2.0 - 4.0 years

1 - 4 Lacs

thane, navi mumbai, dombivli

Work from Office

Key Responsibilities: 1. Calls & SLA Management * Monitor and manage service level agreements (SLAs) related to calls. * Ensure timely response and resolution of customer queries. 2. Resource Management * Oversee team leave schedules and align resources as per policy. * Coordinate with engineering teams for smooth operational support. 3. Incident Management * Log, track, and resolve incidents efficiently. * Collaborate with teams to ensure swift and effective resolutions. 4. Scheduled Activities * Plan and execute scheduled maintenance or service activities. * Ensure proper documentation and communication of all planned activities. 5. Documentation * Prepare and maintain project documentatio...

Posted 1 month ago

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IT Helpdesk Executive, Bangalore - For Top IT Companies. WHITE HORSE MANPOWER CONSULTANCY (P) LTD

1.0 - 6.0 years

0 - 0 Lacs

bangalore

On-site

Job Description: We are looking for an experienced IT Helpdesk Executive to provide fast and useful technical assistance on computer systems. You will be the first point of contact for technical support, and must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Roles and Responsibilities: Serve as the first point of contact for users seeking technical assistance over the phone, email, or chat. Diagnose and troubleshoot hardware and software issues. Walk customers through the problem-solving process. Escalate unresolved issues to the next level of support. Provide accurate information on IT products or services. Log ...

Posted 2 months ago

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Be the Voice of Top Brands||Walk-in Interviews|| 2nd sep- Navi Mumbai. Sutherland

1.0 - 3.0 years

2 - 4 Lacs

navi mumbai

Work from Office

Job Description: We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift). Currently we are also hiring for Day shift.This is a blended customer support role involving voice, chat, and email communication with international clients. Key Responsibilities: -Provide high-quality voice-based support to international customers. -Handle queries via phone, email, and chat in a timely and professional manner. -Troubleshoot and resolve customer issues effectively. -Maintain customer satisfaction and adhere to quality and performance standards. -Work in 24x7 rotational shifts, including night shifts. Candidate Profile: -Excellent English communicat...

Posted 2 months ago

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Help Desk Executive Mepa2z Llp

1.0 - 3.0 years

1 - 3 Lacs

Noida, Uttar Pradesh, India

On-site

Customer Service Maintaining a high level of customer satisfaction by providing timely and effective solutions. Communicating clearly and effectively with users to understand their needs. Following up with users to ensure that their issues have been resolved satisfactorily. Documentation and Reporting Recording detailed information about user issues and solutions in a ticketing system. Creating and maintaining documentation for common issues and solutions. Generating reports on support activities and identifying trends or recurring issues. Good Communication skills. (Hindi / English) Basic Knowledge of computer & Microsoft Excel.

Posted 3 months ago

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