Supply Chain Manager

Job Title: Key Account Manager

Reports to: Director of Sales

Job Type: Full-time

Its is a leading provider of warehousing and supply chain solutions. We specialize in offering comprehensive logistics services, including storage, distribution, and transportation management. Our commitment to excellence and customer satisfaction has made us a trusted partner for businesses of all sizes.

Job Summary: The Key Account Manager (KAM) is responsible for managing and developing long-term relationships with our key clients. This role focuses on client satisfaction, operational excellence, receivables management, and client profitability analysis. The KAM will act as the primary point of contact for key accounts, ensuring client satisfaction and operational efficiency.

Responsibilities:

Client Relationship Management:

Develop and maintain strong, long-term relationships with key clients.

Act as the main point of contact for key accounts, addressing client queries and concerns promptly.

Understand client needs and business objectives, ensuring our services align with their goals.

Customer Service:

Ensure a high level of customer satisfaction by delivering exceptional service.

Resolve client issues and complaints efficiently, maintaining a positive relationship.

Conduct regular meetings and reviews with clients to assess service performance and identify improvement areas.

Capacity Management:

Set clear expectations around storage and handling capacity and ensure that the allocated capacity is adhered to.

Track actual usage versus the allocated capacity and collaborate with warehouse teams and clients to stay within the allocated capacity, making adjustments as necessary.

Performance Tracking and Reporting:

Monitor critical KPIs such as Inward Turnaround Time (TAT), Order Processing TAT, Order Accuracy, and Inventory Accuracy.

Implement robust tracking systems for these KPIs, ensuring accurate and timely data collection and analysis.

Prepare and present monthly KPI reports to clients, highlighting performance trends and areas for improvement.

Operational Challenges and Improvement:

Maintain close communication with warehouse teams to gain insights into ground-level issues.

Conduct root cause analysis to identify the underlying causes of performance challenges.

Develop and implement action plans in collaboration with operations teams and clients to address these challenges and improve overall performance.

Regularly review and analyze operational performance data, identifying opportunities for process enhancements and implementing best practices.

Receivables Management:

Monitor and manage account receivables, ensuring timely invoicing and payment collection.

Address any billing issues or discrepancies with clients to ensure prompt resolution.

Work with finance teams to manage credit limits and payment terms, ensuring financial stability.

Client Profitability Analysis:

Analyze client profitability and identify areas where revenue can be enhanced through better commercial negotiation.

Identify unbilled costs and ensure they are recovered from clients.

Identify areas for efficiency improvement or cost reduction for the client without compromising the company’s profitability.

Key Result Areas (KRAs):

Client Satisfaction:

Achieve high levels of client satisfaction through exceptional service delivery and proactive communication.

Operational Excellence:

Ensure operational efficiency by tracking and meeting key performance indicators (KPIs) such as Inward TAT, Order Processing TAT, Order Accuracy, and Inventory Accuracy.

Capacity Management:

Effectively manage storage and handling capacity, ensuring actual usage stays within the allocated limits.

Performance Reporting:

Provide accurate and timely monthly KPI reports to clients, highlighting performance trends and areas for improvement.

Receivables and Profitability Management:

Maintain low levels of outstanding receivables by ensuring timely invoicing and payment collection.

Analyze client profitability, identify and recover unbilled costs, and enhance revenue through better commercial negotiations.

Qualifications:

Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.

Proven experience as a Key Account Manager or in a similar role within the warehousing and supply chain industry.

Strong understanding of logistics, warehousing, and supply chain management.

Excellent communication, negotiation, and interpersonal skills.

Ability to build and maintain strong client relationships.

Strong problem-solving skills and a customer-focused mindset.

Ability to work independently and as part of a team.

Proficiency in CRM software and Microsoft Office Suite.

Willingness to travel as needed.

Job Types: Full-time, Permanent

Pay: ₹335,594.15 - ₹700,000.00 per year

Benefits:

• Paid time off

Application Question(s):

• What is your current location?
• What is your current salary?

Work Location: In person