Job
Description
Role Overview: As a member of our team at a leading SaaS and AI-driven Global Supply Chain Solutions software product company, you will be responsible for supporting various customer engagements, understanding customer requests, resolving technical issues, replicating and maintaining customer environments, improving architecture designs, and ensuring high customer satisfaction. Your role will involve interacting with internal and external stakeholders, identifying areas for process improvement, staying updated with new technologies, and representing products confidently within the company and to strategic customers when necessary. Key Responsibilities: - Support Engagements: Collaborate with global technical and functional teams to support customer engagements. - Customer Interaction: Understand customer requests, support designed products/solutions, and ensure high customer satisfaction. - Issue Resolution: Address and resolve technical issues, document learnings, and create knowledge articles. - Environment Management: Replicate and maintain customer environments, and have knowledge of customer solution architecture. - Process Improvement: Identify areas for improvement and automation in routine tasks. - Continuous Learning: Stay updated with new technologies, demonstrate quick learning ability, and maintain good interpersonal and communication skills. - Architecture Simplification: Drive simpler, more robust, and efficient architecture and designs. - Product Representation: Confidently represent product and portfolio, including vision and technical roadmaps. Qualifications Required: - Educational Background: Bachelors degree (STEM preferred) with 8 to 11 years of experience. - Team Experience: Previous experience working in a team setting. - Skills: Good communication and strong analytical skills. - Technical Proficiency: Experience in working with SQL/Oracle DB complex queries. - Domain Knowledge: Fair understanding of the Supply Chain domain. - Support Engineering Experience: Background in support engineering roles. - Techno-Functional Expertise: Possess strong techno-functional expertise. - Tech Savviness: Ability to adapt quickly to new technologies. - Tool Experience: Familiarity with tools such as AppDynamics, Splunk, and ServiceNow. - Shift Flexibility: Willingness to work in rotational shifts (6 am to 3 pm, 2 pm to 11 pm, 10 pm to 7 am). Please note that the company values are also an essential part of our culture, driving our success and that of our customers. Role Overview: As a member of our team at a leading SaaS and AI-driven Global Supply Chain Solutions software product company, you will be responsible for supporting various customer engagements, understanding customer requests, resolving technical issues, replicating and maintaining customer environments, improving architecture designs, and ensuring high customer satisfaction. Your role will involve interacting with internal and external stakeholders, identifying areas for process improvement, staying updated with new technologies, and representing products confidently within the company and to strategic customers when necessary. Key Responsibilities: - Support Engagements: Collaborate with global technical and functional teams to support customer engagements. - Customer Interaction: Understand customer requests, support designed products/solutions, and ensure high customer satisfaction. - Issue Resolution: Address and resolve technical issues, document learnings, and create knowledge articles. - Environment Management: Replicate and maintain customer environments, and have knowledge of customer solution architecture. - Process Improvement: Identify areas for improvement and automation in routine tasks. - Continuous Learning: Stay updated with new technologies, demonstrate quick learning ability, and maintain good interpersonal and communication skills. - Architecture Simplification: Drive simpler, more robust, and efficient architecture and designs. - Product Representation: Confidently represent product and portfolio, including vision and technical roadmaps. Qualifications Required: - Educational Background: Bachelors degree (STEM preferred) with 8 to 11 years of experience. - Team Experience: Previous experience working in a team setting. - Skills: Good communication and strong analytical skills. - Technical Proficiency: Experience in working with SQL/Oracle DB complex queries. - Domain Knowledge: Fair understanding of the Supply Chain domain. - Support Engineering Experience: Background in support engineering roles. - Techno-Functional Expertise: Possess strong techno-functional expertise. - Tech Savviness: Ability to adapt quickly to new technologies. - Tool Experience: Familiarity with tools such as AppDynamics, Splunk, and ServiceNow. - Shift Flexibility: Willingness to work in rotational shifts (6 am to 3 pm, 2 pm to 11 pm, 10 pm to 7 am). Please note that the company values are also an essential part of our culture, driving
