Support Lead

At Kameda Infologics, we are a passionate team of technology and healthcare enthusiasts applying cutting-edge technology to solve real-world and multi-dimensional healthcare problems, driving digital transformation to meet our clients’ needs. You will be working with a unique and gifted team of clinical and technical experts, developing exciting products for our customers, and collaborating with cross-functional teams to deliver impactful healthcare IT solutions.

Support Lead

Key Responsibilities

• Lead and manage the support team, ensuring timely and effective resolution of issues related to RIS, PACS, and associated healthcare IT applications.
• Act as a subject matter expert (SME) for RIS and PACS support.
• Collaborate with product, development, and QA teams to address recurring issues and provide input for product improvements.
• Conduct root cause analysis and ensure implementation of preventive measures for recurring technical problems.
• Ensure SLA compliance and maintain high levels of customer satisfaction.
• Mentor and guide support engineers, building their technical and customer management capabilities.
• Prepare technical documentation, support guidelines, and knowledge base articles.
• Work closely with clients to understand their requirements, provide solutions, and manage escalations effectively.

Required Skills & Experience

• 7–10 years of experience in IT Support, with significant exposure to

  RIS and PACS

  .
• Strong understanding of hospital workflows, especially radiology and imaging domains.
• Hands-on experience in troubleshooting and resolving complex technical issues.
• Good knowledge of healthcare standards (HL7, DICOM) and integration workflows.
• Proven leadership experience in managing support teams.
• Excellent communication and client-handling skills.
• Strong problem-solving, analytical, and decision-making abilities.

Preferred Qualifications

• Bachelor’s degree in computer science, Information Technology, Biomedical Engineering, or related field.
• Experience in HIS/HMIS support will be an added advantage.
• Exposure to SQL, APIs, and related configurations is desirable.