Job
Description
Data Center Operations designs, installs maintains the world s largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation Technician at Amazon Data Services India Private Limited ( ADSIPL ) with a passion for technology to help us expand AWS Cloud offerings to the next level. To keep up with this demand on both disk and network capacity, we continue to expand our Data Centers in India. Also, our content delivery AWS service, CloudFront, has expanded its Data Centers presence by over 50% worldwide in the last 12 months and are expecting to increase by a similar number over the next 12 months. This requires talented people to build manage. We hope it is you! Come and work for the world s most Customer Centric Company. The location for this job to be discussed, as there may be opportunities in several India locations. The Opportunity: Data Centre Operation Technician This role is a unique opportunity to work in some of the most advance data centers in the world. ADSIPL s data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India. A Data Centre Operations Tech at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others). There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are: Problem Solving: Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include: Escalation point and technical troubleshooter for all Systems and Network hardware problems Deep diving into Linux server issues XEN service virtualization troubleshooting Technical: Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical Remediation of physical layer outages, both Systems Network Remediation or recovery of physical power issues on racks Participate in Data Center power cooling events Operations: Meet 24x7 On-Call requirements and response during shift rotations. Install configure racks of hosts in line with internal SLAs Triage resolve trouble tickets for all devices in your region Data Center point of contact for all High Severity issues Physical replacement of server and network device parts Ensure correct rotation of parts spares Help define metrics to increase our customer uptime Enforcing Security Best Practices at ADSIPL Interact with third party vendors contractors Contribute ideas to improve operational efficiency Project Management: Participate in and deliver on a number of high impact small to mid-scale projects Participate in internal team meetings at ADSIPL for metric analysis and project status updates Help build the world s largest Cloud infrastructure in India Mentoring: Share knowledge and help educate less technical staff on the best practices related to all break fix issues Hiring: Contribute towards building a great team by getting involved in the ADSIPL s hiring process/candidate interviews About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship Career Growth Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve 1+ years of computer networking experience 1+ years of Linux operating systems experience Bachelors degree in Information Technology, Computer Science, or a related field Can lift and rack equipment up to 40 pounds Can work in cramped spaces or in elevated locations while adhering to health safety guidelines Experience dealing effectively with customers during problem resolution and operating efficiently under pressure Experience managing work and priorities through a ticketing system Experience with cabling infrastructure best practices and methodologies Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
