15 Ringcentral Jobs

Key Responsibilities Manage Post-Sales Experience: Oversee the post-sales experience and service of premium members of Shaadi SELECT. Team Mentorship and Development: Mentor and develop the team to ensure continuous improvement and high performance. Shift Operations: Effectively manage shift operations, ensuring smooth transitions and efficient service delivery. Operational Metrics Management: Monitor and manage operational metrics such as CSAT, AHT, Shrinkage, Quality scores, and SLA compliance. Escalation Handling: Address and resolve customer escalation calls to ensure customer satisfaction. Customer Satisfaction Tracking: Track customer satisfaction and ensure the timely closure of compl...

Job Summary: We are seeking a skilled Network Engineer Voice with 5 to 8 years of hands-on experience in enterprise voice and collaboration technologies. The ideal candidate will be responsible for the design, implementation, support, and optimization of unified communication solutions across platforms including MS Teams, WebEx Calling, Zoom, RingCentral, and Cisco voice infrastructure. You will work closely with cross-functional teams to deliver a seamless collaboration experience and support day-to-day operations in a dynamic environment. Key Responsibilities: Deploy, configure, and support enterprise voice and video solutions across platforms like: MS Teams (Voice/Calling) WebEx Calling W...

Job Description: As a UCaaS (Unified Communications as a Service) and Contact Center Engineer at Exela, your primary responsibility will be the design, implementation, management, and optimization of unified communications and contact center systems within the organization. You will focus on integrating and maintaining solutions for voice, video, messaging, collaboration tools, and contact center platforms to ensure the smooth operation of communication systems. Your role will involve addressing technical issues and collaborating closely with stakeholders to implement new communication solutions that align with the business needs. Key Responsibilities: - Design, configure, and deploy UCaaS s...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Job Description Job Description Lead end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term va...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Customer Relationship & Technical Support Management Serve as the technical voice of the cust...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You'll Do Customer Relationship & Technical Support Management Serve as the technical vo...

A Bit About Us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet Then come join us! Job Description Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. We believe bicycles offer simple solutions to some of the world's most complex problems. We're committed to breaking down the barriers that prevent people fr...

Title: Technical Support Engineer - Associate Purpose of the Position: Provide technical support to users for a wide range of computer-related issues. Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support for the Local and Global Markets. You will receive incoming calls and requests from users, and other GTS Personnel, and will be responsible for troubleshooting, analysing, and resolving user problems. Run queries and tests to identify root causes of system errors. Conduct research to identify known and emerging issues and write appropriate documentation for workarounds and fixes. Recommend solutions to users...

Job Description We are looking for talented and experienced candidates who have vast experience as a Zoho developer and who can help our customers to transform their business with Zoho apps and business process automation technologies. Looking for someone having 1 year to 6 years of experience who is passionate and eager to develop a career as a Junior Developer / Senior Developer. This position has a competitive salary and there will be great learning potential. The Job will also involve extensive project experience on various CRM Products such as Zoho CRM, Zoho Creator. Profile Name : Zoho CRM Developer / Administrator is for candidates Requirements Experience in Zoho CRM (Deluge), Zoho Fl...

Overview Job description We are seeking a highly skilled and experienced Technical Lead Network and Systems Administrator to join our team immediately. The successful candidate will play a pivotal role in managing and migrating Active Directory and Domain environments, as well as leading VMware infrastructure projects, to ensure robust and efficient IT operations. This role includes team leadership responsibilities, performance evaluation, shift management, and overseeing a complex IT infrastructure based on Microsoft Windows Server Technologies and VMware. Key Responsibilities Lead Active Directory and Domain Migrations: Take ownership of all Active Directory and Domain Migration projects, ...

You will be responsible for developing and implementing Zoho apps and business process automation technologies to help customers transform their businesses. As a Zoho CRM Developer / Administrator, your role will involve working on various CRM products such as Zoho CRM and Zoho Creator. Your primary responsibilities will include: - Experience in Zoho CRM (Deluge), Zoho Flow (API Tool), and Zoho Integration with other 3rd party applications such as Twilio, RingCentral, 3CX. - Developing, implementing, and maintaining custom CRM & other business apps on the Zoho Platform. - Creating ready-to-deploy cloud applications on top of the Zoho platform. - Working on Zoho One, Zoho Desk, Zoho Creator, ...

We are looking for full-time Workforce Management Real-Time Analysts (WFM RTA) who will manage and monitor the contact centers real-time operational performance. This role involves analyzing call center metrics, making real-time adjustments to staffing, and ensuring optimal service levels and efficient operations. The RTA will work closely with CS Managers, Supervisors, and contact center agents to balance workloads and maintain service standards. Additionally, the RTA will support our ongoing configuration and maintenance of call center systems within the client services group as may be required. Key Responsibilities Monitor real-time performance metrics, including call volumes, service lev...

As a Contact Center Operations Analyst with 5 to 12 years of experience, your role will primarily focus on contact center technologies such as CRM systems, IVR, ACD, and workforce management tools. You will be working with contact center managers and agents to understand their needs and challenges while effectively communicating with business stakeholders to gather requirements. You will be responsible for balancing long-term strategic goals with short-term operational needs and identifying opportunities to streamline contact center processes. Your duties will include developing user stories and acceptance criteria, partnering with cross-functional teams, and working with solution architects...

Designs, deploys, and manages robust LANs, WANs, and wireless networks. Proficient in Cisco technologies, ASA Firewalls, Meraki, Call Manager, and RingCentral, the role ensures network security, troubleshooting, optimized performance, and detailed documentation. Collaboration across teams is essential to deliver seamless and efficient communication solutions. Mandatory Skillset Networking Network & ASA Firewall / SonicWall Meraki Cisco Call Manager RingCentral Secondary Skillset SD-WAN Cloud knowledge (advantageous) Requirements Relevant certifications such as CCNA, CCNP, or CompTIA Network+ are desirable. L1, L2, L3 Support experience. Proven experience in designing, implementing, and manag...

The Role Designs, deploys, and manages robust LANs, WANs, and wireless networks. Proficient in Cisco technologies, ASA Firewalls, Meraki, Call Manager, and RingCentral, they ensure network security, troubleshoot issues, optimize performance, and maintain meticulous documentation. Collaborating across teams, they drive network efficiency and deliver seamless communication solutions. Mandatory Skillset - Networking, Network & ASA Firewall / Sonicwall, Meraki Cisco, Call manger, Ring central Secondary Skillsets - SD WAN, Cloud knowledge will be advantage Requirements Relevant certifications such as CCNA, CCNP, or CompTIA Network+ are desirable. L1, L2, L3 Support. Networking, Network & ASA Fire...