Job Description Role: Technical Specialist As a responsible Technical Specialist, you need to provide a high level of customer service to our clients across a wide variety of incidents and service requests. Provide both service transition functions and ongoing support activities, as well as assist in the development of support processes and procedures where required. Provide support activities including Provisioning, Incident and Change Management across a wide range of technologies. Provide an effective and efficient end-user service as a central point of contact between end users and the Information Services for the reporting and resolution of incidents and service requests. Co-ordination and Interaction with business users via different modes of communication. Required Skills Strong understanding and experience supporting Windows 7 / Above and other Operating Systems Strong Infrastructure knowledge like disc utilization, server monitoring, server housekeeping, patching, storage, VMware, Hyper and Azure. Strong understanding and experience supporting Windows Server 2008, 2012, 2016 Strong understanding and experience supporting Office 365 Strong understanding and experience supporting Office 2007-2016 Strong understanding of Microsoft Active Directory, Group Policy and User Permissions Basic understanding of network concepts and ability to perform basic network troubleshooting. Installation and configuration of PC peripherals Strong Analytical & problem-solving skills Strong and fluent communication skills in English (verbal and written) Ability to take direction or/and work independently in a fast-paced environment Strong time management and ability to manage shifting priorities Work in a fast-paced environment and be able to multitask Desirable Skills Experience with two factor authentication such as Duo or Okta Knowledge of any CRM applications or any Software as a Service (SaaS) application Working Knowledge in any Ticketing Tool Hands-on experience on Microsoft Exchange 2007/2016 Understanding of SCCM Understanding of Android and iPhone configuration Able to prepare end-user and/or technical documentation MCSE / MCSA / CCNA / CCNP Certifications.
Designing and developing engaging and visually appealing presentations for various audiences which includes infographics, charts. Strong design skills, proficiency in presentation software, and to translate complex information into clear visuals.
Role: Windows and Nutanix System Administrator This role needs expert knowledge of the Windows and Virtualized environment. The system administrators who specialize in installing, configuring, and maintaining Windows-based servers. This role encompasses support for business-critical and development-related departments and personnel. This role requires extensive knowledge of Windows/Virtualized environment and frequently involves both risk assessment and user support tasks. This position also demands the person to work in the manufacturing environment and have a good understanding of the manufacturing process and the applications. He should know the interdependencies of the windows environment, virtual environment and the manufacturing applications. The goal of this role will be to ensure that our technology infrastructure runs smoothly and efficiently. Collaborate and communicate within a team for projects or initiatives to understand their requirements. Roles and Responsibilities: Install and Configure Windows Servers Install and Configure Nutanix environment Provide Technical Support and Guidance Perform System Maintenance Monitor System Performance Create System Backups Create Documentation Applied Knowledge and skills Expert in Nutanix Virtualization Product. Microsoft Server OS 2012 and 2016. Active Directory, DNS, AD Trust, Group Policy, Shell Scripting concepts, practices, and procedures OS networking and Network standards Lenovo Storage environment and management. Must have worked on Manufacturing environment with Virtualization Platform as Nutanix He must be a self-starter and be able to work under deadlines. He must have good communication skills and must be able to work in a team environment Ability to plan, document, install and effectively implement setup across heterogeneous environments Proven track record with projects and deploying new technology Good writing and documentation skills Certifications: Relevant Certification (windows administration) will be an added advantage. Role & responsibilities
Job Title: VoIP L3 Enginee r Job Description: Experience: 6-7+ years in Cisco Collaboration (L3 support) with proactive in identifying, investigating and resolving technical incidents and problems and restoring services to clients by managing incidents to resolution. The VOIP Engineer (L3) focuses on third line support for high complexity incidents. He must be Subject matter expert in IPT Purpose & Accountabilities: Should be able to understand LAN & WAN terminology and should be able to correlate their impact on VOIP and Video segments Support to VOIP Cluster components with hands on experience on configuration & administration of Cisco Call Manager Unity Connection Servers Cisco Voice Gateway UCS server, CIMC and Esxi knowledge Configuration and supporting VOIP implementation at remote sites Validation of VOIP implementation documents like site readiness, LLD Validation of Bill of Materials Should be proactive to identify security vulnerabilities and provide a fix Should have good hands-on experience on IOS upgrade /Firmware upgrades Configuration and supporting QoS & Packet analysis Configuration and support Switching, VLAN, Ether channel, HSRP Good Troubleshooting Call Manager, Voice Gateway, On Net Calling Issues Support VOIP analysis and reporting to achieve savings Manage medium-to-high priority projects in VOIP Support configuration & administration Cisco Call Manager, Unity Connection Servers Should be expert in CSS, Partition, route pattern, Unity connection, UCS server, CIMC and Esxi, Dial peers, Certificate renew, maintenance work. Should be expert Voice Gateway configuration and implementation (Hardware refresh) UCS server configuration & implementation (Hardware Refresh) Should have hands on experience for application server backup and restore Design & implementation of Voice equipment Must have good implementation knowledge of SIP & H323 Should have good knowledge about cloud Telephony Should be an escalation point for complex and critical issues Self-initiatives for the continuous improvement in Voice area Good Communication skills and ability to coordinate with global stakeholders Should have hands on experience for call manager /cluster upgrade Subject matter expert in VoIP area Need to handle all escalations, critical issues Key Skills: Knowledge about CISCO VOIP, configuration and troubleshooting Understanding of WAN, LAN terminology Communication skills (both verbal and written) Switching Cabling standards Scripting knowledge VMWare & Windows Key Relationships: Collaborate with Team members Stakeholder management & interactions. Experience: Minimum years of work experience preferred: 6 to 7 years Other work requirements: Might have to work in shifts (Morning / General / Second Shift) Needs to attend calls in US morning Licenses and certifications: Professional Certification - CCNA Voice is a must, CCNP Voice (Preferred) Scripting knowledge Education: Any Graduate (Applicable for GIT) CCNA Voice Certified (Must) & CCNP Voice (Preferred)
Job Description Role: Network Engineer L3 (Cisco Switches & Wireless) 6+ years in Cisco switches and wireless (L3 support) with proactive in identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Required Skills Minimum years of work experience preferred: 6+ years Other work requirements: Might have to work in shifts ( Morning / General / Second Shift ) Needs to attend calls in US morning Licenses and certifications: Professional Certification - CCNA is a must, CCNP (Routing & Switching) is preferred Co-ordination and Interaction with business users via different modes of communication. In depth knowledge and hands on experience on Cisco Switches and Wireless, their administration/configuration & troubleshooting Communication skills (both verbal and written) Cabling standards Vmware & Windows Cisco Switches - Responsibilities include but are not limited to: L3 network engineer should be Subject Matter Expert (SME) Switches & Wireless Administration of Cisco LAN and Wireless technologies Ability to understand LAN, Wireless, TCP/IP & IP Addressing terminology and correlate with production environment Perform network troubleshooting to isolate and diagnose common network problems related to site LAN and Wireless. Analyze business requirements to develop LAN & Wireless solutions and perform network modeling, analysis and planning. Monitor and analyze network performance and data input/output reports to detect problems Prepare detailed network specifications, including diagrams, equipment configurations with defined LAN & Wireless standards Implement network Switches, Wireless controller and Access point solutions as required Implementation of HSRP, EtherChannel, VLAN and VTP Implementation of Trunking, Spanning tree and Access lists Implementation of SSH, SNMP, DHCP, QoS technologies Deliver the projects assigned to him/her Administration of Cisco Switches ( 35XX , 93XX , 94XX , 95XX series), Wireless Controllers and Access Points Administration of Cisco Prime and Cisco ISE as AAA Administration of Cisco Tools like DNA Center and Cisco Service Platform Collector Coordinate with Cisco on TAC cases for resolution of the issue Attend scheduled calls in US morning time Support pre planned network implementations in different timezones Ability to identify, analyze, and resolve problems logically Ability to troubleshoot and identify root cause Cisco Wireless - Responsibilities include but are not limited to: Hands on experience on Cisco Wireless Controllers and Access points WLC 3504/5508/5520/8540/9800 AP 28XX/37XX/38XX/91XX Hands on experience on Wireless Implementations & Troubleshooting In depth knowledge of troubleshooting wireless issues Hands on experience on tools like Cisco Prime, DNA Center and Cisco ISE as AAA Understanding of network sniffers, WireShark captures Basic understanding of Routing Protocols Basic understanding of Network Hardening standards Design and implementation of LAN and Wireless network Good Communication skills and ability to coordinate with global stakeholders Vendor coordination & management Education Any Graduate (Applicable for GIT) CCNA (Must to have ) J CNP routing & switching ( preferred )J
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