regions like in USA, unity, protocol knowledge like MGCP, SIP, 3rd party integration. Expressway licensing, MRA, B2B calls, Webex control hum to administer all the endpoints Video endpoints Basic call manager, unity connection and uccx. IM&P is going away but is needed. IP phones Add -on Pyhton is an add-on not mandatory, AXL, sequeltool is used where scripts are written, and AXL is heavily used. Additional Details: - Have troubleshooting experience on Collab products is also a must

Job Description : Working days: 5 days per week Mode: WFO About Vitel Global Communications Pvt Ltd: Vitel Global Communications is a leading provider of VoIP (Voice over Internet Protocol) services, delivering high quality communication solutions to businesses and individuals worldwide. We are committed to providing cost effective, scalable, and reliable services, ensuring that our clients stay connected with their teams and customers across the globe. As part of our expansion, we are seeking a dynamic and results drivenTechnical support engineer to join our team at our Hyderabad office. Provide technical support for VoIP related issues through phone calls and emails. Diagnose and resolve VoIP problems, including call quality issues, connectivity problems, and configuration errors. Assist customers with the setup, configuration, and maintenance of VoIP systems. Monitor and maintain VoIP infrastructure to ensure optimal performance and uptime. Collaborate with internal teams to escalate and resolve complex technical issues. Document and track customer interactions and technical issues in the support ticketing system. Conduct regular system checks and preventative maintenance to avoid service interruptions. Stay up to date with the latest VoIP technologies, trends, and best practices. Provide training and guidance to customers on VoIP system usage and features.

Greetings from Future Focus Infotech!!! This is Ria from FFI-Mumbai; we have an opportunity for Network Voice Engineer L1 with our Client Experience: 1 + yrs Skill: Working As Network Voice Engineer L2 Configuration of Call Manager Express (CME) on Cisco Ro Configuration of Voice Gateways, H.323, MGCP, Designing architecture for a new communication network. Configuration of CISCO IP phones and third-party SI Various digit manipulations on CUCM, CME and voice gate Implementing newly designed architecture. Integration of CUC with CUCM with SCCP and Configuration of Media Resources. Configuration of Extension Mobility. Partition, Calling Search Space (CSS) VoIP and POTS dial-peers, Route Patterns, Route User features such as speed dial, call forwarding, call park, call hunting, c Survivable Remote Site Telephony (SR Single Number Reach (SNR) Configuration and management if Cisco unity connecti Notice period: Immediate Job location: Mumbai (Goregaon) CTC to be offered: up to 34000 per month Only interested candidates apply for the opening. Fresher do not apply. Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client which is a CMMi level 5 company. A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL: - www.focusinfotech.com) If you are interested in above opportunity, send updated CV and below information to ria.c@focusite.com. Kindly mention the below details. Current Company:- Payroll Company:- Total Exp- Rel Exp- Current Location & Address:- Current CTC - Expected CTC- Notice Period- It would be highly appreciated if you can refer this job opportunity to your friends/ colleagues who would be interested for this position. Only interested candidates reply on the same and the CTC criteria would the same as mentioned above. -- Regards, Ria C Executive - Delivery Future Focus Infotech Pvt. Ltd. Website: www.focusinfotech.com E-mail: ria.c@focusinfotech.com 9004604938 Future Focus Infotech Pvt. Ltd. Future Focus Infotech Pvt. Ltd, are pioneers, in India, providing Strategic IT HR Consulting (IT Contract Staffing & Placement services) and Managed Solutions (End-to-end Software Project management) to the Top ranked Software & IT Consulting companies in India, the USA and the UAE. Our business interests are national, catered through our offices located in Chennai, Bangalore, Hyderabad, Delhi, Mumbai, Pune, Kochi and Kolkata in India. Over the past 27 years we have established ourselves as Strategic IT HR consulting partners with Top IT Organizations like TCS, Wipro, IBM etc. Additionally we have also forged several valuable relationships with tier-1 IT companies like, Infosys etc. (Company URL: - www.focusinfotech.com) Role & responsibilities Preferred candidate profile Perks and benefits

Job Title: VoIP L3 Engineer Job Description: Experience: 6-7+ years in Cisco Collaboration (L3 support) with proactive in identifying, investigating and resolving technical incidents and problems and restoring services to clients by managing incidents to resolution. The VOIP Engineer (L3) focuses on third line support for high complexity incidents. He must be Subject matter expert in IPT Purpose & Accountabilities: Should be able to understand LAN & WAN terminology and should be able to correlate their impact on VOIP and Video segments Support to VOIP Cluster components with hands on experience on configuration & administration of Cisco Call Manager Unity Connection Servers Cisco Voice Gateway UCS server, CIMC and Esxi knowledge Configuration and supporting VOIP implementation at remote sites Validation of VOIP implementation documents like site readiness, LLD Validation of Bill of Materials Should be proactive to identify security vulnerabilities and provide a fix Should have good hands-on experience on IOS upgrade /Firmware upgrades Configuration and supporting QoS & Packet analysis Configuration and support Switching, VLAN, Ether channel, HSRP Good Troubleshooting Call Manager, Voice Gateway, On Net Calling Issues Support VOIP analysis and reporting to achieve savings Manage medium-to-high priority projects in VOIP Support configuration & administration Cisco Call Manager, Unity Connection Servers Should be expert in CSS, Partition, route pattern, Unity connection, UCS server, CIMC and Esxi, Dial peers, Certificate renew, maintenance work. Should be expert Voice Gateway configuration and implementation (Hardware refresh) UCS server configuration & implementation (Hardware Refresh) Should have hands on experience for application server backup and restore Design & implementation of Voice equipment Must have good implementation knowledge of SIP & H323 Should have good knowledge about cloud Telephony Should be an escalation point for complex and critical issues Self-initiatives for the continuous improvement in Voice area Good Communication skills and ability to coordinate with global stakeholders Should have hands on experience for call manager /cluster upgrade Subject matter expert in VoIP area Need to handle all escalations, critical issues Key Skills: Knowledge about CISCO VOIP, configuration and troubleshooting Understanding of WAN, LAN terminology Communication skills (both verbal and written) Switching Cabling standards Scripting knowledge VMWare & Windows Key Relationships: Collaborate with Team members Stakeholder management & interactions Experience: Minimum years of work experience preferred: 6 to 7 years Other work requirements: Might have to work in shifts (Morning / General / Second Shift) Needs to attend calls in US morning Licenses and certifications: Professional Certification - CCNA Voice is a must, CCNP Voice (Preferred) Scripting knowledge Education: Any Graduate (Applicable for GIT) CCNA Voice Certified (Must) & CCNP Voice (Preferred)

About The Role : - Skillset Required: UC: CUCM, IMP, Unity, CUBE, Voice Gateways ( refer JD for more) UC implementation with good troubleshooting skills Detailed skillset needed is explained below: MOP documentation, preparation comes with implementation skill , should be able to read from the doc and implement. Day1 and Day 2 support basic troubleshooting is must and what can it bring into production. Collab prod troubleshooting example:like UC feature troubleshooting, calls are not working, codex mismatch is not working , VM is not working. all of this requires troubleshooting at prod/feature level Have requirement gathering skills Cisco front door team (CFDT) engineer goes on call to understand effort estimation to understand the new requirement like how many hours it will take etc and provide to PM. This skill is an advantage Voice gateway, expressway All the components of UC, CER is there in few regions like in USA, unity, protocol knowledge like MGCP, SIP, 3rd party integration. Expressway licensing, MRA, B2B calls, Webex control hum to administer all the endpoints Video endpoints Basic call manager, unity connection and uccx. IM&P is going away but is needed. IP phones Add -on :Pyhton is an add-on not mandatory, AXL, sequeltool is used where scripts are written, and AXL is heavily used. Additional Details: - Have troubleshooting experience on Collab products is also a must

Role & responsibilities - Monitor day-to-day operations and management for customer (LAN & WAN) Network infrastructure. - Configuring, Troubleshooting & Maintaining DC LAN and DC Interconnect WAN Networks. - Managing and monitoring Wireless Network infrastructure - Network protocol configuration, maintenance, and troubleshooting - Provide inputs for Capacity Planning/ Migration/ Optimization / Future upgrade strategy based on the performance trend - On-Demand Cisco IOS, JUN-OS & NS-OS Updating and hotfixes - Responsible for implementing best practice/hardening - Managing and monitoring of log files of network devices - Preparation of Daily/Weekly/Monthly reports - Regular audit of network devices and take corrective action accordingly - Performance Management & Optimization - Root Cause Analysis - Coordination with multiple vendors - Handling escalated incidents or high critical tickets. - Plan and schedule for change management. - Develop and maintain architecture diagrams and documents - Excellent Communication skills. Preferred candidate profile Technical Skills - Cisco Switching and Routing - Routing: BGP, OSPF, EIGRP - Cisco Nexus (3k, 5k, 7k, 9k) - Wireless: - Cisco (WLC & WAP) - Cisco Prime - NAT - PAT Secondary Skill (Nice to have) - Switching & Routing Juniper & HP - Wireless: - Aruba & Juniper - Riverbed WAN Optimizer - Cisco IPSec VPN Perks and benefits 5 days working- 2 rotational days off Night shift 1 way transport facility Location: Pune Interested candidate can share CV on 9321527119

*graduation is must *min 1 years exp into technical international voice *sal technical voice-5.5lpa *customer support-3.5LPA 6 months exp *Night shift *5 days/2 days off *2 way cab *immediate joine only(may 16th} *Ambattur call-9940812026/8925733223

Important Notes; Night Shift/ US working hours 100% Voice Minimum 24 months of experience in call center services /Service assurance or ticketing process Looking for immediate joiners Role & responsibilities Managing day-to-day operations ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value for advertisers. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals. • Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents. with to-the-point communication • Able to adapt quickly to changes in workflows/processes/procedures/product features • Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization • Clearly outline current performance drivers of their market • Maintain a professional and personable demeanor at all times Preferred candidate profile PC basic knowledge, typing on PC using keyboard shortcuts •Communication skills •Coping with stressful situations •Selling skills •Microsoft office (Outlook, Word, Excel) •Focus on customer experience. •Sound knowledge of VLAN, VTP, STP, RSTP, 802.1Q, port security •Sound knowledge of Routing Protocols: OSPF, BGP, MP-BGP, RIP, EIGRP. •Knowledge of IPsec, GRE tunnels MPLS Technology and L3 VPNs •Sound knowledge of various traffic filtering techniques such as distribution-list, prefix- list & route-Map. • Required hands on experience on Implementation and troubleshooting Routing and Switching technology like-Spanning Tree protocol, 802.1q, Ether channel, EIGRP, OSPF, BGP, IPsec and GRE tunnel ,MPLS and L3 VPN •Knowledge of SDN and SD-WAN technology Cisco Viptela, Silver Peak is preferred. Interested candidates can share their CV in tanika.sharma@wipro.com