Support Specialist

We're Hiring: Support Specialist (E-Balance Filing Software) – German-Speaking

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AvenDATA is a European tech-driven company specializing in the decommissioning and archiving of legacy ERP and financial systems such as SAP, Oracle, and Navision. Our software solutions are used by companies around the world to ensure secure and compliant data handling.

Support Specialist

• Provide support to clients using our E-Balance (E-Bilanz) filing software
• Handle support requests via email and (if needed) via remote desktop sessions
• Analyze and resolve technical issues related to XML-based data transmission
• Document support cases and communicate recurring issues to the product team
• Collaborate closely with our German-speaking back office
• Handle standard cases independently after training

• Very good to excellent

  German language skills

  (spoken and written, C1 level or higher)
• Solid

  technical understanding

  , ideally from previous IT support experience
• Familiarity with software tools and structured data formats (e.g., XML)
• Strong communication skills and a client-oriented mindset
• Reliable, structured, and independent working style
• Willingness to learn about the E-Balance filing process and software specifics

• 100% remote – work from anywhere in India
• Attractive INR-based salary, above market average
• Long-term position with a stable and structured work environment
• Close cooperation with our experienced German back office
• Thorough onboarding and technical training
• Modern tools and clear support processes

CV

s.shekar@avendata-group.com

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