UcaaS and contact center engineer

Job Description: As a UCaaS (Unified Communications as a Service) and Contact Center Engineer at Exela, your primary responsibility will be the design, implementation, management, and optimization of unified communications and contact center systems within the organization. You will focus on integrating and maintaining solutions for voice, video, messaging, collaboration tools, and contact center platforms to ensure the smooth operation of communication systems. Your role will involve addressing technical issues and collaborating closely with stakeholders to implement new communication solutions that align with the business needs. Key Responsibilities: - Design, configure, and deploy UCaaS solutions for voice, video, messaging, and collaboration tools such as Microsoft Teams, Cisco WebEx, Zoom, RingCentral, etc. - Integrate UCaaS platforms with existing IT systems, including email servers, enterprise applications, and customer relationship management (CRM) systems. - Ensure the seamless deployment of cloud-based telephony, conferencing, and collaboration tools across multiple devices including desktop, mobile, and web clients. - Collaborate with the IT and network teams to guarantee proper network configuration for UCaaS solutions, optimizing Quality of Service (QoS), and bandwidth usage. Qualifications Required: - Bachelor's degree in a relevant field or equivalent work experience. - More than 15 years of experience in unified communications and contact center systems design and implementation. - Proficiency in working with UCaaS platforms like Microsoft Teams, Cisco WebEx, Zoom, RingCentral, etc. - Strong understanding of network configuration, QoS optimization, and bandwidth management for UCaaS solutions.,