Support Specialist

Support Specialist | Gurugram (On-site)

Are you passionate about delivering top-notch product support, creating helpful customer content, and ensuring best-in-class customer experiences?

Omniful

About Us

At Omniful, we’re transforming how businesses scale through next-gen B2B SaaS solutions. From e-commerce enablement to supply chain innovation, we make digital transformation seamless, scalable, and smarter.

What You’ll Do

🔹 Create easy-to-follow help content like explainer videos and guides.

🔹 Assist users with technical issues, answer their questions, and resolve support inquiries.

🔹 Collaborate with product teams to continuously improve customer experience and product adoption.

What You Bring

✅ 3–5 years in a support/customer-facing role.

✅ Exceptional English communication skills.

✅ Customer-first mindset.

✅ Comfortable working with SaaS products.

Why Join Us?

✨ Be part of a passionate, fast-paced team that’s building the future of operations tech.

✨ Career growth, skill development, and a chance to make a real-world impact.

✨ Competitive salary and a supportive environment where your work matters.

Apply today and be part of our journey!