Sr. Manager - Rewards & Ops

You can become a part of

… a truly aspirational brand, one of India’s fastest growing fintech companies that offers a range of financial services & products for merchants, kirana store owners and end consumers. Valued at over $2.8 Bn within a short span of 3+ years, we focus on empowering small business owners and retailers with business ranging from QR & PoS payments to easy loans to high-yield investment products which in turn enables them to grow and transform. We understand that business and culture are two sides of the same coin. So, alongside business, we are equally focused on building a culture where employees succeed unconditionally.

challenge is an opportunity!

We value diversity, where we encourage different points of view, ways of thinking, new capabilities to strengthen and improve the lives of our customers. And that is not all, we have a lot of fun while we explore new ideas, solve real problems, collaborate, connect — and we do it all together.

“change the game”

In this role, you have the opportunity to deliver…

Functional Expertise

• Manage the end-to-end employee life cycle processes from onboarding to offboarding, ensuring a seamless experience for all employees.
• Generate reports and analytics related to HR metrics such as attrition rates, TA metrics workforce demographics, etc., using data from Darwinbox and other sources.
• Utilize expertise in Darwinbox (or similar HRMS tools) to optimize HR processes, troubleshoot issues, and train staff on system functionalities.
• Develop and maintain comprehensive spreadsheets, presentations, and dashboards to support HR operations and reporting needs.
• Expertly manage policy documents, ensuring they are up-to-date, accessible, and aligned with legal requirements and company policies.
• Identify opportunities for process improvements and automation within HR operations, leading initiatives to streamline workflows and enhance efficiency.
• Collaborate closely with cross-functional teams including HR Business Partners, Talent Acquisition, Compensation & Benefits, and Learning & Development to support organizational goals.
• As part of HR operations, ensure compliance with all applicable laws and regulations related to human resources, including labor laws, tax laws, and other compliances.
• Oversee and manage payroll processes, including processing employee payouts, managing payroll taxes, and preparing payroll reports.
• Ensure accuracy, completeness and availability of employee & other HR data. Continuously improve the quality of data and processes to ensure meaningful and trustworthy business metrics.
• Ensure timely closure of Background verification of all new joiners.
• Ensure system effectiveness and other executional tasks for Performance Development

Problem Solving

• Analytical Thinking:

  Ability to analyze data, identify trends, and make informed decisions to improve HR processes and employee experience.

• Solution-Oriented:

  Proven track record of identifying issues, developing solutions, and implementing corrective actions to resolve complex HR operational challenges.

• Adaptability:

  Capability to adapt to changing priorities, new challenges, and unexpected situations in a proactive and resourceful manner.

• Collaboration:

  Ability to collaborate cross-functionally with different departments and stakeholders to achieve common goals and enhance organizational effectiveness.

Interaction

• Build and maintain relationships with external partners to ensure qualitative and timely closure of respective chores.
• Work closely with stakeholders to ensure smooth and affective HR procedure and policies.
• Collaborate with the larger HR team to implement candidate engagement and onboarding processes to ensure a positive employee experience.

You will be expected to own the following areas at work…

Impact

Challenges & Decisions

• Employer of Choice/ GPTW ranking
• BharatPe presence w.r.t employee management and query handling- Ensure resolution of employee’s queries with quicker and effective solution
• Business productivity: Quality of data management and tech automated processes
• Challenges: Stakeholder management, frequent data requirements, tech automation of processes and awareness & adaption of new processes

Skills & know-how

• 5+ years of working knowledge in HR operations
• Good experience and strong understanding of HR processes.
• You should be able to work independently and manage multiple stakeholders
• Excellent know how of Microsoft Office and database systems
• Strong communicator with excellent written and spoken English.
• You should have exposure of working with senior Leadership team.

Behaviors

• We hold our value system very dear- Our Compass and our Values. Know more to ensure your personal value system aligns to our to ensure we succeed together.
• Ability to work in a fast-paced, dynamic environment and thrive under pressure.
• We will truly value your intent, ability to create impact, passion to make a difference, collaboration within and across teams. Can-do attitude matters!