Job Description Assist in deploying and configuring software solutions on cloud platforms. Provide first-level and second-level technical support to clients. Collaborate with internal teams to troubleshoot and resolve technical issues. Guide customers through onboarding, setup, and integration processes. Ensure smooth implementation of updates, patches, and new releases. Create and maintain technical documentation, user guides, and support materials. Monitor systems and suggest optimizations or improvements. Conduct user training sessions and provide post-deployment support. Required Qualifications: B.Tech in Computer Science, IT, or a related field. 1–3 years of experience in technical support, cloud deployment, or software implementation. Knowledge of cloud platforms. Strong communication, analytical, and troubleshooting skills. Ability to work independently and handle multiple client projects. Candidates from Calicut preferred.
Job Description 1. Customer Onboarding Guide new customers through the onboarding process. Ensure smooth adoption and setup of the product/service. Educate customers on key features and best practices. 2. Relationship Management Build and maintain strong, long-term relationships with customers. Act as the main point of contact for customer queries and concerns. Conduct regular check-ins and business reviews with clients. 3. Customer Retention & Satisfaction Monitor customer health scores and proactively address issues. Identify at-risk accounts and take steps to retain them. Ensure high customer satisfaction and loyalty. 4. Upselling & Expansion Identify opportunities for upselling or cross-selling based on customer needs. Collaborate with the sales team to renew or expand contracts. 5. Product Advocacy & Feedback Act as a bridge between customers and internal teams (Product, Sales, Support). Share customer feedback and insights to influence product roadmap and improvements. Advocate for customer needs within the organization. 6. Data & Reporting Track key customer success metrics (churn rate, NPS, engagement). Prepare and present customer success reports and updates to management. Maintain accurate records of customer interactions in CRM systems. 7. Support Coordination Collaborate with support and technical teams to resolve customer issues quickly. Ensure timely follow-ups and communication on support cases. 8. Training & Enablement Provide training sessions, webinars, or documentation to empower customers. Help customers become self-sufficient in using the product. Key Skills Required: Strong communication and interpersonal skills Problem-solving and analytical thinking Customer-focused mindset Ability to manage multiple accounts and priorities Familiarity with CRM tools (e.g., Salesforce, HubSpot) Educational Qualifications: Bachelor’s degree in Business Administration, Marketing, Communications, Information Technology, or a related field. A Master’s degree (MBA or equivalent) is a plus, but not mandatory.
Job Summary We are seeking a skilled and customer-focused Technical Support and Implementation Engineer to join our IT team. This role involves providing technical support to end-users and clients. Key Responsibilities Technical Support: Provide first and second-line support to internal users and external clients via phone, email, and ticketing systems. Troubleshoot software, network, and application issues. Escalate unresolved incidents to relevant teams. Document issues, root causes, and resolutions in the knowledge base. Implementation: Assist in the planning, configuration, deployment, and integration of new systems or applications. Coordinate with project teams and vendors during implementation phases. Perform system testing, UAT support, and user training post-deployment. Qualifications Bachelor of Technology (B.Tech) in Computer Science, IT, Electronics, or a related field (preferred) 1+ years of experience in a technical support or implementation role. Solid understanding of support methodologies, IT infrastructure, and software deployment. Experience with ticketing tools Strong communication, problem-solving, and organizational skills. Preferred Skills Experience in SaaS or enterprise software environments. Familiarity with SQL, APIs, or integration tools.
We’re seeking a motivated Inside Sales Engineer to join our growing team. In this role, you’ll identify and pursue new business opportunities, engage with clients to understand their needs, and recommend suitable ERP and automation solutions. You’ll manage the full sales cycle from prospecting and product demos to closing deals while collaborating with technical and support teams. Ideal candidates have an engineering background, strong communication skills, and experience in consultative or solution-based sales. Work-from-home options are available. Identifying opportunities for new business development through following up on leads and conducting research on target clients Generating new business by meeting potential clients to understand their needs and providing relevant solutions Managing the entire inside sales process to close new business opportunities Providing product, service, or equipment technical and engineering information by answering questions and requests Submitting orders by conferring with technical support staff and costing engineering changes Providing technical training to client staff as required Complying with legal requirements by keeping abreast of existing and upcoming versions and advising the customer on product, service, or equipment adherence Preparing sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends Contributing to sales engineering effectiveness by identifying short-term and long-range issues and recommending options and courses of action. Job Responsibilities Identifying opportunities for new business development through following up on leads and conducting research on target clients Generating new business by meeting potential clients to understand their needs and providing relevant solutions Managing the entire inside sales process to close new business opportunities Providing product, service, or equipment technical and engineering information by answering questions and requests Submitting orders by conferring with technical support staff and costing engineering changes Providing technical training to client staff as required Complying with legal requirements by keeping abreast of existing and upcoming versions and advising the customer on product, service, or equipment adherence Preparing sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends Contributing to sales engineering effectiveness by identifying short-term and long-range issues and recommending options and courses of action. Key Requirements You have a diploma/degree in Engineering or a related field, with exposure to ERP / Industrial automation You have strong prior experience as a junior or mid-level or junior inside sales engineer You possess excellent communication and influencing skills, are organized, and can multitask effectively You have strong experience in consultative sales and possess the ability to prospect and manage senior-level relationships You have a proven track record of meeting/exceeding your target B-tech with a Master’s in Business Administration or similar qualifications preferred
We're seeking a motivated Inside Sales Engineer to join our growing team. In this role, you'll identify and pursue new business opportunities, engage with clients to understand their needs, and recommend suitable ERP and automation solutions. You'll manage the full sales cycle from prospecting and product demos to closing deals while collaborating with technical and support teams. Ideal candidates have an engineering background, strong communication skills, and experience in consultative or solution-based sales. Work-from-home options are available. Identifying opportunities for new business development through following up on leads and conducting research on target clients Generating new business by meeting potential clients to understand their needs and providing relevant solutions Managing the entire inside sales process to close new business opportunities Providing product, service, or equipment technical and engineering information by answering questions and requests Submitting orders by conferring with technical support staff and costing engineering changes Providing technical training to client staff as required Complying with legal requirements by keeping abreast of existing and upcoming versions and advising the customer on product, service, or equipment adherence Preparing sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends Contributing to sales engineering effectiveness by identifying short-term and long-range issues and recommending options and courses of action. Job Responsibilities Identifying opportunities for new business development through following up on leads and conducting research on target clients Generating new business by meeting potential clients to understand their needs and providing relevant solutions Managing the entire inside sales process to close new business opportunities Providing product, service, or equipment technical and engineering information by answering questions and requests Submitting orders by conferring with technical support staff and costing engineering changes Providing technical training to client staff as required Complying with legal requirements by keeping abreast of existing and upcoming versions and advising the customer on product, service, or equipment adherence Preparing sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends Contributing to sales engineering effectiveness by identifying short-term and long-range issues and recommending options and courses of action. Key Requirements You have a diploma/degree in Engineering or a related field, with exposure to ERP / Industrial automation You have strong prior experience as a junior ormid-level or junior inside sales engineer You possess excellent communication and influencing skills, are organized, and can multitask effectively You havestrong experience in consultative sales and possess the ability to prospect and manage senior-level relationships You have a proven track record of meeting/exceeding your target B-tech with a Master's in Business Administration or similar qualifications preferred
**Job Description:** As an Inside Sales Engineer at our company, you will play a crucial role in identifying and pursuing new business opportunities. Your responsibilities will include engaging with clients to understand their needs and recommending suitable ERP and automation solutions. You will manage the full sales cycle from prospecting and product demos to closing deals, all while collaborating with technical and support teams. Ideal candidates for this role have an engineering background, strong communication skills, and experience in consultative or solution-based sales. Additionally, work-from-home options are available. **Key Responsibilities:** - Identifying opportunities for new business development through following up on leads and conducting research on target clients - Generating new business by meeting potential clients to understand their needs and providing relevant solutions - Managing the entire inside sales process to close new business opportunities - Providing product, service, or equipment technical and engineering information by answering questions and requests - Submitting orders by conferring with technical support staff and costing engineering changes - Providing technical training to client staff as required - Complying with legal requirements by keeping abreast of existing and upcoming versions and advising the customer on product, service, or equipment adherence - Preparing sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends - Contributing to sales engineering effectiveness by identifying short-term and long-range issues and recommending options and courses of action **Qualification Required:** - Diploma/degree in Engineering or a related field, with exposure to ERP/Industrial automation - Strong prior experience as a junior or mid-level inside sales engineer - Excellent communication and influencing skills, organized, and effective at multitasking - Strong experience in consultative sales and ability to prospect and manage senior-level relationships - Proven track record of meeting/exceeding targets - B-tech with a Masters in Business Administration or similar qualifications preferred (Note: No additional details about the company were provided in the job description.),
Job Summary: The Trainee – Junior Inside Sales Executive will be responsible for supporting the sales team in identifying business opportunities, generating qualified leads, and maintaining relationships with prospective clients. This role provides hands-on experience in sales operations, customer engagement, and CRM management while developing the skills necessary for a successful career in inside sales. Key Responsibilities Assist in identifying and researching potential clients through online and offline sources. Make introductory calls and send emails to prospects to generate leads and schedule meetings. Maintain and update customer databases and CRM systems with accurate information. Follow up with leads to ensure timely conversion and relationship management. Understand company products, services, and value propositions to effectively communicate with clients. Collaborate with marketing and business development teams to align sales efforts with campaigns. Prepare periodic reports on lead generation and sales activities. Learn and implement sales strategies under the guidance of senior team members. Participate in training sessions to improve product knowledge and sales skills. Qualifications and Skills: Bachelor’s degree in Business Administration, Marketing, or a related field. Strong communication and interpersonal skills (verbal and written). Basic understanding of sales principles and customer service practices. Good organizational skills and attention to detail. Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with CRM tools is an advantage. Self-motivated, goal-oriented, and eager to learn.
As a Trainee Junior Inside Sales Executive, your role involves supporting the sales team in various activities to drive business growth and maintain client relationships. You will gain hands-on experience in sales operations, customer engagement, and CRM management, preparing you for a successful career in inside sales. Key Responsibilities: - Assist in identifying and researching potential clients through online and offline sources. - Make introductory calls and send emails to prospects to generate leads and schedule meetings. - Maintain and update customer databases and CRM systems with accurate information. - Follow up with leads to ensure timely conversion and relationship management. - Understand company products, services, and value propositions to effectively communicate with clients. - Collaborate with marketing and business development teams to align sales efforts with campaigns. - Prepare periodic reports on lead generation and sales activities. - Learn and implement sales strategies under the guidance of senior team members. - Participate in training sessions to improve product knowledge and sales skills. Qualifications and Skills: - Bachelor's degree in Business Administration, Marketing, or a related field. - Strong communication and interpersonal skills (verbal and written). - Basic understanding of sales principles and customer service practices. - Good organizational skills and attention to detail. - Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with CRM tools is an advantage. - Self-motivated, goal-oriented, and eager to learn.,
Job Description A Junior Account Manager supports senior account managers in handling client relationships, coordinating internal teams, and ensuring successful delivery of products or services. This role requires strong communication skills, attention to detail, and the ability to use various technical tools to support account performance and reporting. Key Responsibilities: Assist in managing day-to-day client communication and relationship building Support in preparing proposals, presentations, and client-specific reports Coordinate with internal teams (sales, marketing, operations, finance, tech) to ensure accurate and timely project delivery Track project progress using CRM and project management tools Respond to client inquiries, troubleshoot basic issues, and escalate when required Maintain updated client records, agreements, and workflow documentation Prepare data summaries and basic analytics on account performance Participate in client meetings and document action items Identify potential upsell opportunities and share with senior management Required Skills & Qualifications: Bachelor’s degree in business, marketing, communication, or any related field Strong verbal and written communication skills in english Excellent organizational and multitasking abilities Problem-solving attitude with strong attention to detail Ability to work collaboratively with cross-functional teams Experience in overseas market is a plus.