Support Lead

As a Support Lead at Kameda Infologics, you will play a crucial role in ensuring the smooth operations of Radiology Information Systems (RIS) and Picture Archiving and Communication Systems (PACS). You will lead the support team, act as an escalation point for complex issues, and collaborate with cross-functional teams to deliver impactful healthcare IT solutions. Key Responsibilities: - Lead and manage the support team to ensure timely resolution of issues related to RIS, PACS, and other healthcare IT applications. - Serve as a subject matter expert (SME) for RIS and PACS support. - Collaborate with product, development, and QA teams to address recurring issues and provide input for product enhancements. - Conduct root cause analysis and implement preventive measures for technical problems. - Ensure SLA compliance and maintain high levels of customer satisfaction. - Mentor and guide support engineers to enhance their technical and customer management skills. - Prepare technical documentation, support guidelines, and knowledge base articles. - Work closely with clients to understand their requirements, offer solutions, and effectively manage escalations. Qualifications Required: - 7-10 years of IT Support experience, with a focus on RIS and PACS. - Profound understanding of hospital workflows, particularly in radiology and imaging domains. - Hands-on experience in troubleshooting and resolving complex technical issues. - Good knowledge of healthcare standards such as HL7, DICOM, and integration workflows. - Demonstrated leadership skills in managing support teams. - Excellent communication and client-handling capabilities. - Strong problem-solving, analytical, and decision-making abilities.,