The Network Engineer role at our company involves taking on the responsibility for the installation, maintenance, support, and enhancement of our network infrastructure. Your areas of focus will include network, security, wireless, Unified Communications, and Data Center. As a Network Engineer, your essential duties and responsibilities will include implementing, configuring, and supporting all enterprise network systems globally. It is crucial to adhere to all Service Level Agreements established with the user community and to create reports and operational guidelines for the Global Network and Unified Communications environments. You will also be involved in implementing business continuity practices for network management and providing support to the data center environment by assisting systems engineers. Monitoring network performance, diagnosing network issues, and performing emergency and scheduled maintenance will be part of your daily tasks. Additionally, you will need to offer support to Operations regarding network problems and maintain network configurations for performance monitoring of all global systems. Keeping the Information Systems staff and customers informed of issue status and resolution is vital, as well as participating in technical project activities and evaluating network system upgrades and management software patches. In terms of security, you will be responsible for securing network resources, including password maintenance, firewall configurations, pen testing, IP allocations, and procedures. Creating and maintaining automated systems and procedures for network operations will also fall under your purview. Collaboration with the Service Desk staff in streamlining daily operations and coordinating with user community scheduling times and procedures for network upgrades and maintenance is essential. Your role will involve working to minimize downtime impact on users by accurately planning scheduled downtimes and swiftly resolving unscheduled downtimes. Following established standards for writing and documenting projects and network configurations, as well as contributing to the development of new standards, will be expected. Additionally, participating in the 24/7 department on-call program and working on special assignments as they arise are part of the Network Engineer position. To succeed in this role, you should possess knowledge in supporting global sites utilizing MPLS, Internet, and Software Defined WAN technologies. Familiarity with network security technologies (Firewalls, IPS, SIEM), wireless network technologies, and Unified Communications (Cisco Call Manager, Unity Connection, SIP Trunks, H.323) is important. Strong analytical, problem-solving, customer service, verbal and written communication skills are essential. Collaboration skills, the ability to work in a team environment, and efficiency in handling multiple priorities simultaneously will also be key to your success. For this position, a Bachelor's degree in Computer Science, Information Systems, a related IT field, or equivalent work experience is required. A minimum of 5 years of network engineer experience, along with network-related certifications (CCNP, PCNSE, etc.), is preferred. Experience with network technologies and products from Cisco, Palo Alto, Meraki, Cisco Unified Communications, LAN/WAN acceleration, load balancers, and Wifi technologies is also beneficial. As a Network Engineer, you must be at least 18 years of age, pass a pre-employment drug screen and background check. While travel requirements are typically less than 5% of the time, you should be prepared for a sedentary role in a professional office environment that routinely uses standard office equipment.,

The role of Analyst, Global Complaint Management (Customer Response) within the Quality team as an Associate based in Chennai, India involves managing device or pharmaceutical complaints and adverse events on a global scale. Your responsibilities include initial triage of complaint files, assessing reportability, escalating customer advocacy events, submitting regulatory reports as per applicable regulations, referring potential safety cases, obtaining additional information for events, providing updates to reports, and ensuring timely processing of complaint files for regulatory reporting purposes. In this role, you will be required to draft and send professional and clear responses to customer complaints related to medical devices, gather additional information when necessary, and ensure compliance with regulatory standards and timelines. You will handle customer advocacy issues and escalate complex events to the Specialist or Team Lead. Providing accurate information to customers verbally and in writing, overseeing event management, coordinating with subject matter experts and the GCM Specialist/Team Lead for event resolution will be part of your duties. It is essential to stay updated on company policies, including Information Security Management Systems, while maintaining the confidentiality and security of all company and customer information. Your writing skills are crucial for drafting responses to customer complaints, creating customer letters, and writing complaint narratives. Familiarity with medical terminology and products used in clinical settings is beneficial. Effective communication skills are required to interact with bio-medical engineers and health care providers to gather detailed data. Critical thinking skills are essential to determine the right questions to ask and to collect, analyze, and interpret complaint and adverse event information. Proficiency in writing narratives and creating customer letters, good computer and keyboarding skills, as well as excellent telephonic and listening skills are necessary for this role. A Science or Medical Engineering graduate or a graduate of Allied Science with a Bachelor of Science Degree in Nursing, Bio-Medical Engineering, Pharmacy, Medical Technology/Clinical Laboratory Science is required. Experience in a healthcare environment, quality/compliance/regulatory organization in an FDA regulated business, and 3-7 years of experience in a similar role, preferably in a medical device organization, are preferred qualifications. Minimum qualifications include being at least 18 years of age and passing a pre-employment background check. This role is predominantly sedentary and operates in a professional office environment using standard office equipment routinely.,

As a Senior Software Engineer, you will play a crucial role in creating innovative software solutions. Your primary responsibilities will involve software development, problem-solving, and contributing to the overall understanding of interconnected systems. You should possess a proactive attitude, with the ability to identify opportunities and issues independently while driving progress with minimal supervision. Your passion for programming, attention to detail, and ability to grasp project requirements will be key assets in this role. Working in an open agile environment, you will collaborate effectively with team members and stay updated with the latest technology trends and industry advancements. Key qualifications for this position include strong programming skills in JAVA, a solid understanding of object-oriented programming concepts, and proficiency in languages such as Java, Spring Boot, JPA, and Hibernate. Additionally, you should have a good grasp of database concepts, along with analytical, design, and presentation skills. Your problem-solving abilities, interpersonal skills, and effective communication will be essential in successfully fulfilling your duties. Ideally, you should hold a degree in Computer Science, Information Systems, or a related IT field, and have 4 to 6 years of relevant experience. Being a quick learner, a team player, and possessing a positive attitude are qualities that will greatly contribute to your success in this role. In this position, you will mainly work in a sedentary office environment, utilizing standard office equipment. There may be occasional requirements to lift moderately heavy objects, such as computers. Travel is expected to be minimal, accounting for less than 5% of your working time.,

The Network Engineer is responsible for the installation, maintenance, support, and enhancement of the Company's network infrastructure, including areas such as network, security, wireless, Unified Communications, and Data Center. You will implement, configure, and support enterprise network systems globally and adhere to all Service Level Agreements established with the user community. It is essential to create reports, establish operational guidelines, and implement business continuity practices for network management. Additionally, you will support the data center environment, monitor network performance, diagnose network issues, and provide both emergency and scheduled maintenance. Furthermore, your responsibilities will include maintaining network configurations, updating the Information Systems staff and customers on issue resolutions, participating in strategic initiatives, evaluating network system upgrades, and securing network resources. You will also create and maintain automated systems and procedures for network operations, assist the Service Desk staff in streamlining daily operations, and coordinate with the user community for network upgrades and maintenance schedules. It is crucial to minimize downtime impact on users through accurate planning of scheduled downtimes and quick problem resolution for unscheduled downtimes. You must follow established standards for writing and documenting projects and network configurations, contribute to the development of new standards, participate in a 24/7 department on-call program, and work on special assignments as they arise. Your knowledge, skills, and qualifications should include supporting global sites utilizing various technologies, network security technologies, wireless network technologies, Unified Communications, standardized processes, and operational automation. Additionally, you should possess strong customer service, communication, analytical, problem-solving, collaboration skills, and the ability to work effectively under pressure and handle multiple priorities simultaneously. To be eligible for this role, you must have a Bachelor's degree in Computer Science, Information Systems, a related IT field, or equivalent work experience, along with a minimum of 5 years of experience in network engineering. Possessing network-related certifications (CCNP, PCNSE, etc.) and experience with network technologies and products from Cisco, Palo Alto, Meraki, Cisco Unified Communications, LAN/WAN acceleration, load balancers, and Wifi technologies is preferred. You must also meet minimum qualifications such as being 18 years of age, passing a pre-employment drug screen, and background check. This role may require travel less than 5% of the time and involves largely sedentary work in a professional office environment while using standard office equipment.,