Product QA Engineer/Technical Test Lead

Job Title: Product Quality Technical Lead

Location: Bangalore, Sri Lanka

Employment Type: Full-Time

Experience: 6-10 years

About Tetherfi:

At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centered approach to help businesses evolve from thinking digital to being digital.

About the Role:

We are seeking a highly skilled and experienced Software Test Lead to join our team. The ideal candidate will bring 6-10 years of expertise in software testing with a strong background in unified communications, Contact Center solutions, CISCO, Avaya systems and SQL.

Key Responsibilities:

1. Test Strategy & Planning

• Develop and implement comprehensive test strategies, plans, and cases for software applications, with a focus on Contact Center solutions.
• Define test objectives, scope, and success criteria.

2. Team Leadership & Coordination

• Lead and mentor the testing team, ensuring alignment with product goals and timelines.
• Collaborate with developers, and stakeholders to ensure seamless integration.

3. Execution & Management

• Oversee functional, regression, integration, system testing activities.
• Manage defect tracking, reporting, and resolution processes using industry-standard tools.

4. SQL Query Expertise

• Utilize advanced SQL querying skills for data validation, backend testing, and troubleshooting issues.
• Analyze database performance and provide insights to optimize queries and system efficiency.

5. Contact Center & Avaya Systems

• Test and validate Contact Center solutions, including user experience and system integrations.
• Work extensively with Avaya systems, ensuring feature functionality and adherence to business requirements.

6. Quality Assurance Processes

• Implement best practices in software quality assurance and testing methodologies.
• Advocate for continuous improvement in processes, tools, and automation frameworks.

Key Requirements(Must haves) :

• Experience: 6-10 years in software testing with at least 3 years in a lead role.

• Technical Skills:

• Proficiency in writing complex SQL queries for database testing.

• Hands-on experience with Contact Center platforms and Avaya systems.

• Familiarity with test automation tools (e.g., Selenium, TestNG, or similar) is a plus.

• Methodologies:

  Strong knowledge of Agile, Scrum, and Waterfall development methodologies.

• Tools:

  Experience with test management tools like Jira

• Soft Skills:

  Excellent problem-solving, communication, and stakeholder management skills.

Preferred Skills :

• Used /Exposure to automation tool for executing automation scripts including any AI automation tools
• Experience with web service / API test automation using tools like SoapUI, RestAssured
• Experience in the modern agile practices and DevOps
• To setup test environment for execution on cloud environments such as Sauce labs, browser stack
• Experience on unit testing tools, CI and Build tools such as TestNG, Junit Jenkins, Maven, Gradle etc.
• Knowledge of new tools (open source & licensed) in the automation world and have the knack to explore them and keep abreast with the latest tools in the market