8.0 - 12.0 years

0 Lacs

coimbatore, tamil nadu

On-site

Role Overview: You will be part of a leading SaaS and AI-driven Global Supply Chain Solutions software product company that is recognized as a Leader in 3 2021 Gartner Magic Quadrant reports. Your role will involve supporting global technical and functional teams in various customer engagements, addressing technical issues, replicating and maintaining customer environments, and driving architecture simplification and continuous learning. Key Responsibilities: - Support Engagements: Collaborate with global teams to support customer engagements effectively. - Customer Interaction: Understand customer needs, provide designed solutions, and ensure high customer satisfaction. - Issue Resolution: Address technical issues within defined SLAs, document learnings, and create knowledge articles. - Environment Management: Replicate and maintain customer environments, understanding solution architecture and integration points. - Stakeholder Interaction: Engage with internal and external stakeholders, providing updates to management. - Process Improvement: Identify areas for automation and improvement in routine tasks. - Continuous Learning: Stay updated with new technologies, demonstrate quick learning, and maintain good communication skills. - Architecture Simplification: Drive efficient architecture and design improvements. - Product Representation: Confidently present product vision and technical roadmaps within the company and to strategic customers. Qualifications Required: - Educational Background: Bachelor's degree (STEM preferred) with 8 to 11 years of experience. - Team Experience: Previous experience working effectively in a team. - Skills: Strong communication and analytical skills. - Technical Proficiency: Proficient in working with SQL/Oracle DB complex queries. - Domain Knowledge: Fair understanding of the Supply Chain domain. - Support Engineering Experience: Previous experience in support engineering roles. - Techno-Functional Expertise: Strong techno-functional expertise. - Tech Savviness: Ability to quickly adapt to new technologies. - Critical Issue Support: Provide technical support during critical/major issues. - Tool Experience: Familiarity with tools such as AppDynamics, Splunk, and ServiceNow. - Shift Flexibility: Willingness to work in rotational shifts to meet organizational goals. Additional Details: The company values unity and success, driven by core values that define their culture and approach to customer success.,

Posted 5 days ago

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