Support Engineer

Location:

Qualification Required: Min. Bachelors in Computer Science & IT or Equivalent

Experience: M

Day Shift Focus (API & Business Ops)

• Ensure

  Myplan8 APIs

  are operational, responsive, and functioning as expected.
• Monitor data ingestions and calculations, and coordinate with the product team to take corrective actions for any anomalies
• Respond to Client’s solution-side queries
• Proactively monitor

  Redis

  and

  MongoDB

  performance.
• Validate successful

  cache refreshes and invalidation

  events.
• Investigate API errors (403, 500, timeouts), log findings, and coordinate fixes with DevOps if needed.
• Coordinate with the Client infra team in case server provisioning is required
• Communicate effectively with both Myplan8 Engineering and Client Operations teams.
• Support

  MongoDB replica set

  integrity, backup verification, and cache health checks.
• Container monitoring: Track service uptime, memory/CPU, auto-restart logs.

Skills Required

DevOps & Infrastructure Monitoring

• Strong experience with Docker: container creation, management, scaling, log inspection, and resource limiting (memory/CPU).
• Familiarity with container orchestration basics for scaling out services (manual or scripted).

• Hands-on with service monitoring and auto-restart policies using Docker (restart=always, healthcheck directives).

• Proficient in Linux system administration (RHEL 9.x preferred): cron jobs, system logs, network tools, permissions, and process management.
• Comfortable using basic shell scripting for automation and log parsing (e.g., Bash, Python).
• Exposure to version control with Git, particularly managing containerized deployments and rollback procedures.
• Understanding of networking and firewall rules for private IP-based service isolation and communication.
• Understanding of

  resource monitoring

  (top, htop, docker stats, etc.) to proactively manage noisy neighbor issues.

Database & Cache Management

• Experience with MongoDB: working with replica sets, collections, indexing, query optimization, and backup/restore procedures.
• Ability to monitor MongoDB performance and respond to connection pool issues, replication lag, and large collection scans.
• Familiar with MongoDB containerized deployment: managing persistent volumes and environment configurations.
• Practical knowledge of Redis: key expiration (TTL), memory usage monitoring, eviction policies, and event-driven invalidation handling.
• Experience in debugging cache inconsistencies, especially where cache sits between APIs and underlying databases.
• Understanding of data flow between ingestion, ETL processing, and API layer, with ability to verify consistency across systems.

API Monitoring & Testing

• Proficient in

  API testing and validation

  using tools like

  Postman

  ,

  curl

  , or command-line scripts.
• Experience writing

  automated API health checks

  for key endpoints
• Strong grasp of

  token-based authentication

  , session handling, and header configurations in secure environments.
• Familiar with

  response validation

  (status codes, schema, latency) and debugging API failures (timeouts, 4xx/5xx errors).
• Capable of

  root cause analysis

  when APIs fail due to backend data or cache issues.
• Understanding of

  audit logging and traceability

  for each API request/response cycle within the Client’s compliance scope.

Security & Access Control

• Familiarity with

  secure configuration

  of environment variables, private IP whitelisting, and network isolation.
• Knowledge of

  role-based access

  and operational discipline in controlled enterprise environments
• Understanding of

  private access controls

  such as

  firewall whitelisting

  , IP-based restrictions, and access segmentation across client’s internal infrastructure.
• Experience working within

  controlled enterprise environments

  , particularly in

  regulated sectors

  (e.g., banking or government), with strict

  change management

  ,

  access audit trails

  , and

  compliance requirements

  .
• Ability to respond to and escalate alerts or anomalies in line with

  SOPs for high-availability environments

  and

  incident management protocols

  .