Support Coordinator

Job Description – Support Coordinator

Position Overview

We are seeking a highly organized, presentable, and client-focused Support Coordinator to join our team. The role combines office administration, client onboarding, CRM management, HR coordination, social media support, and executive assistance to the CEO. As the front face to clients, the Support Coordinator will work closely with all key departments—Project, HR, Marketing, Sales, and Finance—ensuring smooth communication, coordination, and execution of tasks across the organization.

Key Responsibilities

1. Client & Project Coordination

• Act as the first point of contact and front face to clients.
• Manage client onboarding and maintain records in the CRM system.
• Coordinate client meetings, calendar bookings, and follow-ups.
• Act as a bridge between clients and internal teams to ensure smooth workflow.
• Prepare and share business proposals (BP) with clients.
• Support in marketing and sales calls, messages, and follow-ups.

2. Office & Administration

• Manage office administration, documentation, and overall setup.
• Maintain attendance records and general compliance.
• Provide assistance to the CEO and leadership team in daily operations.
• Support cross-departmental communications and reminders.

3. Marketing & Sales Support

• Assist in marketing and sales target planning with reports and trackers.
• Support WhatsApp API marketing and coordinate with freelancers/vendors.
• Provide assistance in campaign execution and reporting.
• Coordinate with the design team for marketing content and creatives.

4. Social Media Management

• Support client and in-house social media accounts.
• Oversee content creation, scheduling, posting, and boosting ads.
• Coordinate with clients for approvals and confirmations.
• Prepare monthly reports in Excel and share with clients.

5. HR Coordination

• Assist in recruitment, onboarding, and interview scheduling.
• Document candidate details and maintain HR records.
• Support HR and Chief in employee engagement activities.

6. Finance & Billing Support

• Coordinate with the finance team for billing, invoices, and payment follow-ups.
• Track payments and share updates with management.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Management, or related field.
• 1–2 years of experience in coordination, administration, or client-facing roles.
• Excellent command of MS Excel (Pivot Tables, VLOOKUP, Conditional Formatting, Reports, Dashboards).
• Strong CRM knowledge and data management skills.
• Excellent communication (verbal & written) and interpersonal skills.
• Presentable, client-oriented, and professional in interactions.
• Strong team coordination and multitasking abilities.
• Proficiency in MS Office/Google Workspace.
• Knowledge of social media platforms and digital marketing tools is an advantage.

Key Attributes

• Responsible, organized, and detail-oriented.
• Positive attitude with excellent client-handling skills.
• Strong follow-up and reminder management ability.
• Ability to work closely with the CEO and senior leadership.
• Team player with problem-solving mindset.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person