Technical Trainer

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

Responsibilities

• Deliver full-day technical training sessions to customers, partners, and AppDynamics employees.
• Conduct remote and/or onsite sessions using collaborative teaching methodologies.
• Collaborate with content development teams to design, structure, and refine course content.
• Create and test course materials, including labs, and support Alpha/Beta course deliveries.
• Serve as a Subject Matter Expert (SME) where required.
• Maintain a strong understanding of AppDynamics features and stay up to date with releases
• Foster cross-functional collaboration to enhance course offerings.
• Leverage engaging presentation skills to ensure impactful learning experiences
• Handle training-related administrative tasks.
• Accommodate cross-functional projects and mentor fellow instructors

Travel Requirement:

Training is currently conducted virtually via Cisco Webex. However, this role will require a minimum of 50% travel for in-person sessions once resumed. This will be both international & local travel to customer locations.

Benefits at Innovatia

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities
• Remote work opportunities
• Focus on work/life balance
• Immigration Program supporting immigration to Canada for eligible employees

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.