Good knowledge and hands on Experience with Open-Source stack MongoDB, Angular, Python. • Knowledge on Cloud Services – Azure, AWS (good to have) •Good knowledge/working experience as a support Engineer for Web based application, Mobile applications of large using open source and Micro service architecture. • Exposure to Sunbird Platform is a plus. • Expertise with Linux Non tech skills: • Good Analytical/ logical skills and should have a flair for solving problems. • Good communication Skills. Job demands effective articulation of the problem/issue. • Ability to seamlessly work across organisations • Willingness to learn, research and innovate • Ability to embrace the unknown and handle ambiguity • Familiarity with other spoken languages other than English will be an added advantage • Effective Team player • Ability to work under pressure and collaboration within other teams(Ex: QA, Engineering and Products teams) • Passionate to learn and solve problems • Support Data analysis and data preparation Responsibilities: To define and implement process for the effective functioning of the team. The Support team activities include the following: To provide on time response, clarification, and resolutions to queries and issues coming from the field Analyse the issue, find the root cause and take the next steps. Provide the resolution for L1/L2/L3 issues. Escalate with right teams (ShikshaLokam internal and external). Implementation team activities include the following To Interface with Partner NGOs/Program teams and implement the solution as per the requirement Hand hold and support the Partner NGOs in testing and qualifying it for production readiness Support the support/implementation team members and internal groups within ShikshaLokam (Products, Programs, QA, Engineering)
Role & responsibilities Purpose of the job As the Senior Lead- Ecosystem Development, you will be reporting to the Head, Ecosystem Development, Shikshagraha and will be responsible for identifying and nurturing a strong network of Civil Society Organizations (CSOs) to drive systemic change in education. Your role will focus on building partnerships, enabling collaboration, and enabling collective action within the Shikshagraha ecosystem. You will work with diverse stakeholders to strengthen the education movement, ensuring strategic engagement, co-learning opportunities, and sustained collaboration to amplify impact at various levels. Roles and responsibilities: The responsibilities would involve but are not limited to: Identifying & Engaging Potential Partners Build relationships with key ecosystem players through strategic outreach, events, and convenings. Develop and refine selection criteria to onboard mission-aligned partners. Facilitate engagement opportunities by connecting CSOs through movement platforms such as Shiksha Samvaad, InvokED, and Shikshagraha Awards. 2. Building Partner Readiness and Capability Enable partners to grow into their district or state-level roles through tailored capacity-building engagements. Support development of leadership, systems thinking, contextual problem-solving, and institutional engagement capabilities. Offer partners tools and strategic support to unlock their potential as catalysts for local change. Continuously refine the enablement approach based on field feedback and partner evolution. 3. Strengthening the Collective through Peer Learning Anchor thematic exchanges, learning spaces, and field immersions to build peer trust and shared problem-solving. Curate and share innovations, micro-improvements, and contextual insights across the ecosystem. Embed a culture of distributed leadership and continuous improvement across partners. Preferred candidate profile 7+ years of experience in capacity building, incubation, organisational development, or education leadership. Strong experience working with grassroots CSOs, networks, or leadership development programs. Exposure to systems thinking, collective action frameworks, or ecosystem approaches. Strong facilitation, program design, and documentation capabilities. Ability to work independently and in collaboration with multiple teams. Comfort with ambiguity and a fast-paced, dynamic environment. Familiarity with state/district-level education systems is a plus. Excellent research, verbal & written communication and interpersonal skills 7+ years of experience in capacity building, incubation, organisational development, or education leadership. Strong experience working with grassroots CSOs, networks, or leadership development programs. Exposure to systems thinking, collective action frameworks, or ecosystem approaches. Strong facilitation, program design, and documentation capabilities. Ability to work independently and in collaboration with multiple teams. Comfort with ambiguity and a fast-paced, dynamic environment. Familiarity with state/district-level education systems is a plus. Excellent research, verbal & written communication and interpersonal skills
Review requirements, specifications and technical design documents to provide timely and meaningful feedback- Functional & Non-functional • Create detailed, comprehensive and well-structured test plans and test cases • Identify, record, document thoroughly and track bugs • Perform thorough regression testing when bugs are resolved • Develop and apply testing processes for new and existing products to meet client needs • Ensure timely project delivery by working closely with the product development and testing teams