Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: As a member of the IAM Engineering team at Vonage, you will be responsible for the design, implementation, and management of enterprise IAM solutions. This role is critical to ensuring access to systems, applications, and data while maintaining regulatory compliance. This position involves working closely with cross functional teams to develop and enforce a proactive approach to system provisioning, maintenance, security, and compliance, ensuring alignment with company objectives and regulatory standards. A key aspect of this role is developing policies and procedures that ensure system integrity, security, and availability, with a strong focus on Identity Governance, Privileged Access Management (PAM), Identity Verification and Access Controls. Key Responsibilities: Cross-Functional Collaboration : Ability to communicate, problem-solve, and multitask effectively in a team environment across multiple departments. IAM Architecture & Implementation : Design, deploy, and integrate IAM solutions for both on-premises and cloud systems. Authentication & Authorization Frameworks : Implement and manage SSO, MFA, OAuth, OIDC, SAML, SCIM, and adaptive access controls. Access Control Models : Develop and enforce RBAC, PBAC, ABAC, geo-location-based controls, and access certification workflows. Integration & Automation : Integrate IAM with enterprise systems and use APIs, SCIM, and automation frameworks for synchronization and event-triggering. Security & Compliance : Define access policies, configure privilege access management, enforce least privilege, and ensure regulatory compliance (e.g., SOC2, CFIUS). Monitoring & Incident Response : Implement audit logging and monitoring to detect IAM-related threats; support a 24/7 on-call rotation. What youll bring: Bachelor s degree in Computer Science, IT, or related field; 4-6 years in IAM engineering or security administration. Strong knowledge of IAM domains including IGA, PAM , identity lifecycle, and access control models. Proficient in SSO, SAML, OAuth/OIDC, MFA, Adaptive Authentication, and fine-grained authorization. Experience designing and deploying IAM/IGA solutions in enterprise environments, including tools like Okta , Saviynt, BeyondTrust, PlainID, and EntraID. Skilled in scripting, APIs, and JSON for customization and automation of IAM processes. Familiar with using SIEM tools to track IAM events and enforce security controls. Strong communicator of security concepts; relevant certifications (e.g., Okta, Microsoft, Saviynt) are a plus. How youll benefit: At Vonage, we offer exciting work, career growth opportunities, and a collaborative hybrid work environment. In addition to competitive pay and benefits, we provide unlimited discretionary time off and tuition reimbursement. Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. #LI-RE1 There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Job Summary As a member of the Vonage Infrastructure Engineering team, you will be helping maintenance and support Vonage On Premise Infrastructure, Windows & Linux Operating Systems Builds & Patching, HPE Hardware, VMware, Storage and System Core Services (DNS, DHCP, NTP, Radius, LDAP and Email) alongside AWS EC2, Route53, ECS, IAM, S3, SES, Load Balancers, VPC, WAF and other cloud native services. An ideal candidate for this role is an individual that has a diverse and deep technical background in these technical disciplines. A Systems Engineer is responsible for supporting all aspects of the Vonage Infrastructure & Systems, Virtualized Infrastructure, Amazon Cloud Services and Infrastructure. Essential Job Functions Perform typical systems administration tasks of all Windows and Linux based physical and virtualized systems like deployment, installation, configuration, support, maintenance and administration of hardware and operating systems Evaluate hardware and operating system requirements for compliance, conformity, applicability, performance, and cost effectiveness Ensure environment is maintained, conforming to security standards, analysis of any reported vulnerabilities and applying necessary fixes and patching as necessary Administration and support for VMware and AWS cloud based Infrastructure User Access Control for Windows and Linux Systems, based on Centralized Account Management Systems like Active Directory and OpenLDAP Assist in Documentation of Processes and Procedures and ensure Team, Department and Company procedures and policies are followed and adhered Assist in the development, implementation and documentation of project-oriented tasks Configuration management of Core Operating System configuration items with Puppet and Ansible Build custom Infrastructure support tools to automate production systems provisioning, configuration and maintenance Provide 24/7 Administration and Support for Production Systems with Night & Weekend On-Call Support Specific Requirements (Technical Knowledge, Software, Etc.) Ability to listen, communicate, evaluate, problem solve, multi-task and prioritize in a high-pressure, mission-critical, and rewarding team environment Experience in deploying, installing, configuring, maintaining, administering, and troubleshooting hardware, operating systems & applications. Experience working on HPE Servers, Blade Chassis Hardware Experience in VMware Infrastructure Provisioning, Configuration and Administration Experience with Amazon Cloud Infrastructure and Services Management and Administration (EC2, Route53, ECS, IAM, S3, SES, Load Balancers, VPC, WAF and other services) Experience in configuration and maintenance of Systems with local and shared Storage Experience in Volume Management, Multi Path, ISCSI configuration Experience in programming languages Python, Ruby, Go, Perl or Bash Experience with Git or other source control systems Experience with Configuration Management tools such as Chef, Puppet or Ansible Experience in Core Infrastructure services like DNS, DHCP, NTP, Radius, LDAP and Email Understanding of Container Environments (Docker, Kubernetes) Understanding of Network Infrastructure and fundamentals on Switches, Router and VLAN configurations Tenure Minimum 4+ Years of experience in a Systems Administrator/Engineer Position Education: Bachelors in Computer Science or related field. (Equivalent experience or expertise considered) # LI -CK1 There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications API: As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. Why this role matters: As a Product Growth Analyst at Vonage, you will help grow products used by thousands of developers and businesses all over the world across our platform. Focusing on our Platform & Developer Experience, youll be the driving force behind our data-informed decision making. In this role, youll transform complex usage patterns and behavioral data into actionable insights that directly impact how developers interact with our platform. Your analysis will reveal which features drive adoption, where users encounter friction, and how we can optimize the developer journey. By connecting user behavior to business outcomes, youll help us prioritize investments that maximize platform growth and developer satisfaction. In a highly competitive CPaaS market, your work will be crucial in identifying our competitive advantages and opportunities, ensuring we build a platform that developers choose over alternatives. Your key responsibilities: Design and maintain dashboards and reports used to monitor key business metrics. Analyze customer usage patterns, retention, and churn to identify trends and opportunities. Support product teams with A/B test analysis and feature adoption metrics. Create and maintain SQL queries for regular reporting and ad-hoc analysis. Develop customer segmentation models and lifecycle analysis. Collaborate with stakeholders to define KPIs and success metrics. Present findings and recommendations to the leadership team. What you ll bring Required: Bachelors degree in a relevant field or equivalent practical experience. 3+ years in an analytical or product-focused role, with strong skills in Excel, SQL, and Python or R. Proficient with data visualization tools (e.g., Adobe Analytics, Tableau, Looker, PowerBI, MixPanel, Heap). Experience with BI and data platforms such as Snowflake and DataBricks Skilled in exploratory analysis and designing multivariate experiments to inform product decisions. Proven ability to collaborate with cross-functional teams including engineers, designers, PMs, and data scientists. Strong quantitative analysis skills with a focus on extracting actionable insights from complex datasets. Experience we consider a plus: Experience in working with telecommunications or API products. Experience working in agile environments and managing product roadmaps. Excellent communication skills to articulate complex security concepts to diverse audiences. How youll benefit: Group health insurance - Covers Employee, Spouse, Children & Parents Group Accident & Disability Insurance Flexible benefits plan for tax exemptions Ericsson Care Line Attractive leave policy Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process #LI-DHC1 There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: As a member of the IAM Engineering team at Vonage, you will be responsible for the design, implementation, and management of enterprise IAM solutions. This role is critical to ensuring access to systems, applications, and data while maintaining regulatory compliance. This position involves working closely with cross functional teams to develop and enforce a proactive approach to system provisioning, maintenance, security, and compliance, ensuring alignment with company objectives and regulatory standards. A key aspect of this role is developing policies and procedures that ensure system integrity, security, and availability, with a strong focus on Identity Governance, Privileged Access Management (PAM), Identity Verification and Access Controls. Key Responsibilities: Cross-Functional Collaboration : Ability to communicate, problem-solve, and multitask effectively in a team environment across multiple departments. IAM Architecture & Implementation : Design, deploy, and integrate IAM solutions for both on-premises and cloud systems. Authentication & Authorization Frameworks : Implement and manage SSO, MFA, OAuth, OIDC, SAML, SCIM, and adaptive access controls. Access Control Models : Develop and enforce RBAC, PBAC, ABAC, geo-location-based controls, and access certification workflows. Integration & Automation : Integrate IAM with enterprise systems and use APIs, SCIM, and automation frameworks for synchronization and event-triggering. Security & Compliance : Define access policies, configure privilege access management, enforce least privilege, and ensure regulatory compliance (e.g., SOC2, CFIUS). Monitoring & Incident Response : Implement audit logging and monitoring to detect IAM-related threats; support a 24/7 on-call rotation. What youll bring: Bachelor s degree in Computer Science, IT, or related field; 4-6 years in IAM engineering or security administration. Strong knowledge of IAM domains including IGA, PAM , identity lifecycle, and access control models. Proficient in SSO, SAML, OAuth/OIDC, MFA, Adaptive Authentication, and fine-grained authorization. Experience designing and deploying IAM/IGA solutions in enterprise environments, including tools like Okta , Saviynt, BeyondTrust, PlainID, and EntraID. Skilled in scripting, APIs, and JSON for customization and automation of IAM processes. Familiar with using SIEM tools to track IAM events and enforce security controls. Strong communicator of security concepts; relevant certifications (e.g., Okta, Microsoft, Saviynt) are a plus. How youll benefit: At Vonage, we offer exciting work, career growth opportunities, and a collaborative hybrid work environment. In addition to competitive pay and benefits, we provide unlimited discretionary time off and tuition reimbursement. Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. #LI-RE1 There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: We re on the lookout for a dynamic Talent Acquisition Partner to be a key force behind our ambitious growth journey in India. In this role, you ll take the lead in shaping the future of our API/CPaaS business by hiring exceptional talent across Engineering, Product, Operations, and Go-to-Market teams. Your impact will go far beyond filling roles you ll be a true talent advisor, partnering closely with stakeholders to attract the right people who will help drive our mission forward. At Vonage, we believe hiring is a craft. You ll play a central role in delivering an outstanding experience for both hiring managers and candidates, while continuously enhancing and contributing to our end-to-end recruitment process. If you re passionate about building high-performing teams and being part of a global brand making waves in the communications space, we d love to hear from you. Please note; this role is not open to remote hiring, we are looking for someone who is currently based in Bangalore Your key responsibilities: Act as a trusted talent partner to hiring managers - understanding their team goals and translating them into smart hiring strategies. Craft and execute effective sourcing plans by analysing role requirements and identifying the ideal candidate profiles. Proactively attract and engage top talent through multiple channels including direct sourcing, referrals, and talent pipelining. Champion an exceptional candidate experience - guiding, supporting, and setting clear expectations throughout the journey. Foster strong, collaborative relationships with stakeholders across HR and the wider business, becoming a go-to advisor for all things talent. Own and manage the offer process end-to-end - from presenting offers and handling negotiations to generating final documentation. Leverage recruitment data to keep stakeholders informed and support data-led decision making. What youll bring Required: 4+ Years of proven experience in hiring top-tier talent across a range of functions, with a strong focus on Product and Engineering roles Deep understanding of the Indian talent landscape, with the ability to navigate and adapt to its dynamic nature. Solid track record of managing the full recruitment lifecycle - from crafting smart sourcing strategies and engaging passive talent, to driving seamless offer processes. Confident in handling pipeline management and maintaining high standards of data integrity, while regularly providing stakeholders with meaningful, data-driven updates. Strong stakeholder management skills - you know how to build trust, communicate clearly, and influence with impact. Strong experience in using LinkedIn Recruiter to identify and engage top candidates. Experience we consider a plus: Experience hiring across the broader APAC region, especially in Singapore and Japan A genuine passion for writing clear, compelling, and inclusive job descriptions that attract the right people Exposure to Go-to-Market (GTM) recruitment Familiarity with Greenhouse or similar applicant tracking systems How you ll benefit: Attractive Discretionary Time Off Private Medical Insurance with optional dependent coverage Educational Assistance Reimbursement Program Opportunities for reimbursement for conferences, trainings, and other personal development events Maternity and Paternity Leave Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process #LI-DHC1 There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Engineering Mission: Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth. What you will do: Youll work on end-to-end projects in a full-stack role, aligned with your skills and career goals. As a part of your job, you will be charged with designing, researching, developing, and testing the functional and non-functional areas. We design and implement new projects while constantly making sure we support large scales of data and traffic, backward and upward compatibility, and more. Requirements Total 04+ years of IT experience and 3+ years of experience in full-stack development working with JavaScript, Typescript, Java Experience with modern web frameworks, primarily Vue.js. Experience with AngularJS or React.js is also acceptable. Experience with cloud technologies AWS will have added advantage Extensive experience with backend technologies like node.js Demonstrated proficiency in designing, developing, and deploying microservices-based applications. Ability to architect and implement scalable, loosely coupled, and maintainable microservices. Having experience in implementing CI/CD pipelines for automated testing, building, and deploying applications. Ability to lead end-to-end projects, working with other team members across the world Deep understanding of system architecture , and distributed systems Enjoy working in a fast-paced environment Able to work collaboratively within different teams and with differing levels of seniority What you will bring: Work closely with cross-functional teams such as Development, Operations, and Product Management to ensure seamless integration of new features and services with a focus on reliability, scalability, and performance Experience with back-end technologies Good knowledge and understanding of client-side architecture Capable of managing time well and working efficiently and independently Ability to collaborate with multi-functional teams Excellent communication skills Nice to Have Bachelors or Masters degree in CS or related field/experience #LI-CK1 There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Engineering Mission We embody the notion of whats next now! We envision, develop and manage technology to connect the world. Our team brings excellence, passion, creativity and curiosity to the job. We look at the business environment and technologies in new and challenging ways, striving to develop and deliver integrated whole-system solutions to meet our customers ever-changing needs. What youll do Lead, mentor, and grow a team of frontend and full-stack engineers. Provide technical leadership in frontend frameworks such as Vue.js , React , or Angular . Collaborate with Product Managers and Designers to define and deliver high-impact features. Oversee code quality, performance, scalability, and maintainability of applications. Set best practices for frontend and backend development, CI/CD, and code reviews. Drive architectural decisions across frontend and backend services ( Node.js ). Plan and manage project execution, timelines, and team deliverables. Contribute to hiring efforts and technical onboarding processes. What youll bring 8+ years of experience in software development; at least 2+ years in an engineering leadership/manager role. Strong hands-on experience with at least one major frontend framework: Vue.js , React , or Angular . Proficiency in Node.js for building backend APIs and services. Deep understanding of cloud-native application architecture , with practical experience deploying and scaling systems on AWS (EC2, Lambda, S3, RDS, etc.) . Strong grasp of system design , microservices , and modern DevOps practices including CI/CD and infrastructure as code. Excellent communication skills with the ability to collaborate across teams and translate technical ideas into clear business value. A passion for clean code, performance optimization, and building high-quality software in a fast-paced environment. Develop and implement strategies to improve system reliability, scalability, and performance while aligning with the companys overall goals and objectives Deep understanding of system architecture , and distributed systems Enjoy working in a fast-paced environment Able to work collaboratively within different teams and with differing levels of seniority Self-starting and able to self-manage Whats in it for you Leadership Impact : Drive the technical vision and shape engineering culture in a fast-moving, product-driven environment. Cutting-Edge Tech : Work with a modern stack Java, Node.js, frontend frameworks, and AWS to build scalable, cloud-native solutions. Career Growth : Opportunities to grow into senior leadership roles, influence strategic decisions, and mentor high-performing teams. Collaborative Culture : Join a passionate, open, and inclusive team that values innovation, ownership, and continuous learning. Competitive Package : Enjoy a market-leading compensation structure, flexible work options, and access to top-notch tools and resources. #LI-CK1 There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovateThen join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Fixed shift timing (Americas Shift): 9:30 PM - 5:30 AM IST Why this role matters: As a Technical Support Engineer for Jumper AI, you will provide first-class technical support to our rapidly growing strategic customer base, who rely on our conversation commerce engagement platform. You will work closely with sales, product, engineering, and the rest of the Vonage organisation. Your key responsibilities: Providing customers with lightning-fast response and resolution times and excellent communication to delight them with the Vonage service. Analysing Conversational Flows and using an analytical approach to troubleshoot and solve technical issues within our Jumper APIs Getting stuff done for the customer, doing whatever it takes to ensure their success. Capturing knowledge for customers who prefer solving their issues without contacting support. Following processes unless customers are better served by bending our rules or improving our processes. You are curious to learn how things work and what you can do to improve them. Work closely with other teams, such as developers and product managers, to identify and resolve technical issues and provide feedback on product issues and bugs. What youll bring: Successful candidates should have experience in technical support within cloud communication, conversational commerce, or AI/ML technology sectors. 2-4 years experience in technical support, ideally within the Google Cloud Platform, Communications Platform (CPAAS), B2B SAAS platform, Conversational Commerce or AI/Machine Learning Technologies Experience in SQL and non-SQL databases to understand how the platform stores and retrieves data. Familiarity and understanding of REST APIs and webhooks Scripting languages: Python and JavaScripting with React and Vue.js would be a plus Experience with CRM software like Zendesk, JIRA, or Confluence would be a plus. Excellent communication skills, written and verbal There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice here . Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovateThen join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Company Overview: At Vonage, we are revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform that empowers exceptional customer and employee experiences. Our cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions deliver seamless integration, advanced omnichannel communications capabilities, and next-generation technology to meet the evolving demands of businesses worldwide. We are committed to driving transformation by providing innovative, customer-centric solutions that enable organizations to engage, interact, and deliver personalized service at scale. Role Overview : We re looking for a detail-oriented Product Manager to drive daily execution for our administrative experience across the UCaaS platform. This includes improving ease of use in key workflows like user and account management, system configuration, and reporting dashboards. You will work closely with our care, customer success, product marketing and engineering teams to manage backlogs, run Agile ceremonies, and continuously deliver product improvements that enhance the experience for small business owners, IT admins, and system managers. Key Responsibilities : Manage the day-to-day product operations for the UCaaS admin experience. Drive Agile ceremonies, including daily standups, sprint planning, backlog grooming, and retrospectives. Write clear and actionable user stories and acceptance criteria Collaborate closely with UX and Engineering to iterate on improvements to workflows. Prioritize usability enhancements in core areas such as: User and account provisioning Role-based access controls Usage and performance reporting License and billing management Ensure continuous delivery of features by facilitating clear communication and decision-making across teams. Partner with Data teams to define KPIs and measure feature effectiveness post-launch. Qualifications : Experience : 3-5+ years of experience as a product manager or product owner in a SaaS or UCaaS environment. Deep familiarity with Agile frameworks and hands-on experience managing teams Comfortable working with UX/designers to improve complex admin workflows for simplicity and usability. Strong data literacy able to understand and analyze metrics, use reporting tools, and apply findings to product decisions. Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders. Experience improving admin-facing tools or enterprise dashboards is highly valued. Bonus Points: Familiarity with tools like Jira, Confluence, Figma, Amplitude, or Tableau. Education : Excellent verbal and written English Bachelor s degree in Business, Computer Science, Engineering, or a related field. An MBA or relevant advanced degree is a plus. #LI-MB2 There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice here . Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovateThen join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

The Deal Desk Analyst plays a crucial role in structuring competitive deals and optimizing pricing strategies to drive revenue growth and market share. Your key responsibilities: Work with Sales Teams in building price quotes for customers, including our largest and most strategic accounts Collaborate with Operations, Finance, Legal, Product and Pricing teams to optimize the onboarding process of customers Help drive adoption of CPQ, the sales self-service quoting tool in SFDC Provide analysis around trends in customer requests and pricing. Take action on trends revealed, driving changes in pricing and costs Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the Deal Desk team Train and advise Sales and any other stakeholders on pricing, quoting, on-boarding process and best practices Define and manage projects to deliver further operational efficiencies What youll bring Required: Bachelors degree in Business, Economics, Finance or Accounting 5+ years in a fast-paced, deadline-driven role Strong analytical and problem-solving skills Excellent communication and stakeholder management Advanced Excel skills and data manipulation Fluent in English Structured and delivery-focused approach Experience we consider a plus: Familiarity with CPQ tools Background in SaaS or tech industries How youll benefit: Discretionary Time Off Annual bonus opportunity Educational Assistance Reimbursement Program

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: Software Engineers build the infrastructure and business logic for the next generation of unified communication platforms. We work cross-functionally to understand business requirements, evaluate alternative approaches and ensure software and systems are accessible and easy to use. We live on the leading edge of system and component design, developing solutions that serve millions of users and businesses all over the world. You can join our team as a Senior Software Engineer and grow your career with the best engineers around. Your key responsibilities: Creating a secure, scalable service that our customers want to shout about Continuously improving, automating and monitoring our cloud platform Given the opportunity to work on advancing algorithms, including statistical analysis and routing Working on a combination of C#/ASP.NET/.Net Core, MySQL/Couchbase/Redis, JavaScript with React.js and Redux What youll bring: A solid development background (5 years +), with the aptitude to use a breadth of technologies and languages to create scalable and secure solutions Strong skills in C#, .NET and JavaScript (essential), additional programming language (preferable) Experience, and confidence, working on a cloud-based platform A passion for technology and a willingness to share ideas How you ll benefit: Allianz Private Medical Insurance MultiSport Card Defined bonus scheme Unlimited paid annual leave Flexible working hours Car park on site Lunch&Learn 3 days for charity #LI-KS1 There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice here . Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovateThen join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Job Summary We are seeking a QA Automation engineer to support Vonage s Residential platform. As part of this role, the candidate will learn, automate our front end and backend Business Support Systems (BSS) including billing , product catalog, ordering shipping and more. The components also support the APIs for all frontend applications including support tools, customer self service, subscribe and online account. Specific Requirements (Technical Knowledge, Responsibilities, Software, Etc.) A minimum of 5+ years of experience in the role of a QA Automation Engineer is required. Excellent communication skills (written and oral) Linux based systems (RedHat, Docker, etc.) Develop automated tests and test frameworks to enhance software quality. Conduct functional and non-functional testing, including performance, security, resiliency, and chaos testing. Identify and implement quality processes to enhance engineering efficiency. Automate various aspects of the software development lifecycle. Strong automation testing expertise for REST and SOAP APIs, with coding proficiency in Python or Java. Hands-on experience with performance testing frameworks (e.g., Selenium, Cucumber) and CI/CD tools like Jenkins or GitHub Actions. Experience with Apache & WebLogic platforms Understanding of various database architectures (SQL / Oracle, Mongo, etc.) Working knowledge of GIT, SVN, JIRA, AWS, Puppet, SOAPUI Experience partnering and collaborating with both on and off-shore teams Experience working in an agile environment Additional Skills (would like to have but not required) Knowledge of billing platforms Familiarity with cloud platforms, particularly AWS, and infrastructure-as-code tools like Terraform and CloudFormation. Experience with observability and monitoring tools like Grafana and Kibana. Understanding of JMS or other message processing platforms. # LI -CK1 There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Job Summary We are seeking a DevOps Engineer to support Vonage s Residential platform. As part of this role, the candidate will learn, maintain and upgrade all aspects of the Business Support Systems (BSS) including billing , product catalog, ordering shipping and more. The components also support the APIs for all frontend applications including support tools, customer self service, subscribe and online account. Specific Requirements (Technical Knowledge, Responsibilities, Software, Etc.) A minimum of 5+ years of experience in the role of a DevOps Engineer is required. Excellent communication skills (written and oral) Linux based systems (RedHat, Docker, etc.) Experience with Apache & WebLogic platforms Understanding of various database architectures (SQL / Oracle, Mongo, etc.) Knowledge on SOAP and REST services Working knowledge of GIT, SVN, JIRA, AWS, Puppet, SOAPUI Experience maintaining and supporting a large scale production environment Experience partnering and collaborating with both on and off-shore teams Experience working in an agile environment Participate in an on call rotation, responding to events as needed. Create and maintain application build and deployment scripts. Advance pipeline services to aid the developer experience, while providing the necessary controls for auditing and reporting. Automate and continuously improve our service by developing our Infra as Code. Work with the tooling teams to ensure consistency in line with regulatory needs. Additional Skills (would like to have but not required) Knowledge of billing platforms Knowledge of scripting languages (e.g. Perl, Python). Experienced with Docker, Kubernetes, AWS. Understanding of JMS or other message processing platforms. # LI -CK1 1 There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters The Vonage Platform Engineering Team is responsible for providing an industry leading PaaS internal development platform. This platform is critical to the success of Vonage s technology teams and the simplification & standardization of our infrastructure. Vonage in partnership with Ericsson is defining new products and services that will power networks around the world. IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW... What will you ll do In this role at Vonage, you ll be responsible for the following: Lead a team in the development and management of the Vonage Internal Developer Platform Embrace Vonage culture and lead by example Participate in architecture discussions within the Vonage Architecture forum to ensure we re providing the best solutions to the technical challenges within Vonage Maintain the platform both in the development and production environments. This includes participating in and maintaining the oncall rotation for your team Manage and expand the team through hiring and coaching Ensure alignment with teams hosted within the PaaS platform are using Vonage resources in the most cost effective methods Manage performance of the highly skilled team with Staff+ level engineers The security of the PaaS platform in conjunction with the Security teams. All compliance requirements for the PaaS platform. Continuous improvement of the PaaS platform. What will you bring 3 years of experience leading platform engineering, DevOps or SRE teams Proven experience leading Staff+ level engineers Experience managing remote-first autonomous teams Expertise maintaining a Kubernetes based platform with CNCF tooling Significant experience working within the AWS environment An understanding of DevSecOps processes Leadership, ability to develop and grow your team A robust results-driven mindset and dynamic approach. A customer-driven focus and flexibility to succeed in a fast-paced environment. Creativity and ideas - continuously pushing to improve Vonage s technical environment Passion for delivering excellence. Bachelors degree (or higher) in Computer Science and/or related work experience. Nice to have, but not required Experience with Hashicorp Nomad and Consul. AWS and Kubernetes certifications Experience within the Google GCP Environment. Whats in it for you Attractive Discretionary Time Off Private Medical Insurance with optional dependent coverage Educational Assistance Reimbursement Program Opportunities for reimbursement for conferences, trainings, and other personal development events Maternity and Paternity Leave Ask recruiter for country specific information Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovateThen join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Your key responsibilities: Youll work on end-to-end projects in a full-stack role, aligned with your skills and career goals. As a part of your job, you will be charged with designing, researching, developing, and testing the functional and non-functional areas. We design and implement new projects while constantly making sure we support large scales of data and traffic, backward and upward compatibility, and more. What youll bring: Total 09+ years of IT experience and 06+ years of experience in full-stack development working with JavaScript, Typescript, Java Experience with modern web frameworks, primarily Vue.js. Experience with AngularJS or React.js is also acceptable. Experience with cloud technologies AWS will have added advantage Extensive experience with backend technologies like node.js Demonstrated proficiency in designing, developing, and deploying microservices-based applications. Ability to architect and implement scalable, loosely coupled, and maintainable microservices. Having experience in implementing CI/CD pipelines for automated testing, building, and deploying applications. Ability to lead end-to-end projects, working with other team members across the world Deep understanding of system architecture , and distributed systems Enjoy working in a fast-paced environment Able to work collaboratively within different teams and with differing levels of seniority Work closely with cross-functional teams such as Development, Operations, and Product Management to ensure seamless integration of new features and services with a focus on reliability, scalability, and performance Experience with back-end technologies Good knowledge and understanding of client-side architecture Capable of managing time well and working efficiently and independently Ability to collaborate with multi-functional teams Excellent communication skills Experience we consider a plus: Bachelors or Masters degree in CS or related field/experience #LI-CK1 There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovateThen join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.