- 1+ years of customer service experience - 1+ years of driving process improvements experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays At Amazon.com, we strive to be Earth’s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history. The Selling Partner Support (SPS) organization in Amazon provides world-class support to our global Selling Partners, and is looking for a SPS T4 Associate in our program. The T4 Associate is accountable for providing support on tickets governed by internal service level agreements. The T4 Associate is responsible for creating a high-performance culture that demonstrate levels of ownership, accountability and selling partner advocacy that enable the vision of a remarkable Selling Partner/SPS/T4 on boarded groups’ experience. By serving as the first resolution point for SPS Associates supporting Trouble Tickets from Sellers, Brands and Vendors. Key job responsibilities This includes, but is not limited to: • The SPS T4 Associate demonstrates end to end ownership of every ticket raised coupled with proactive problem solving and provides exceptional support. • Demonstrates effective, clear and professional written and oral communication. • Provides prompt and efficient service including the appropriate escalation of the issues. • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Experience within a customer service environment Desire to expand skills into new areas. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 1+ years of customer service experience - 1+ years of driving process improvements experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays At Amazon.com, we strive to be Earth’s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history. The Selling Partner Support (SPS) organization in Amazon provides world-class support to our global Selling Partners, and is looking for a SPS T4 Associate in our program. The T4 Associate is accountable for providing support on tickets governed by internal service level agreements. The T4 Associate is responsible for creating a high-performance culture that demonstrate levels of ownership, accountability and selling partner advocacy that enable the vision of a remarkable Selling Partner/SPS/T4 on boarded groups’ experience. By serving as the first resolution point for SPS Associates supporting Trouble Tickets from Sellers, Brands and Vendors. Key job responsibilities This includes, but is not limited to: • The SPS T4 Associate demonstrates end to end ownership of every ticket raised coupled with proactive problem solving and provides exceptional support. • Demonstrates effective, clear and professional written and oral communication. • Provides prompt and efficient service including the appropriate escalation of the issues. • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Experience within a customer service environment Desire to expand skills into new areas. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of tax, finance or a related analytical field experience - 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - 3+ years of business or financial analysis experience - Experience defining requirements and using data and metrics to draw business insights - Experience making business recommendations and influencing stakeholders - Strong proficiency in statistical analysis and modeling (R, Python) - Experience with regression analysis and correlation modeling - Knowledge of financial modeling and P&L analysis - Familiarity with machine learning concepts - Proficiency in SQL and database querying The Order Performance, Trust, Analytics & Experiences (OPTANE) team seeks a Business Analyst to drive strategic economic impact analysis of our marketplace quality initiatives. In this role, you will quantify how OPTANE's seller performance standards, enforcement actions, and trust-building mechanisms/initiatives create business value through improved customer experience, reduced defect rates, and enhanced marketplace health. Working directly with the Senior Program Manager, you will develop scalable frameworks to measure and communicate the impact of our team's decisions on Amazon's marketplace performance and seller ecosystem. Your role will focus on translating complex operational metrics into clear economic value propositions, enabling data-driven decision-making at all levels of the organization. Key job responsibilities Strategic Business Impact Analysis & Investment Planning * Support P&L impact analysis of Order Performance initiatives, connecting seller performance metrics to business outcomes * Assist in developing business cases and scenario models for strategic investments * Help create executive-ready analyses translating operational metrics into clear financial narratives Trust & Performance Analytics * Develop attribution and predictive models connecting seller performance to customer behavior metrics * Analyze relationships between performance standards and customer confidence across seller segments and regions * Support development of risk assessment and opportunity sizing frameworks for policy changes and enforcement strategies Marketplace Health Measurement * Help implement measurement frameworks for evaluating performance standards' impact on marketplace health (revenue, selection) * Analyze economic trade-offs between immediate metrics and long-term sustainability * Measure effectiveness of seller improvement programs through data-driven analysis Impact Measurement Framework Development * Support development of self-serve measurement tools for OPTANE teams * Help create automated valuation models that scale with business needs * Contribute to documentation and knowledge transfer systems * Assist in implementing Gen AI and machine learning solutions for opportunity identification A day in the life Your day typically begins with the team standup where you align on key analytics priorities and ongoing projects. The morning might continue with deep-dive analytical sessions to study marketplace performance data and build impact models. You'll collaborate with the Economics team to analyze patterns between seller metrics and customer behavior, working together to identify key trends and insights. Your day includes partnering with Finance teams to develop business impact assessments and with Data Science teams to build and refine prediction models. You'll spend time creating visualizations and dashboards to communicate findings for upcoming business reviews. Between collaborative sessions, you'll focus on documenting analysis methodologies and updating measurement frameworks. You might connect with global teams to incorporate regional perspectives into your analysis, then wrap up by working on automation improvements before heading out to enjoy your evening! 3+ years’ experience in quantitative analysis roles Master's degree in related field Experience in e-commerce analytics Knowledge of causal inference Experience with Amazon's internal tools Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Education Qualification: Graduate in any discipline - • Work Experience: 0 to 5 years - • Communication Skills- Excellent communication skills (written and spoken) in English language - • Ability to handle and interpret large sets of data - • Demonstrated ability to work in a team in a very dynamic environment About the team: The mission of Sales Abuse prevention -Operations (SAP) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally. Job Description: Sales abuse prevention operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SAP Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key job responsibilities Roles and Responsibilities: This includes, but is not limited to: • Researches and evaluates facts surrounding seller transactions • Takes appropriate action on investigated transactions based on established standard operation procedure and tools • Documents their actions by providing detailed annotations • Communicates with external customers via phone or email during the investigation process • Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process • Understand the issue and make best use of the available resources to resolve it • Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard • Communicate with internal and external stakeholders • Understand performance metrics to create analysis for driving business goals • Meet predetermined and assigned productivity targets and quality standards Demonstrated problem solving and analytical skills • Proven ability to work productively and efficiently in an independent setting • Proven ability to clearly communicate with managers and associates at all levels • Global perspective and solid understanding of business objectives • Excellent attention to detail and work with the highest level of accuracy Additional Information: - Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months') - Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics - 5+ years of leading technology teams as a information technology operations manager experience - Knowledge of cabling best practices Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.” Amazon, is seeking bright, adaptable, and hardworking applicants to work at our Corporate Offices in the National Capital Region, India. IT Support Managers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Manager II excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of Leadership skills and technical aptitude over a large scope of IT software, hardware, and networking disciplines. About The Role As an IT Support Manager II, you will use your Leadership & technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to Lead a technical IT Team who take care of customer issues in time of crisis to get them working again. You are actively expanding your scope considering customer need. AWS technologies and distributed systems concepts. Responsibilities include, but are not limited to · Managing team of ITSEs · Co-ordination with other internal & external stake holders. - Support virtual or physical events and town halls for India - Manage Audio Visual devices and services in India · SL governance for team ensuring services uptime for customers. · Helping and leading team to troubleshoot difficult IT problems. · Collaborate with internal teams or vendors to execute projects. · Lead continuous improvement efforts. · Audit the quality of work performed and provide constructive feedback when necessary. · Automate manual tasks; create/improve small tools that help make team operations more efficient. · Be the first point of escalation. · Having a good exposure in IT Asset management. · Senior Level Customer Support. · Participate in hiring, training and development of team. Basic qualifications • Bachelor’s degree in Computer science or IT related field. • 4+ years of experience in two or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI) • 4+ years of experience troubleshooting skills in a multi-user high availability environment • Experience in Audio Visual devices and services • 4+ years of experience in virtual or physical events and town halls • 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP • 4+ years of experience in leading Technical team. Preferred qualifications • Bachelor’s degree in Computer science or IT related field. • Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience • ITIL certification • Experience in Audio Visual devices and services • Experience in Linux, Microsoft, and network systems administration • Strong troubleshooting skills of very complex systems • Ability to explain complex IT concepts in simple terms • Excellent written and verbal communication skills • Ability to manage high priority projects • Ability to travel up to 25% Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation/ Age Bachelor's degree Experience with system management tools and client/server environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 5+ years of experience in training or instructional design core works We are seeking an experienced Learning Experience Program Manager (LX PM)to join the Customer Trust Training (CTT) team, specifically supporting the Selling Experience Partner Operations (SEPO) Learning Experience Design team. This pivotal role will focus on driving learning excellence through data-driven insights for curriculum development, enhancements, and performance optimization. The position requires managing performance insights to improve decision quality and leading key learner experience initiatives to support SEPO Investigators worldwide. The LX PM will concentrate on three primary areas: first, partnering with Operations, TRACE, Product, and Business teams to understand training needs and devise solutions while serving as a consulting partner; second, collaborating with Ops and Learner Performance teams to analyze trending defects and define corrective and preventive measures from a training content perspective; and third, managing key business priorities from stakeholders, overseeing the project portfolio and intake process, and maintenance cycle management for Learning Experience Design. The ideal candidate should possess strong analytical skills, program management expertise, and the ability to work effectively across multiple teams and stakeholders while maintaining a focus on improving learning outcomes and operational efficiency. Key job responsibilities Strategic Learning Design & Consultation • Partner with Operations, TRACE, Product, and Business teams to assess training needs • Lead planning the design, development, and implementation of comprehensive learning solutions • Serve as primary consulting partner for training initiatives Performance Analysis & Improvement • Design and manage learner progression paths from onboarding through advanced skills • Implement statistical-based toll-gates and success criteria • Analyze training effectiveness using data-driven insights • Partner with Operations to address trending defects through training solutions Program Management • Lead curriculum evaluation and maintenance governance • Manage project portfolio and intake process • Drive defect reduction initiatives • Oversee maintenance cycle management for Learning Experience Design Quality Assurance & Reporting • Conduct deep-dive analyses of executive escalations • Develop and implement corrective and preventive measures • Prepare monthly flash reports on program effectiveness • Track and report key performance metrics About the team The mission of the Customer Trust Training team (CTT) is to protect Amazon customers by ensuring that all Investigators are able to deliver on our high-performance bar following completion of training on a new skill or learning path. Our primary responsibility is to create and deliver process training across all Investigator populations, including new hire core, upskill, cross-skill, cross-vertical, specialty queue trainings. Additionally, we also support change management and defect reduction training solutions as required by specific business units. Within CTT, there are three primary teams—, and Learning Experience Design (LXD), Training Delivery (TD), and Learner Performance (LP). 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules 3+ years of communicating with and presenting to executive and senior audiences experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience in data-driven business operations processes Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. At Amazon, we're working to be the most customer-centric company on earth, providing safe and authentic products to our customers by safeguarding Amazon’s global marketplaces. Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation. Key job responsibilities We are looking for a Product Compliance Associate to join the POE program. This individual will be required to validate, review and deep dive investigations and products, to ensure that customers receive authentic and safe products in the condition they expected, ensuring a trusted shopping experience on Amazon. The right person for this role is someone with strong judgment, Ownership, Bias for Action, and attention to detail - someone who can deliver results in a fast-paced, highly ambiguous environment and identify and drive long-term solutions. This person will play a key role in identifying stake-holder concerns, identifying defects, pulling data, analyzing trends and providing the best solution and way forward. Being able to identify patterns in defects, ability to deep dive sellers, handle escalations and an eye for detail will make you successful at this job. Analytical skills Deep dive skill Familiar with SQL querying Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.