Job Description Role: Technical Specialist As a responsible Technical Specialist, you need to provide a high level of customer service to our clients across a wide variety of incidents and service requests. Provide both service transition functions and ongoing support activities, as well as assist in the development of support processes and procedures where required. Provide support activities including Provisioning, Incident and Change Management across a wide range of technologies. Provide an effective and efficient end-user service as a central point of contact between end users and the Information Services for the reporting and resolution of incidents and service requests. Co-ordination and Interaction with business users via different modes of communication. Required Skills Strong understanding and experience supporting Windows 7 / Above and other Operating Systems Strong Infrastructure knowledge like disc utilization, server monitoring, server housekeeping, patching, storage, VMware, Hyper and Azure. Strong understanding and experience supporting Windows Server 2008, 2012, 2016 Strong understanding and experience supporting Office 365 Strong understanding and experience supporting Office 2007-2016 Strong understanding of Microsoft Active Directory, Group Policy and User Permissions Basic understanding of network concepts and ability to perform basic network troubleshooting. Installation and configuration of PC peripherals Strong Analytical & problem-solving skills Strong and fluent communication skills in English (verbal and written) Ability to take direction or/and work independently in a fast-paced environment Strong time management and ability to manage shifting priorities Work in a fast-paced environment and be able to multitask Desirable Skills Experience with two factor authentication such as Duo or Okta Knowledge of any CRM applications or any Software as a Service (SaaS) application Working Knowledge in any Ticketing Tool Hands-on experience on Microsoft Exchange 2007/2016 Understanding of SCCM Understanding of Android and iPhone configuration Able to prepare end-user and/or technical documentation MCSE / MCSA / CCNA / CCNP Certifications.
Designing and developing engaging and visually appealing presentations for various audiences which includes infographics, charts. Strong design skills, proficiency in presentation software, and to translate complex information into clear visuals.
Role: Windows and Nutanix System Administrator This role needs expert knowledge of the Windows and Virtualized environment. The system administrators who specialize in installing, configuring, and maintaining Windows-based servers. This role encompasses support for business-critical and development-related departments and personnel. This role requires extensive knowledge of Windows/Virtualized environment and frequently involves both risk assessment and user support tasks. This position also demands the person to work in the manufacturing environment and have a good understanding of the manufacturing process and the applications. He should know the interdependencies of the windows environment, virtual environment and the manufacturing applications. The goal of this role will be to ensure that our technology infrastructure runs smoothly and efficiently. Collaborate and communicate within a team for projects or initiatives to understand their requirements. Roles and Responsibilities: Install and Configure Windows Servers Install and Configure Nutanix environment Provide Technical Support and Guidance Perform System Maintenance Monitor System Performance Create System Backups Create Documentation Applied Knowledge and skills Expert in Nutanix Virtualization Product. Microsoft Server OS 2012 and 2016. Active Directory, DNS, AD Trust, Group Policy, Shell Scripting concepts, practices, and procedures OS networking and Network standards Lenovo Storage environment and management. Must have worked on Manufacturing environment with Virtualization Platform as Nutanix He must be a self-starter and be able to work under deadlines. He must have good communication skills and must be able to work in a team environment Ability to plan, document, install and effectively implement setup across heterogeneous environments Proven track record with projects and deploying new technology Good writing and documentation skills Certifications: Relevant Certification (windows administration) will be an added advantage. Role & responsibilities
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