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Renault Nissan Technology & Business Centre India
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Infra-Server & Storage Support Lead

Infra-Server & Storage Support Lead

Renault Nissan Technology & Business Centre India

6 - 8 years

8 - 13 Lacs

chennai

Posted:2 days ago| Platform:

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Skills Required

vmware change management linux configuration management network security problem management emc windows troubleshooting mcse

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

1. Incident Problem Management

Serve as primary escalation point for L2 server and storage incidents.
Lead incident triage, troubleshooting, and resolution for critical and complex issues.
Conduct detailed root cause analysis (RCA) for recurring incidents and implement preventive measures.

2. Server Infrastructure Administration

Manage Windows Server and Linux Server environments, including patching, updates, and performance tuning.
Oversee VMware vSphere/ESXi administration VM provisioning, migration (vMotion), clustering, and resource allocation.
Ensure server security hardening and compliance with organizational policies.

3. Storage Administration

Administer enterprise storage platforms ( NetApp, Dell EMC, or equivalent ).
Perform provisioning, performance monitoring, snapshot management, and storage tiering.
Plan and execute storage expansions, migrations, and optimizations.

4. Backup Disaster Recovery

Manage enterprise backup solutions ( Veeam, Commvault, or equivalent ), including job configuration, monitoring, and restore processes.
Develop and test disaster recovery (DR) plans to ensure business continuity.

5. Change Configuration Management

Review and approve server and storage changes as per ITIL change management processes.
Maintain accurate configuration documentation and system inventories.

6. Monitoring Reporting

Utilize monitoring tools to track server and storage performance, capacity, and availability.
Generate monthly reports on SLA compliance, incidents, and performance trends.

7. Vendor Stakeholder Coordination

Liaise with hardware/software vendors for troubleshooting, firmware updates, and warranty/RMA processes.
Work closely with other IT teams (network, security, applications) for cross-domain issue resolution.

8. Leadership Mentoring

Provide technical guidance and mentoring to L2 engineers.
Assist in skills development and cross-training within the infrastructure team.

Qualifications Skills

Bachelor s degree in IT, Computer Science, or related discipline.
6-8 years of experience in server and storage administration, with at least 2 years in a lead or senior role.
Hands-on expertise in Windows/Linux server management , VMware , and enterprise storage systems .
Experience with backup technologies (Veeam, Commvault, or similar).
Strong problem-solving skills and ability to work under pressure in critical situations.
Familiarity with ITIL v4 processes (Incident, Problem, Change Management).
Preferred Certifications: MCSE/MCSA, VMware VCP, NetApp NCDA/NCIE, ITIL Foundation .

Work Environment

Primarily office-based with occasional data center visits.
Participation in on-call rotation for critical issues.
May require after-hours work during planned maintenance or urgent incidents.

Job Family

Information Technologies Systems

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