Product QA Engineer/Technical Test Lead Tetherfi Technologies

6.0 - 10.0 years

10 - 15 Lacs

Bengaluru

Hybrid

Job Title: Product Quality Technical Lead Location: Bangalore, Sri Lanka Employment Type: Full-Time Experience: 6-10 years About Tetherfi: At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centered approach to help businesses evolve from thinking digital to being digital. About the Role: We are seeking a highly skilled and experienced Software Test Lead to join our team. The ideal candidate will bring 6-10 years of expertise in software testing with a strong background in unified communications, Contact Center solutions, CISCO, Avaya systems and SQL. This role involves leading testing efforts, collaborating with cross-functional teams, and ensuring the delivery of high-quality software solutions. Key Responsibilities: 1. Test Strategy & Planning Develop and implement comprehensive test strategies, plans, and cases for software applications, with a focus on Contact Center solutions. Define test objectives, scope, and success criteria. 2. Team Leadership & Coordination Lead and mentor the testing team, ensuring alignment with product goals and timelines. Collaborate with developers, and stakeholders to ensure seamless integration. 3. Execution & Management Oversee functional, regression, integration, system testing activities. Manage defect tracking, reporting, and resolution processes using industry-standard tools. 4. SQL Query Expertise Utilize advanced SQL querying skills for data validation, backend testing, and troubleshooting issues. Analyze database performance and provide insights to optimize queries and system efficiency. 5. Contact Center & Avaya Systems Test and validate Contact Center solutions, including user experience and system integrations. Work extensively with Avaya systems, ensuring feature functionality and adherence to business requirements. 6. Quality Assurance Processes Implement best practices in software quality assurance and testing methodologies. Advocate for continuous improvement in processes, tools, and automation frameworks. Key Requirements(Must haves) : Experience: 6-10 years in software testing with at least 3 years in a lead role. Technical Skills: Proficiency in writing complex SQL queries for database testing. Hands-on experience with Contact Center platforms and Avaya systems. Familiarity with test automation tools (e.g., Selenium, TestNG, or similar) is a plus. Methodologies: Strong knowledge of Agile, Scrum, and Waterfall development methodologies. Tools: Experience with test management tools like Jira Soft Skills: Excellent problem-solving, communication, and stakeholder management skills. Preferred Skills : Used /Exposure to automation tool for executing automation scripts including any AI automation tools Experience with web service / API test automation using tools like SoapUI, RestAssured Experience in the modern agile practices and DevOps To setup test environment for execution on cloud environments such as Sauce labs, browser stack Experience on unit testing tools, CI and Build tools such as TestNG, Junit Jenkins, Maven, Gradle etc. Knowledge of new tools (open source & licensed) in the automation world and have the knack to explore them and keep abreast with the latest tools in the market

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