Posted:4 weeks ago|
Platform:
Remote
Full Time
apply cutting-edge technology to solve real-world and multi-dimensional healthcare problems,
driving digital transformation to meet the client’s needs. As an IT Support and Implementation Engineer, you will be working with a unique and gifted team of clinical and technical experts that are developing
exciting products for our customers and collaborating with cross-functional teams.
As an IT Support and Implementation Engineer, the candidate will assist with the overall technical design concept and diagnostic tests to ensure that the features and performance meet the highest quality
standards and business requirements
Interacts with Project Managers and external customers to plan and support.
Participate in Product installation and updates remotely or on the WebEx with
customer.
Keep track of every install and updates at customer environment in CRM.
Engage with Project Manager and Solution Consultant on internal weekly meeting or
with customers.
Involve in troubleshooting of products with the Help Desk when called for assistance.
Prepares documentations for the product development.
Represents Kameda Infologics through professional interactions with all internal and
external clients.
Serves as a client advocate through product and implementation improvement
collaboration.
Increases and maintains technical knowledge related to our Products.
Should be proficient in resolving SQL database issues in the client environment will be
added advantage.
Knowledge on network would be added advantage.
Maintains a favorable working relationship with all company employees to foster and
promote a cooperative and harmonious working climate.
Ready to work on weekend or nights at the time of Go Live of projects implementation.
Technical training/experience in computer hardware and network components will be
added advantage.
Excellent communications skills and a great deal of patience.
Training and/or related experience in a technical support environment.
Open for traveling.
Understanding of workflows like patient registration, billing, scheduling, medical records, and pharmacy management.
Database Maintenance: Perform optimizations, backups, and restores for application databases.
Network Monitoring Tools: Use various tools to diagnose network-related issues.
3-5 years
Kameda Infologics
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