Job Title: Support Specialist Experience: 2-5 years Location: Bangalore/Mangalore, Karnataka About Tetherfi: At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centred approach to help businesses evolve from thinking digital to being digital. The Right Individual: The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Required Functional Skills: Must have prior experience in supporting CTI or IVR or PBX or any Agent Desktop Application. Must have worked at Customer Site handling day-day production issues in a Contact Center environment. Excellent Customer handling Skills, Engineers worked as in-house engineers/site engineers supporting any application-based Contact center products at customer sites like Bank, Telco are preferred. Good Understanding about Contact Center & Telephony concepts with any of the major platforms like AVAYA, GENESYS, CISCO, ASPECT, etc., will be added advantage. Thorough understanding of Contact Center & Unified Communication Support Process. Candidate should have realization on designing and troubleshooting routing workflows and CTI integrations. Experience in application support using Tomcat and with knowledge on IIS, windows services, event viewer. Must have Knowledge of analysing application logs, preparing and executing SQL queries, error logs and event viewer logs. Prior experience in AVAYA Gateways with hands on configuration in creating VDN, Vector announcements, Dial plan, Route pattern, Trunk configuration, signalling configurations, SIP configurations is good to have. Roles & Responsibilities: Candidate will be part of our Support team liaising with Product developers to support Tetherfi Products deployed at customer sites across the globe. Will work along with the Support Lead, take up support tickets assigned, probe the issue and give possible resolution within the Turn Around Time. Candidates will be trained in Tetherfi’s products to give end to end resolutions on usual technical issues raised. Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment. Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Tetherfi Products. Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer. May have to extend regular work timings and work on various time zones while working on Support tasks assigned. Will report to the Support Lead and will be part of INDIA Delivery Center. Will be given opportunity to scale up to the level of Account SPOC for Tetherfi accounts globally. Open to travel onsite based on customer/business needs. Should be able to take ownership of weekly meetings, updated resolutions in tool, prepare FAQ, give KT sessions. Required Professional & Interpersonal Qualities: Any Graduate / BE / BTech /MCA. Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers. Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization. Working according to target market time zone a must. Excellent verbal, written and effective communication skills. Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment. Effective time-management, organizational and prioritization skills. Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership. Prioritize and juggle between multiple tasks based on business needs. Must bring structure to ambiguous / open ended challenging assignments. Job Type: Full-time Pay: ₹400,000.00 - ₹900,000.00 per year Benefits: Health insurance Provident Fund Work Days: Weekend availability Experience: Technical support: 2 years (Required) Application support: 1 year (Required) Software troubleshooting: 2 years (Required) Work Location: In person

Designation: Associate Technical Lead- R&D Experience: 4-8 years Location: Bangalore/Mangalore/Sri Lanka/Indonesia About Tetherfi: At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centred approach to help businesses evolve from thinking digital to being digital. The Right Individual: We are looking for an Associate Technical Lead who would lead and work alongside a growing research and development team to improve existing products and build new products. The ideal candidate would be someone with understanding of data structures, data modelling and software architecture. Role & Responsibilities: You will lead and work within a growing research and development team to improve existing and build new products. Your role will be to develop or enhance innovative products and applications for the company. You will also conduct lot of research and solve a variety of problems that have never been solved before. Ideally, you are a detail-oriented, self-motivated individual and enjoy dealing with challenging problems. Ability to make decisions and take responsibility for projects and tasks Willingness to learn and grow professionally in a team environment. Your role will be to fully research, design, implement, test and demonstrate the results. Your role will be preparation for demos and proof of concepts with latest technologies. You will be required to have grooming, mentoring and managerial skills for this role. Expected Functional Skills: 4-8 years of work experience in the field of software engineering and research. Understanding of data structures, data modelling and software architecture Deep knowledge of math, probability, statistics, and algorithms Ability to write robust code in python. Fluent in one of following programming languages: Python , C#, Javascript. Experience on AI/ML technologies and familiarity with contemporary Cloud Architectures, Virtualisation and Containerisation methods, tools, and techniques Basic understanding on networking protocols and concepts. Good understanding on design patterns. Willing to learn new technologies and programming languages quickly. Experience working on large scale software projects. Working knowledge of building deep learning NLP, Computer Vision Models for classification and object detection. Proficient in AWS/GCP cloud platforms, exposure in fetching data from various sources Job Type: Full-time Pay: ₹2,000,000.00 - ₹2,500,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Experience: AI/ML: 4 years (Required) Python: 4 years (Preferred) Cloud architecture: 4 years (Preferred) Work Location: In person

Designation: Associate Technical Lead (AI/ML) Experience: 4-8 years Location: India/Sri Lanka/Indonesia About Tetherfi: At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centred approach to help businesses evolve from thinking digital to being digital. The Right Individual: We are looking for an Associate Technical Lead who would lead and work alongside a growing research and development team to improve existing products and build new products. The ideal candidate would be someone with understanding of data structures, data modelling and software architecture. Role & Responsibilities: You will lead and work within a growing research and development team to improve existing and build new products. Your role will be to develop or enhance innovative products and applications for the company You will also conduct lot of research and solve a variety of problems that have never been solved before. Ideally, you are a detail-oriented, self-motivated individual and enjoy dealing with challenging problems. Ability to make decisions and take responsibility for projects and tasks Willingness to learn and grow professionally in a team environment. Your role will be to fully research, design, implement, test and demonstrate the results. Your role will be preparation for demos and proof of concepts with latest technologies. You will be required to have grooming, mentoring and managerial skills for this role. Expected Functional Skills: 4-8 years of work experience in the field of software engineering and research. Understanding of data structures, data modelling and software architecture Deep knowledge of math, probability, statistics, and algorithms Ability to write robust code in python. Fluent in one of following programming languages: Python, C#, Javascript. Experience on AI/ML technologies and familiarity with contemporary Cloud Architectures, Virtualisation and Containerisation methods, tools, and techniques Basic understanding on networking protocols and concepts. Good understanding on design patterns. Willing to learn new technologies and programming languages quickly. Experience working on large scale software projects Working knowledge of building deep learning NLP, Computer Vision Models for classification and object detection. Proficient in AWS/GCP cloud platforms, exposure in fetching data from various sources

Job Title: Implementation Engineer/Solution Consultant Location Mangalore/Bangalore/Sri Lanka Experience: 3 to 5 years Employment Type: Full-TIme About Tetherfi: At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centred approach to help businesses evolve from thinking digital to being digital. The Right Individual: Working closely with customers on assigned projects as a Software Implementation Lead and ensure end-end project delivery . Our ideal candidate will be quick to grasp new projects and solutions and pull together required resources. The Implementation Specialist will be expected to manage multiple projects at the same time without losing focus and quality. Expected to show great orientation to details, precision, and strong follow up to be a successful Implementation Specialist. The Implementation Specialist will be involved in every phase of our projects including initiation, design, implementation, acceptance testing, going live and project closure. Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements. Assuring the realisation of business benefits. Technical Skills and Experience Requirement Minimum of 2 years prior Development/Support experience in Telecommunication projects Required Development and/or implementation experience with projects using Core java, Servlets, JSP, MQ, Webservices Development and/or implementation experience with .NET, C#, VB.NET, Webservices, Code deployment experience with Web Application Servers viz.,Tomcat, Weblogic, Websphere Development experience with IVR development tools (Avaya Orchestration Designer) Preferred Working experience with Avaya Experience Portal, MPP, AES, TSAPI Preferred Deployment of applications on Microsoft IIS Strong working and troubleshooting experience with DB systems like Oracle, MSSQL Support experience with windows servers Support experience in telecom projects given higher priority Strong understanding on programming languages viz, Java, C, C++ will be added advantage Working experience on UNIX, LINUX systems will be added advantage Specific Responsibilities (not limited to) Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication Document functional specification document and participate in requirement walk through sessions Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents Completing various setup, configuration, and activation tasks Expediting resolution to clients Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the Soft Skills Requirement Ability to identify, troubleshoot, educate and resolve issues Ability to adapt to changes and manage multiple projects Ability to communicate clearly (both written and spoken ) with experienced IT peers or inexperienced customers Experience with common applications (Word, Excel, PowerPoint) Ability to establish credibility with clients based on industry, product, and technology knowledge Comfortable communicating and submitting reports to all levels of management Strong planning, organization, and reporting skills Proven emotional intelligence, reasoning and facilitation abilities Good time management skill

Designation: Solution Consultant / Pre-Sales Experience : 2 to 5+ Years Location : Mangalore/Bangalore/Sri Lanka/Indonesia About Tetherfi: At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centred approach to help businesses evolve from thinking digital to being digital. The Right Individual : The ideal candidate should be an experienced Pre-Sales with strong customer facing skills. The ideal profile will have experience in working with both sales and technical teams to offer solutions and playing a key role in supporting sales opportunities through to conversion. The right candidates will need a very customer/client savvy background and be able to work in a techno-commercial sales environment. Must have created or assisted in sending out responses to RFIs, RFPs and RFQs . Having worked as a Software Developer with good communication skills and without a pre-sales experience but an ambition of being one. Required Functional Skill: Candidate from engineering background with over 5 years experience of which last 3 years in presales and earlier in Consulting, R&D, Project experiences. Consultative sales experience, preferably with knowledge of target markets and any existing customer relationships in target markets will be an advantage. Proven success in a sales role dealing with senior management in multi-national companies would be an advantage. Strong presentation, communication, negotiation and closing skills. Highly developed business acumen and the ability to understand the wider issues of the industry. The ability to identify new revenue opportunities and maximize product potential. Strong ability to clearly demonstrate solutions across a range of technical and business users. Preferably working experience delivering Unified Communication, Collaboration, Contact Centre solutions to Banking, Financial Services and Insurance sector. Experience working with known local / regional / global brands in CC / CX domain will be an added advantage. Role & Responsibilities: This role is responsible for supporting sales opportunities in ‘Technical Sales’, ‘Solutioning’ ‘Sales Consulting’ working closely internal & partner sales teams. Position serves as technical expert and directs all technical sales activities for customers or partners in assigned territory or accounts. Applies consultative solution selling skills to conduct discovery activities, translate needs into complex technical solutions, articulate unique value and drive sales to technical closure for assigned opportunities. Creates the appropriate infrastructure for demos, trials, and proofs-of-concepts working closely with internal or partner engineering teams. Delivers demos, trials, proofs-of-concepts, RFI/RFQ responses, Solution Architecture, Implementation road-map etc working in close co-ordination with Sales. Leads knowledge transfer sessions to educate sales, partners & prospects with the latest technical, industry and product knowledge. Understand and analyse customers’ requirements to design the technical solutions which meet customers’ needs. Position our services solution along with Channel Partners working with their technical team to help with required solution. Required Professional & Interpersonal Qualities Any Graduate / BE / BTech /MCA Experience should be 3 to 5 yrs Presales, Services, or Enablement management role Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers Experience with project management and agile development methodologies will be an added advantage Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization Working according to target market time zone a must.

Job Title: Product Quality Technical Lead Location: Bangalore, Sri Lanka Employment Type: Full-Time Experience: 6-10 years About Tetherfi: At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centered approach to help businesses evolve from thinking digital to being digital. About the Role: We are seeking a highly skilled and experienced Software Test Lead to join our team. The ideal candidate will bring 6-10 years of expertise in software testing with a strong background in unified communications, Contact Center solutions, CISCO, Avaya systems and SQL. This role involves leading testing efforts, collaborating with cross-functional teams, and ensuring the delivery of high-quality software solutions. Key Responsibilities: 1. Test Strategy & Planning Develop and implement comprehensive test strategies, plans, and cases for software applications, with a focus on Contact Center solutions. Define test objectives, scope, and success criteria. 2. Team Leadership & Coordination Lead and mentor the testing team, ensuring alignment with product goals and timelines. Collaborate with developers, and stakeholders to ensure seamless integration. 3. Execution & Management Oversee functional, regression, integration, system testing activities. Manage defect tracking, reporting, and resolution processes using industry-standard tools. 4. SQL Query Expertise Utilize advanced SQL querying skills for data validation, backend testing, and troubleshooting issues. Analyze database performance and provide insights to optimize queries and system efficiency. 5. Contact Center & Avaya Systems Test and validate Contact Center solutions, including user experience and system integrations. Work extensively with Avaya systems, ensuring feature functionality and adherence to business requirements. 6. Quality Assurance Processes Implement best practices in software quality assurance and testing methodologies. Advocate for continuous improvement in processes, tools, and automation frameworks. Key Requirements(Must haves) : Experience: 6-10 years in software testing with at least 3 years in a lead role. Technical Skills: Proficiency in writing complex SQL queries for database testing. Hands-on experience with Contact Center platforms and Avaya systems. Familiarity with test automation tools (e.g., Selenium, TestNG, or similar) is a plus. Methodologies: Strong knowledge of Agile, Scrum, and Waterfall development methodologies. Tools: Experience with test management tools like Jira Soft Skills: Excellent problem-solving, communication, and stakeholder management skills. Preferred Skills : Used /Exposure to automation tool for executing automation scripts including any AI automation tools Experience with web service / API test automation using tools like SoapUI, RestAssured Experience in the modern agile practices and DevOps To setup test environment for execution on cloud environments such as Sauce labs, browser stack Experience on unit testing tools, CI and Build tools such as TestNG, Junit Jenkins, Maven, Gradle etc. Knowledge of new tools (open source & licensed) in the automation world and have the knack to explore them and keep abreast with the latest tools in the market