Support Lead

You will be part of a passionate team at Kameda Infologics, where technology and healthcare expertise come together to drive digital transformation and solve complex healthcare challenges. Working alongside clinical and technical experts, you will contribute to developing innovative products and delivering impactful healthcare IT solutions. **Key Responsibilities:** - Lead and manage the support team, ensuring timely resolution of issues related to RIS, PACS, and healthcare IT applications. - Act as a subject matter expert for RIS and PACS support. - Collaborate with product, development, and QA teams to address recurring issues and provide input for product improvements. - Conduct root cause analysis and implement preventive measures for technical problems. - Ensure SLA compliance and uphold high levels of customer satisfaction. - Mentor support engineers, enhancing their technical and customer management skills. - Prepare technical documentation, support guidelines, and knowledge base articles. - Engage closely with clients to understand their needs, offer solutions, and manage escalations effectively. **Required Skills & Experience:** - 7-10 years of IT Support experience, with a focus on RIS and PACS. - Profound understanding of hospital workflows, particularly in radiology and imaging domains. - Hands-on experience in troubleshooting and resolving complex technical issues. - Familiarity with healthcare standards (HL7, DICOM) and integration workflows. - Demonstrated leadership in managing support teams. - Excellent communication and client-handling abilities. - Strong problem-solving, analytical, and decision-making skills. **Preferred Qualifications:** - Bachelor's degree in computer science, Information Technology, Biomedical Engineering, or a related field. - Experience in HIS/HMIS support will be advantageous. - Exposure to SQL, APIs, and related configurations is desirable.,