Join Vonage and help us innovate cloud communications for businesses worldwide!
Why this role matters:
The Carrier Operations Analyst (Registration) plays a vital role in supporting our business operations by overseeing a range of registration processes. This position is critical to ensuring regulatory compliance and enabling customer access to our suite of registration services. As a key member of the team, you will be responsible for onboarding customer traffic onto our platform, helping to streamline workflows and contributing to the overall effectiveness and efficiency of our operations.
Your key responsibilities:
- Manage Registration Verifications: Oversee the end-to-end process of brand and use case registrations, ensuring compliance with carrier and regulatory requirements.
- Customer Onboarding and Compliance Checks: Process customer submissions for registrations, verifying documentation and use cases against carrier guidelines.
- Carrier and Supplier Coordination: Communicate directly with carrier partners and third-party providers to ensure timely resolution of registration-related issues.
- Customer Communication: Provide status updates, guidance and support to customers throughout the registration process.
- Cross-Functional Collaboration: Work with internal teams such as Support, Sales, Product, and Carrier Ops to align on requirements, troubleshoot blockers and coordinate project-specific registrations.
- Issue Troubleshooting: Investigate and resolve issues related to rejected or delayed registrations, working with both internal teams and external carriers.
- Documentation and Record-Keeping: Maintain accurate documentation of registration requirements, decisions, and process updates, including contributions to internal knowledge bases.
- Automation and Process Improvement: Identify and contribute to opportunities for automating or streamlining workflows to improve efficiency and consistency.
- Compliance Monitoring: Stay up-to-date on changing regulations and industry policies, ensuring our processes and documentation reflect current standards.
- Progress Reporting: Participate in internal meetings to provide updates on registration volumes, processing timelines and outstanding issues.
What you ll bring
- 2 to 3 years of experience in operations or support roles, with a demonstrated ability to manage processes.
- Basic understanding of Telephony (e.g., Sender ID, OA, DLR) or a willingness to learn about telecommunications standards.
- Excellent written communication skills, with the ability to work effectively with internal and external stakeholders across multiple regions (AMEA, APAC, EMEA).
- A positive mindset, with the ability to go beyond simply following instructions and contribute proactively to improving processes.
- Strong proficiency in GSuite (Gmail, GDocs, GSheets, GSlides) or MSOffice equivalents.
- Familiarity with tools such as JIRA and Confluence for managing tasks and documentation.
- The ability to follow documentation meticulously. This includes the capacity to adhere to established guidelines and standards.
- Taking ownership of issues from identification through to resolution. This includes proactive problem-solving, clear communication, and accountability for delivering outcomes in a timely and effective manner.
Benefits:
- In addition to exciting work and career advancement opportunities,
- we offer competitive pay and benefits,
- Attractive discretionary time off,
- Tuition reimbursement (Like certifications),
- You will have the chance to collaborate with a global team,
- working on challenging and impactful projects that shape the future of our telecommunications services
There s no perfect candidate.
You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovateThen join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
