Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. We are seeking an experienced and proactive HR Generalist to join our team. The ideal candidate will have 5–6 years of experience in core HR functions, including recruitment, payroll, administration, employee relations, and compliance. This is a full-time, remote role requiring strong communication skills and the ability to work during US business hours (IST night shift). Responsibilities : Recruitment and Onboarding: Manage end-to-end hiring processes, conduct interviews, and oversee smooth onboarding of new employees. Employee Relations: Address employee concerns, conduct workplace investigations when necessary, and foster a positive and inclusive work environment. Benefits Administration: Coordinate and manage employee benefits, including health insurance, leave policies, and retirement plans. Compensation and Payroll: Assist in payroll processing, address compensation-related queries, and ensure timely disbursement of salaries and benefits. Training and Development: Identify training needs, organize learning sessions, and support continuous professional development of employees. Performance Management: Support goal setting, manage performance review processes, and track performance improvement plans. Compliance: Ensure compliance with local labor laws, company policies, and HR regulations. Data Management: Maintain accurate and updated employee records in the HR information system (HRIS). Reporting and Analysis: Generate HR reports and analyze trends related to headcount, attrition, employee satisfaction, etc. Qualifications 5–6 years of experience in HR Generalist or similar HR roles Hands-on experience with recruitment, payroll, and HR operations Strong knowledge of labor laws and compliance practices Excellent communication and interpersonal skills High level of discretion and integrity when handling confidential information Comfortable working night shifts (US hours) Benefits at Innovatia. Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer. Show more Show less

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. We are seeking a detail-oriented and experienced Accounts Payable (AP) Specialist to join our finance team. The ideal candidate will have 3–4 years of hands-on experience in accounts payable functions and must be willing to work during US business hours (IST night shift). Strong communication skills and a commitment to accuracy and timeliness are essential for success in this role. Responsibilities: Invoice Processing: Accurately review, verify, and process vendor invoices in a timely manner. Payment Processing: Approve and process vendor payments in line with organizational policies and payment terms. Vendor Communication: Manage vendor queries and resolve discrepancies professionally and efficiently. Record Keeping: Maintain comprehensive and accurate records of all AP transactions. Reconciliation: Reconcile vendor statements and bank transactions regularly to ensure data integrity. Audit Support: Provide all necessary documentation and assistance for internal and external audits. Month-End/Year-End Procedures: Assist with month-end and year-end closing activities, including AP accruals and reporting. Qualifications: 3–4 years of proven experience in Accounts Payable Excellent verbal and written communication skills Proficiency with accounting software and ERP systems Strong attention to detail and organizational abilities Ability to work independently and handle confidential information with discretion Flexibility to work night shifts (US business hours) Benefits at Innovatia. Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer. Show more Show less

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. We are seeking an experienced and proactive HR Generalist to join our team. The ideal candidate will have 5-6 years of experience in core HR functions, including recruitment, payroll, administration, employee relations, and compliance. This is a full-time, remote role requiring strong communication skills and the ability to work during US business hours (IST night shift). Responsibilities Recruitment and Onboarding: Manage end-to-end hiring processes, conduct interviews, and oversee smooth onboarding of new employees. Employee Relations: Address employee concerns, conduct workplace investigations when necessary, and foster a positive and inclusive work environment. Benefits Administration: Coordinate and manage employee benefits, including health insurance, leave policies, and retirement plans. Compensation and Payroll: Assist in payroll processing, address compensation-related queries, and ensure timely disbursement of salaries and benefits. Training and Development: Identify training needs, organize learning sessions, and support continuous professional development of employees. Performance Management: Support goal setting, manage performance review processes, and track performance improvement plans. Compliance: Ensure compliance with local labor laws, company policies, and HR regulations. Data Management: Maintain accurate and updated employee records in the HR information system (HRIS). Reporting and Analysis: Generate HR reports and analyze trends related to headcount, attrition, employee satisfaction, etc. Qualifications 5-6 years of experience in HR Generalist or similar HR roles Hands-on experience with recruitment, payroll, and HR operations Strong knowledge of labor laws and compliance practices Excellent communication and interpersonal skills High level of discretion and integrity when handling confidential information Comfortable working night shifts (US hours) Benefits At Innovatia. Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer. Show more Show less

Innovatia Technical Services Inc (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services With over 300 professional experts across the globe, we service some of the worldsmost successful Fortune 500 and Fortune 1000 companies, We are seeking a detail-oriented and experienced Accounts Payable (AP) Specialist to join our finance team The ideal candidate will have 34 years of hands-on experience in accounts payable functions and must be willing to work during US business hours (IST night shift) Strong communication skills and a commitment to accuracy and timeliness are essential for success in this role, Responsibilities: Invoice Processing: Accurately review, verify, and process vendor invoices in a timely manner, Payment Processing: Approve and process vendor payments in line with organizational policies and payment terms, Vendor Communication: Manage vendor queries and resolve discrepancies professionally and efficiently, Record Keeping: Maintain comprehensive and accurate records of all AP transactions, Reconciliation: Reconcile vendor statements and bank transactions regularly to ensure data integrity, Audit Support: Provide all necessary documentation and assistance for internal and external audits, Month-End/Year-End Procedures: Assist with month-end and year-end closing activities, including AP accruals and reporting, Qualifications: 34 years of proven experience in Accounts Payable Excellent verbal and written communication skills Proficiency with accounting software and ERP systems Strong attention to detail and organizational abilities Ability to work independently and handle confidential information with discretion Flexibility to work night shifts (US business hours) Benefits at Innovatia, Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered, Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities, Remote work opportunities Focus on work/life balance, Immigration Program supporting immigration to Canada for eligible employees, We thank all candidates for their interest, however, only those selected for an interview will be contacted, Innovatia is an equal opportunity employer,

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. Responsibilities Deliver full-day technical training sessions to customers, partners, and AppDynamics employees. Conduct remote and/or onsite sessions using collaborative teaching methodologies. Collaborate with content development teams to design, structure, and refine course content. Create and test course materials, including labs, and support Alpha/Beta course deliveries. Serve as a Subject Matter Expert (SME) where required. Maintain a strong understanding of AppDynamics features and stay up to date with releases Foster cross-functional collaboration to enhance course offerings. Leverage engaging presentation skills to ensure impactful learning experiences Handle training-related administrative tasks. Accommodate cross-functional projects and mentor fellow instructors Travel Requirement: Training is currently conducted virtually via Cisco Webex. However, this role will require a minimum of 50% travel for in-person sessions once resumed. This will be both international & local travel to customer locations. Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. Your Impact as a Content Engineer Work on trainings related to Automation and Programmability in Cisco Products, Technologies, and Solutions Contribute to industry-leading certifications like CCNA, CCNP, and CCIE Responsibilities Develop a variety of learning content: Online courses (eLearning modules) Instructor-led training materials (presentations, handouts) Blog posts, tutorials, and articles Hands-on educational labs and scenarios Collaborate with SMEs to ensure content accuracy and relevance Translate complex technical information into easy-to-understand language for various audiences (beginner, intermediate, advanced) Develop engaging and interactive lab and scenario experiences Apply adult learning principles to ensure content is effective and meets learning objectives Proofread and edit content for clarity, grammar, and consistency Stay up-to-date on the latest Enterprise Networking, Service Provider technologies and products Technical Advocacy Explore the use of AI in content design and development Qualifications 5+ years of software development experience Experience with Python, Go, PHP, Node, C++, or Java Proficiency in using REST and other API interfaces Understanding of Software Development methodologies Experience implementing Continuous Development / Continuous Integration Direct application of automation and configuration tools like Ansible, Puppet, Terraform, etc. 2+ years of Linux system administration experience 5+ years of experience using revision control systems like Git, Subversion, or Mercurial Understanding of Networking Technologies, TCP/IP, routing, switching, and security Excellent written, communication, and presentation skills Instructional design skills or some experience in creating trainings and videos Experience with VMware, ESXi, and vCenter Preferred Qualifications Experience with Cisco hardware and software solutions Cisco DevNet Associate, Cisco DevNet Professional, and/or Cisco Certified DevNet Specialist Cisco CCNA or CCNP Certification Contributed to an open source project or published personal project on GitHub/GitLab Video presenter skills to create engaging videos on technical topics Ability to translate complex technical information into clear and concise language Experience with adult learning principles and instructional design Excellent communication and collaboration skills Ability to work independently and meet deadlines Strong presentation skills Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.

Innovatia Technical Services Inc (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services With over 300 professional experts across the globe, we service some of the worldsmost successful Fortune 500 and Fortune 1000 companies, Responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure timely closure Call ownership, drive to resolution and communication with customer Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers Proactive monitoring & Perform documented Escalation process Troubleshooting on Application Support (Off Shelf or Customized) MFDs Troubleshooting on Printers & Troubleshooting on VPN software and Collaboration tools Troubleshooting on Password Reset tools and Remote-Control tools Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony) Interaction with internal and external stakeholders Keep Users regularly updated with Alerts advising of any new or changed information Be willing to take on additional responsibilities and learning opportunities as they come up Qualifications Windows & Macintosh Operating systems Troubleshooting Experience with Active Directory, Azure, Office365, VPN, MFA, RDP Experience with remote tools LMI and BeyondTrust Experience with ServiceNow Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD) 3 + years of technical support experience with an IT Service Desk or Application Support Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills Excellent written, oral and verbal communication skills in English Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted, Innovatia is an equal opportunity employer, Show

Innovatia Technical Services Inc (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services With over 300 professional experts across the globe, we service some of the worldsmost successful Fortune 500 and Fortune 1000 companies, Responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure timely closure Call ownership, drive to resolution and communication with customer Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers Proactive monitoring & Perform documented Escalation process Troubleshooting on Application Support (Off Shelf or Customized) MFDs Troubleshooting on Printers & Troubleshooting on VPN software and Collaboration tools Troubleshooting on Password Reset tools and Remote-Control tools Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony) Interaction with internal and external stakeholders Keep Users regularly updated with Alerts advising of any new or changed information Be willing to take on additional responsibilities and learning opportunities as they come up ?Qualifications Windows & Macintosh Operating systems Troubleshooting Experience with Active Directory, Azure, Office365, VPN, MFA, RDP Experience with remote tools LMI and BeyondTrust Experience with ServiceNow Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD) 3 + years of technical support experience with an IT Service Desk or Application Support Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills Excellent written, oral and verbal communication skills in English Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted, Innovatia is an equal opportunity employer, Show

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. Responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure timely closure Call ownership, drive to resolution and communication with customer Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers Proactive monitoring & Perform documented Escalation process Troubleshooting on Application Support (Off Shelf or Customized) MFDs Troubleshooting on Printers & Troubleshooting on VPN software and Collaboration tools Troubleshooting on Password Reset tools and Remote-Control tools Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony) Interaction with internal and external stakeholders Keep Users regularly updated with Alerts advising of any new or changed information Be willing to take on additional responsibilities and learning opportunities as they come up ​Qualifications Windows & Macintosh Operating systems Troubleshooting Experience with Active Directory, Azure, Office365, VPN, MFA, RDP Experience with remote tools - LMI and BeyondTrust Experience with ServiceNow Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD) 1 + years of technical support experience with an IT Service Desk or Application Support Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills Excellent written, oral and verbal communication skills in English Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. Responsibilities · Coordinates and assists with sourcing and evaluating talent for potential opportunities within an organization. · Reviews resumes, assists with assessing and ranking prospective talent. · Conducts initial screening with potential candidates. · Submits qualified candidates to the client for review. · Builds a pipeline of qualified candidates for upcoming roles. · Cultivates relationships with external, often passive, talent. · Utilize and become an expert user on the Applicant Tracking System. Cultivates relationships with external, often passive, talent. Utilize and become an expert user on the Applicant Tracking System Track candidate activity to anticipate recruitment opportunities. Partner with Recruiters and networks to improve employee referrals, sourcing, and diverse representation in hiring practices. Qualifications A minimum of 4 years of experience in US IT Recruitment. A minimum of 4 years of experience in handling W2, C2C, and US Tax terms. Willing to work within the USA time zone and adhere to the USA holiday calendar, preferably in the East Coast time zone. Strong command of the English language Associate degree or bachelor’s degree in business or related field, or equivalent work experience Hands on experience in US recruitment policies, USA work culture, compliances, (taxation, deductions etc...) Must have IT Recruitment experience. Must have US IT Recruitment experience. Very strong in sourcing IT Profiles Very strong in W2, C2C, permanent and contract hiring, internal and external hiring Ability to deliver a positive and engaging candidate experience for internal and external candidates. Excellent verbal, written, and interpersonal communication skills. Excellent organizational and time management skills. Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) The following qualifications are ideal, but not required: Demonstrated experience with the successful execution of direct sourcing methodologies and tools (internet sourcing, networking, cold calling, research, etc.) Ability to prequalify and present initial opportunity and value proposition to identified candidates. Applicant tracking system and/or candidate relationship management (CRM) system experience, iCIMS preferred. Maintain in-depth and up-to-date business intelligence of relevant competitors, market conditions, hiring trends, and other relevant market data. Proficient in recruiting green card holders, EAD candidates, and individuals with various types of US visas. Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.