Support Lead

**Job Description:** You will be responsible for leading and managing the Technical Support team across PAN India. Your key responsibilities will include ensuring effective customer support for Cavitak's complete product portfolio, analyzing customer requirements, and delivering tailored solutions. You will collaborate with Product Managers and OEMs to resolve product-related issues, conduct training sessions to enhance team capabilities and performance, and foster a culture of continuous improvement within the support function. **Key Responsibilities:** - Lead and manage the Technical Support team across PAN India. - Ensure effective customer support for Cavitak's complete product portfolio. - Analyze customer requirements and deliver tailored solutions. - Collaborate with Product Managers and OEMs to resolve product-related issues. - Conduct training sessions to enhance team capabilities and performance. - Foster a culture of continuous improvement within the support function. **Qualifications Required:** - A proven leader with 7-10 years of experience in technical support and team management. - Strong background in ELV systems. - Prior technical expertise in CCTV, Access Control, Fire & Public Address Systems, Automation, Audio & Visuals. - Ability to drive and scale PAN India support operations. - Passionate about building, mentoring, and growing a high-performing support team.,