State Head

Job Objective:

Responsibilities:

Business Growth:

• Manage mainstream business health while working on developing new business lines in the territory
• Enhance Product selling capabilities: drive in-depth knowledge of multiple product lines and to design and execute sales pitch accordingly.
• Develop cross selling and upselling capability of different products to the merchants. Develop and implement effective sales distribution strategies to achieve business objectives.
• Grow distribution and market share in the assigned area of operations.
• Analyze market trends and identify new distribution opportunities to increase market share.
• Strong analytical skills to identify opportunity & correction areas through a data oriented approach
• Evaluate both internal and competition best practices to make suitable strategies for the territory
• Plan market size, span & geographies for each layer of distributors/ manpower in the team
• Develop insights from the market through surveys/ feedback from the team.

Stakeholder Management:

• Ensure adherence of distributors to company guidelines and ways of working
• Handle merchant escalations in market & partner with various internal stakeholders to resolve them
• Partner with cross functional teams like Marketing, Sales Capability, HR, Distribution, Growth, Merchant operations etc to ensure appropriate levels of market collaterals, headcount, onboarding experience, etc.
• Onboard new distributors and ensure their seamless integration into the distribution network
• Negotiate contracts and agreements with distribution partners to ensure mutually beneficial relationships.
• Ensure timely payouts are done as per process and timelines including accurate calculations and disbursement.

People Management:

• Drive hiring of CSMs & TLs to ensure 100% manning in the team
• Prioritize tasks & targets and distribute among team members
• Design processes for increasing efficiency in the ground operations to drive business
• Simplify the assigned jobs and plan for efficient processing
• Onboard the new team members and induct them into PhonePe ways of working
• Participate in performance appraisal process sharing insights about the team and sharing relevant feedback with team members for their growth & development
• Understand the reasons of exit and take corrective action to reduce attrition
• Drive team level R&R and engagement practices

Quality Management:

• Monitor quality parameters like KYC, PFB usage to identify gaps, & initiate corrective action.
• Validate audits conducted by CSMs and evaluate the process followed & inputs shared by CSMs
• Monitor performance on compliance parameters to ensure zero deviation
• Ensure processes for payout clearance at partners and disbursement of salaries through them

Revenue & Cost Responsibility:

• Should take ownership for overall revenue of portfolio of new product lines
• Manage distribution budgets and set performance targets to align with business objectives.
• Involve in different monetization initiatives of the company- execute the pricing strategies on field to maximize revenue
• Efficient utilization of resources at disposal like collaterals and devices to keep a strong check on cost