Support Coordinator

Key Responsibilities:

1. Calls & SLA Management

* Monitor and manage service level agreements (SLAs) related to calls.

* Ensure timely response and resolution of customer queries.

2. Resource Management

* Oversee team leave schedules and align resources as per policy.

* Coordinate with engineering teams for smooth operational support.

3. Incident Management

* Log, track, and resolve incidents efficiently.

* Collaborate with teams to ensure swift and effective resolutions.

4. Scheduled Activities

* Plan and execute scheduled maintenance or service activities.

* Ensure proper documentation and communication of all planned activities.

5. Documentation

* Prepare and maintain project documentation, including reports, presentations, and plans.

* Keep records organized and accessible for stakeholders.

6. Administrative Support

* Schedule and organize meetings, prepare agendas, and take meeting minutes.

* Maintain project files and other administrative records.

7. Project Planning & Tracking

* Assist in developing project plans and schedules.

* Track deliverables, monitor progress, and ensure adherence to deadlines and budgets.

8. Communication

* Act as the primary liaison between teams, management, and stakeholders.

* Provide regular project status updates and facilitate effective information flow.