Support Specialist

Job Title:

Location:

Company:

Type:

Experience Level:

software solutions for the maritime and shipping industry

Experienced Support Specialist

Job Overview

In this role, you’ll act as a key bridge between our clients and internal teams, providing high-quality support for our maritime software products. You'll troubleshoot issues, offer technical guidance, and ensure user satisfaction through effective communication and timely problem resolution.

Key Responsibilities

• Provide first and second-level support for maritime software applications (e.g., PMS, procurement, QHSE, crew management, etc.).
• Troubleshoot functional, configuration, and integration issues across desktop and web platforms.
• Assist users with installations, updates, and data-related queries.
• Maintain detailed logs and resolutions within our support ticketing system.
• Collaborate with QA and development teams to escalate and resolve complex bugs.
• Develop knowledge base articles, FAQs, and user documentation.
• Provide remote training and onboarding support for new users.
• Monitor system usage and proactively flag potential issues or optimizations.

Required Skills & Qualifications

• 3+ years of experience

  in technical support or customer service roles, preferably in a

  maritime software or ERP environment

  .
• Familiarity with

  maritime operations

  , such as fleet management, maintenance, procurement, safety, or crewing.
• Experience supporting marine software will be an advantage.
• Strong troubleshooting skills with working knowledge of

  databases (SQL),Reporting Service, Windows OS, and networking

  .
• Excellent communication skills and the ability to work with clients across different cultures and time zones.
• Ability to manage multiple tasks and prioritize efficiently.
• Strong documentation and reporting skills.
• Willing to Travel.

Preferred Qualifications

• Degree/diploma in

  IT, Engineering, Computer Science

  , or related field.
• Prior seagoing or ship management experience is an advantage.
• Basic knowledge of scripting or report customization (e.g.,SSRS Reports, Crystal Reports, Power BI) is a plus.

What We Offer

• Competitive salary and performance-based bonuses
• Exposure to global clients and cutting-edge maritime technologies
• Collaborative work culture with growth opportunities
• Learning support and career development pathways

Ready to Join Us?

Be part of a company that’s transforming the maritime industry through technology. Apply now with your resume and a short cover letter explaining your experience in maritime software support.

careers@ulysses-systems.com

www.ulysses-systems.com

Let’s shape the future of maritime together.