Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. We are seeking an experienced and proactive HR Generalist to join our team. The ideal candidate will have 5–6 years of experience in core HR functions, including recruitment, payroll, administration, employee relations, and compliance. This is a full-time, remote role requiring strong communication skills and the ability to work during US business hours (IST night shift). Responsibilities : Recruitment and Onboarding: Manage end-to-end hiring processes, conduct interviews, and oversee smooth onboarding of new employees. Employee Relations: Address employee concerns, conduct workplace investigations when necessary, and foster a positive and inclusive work environment. Benefits Administration: Coordinate and manage employee benefits, including health insurance, leave policies, and retirement plans. Compensation and Payroll: Assist in payroll processing, address compensation-related queries, and ensure timely disbursement of salaries and benefits. Training and Development: Identify training needs, organize learning sessions, and support continuous professional development of employees. Performance Management: Support goal setting, manage performance review processes, and track performance improvement plans. Compliance: Ensure compliance with local labor laws, company policies, and HR regulations. Data Management: Maintain accurate and updated employee records in the HR information system (HRIS). Reporting and Analysis: Generate HR reports and analyze trends related to headcount, attrition, employee satisfaction, etc. Qualifications 5–6 years of experience in HR Generalist or similar HR roles Hands-on experience with recruitment, payroll, and HR operations Strong knowledge of labor laws and compliance practices Excellent communication and interpersonal skills High level of discretion and integrity when handling confidential information Comfortable working night shifts (US hours) Benefits at Innovatia. Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer. Show more Show less
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. We are seeking a detail-oriented and experienced Accounts Payable (AP) Specialist to join our finance team. The ideal candidate will have 3–4 years of hands-on experience in accounts payable functions and must be willing to work during US business hours (IST night shift). Strong communication skills and a commitment to accuracy and timeliness are essential for success in this role. Responsibilities: Invoice Processing: Accurately review, verify, and process vendor invoices in a timely manner. Payment Processing: Approve and process vendor payments in line with organizational policies and payment terms. Vendor Communication: Manage vendor queries and resolve discrepancies professionally and efficiently. Record Keeping: Maintain comprehensive and accurate records of all AP transactions. Reconciliation: Reconcile vendor statements and bank transactions regularly to ensure data integrity. Audit Support: Provide all necessary documentation and assistance for internal and external audits. Month-End/Year-End Procedures: Assist with month-end and year-end closing activities, including AP accruals and reporting. Qualifications: 3–4 years of proven experience in Accounts Payable Excellent verbal and written communication skills Proficiency with accounting software and ERP systems Strong attention to detail and organizational abilities Ability to work independently and handle confidential information with discretion Flexibility to work night shifts (US business hours) Benefits at Innovatia. Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer. Show more Show less
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. We are seeking an experienced and proactive HR Generalist to join our team. The ideal candidate will have 5-6 years of experience in core HR functions, including recruitment, payroll, administration, employee relations, and compliance. This is a full-time, remote role requiring strong communication skills and the ability to work during US business hours (IST night shift). Responsibilities Recruitment and Onboarding: Manage end-to-end hiring processes, conduct interviews, and oversee smooth onboarding of new employees. Employee Relations: Address employee concerns, conduct workplace investigations when necessary, and foster a positive and inclusive work environment. Benefits Administration: Coordinate and manage employee benefits, including health insurance, leave policies, and retirement plans. Compensation and Payroll: Assist in payroll processing, address compensation-related queries, and ensure timely disbursement of salaries and benefits. Training and Development: Identify training needs, organize learning sessions, and support continuous professional development of employees. Performance Management: Support goal setting, manage performance review processes, and track performance improvement plans. Compliance: Ensure compliance with local labor laws, company policies, and HR regulations. Data Management: Maintain accurate and updated employee records in the HR information system (HRIS). Reporting and Analysis: Generate HR reports and analyze trends related to headcount, attrition, employee satisfaction, etc. Qualifications 5-6 years of experience in HR Generalist or similar HR roles Hands-on experience with recruitment, payroll, and HR operations Strong knowledge of labor laws and compliance practices Excellent communication and interpersonal skills High level of discretion and integrity when handling confidential information Comfortable working night shifts (US hours) Benefits At Innovatia. Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer. Show more Show less
Innovatia Technical Services Inc (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services With over 300 professional experts across the globe, we service some of the worldsmost successful Fortune 500 and Fortune 1000 companies, We are seeking a detail-oriented and experienced Accounts Payable (AP) Specialist to join our finance team The ideal candidate will have 34 years of hands-on experience in accounts payable functions and must be willing to work during US business hours (IST night shift) Strong communication skills and a commitment to accuracy and timeliness are essential for success in this role, Responsibilities: Invoice Processing: Accurately review, verify, and process vendor invoices in a timely manner, Payment Processing: Approve and process vendor payments in line with organizational policies and payment terms, Vendor Communication: Manage vendor queries and resolve discrepancies professionally and efficiently, Record Keeping: Maintain comprehensive and accurate records of all AP transactions, Reconciliation: Reconcile vendor statements and bank transactions regularly to ensure data integrity, Audit Support: Provide all necessary documentation and assistance for internal and external audits, Month-End/Year-End Procedures: Assist with month-end and year-end closing activities, including AP accruals and reporting, Qualifications: 34 years of proven experience in Accounts Payable Excellent verbal and written communication skills Proficiency with accounting software and ERP systems Strong attention to detail and organizational abilities Ability to work independently and handle confidential information with discretion Flexibility to work night shifts (US business hours) Benefits at Innovatia, Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered, Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities, Remote work opportunities Focus on work/life balance, Immigration Program supporting immigration to Canada for eligible employees, We thank all candidates for their interest, however, only those selected for an interview will be contacted, Innovatia is an equal opportunity employer,
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. Responsibilities Deliver full-day technical training sessions to customers, partners, and AppDynamics employees. Conduct remote and/or onsite sessions using collaborative teaching methodologies. Collaborate with content development teams to design, structure, and refine course content. Create and test course materials, including labs, and support Alpha/Beta course deliveries. Serve as a Subject Matter Expert (SME) where required. Maintain a strong understanding of AppDynamics features and stay up to date with releases Foster cross-functional collaboration to enhance course offerings. Leverage engaging presentation skills to ensure impactful learning experiences Handle training-related administrative tasks. Accommodate cross-functional projects and mentor fellow instructors Travel Requirement: Training is currently conducted virtually via Cisco Webex. However, this role will require a minimum of 50% travel for in-person sessions once resumed. This will be both international & local travel to customer locations. Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. Your Impact as a Content Engineer Work on trainings related to Automation and Programmability in Cisco Products, Technologies, and Solutions Contribute to industry-leading certifications like CCNA, CCNP, and CCIE Responsibilities Develop a variety of learning content: Online courses (eLearning modules) Instructor-led training materials (presentations, handouts) Blog posts, tutorials, and articles Hands-on educational labs and scenarios Collaborate with SMEs to ensure content accuracy and relevance Translate complex technical information into easy-to-understand language for various audiences (beginner, intermediate, advanced) Develop engaging and interactive lab and scenario experiences Apply adult learning principles to ensure content is effective and meets learning objectives Proofread and edit content for clarity, grammar, and consistency Stay up-to-date on the latest Enterprise Networking, Service Provider technologies and products Technical Advocacy Explore the use of AI in content design and development Qualifications 5+ years of software development experience Experience with Python, Go, PHP, Node, C++, or Java Proficiency in using REST and other API interfaces Understanding of Software Development methodologies Experience implementing Continuous Development / Continuous Integration Direct application of automation and configuration tools like Ansible, Puppet, Terraform, etc. 2+ years of Linux system administration experience 5+ years of experience using revision control systems like Git, Subversion, or Mercurial Understanding of Networking Technologies, TCP/IP, routing, switching, and security Excellent written, communication, and presentation skills Instructional design skills or some experience in creating trainings and videos Experience with VMware, ESXi, and vCenter Preferred Qualifications Experience with Cisco hardware and software solutions Cisco DevNet Associate, Cisco DevNet Professional, and/or Cisco Certified DevNet Specialist Cisco CCNA or CCNP Certification Contributed to an open source project or published personal project on GitHub/GitLab Video presenter skills to create engaging videos on technical topics Ability to translate complex technical information into clear and concise language Experience with adult learning principles and instructional design Excellent communication and collaboration skills Ability to work independently and meet deadlines Strong presentation skills Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.
Innovatia Technical Services Inc (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services With over 300 professional experts across the globe, we service some of the worldsmost successful Fortune 500 and Fortune 1000 companies, Responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure timely closure Call ownership, drive to resolution and communication with customer Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers Proactive monitoring & Perform documented Escalation process Troubleshooting on Application Support (Off Shelf or Customized) MFDs Troubleshooting on Printers & Troubleshooting on VPN software and Collaboration tools Troubleshooting on Password Reset tools and Remote-Control tools Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony) Interaction with internal and external stakeholders Keep Users regularly updated with Alerts advising of any new or changed information Be willing to take on additional responsibilities and learning opportunities as they come up Qualifications Windows & Macintosh Operating systems Troubleshooting Experience with Active Directory, Azure, Office365, VPN, MFA, RDP Experience with remote tools LMI and BeyondTrust Experience with ServiceNow Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD) 3 + years of technical support experience with an IT Service Desk or Application Support Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills Excellent written, oral and verbal communication skills in English Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted, Innovatia is an equal opportunity employer, Show
Innovatia Technical Services Inc (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services With over 300 professional experts across the globe, we service some of the worldsmost successful Fortune 500 and Fortune 1000 companies, Responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure timely closure Call ownership, drive to resolution and communication with customer Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers Proactive monitoring & Perform documented Escalation process Troubleshooting on Application Support (Off Shelf or Customized) MFDs Troubleshooting on Printers & Troubleshooting on VPN software and Collaboration tools Troubleshooting on Password Reset tools and Remote-Control tools Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony) Interaction with internal and external stakeholders Keep Users regularly updated with Alerts advising of any new or changed information Be willing to take on additional responsibilities and learning opportunities as they come up ?Qualifications Windows & Macintosh Operating systems Troubleshooting Experience with Active Directory, Azure, Office365, VPN, MFA, RDP Experience with remote tools LMI and BeyondTrust Experience with ServiceNow Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD) 3 + years of technical support experience with an IT Service Desk or Application Support Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills Excellent written, oral and verbal communication skills in English Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted, Innovatia is an equal opportunity employer, Show
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. Responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure timely closure Call ownership, drive to resolution and communication with customer Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers Proactive monitoring & Perform documented Escalation process Troubleshooting on Application Support (Off Shelf or Customized) MFDs Troubleshooting on Printers & Troubleshooting on VPN software and Collaboration tools Troubleshooting on Password Reset tools and Remote-Control tools Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony) Interaction with internal and external stakeholders Keep Users regularly updated with Alerts advising of any new or changed information Be willing to take on additional responsibilities and learning opportunities as they come up Qualifications Windows & Macintosh Operating systems Troubleshooting Experience with Active Directory, Azure, Office365, VPN, MFA, RDP Experience with remote tools - LMI and BeyondTrust Experience with ServiceNow Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD) 1 + years of technical support experience with an IT Service Desk or Application Support Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills Excellent written, oral and verbal communication skills in English Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. Responsibilities · Coordinates and assists with sourcing and evaluating talent for potential opportunities within an organization. · Reviews resumes, assists with assessing and ranking prospective talent. · Conducts initial screening with potential candidates. · Submits qualified candidates to the client for review. · Builds a pipeline of qualified candidates for upcoming roles. · Cultivates relationships with external, often passive, talent. · Utilize and become an expert user on the Applicant Tracking System. Cultivates relationships with external, often passive, talent. Utilize and become an expert user on the Applicant Tracking System Track candidate activity to anticipate recruitment opportunities. Partner with Recruiters and networks to improve employee referrals, sourcing, and diverse representation in hiring practices. Qualifications A minimum of 4 years of experience in US IT Recruitment. A minimum of 4 years of experience in handling W2, C2C, and US Tax terms. Willing to work within the USA time zone and adhere to the USA holiday calendar, preferably in the East Coast time zone. Strong command of the English language Associate degree or bachelor’s degree in business or related field, or equivalent work experience Hands on experience in US recruitment policies, USA work culture, compliances, (taxation, deductions etc...) Must have IT Recruitment experience. Must have US IT Recruitment experience. Very strong in sourcing IT Profiles Very strong in W2, C2C, permanent and contract hiring, internal and external hiring Ability to deliver a positive and engaging candidate experience for internal and external candidates. Excellent verbal, written, and interpersonal communication skills. Excellent organizational and time management skills. Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) The following qualifications are ideal, but not required: Demonstrated experience with the successful execution of direct sourcing methodologies and tools (internet sourcing, networking, cold calling, research, etc.) Ability to prequalify and present initial opportunity and value proposition to identified candidates. Applicant tracking system and/or candidate relationship management (CRM) system experience, iCIMS preferred. Maintain in-depth and up-to-date business intelligence of relevant competitors, market conditions, hiring trends, and other relevant market data. Proficient in recruiting green card holders, EAD candidates, and individuals with various types of US visas. Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. Responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure timely closure Call ownership, drive to resolution and communication with customer Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers Proactive monitoring & Perform documented Escalation process Troubleshooting on Application Support (Off Shelf or Customized) MFDs Troubleshooting on Printers & Troubleshooting on VPN software and Collaboration tools Troubleshooting on Password Reset tools and Remote-Control tools Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony) Interaction with internal and external stakeholders Keep Users regularly updated with Alerts advising of any new or changed information Be willing to take on additional responsibilities and learning opportunities as they come up Qualifications Windows & Macintosh Operating systems Troubleshooting Experience with Active Directory, Azure, Office365, VPN, MFA, RDP Experience with remote tools - LMI and BeyondTrust Experience with ServiceNow Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD) 3 + years of technical support experience with an IT Service Desk or Application Support Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills Excellent written, oral and verbal communication skills in English Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. Innovatia Technical Services Inc. (ITSI), a wholly owned subsidiary of Innovatia Inc., is looking for Technical Support Specialists to provide excellent customer service to our customer, one of North America’s leading information technology companies. You will join an existing team of highly skilled technical support professionals where training and certifications are provided. Responsibilities In depth communication skills to be able to provide technical knowledge transfers to our end user community as well as service technicians. The position is part of our Global Voice Operations team. Provide top quality technical support, troubleshooting of Information Technology networks, PBX Systems and ancillary equipment such as voicemail. Must be able to work remotely to resolve customer issues by utilizing your skills, knowledge and experience with call quality issues in VoIP environments. Collect and analyze packet trace information. Create reproduction of customer environments Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems Flexible work schedule is a requirement, must be able to work weekends when necessary. Some on call work may be required. Qualifications Preferably 4+ years of experience supporting Avaya Products A minimum of 5 years’ experience supporting telecommunications as well as related experience in Data Networking as it applies to telecommunications. Primary Skill: Communication Manager (CM), Session Manager, System manager (SM, SMGR) would be an advantage. Experience in networking with a strong foundation in LAN/WAN routing, switching, and TCP/IP, VoIP Experience in VOIP and SIP (Session Initiated Protocol) , Frame Relay, PPP, and MPLS networks. Understanding of Server Hardware Knowledge or familiarity with physical layer testing standards for DS0’s & DS1’s Knowledge Vectoring, VDN, Skills, Variables, System configuration, ARS Table, Routing Plan, Service hours tables, Moves, Adds and changes. Advanced Troubleshooting skills Knowledge of Wireshark, network sniffs, etc. Strong familiarity and experience installing, administrating, troubleshooting and maintaining VOIP/SIP solutions and applications. Linux Red Hat distributions Technical experience in UC platforms Telecommunications industry Networking certifications such as CCNA, MCP, VCTA, VCP is an asset. Avaya Certifications such as ACIS and/or ACSS is an asset. Minimum 2 year certification program in IT and/or telecommunications or a Bachelor of Engineering or equivalent work experience Hands-on work experience supporting IT/Telecommunication products. Triages, diagnoses, and remediate customer problems using existing troubleshooting documents as well as own knowledge of networking equipment and operations. Technology serviced may include) the following: Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies. Responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure timely closure Call ownership, drive to resolution and communication with customer Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers Proactive monitoring & Perform documented Escalation process Troubleshooting on Application Support (Off Shelf or Customized) MFDs Troubleshooting on Printers & Troubleshooting on VPN software and Collaboration tools Troubleshooting on Password Reset tools and Remote-Control tools Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony) Interaction with internal and external stakeholders Keep Users regularly updated with Alerts advising of any new or changed information Be willing to take on additional responsibilities and learning opportunities as they come up ? Qualifications Windows & Macintosh Operating systems Troubleshooting Experience with Active Directory, Azure, Office365, VPN, MFA, RDP Experience with remote tools - LMI and BeyondTrust Experience with ServiceNow Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD) 3 + years of technical support experience with an IT Service Desk or Application Support Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills Excellent written, oral and verbal communication skills in English Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer. Show more Show less
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies. Innovatia Technical Services Inc. (ITSI), a wholly owned subsidiary of Innovatia Inc., is looking for Technical Support Specialists to provide excellent customer service to our customer, one of North Americas leading information technology companies. You will join an existing team of highly skilled technical support professionals where training and certifications are provided. Responsibilities In depth communication skills to be able to provide technical knowledge transfers to our end user community as well as service technicians. The position is part of our Global Voice Operations team. Provide top quality technical support, troubleshooting of Information Technology networks, PBX Systems and ancillary equipment such as voicemail. Must be able to work remotely to resolve customer issues by utilizing your skills, knowledge and experience with call quality issues in VoIP environments. Collect and analyze packet trace information. Create reproduction of customer environments Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems Flexible work schedule is a requirement, must be able to work weekends when necessary. Some on call work may be required. Qualifications Preferably 5+ years of experience supporting Avaya Products A minimum of 5 years experience supporting telecommunications as well as related experience in Data Networking as it applies to telecommunications. Primary Skill: Communication Manager (CM), Session Manager, System manager (SM, SMGR) would be an advantage. Experience in networking with a strong foundation in LAN/WAN routing, switching, and TCP/IP, VoIP Experience in VOIP and SIP (Session Initiated Protocol) , Frame Relay, PPP, and MPLS networks. Understanding of Server Hardware Knowledge or familiarity with physical layer testing standards for DS0s & DS1s Knowledge Vectoring, VDN, Skills, Variables, System configuration, ARS Table, Routing Plan, Service hours tables, Moves, Adds and changes. Advanced Troubleshooting skills Knowledge of Wireshark, network sniffs, etc. Strong familiarity and experience installing, administrating, troubleshooting and maintaining VOIP/SIP solutions and applications. Linux Red Hat distributions Technical experience in UC platforms Telecommunications industry Networking certifications such as CCNA, MCP, VCTA, VCP is an asset. Avaya Certifications such as ACIS and/or ACSS is an asset. Minimum 2 year certification program in IT and/or telecommunications or a Bachelor of Engineering or equivalent work experience Hands-on work experience supporting IT/Telecommunication products. Triages, diagnoses, and remediate customer problems using existing troubleshooting documents as well as own knowledge of networking equipment and operations. Technology serviced may include) the following: Benefits At Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer. Show more Show less
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies. Responsibilities Provide top quality technical support, troubleshooting of IT networks and communications systems, including associated applications Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution of issues in VoIP environments Collect system and event log information Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems Install, configure, and maintain lab equipment Qualifications Post-secondary education in a technical field Experience in any of the following areas is considered an asset: Technical Support experience Previous experience using CRM database Support of core PBX Technology and related VOIP networks. Knowledge and experience with Avaya PBX products like IP office server edition, IP office 500v2/Communication Manager. Experience in analyzing packet captures through Wireshark and experience troubleshooting audio issues. Experience analyzing SIP traces and troubleshooting SIP protocol related issues. TCP/IP (IP Networking) Linux Operating Systems; Windows 2003/2008 server, and telephony technologies (ISDN, SIP, H.323, etc) Capable of troubleshooting converged networks, IP/VOIP issues across LAN/WAN, VPN, VLAN Routers, Firewalls, Switches, IP PBX deployment, TCP/IP (IPv4), DNS Logical and analytical approach to problem solving GREAT communications skills Strong technical aptitude Organized, independent, dependable, self-motivated, takes ownership and initiative Proficient in written and verbal English with excellent communication/soft skills Benefits At Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer. Show more Show less
As a Technical Writer at Innovatia Content Solutions, you will collaborate with internal and external organizations to develop, plan, and write/edit technical documentation. Your work will involve researching and analyzing customer documentation requirements, creating documentation plans, and writing technical content that caters to audiences with varying levels of technical expertise. It is crucial to ensure that the documentation is clear, concise, and user-friendly. You will be expected to demonstrate advanced skills in using DITA XML-based authoring tools, perform risk analysis, estimate project work, and quickly adapt to new technologies and processes in a fast-paced environment. Your role will also involve researching new trends in information delivery, leading initiatives to enhance content quality and usability, and contributing to strategy discussions within the team. As a successful candidate, you should possess a strong technical aptitude to understand complex technologies in IT networking, software development, and telecommunications domains. Your qualifications should include proficiency in DITA authoring and publishing XML tools, networking technologies, and familiarity with Agile methodology. Additionally, a background in Cloud technologies would be advantageous. Excellent written and verbal communication skills are essential for this role. At Innovatia, we offer a range of benefits including comprehensive health insurance, an employee wellness program focusing on mental health, reward and recognition programs, company incentives, and various leave policies such as holiday leave, maternity leave, paternity leave, birthday leave, bereavement leave, and paid personal time off. You will have ample opportunities for growth and learning, remote work options, and a supportive work environment that prioritizes work-life balance. Innovatia values diversity, equity, and inclusion, and we are committed to building a best-in-class global workforce that reflects these principles. We are an equal opportunity employer and encourage all qualified candidates to apply. Thank you for considering a career with Innovatia Content Solutions.,
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. Job Summary : The IT Service Desk Team Lead is responsible for overseeing the daily operations of the IT Service Desk, ensuring that end-users receive timely and effective technical support. This role involves managing a team of service desk engineers, coordinating with other IT teams, and ensuring the quality and performance of service desk operations. The Team Lead will play a key role in developing and implementing strategies to improve service delivery and user satisfaction. Responsibilities Team Leadership: Manage, mentor, and provide leadership to the team. Schedule shifts and manage resource allocation to ensure coverage during operational hours. Conduct regular performance reviews and provide feedback to team members. Communicate all issues immediately to internal management Always be aware of and pass on new revenue opportunities Service Desk Operations: Oversee the day-to-day operations of the IT Service Desk, ensuring prompt and efficient handling of incidents and service requests. Monitor performance metrics and ensure SLA adherence. Develop and maintain service desk procedures and best practices. Provide hands-on support for complex technical issues when necessary. Act as an escalation point for unresolved incidents and service requests. Collaborate with other IT teams to ensure effective resolution of issues. Manage ticket queues, ensuring timely follow-up in accordance with client agreements. Monitor agent ACD skills and make adjustments throughout the day to meet SLAs. Coordinate training with Client Support Specialists to ensure full client coverage during scheduled hours. Review and analyze daily reports. Track agent performance. Monitor calls for assigned agents to maintain quality standards. Review tickets for assigned clients to ensure accuracy and quality Continuous Improvement: Analyze performance data to identify areas for improvement. Implement improvements in service delivery processes and tools. Stay updated with industry trends and emerging technologies to enhance service desk capabilities. Communication and Reporting: Prepare and present regular reports on service desk performance to senior management. Maintain effective communication with end-users, stakeholders, and other IT teams. Ensure the knowledge base is up-to-date and accessible to the team and users Qualifications Education: Bachelor’s degree in information technology, Computer Science, or a related field (preferred). Experience: 4+ years of proven experience in an IT Service Desk or similar technical support role. 2+ years of Experience in a leadership or supervisory role within an IT environment. Skills: Strong leadership and team management skills. Excellent problem-solving and decision-making abilities. Outstanding customer service and communication skills. Proficiency in IT service management tools and systems Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies. Role Overview: We are looking for an experienced Team Lead Technical Recruiter to manage and drive end-to-end recruitment for our India operations while supporting global hiring needs. This role involves leading a team of three or more recruiters, building robust pipelines for technical roles, and ensuring seamless hiring processes through effective use of ATS and recruitment platforms. The ideal candidate should also have exposure to US IT hiring and be capable of aligning talent acquisition strategies with business goals. Key Responsibilities: Team Leadership: Manage and mentor a team of three or more recruiters to achieve hiring goals and maintain high delivery standards. End-to-End Recruitment: Drive the recruitment process for India technical hiring, from requirement gathering to candidate onboarding. Global Exposure: Support US IT hiring by understanding key technologies, skill requirements, and cultural nuances. Sourcing Expertise: Proactively source profiles through multiple hiring platforms (LinkedIn, Naukri, Indeed, Dice, etc.) and build a strong talent pipeline. ATS Management: Ensure effective use of the Applicant Tracking System (ATS) for candidate tracking, reporting, and compliance. Stakeholder Collaboration: Partner with hiring managers and senior leadership to understand workforce requirements and deliver top-quality candidates. Metrics and Reporting: Track recruitment metrics (TAT, quality of hire, offer-to-join ratio) and prepare regular updates for leadership. Market Intelligence: Stay updated on hiring trends, compensation benchmarks, and competitor activities to refine recruitment strategies. Maintains the work structure by updating job requirements and job descriptions for all positions. Maintains organization staff by establishing a recruiting, testing, and interviewing program. Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions. recommending, planning, and implementing pay structure revisions Contributes to team effort by accomplishing related results as needed Required Skills & Qualifications: Experience: 69 years of technical recruitment experience with at least 2 years in a team lead role. Domain Expertise: Strong knowledge of India technical hiring; exposure to US IT hiring will be an added advantage. Platforms: Proficiency in sourcing through LinkedIn Recruiter, Naukri, Dice, Indeed, and other relevant job portals. ATS Knowledge: Hands-on experience in using ATS platforms for recruitment workflow and reporting. Leadership Skills: Ability to manage, motivate, and develop a recruitment team to achieve high performance. Communication: Excellent verbal and written communication skills to engage with candidates and stakeholders effectively. Analytical Mindset: Ability to interpret recruitment data and provide actionable insights. What We Offer: Opportunity to lead and grow within a dynamic and fast-paced organization. Exposure to both domestic and international recruitment practices. Competitive compensation and benefits package.
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies. Job Summary The IT Service Desk Team Lead is responsible for overseeing the daily operations of the IT Service Desk, ensuring that end-users receive timely and effective technical support. This role involves managing a team of service desk engineers, coordinating with other IT teams, and ensuring the quality and performance of service desk operations. The Team Lead will play a key role in developing and implementing strategies to improve service delivery and user satisfaction. Responsibilities Team Leadership: Manage, mentor, and provide leadership to the team. Schedule shifts and manage resource allocation to ensure coverage during operational hours. Conduct regular performance reviews and provide feedback to team members. Communicate all issues immediately to internal management Always be aware of and pass on new revenue opportunities Service Desk Operations: Oversee the day-to-day operations of the IT Service Desk, ensuring prompt and efficient handling of incidents and service requests. Monitor performance metrics and ensure SLA adherence. Develop and maintain service desk procedures and best practices. Provide hands-on support for complex technical issues when necessary. Act as an escalation point for unresolved incidents and service requests. Collaborate with other IT teams to ensure effective resolution of issues. Manage ticket queues, ensuring timely follow-up in accordance with client agreements. Monitor agent ACD skills and make adjustments throughout the day to meet SLAs. Coordinate training with Client Support Specialists to ensure full client coverage during scheduled hours. Review and analyze daily reports. Track agent performance. Monitor calls for assigned agents to maintain quality standards. Review tickets for assigned clients to ensure accuracy and quality Continuous Improvement: Analyze performance data to identify areas for improvement. Implement improvements in service delivery processes and tools. Stay updated with industry trends and emerging technologies to enhance service desk capabilities. Communication and Reporting: Prepare and present regular reports on service desk performance to senior management. Maintain effective communication with end-users, stakeholders, and other IT teams. Ensure the knowledge base is up-to-date and accessible to the team and users Qualifications Education: Bachelors degree in information technology, Computer Science, or a related field (preferred). Experience: 4+ years of proven experience in an IT Service Desk or similar technical support role. 2+ years of Experience in a leadership or supervisory role within an IT environment. Skills: Strong leadership and team management skills. Excellent problem-solving and decision-making abilities. Outstanding customer service and communication skills. Proficiency in IT service management tools and systems Benefits At Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer. Show more Show less
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. We are seeking a proactive Level 1 NOC Engineer with expertise in Windows and network systems to join our team. As a Level 1 NOC Engineer, you will be responsible for monitoring and maintaining our clients' IT infrastructure, troubleshooting issues related to Windows servers and network devices, and providing timely resolution to incidents and service requests. Responsibilities : Monitor alerts and tickets generated from monitoring tools to identify and address issues related to Windows servers and network devices. Perform initial triage and diagnosis of incidents and service requests, escalating to Level 2 support as needed. Troubleshoot basic issues related to Windows server operating systems, Active Directory, DNS, DHCP, and other network services. Assist with basic network troubleshooting, including connectivity issues, VLAN configuration, and firewall rules. Perform routine maintenance tasks, such as patch management for (Desktops and Servers) and software updates, to ensure system reliability and security. Resolve issues generated from Backup management solutions (eg: Veeam, Datto, Azure, ..) Resolve incidents with in respective SLA’s Document all incidents, resolutions, and procedures followed in our ticketing system, ensuring accurate and up-to-date records. Provide technical assistance and guidance to end-users and internal teams, escalating complex issues to senior engineers as necessary. Collaborate with other teams, such as Systems Administration and Help Desk, to provide seamless support and resolve technical issues. Qualifications : Bachelor’s degree in computer science, Information Technology, or related field (preferred). 2 to 4 years of experience in a similar role, with a focus on Windows server administration and network troubleshooting. Knowledge of Windows server operating systems (e.g., Windows Server 2012/2016/2019) and Active Directory services. Familiarity with basic networking concepts, protocols, and troubleshooting techniques. Experience with monitoring tools such as Connective RMM SolarWinds, Strong problem-solving skills and attention to detail. Effective communication skills, with the ability to interact professionally with clients and internal teams. Benefits at Innovatia: Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.