Solutions Consultant

Meet Our Team:

Pega provides innovative technology to the world’s most innovative organizations. As the recognized industry leader in strategic business applications, according to analysts such as Forrester and Gartner, wechallenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly, customer centric.

Our Pega Sales Consulting team provides Sales coverage to our Key and Premier Global customers with large dependency on Indian based delivery teams with a growing set of Influencers and Decision makers.

Picture Yourself at Pega:

As a key contributor to the Pega Sales Consulting team, you will work closely with the Pega Sales team – Account Execs, Customer Success Managers, Professional Services, Business Officers, and other groups to ensure the successful execution of our sales strategy. You will build and leverage relationships as you spend time improving Client health and bringing in new sales opportunities as part of the account sales strategy. Our Solutions Consultants are technically curious strategic thinkers with a customer centric mindset and most importantly - strong team players!

What You'll Do at Pega:

• Manage multiple clients simultaneously as part of an account portfolio assigned by the Solutions Consultant Director.
• Build and leverage relationships to expand engagement with stakeholders across the offshore development organization in coordination with the Account team.
• Provide development guidance and best practices to client and partner development resources.
• Support customer co-production by acting as a mentor to newly enabled client system, business, and marketing architects.
• Provide information and support on specific topics as they arise within projects.
• Where appropriate and required for client success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the escalation point for both the customer and delivery teams.
• Proactively collaborate with the client developer community on product roadmaps and gather detailed use cases that can be shared with the Account team and product teams.
• Document and maintain inventory of all internal Pega applications, with descriptions, versions, owners, business outcomes, go-live and major release dates, footprint, and satisfaction measures.
• Teach the client to be self-sufficient to influence technology adoption by creating enablement plans and encouraging co-production.
• Guide client delivery teams in designing solutions for ease of adoption, not just functionality.
• Manage knowledge by contributing best practices, artifacts, and client case studies to client knowledge repositories, as well as, an internal Client Success knowledge library.
• Conduct technical adoption and awareness programs, including Lunch & Learns, PDN and Pega Academy promotions, and features on upgrades.

Who You Are:

• Independently, work closely with the Sales Team to create and deliver world class PRPC technical demonstrations.
• Build demos, create POCs and achieve required certification levels for the Sales Consultant role.
• Deliver POCs and demonstrations to meet the scope and functionality to ensure that all success criteria are delivered, and product differentiators are included.
• Build the knowledge base required to maximize value of the product, including demonstrating new or upgraded functionality and using case studies to convey best practices.
• Leverage industry and product knowledge to share insights about how client can maximize license to drive business benefits.
• Partner with client user community to showcase existing Pega solutions to increase radiation.
• Engage Pega business consultants to share operational and industry insights with clients.
• Promote industry-specific application solutions.
• Promote Pega Developer events

What You've Accomplished:

• BA/BS Degree, preferably in a technical field of study

• 8+ years relevant work experience, 5+ years in consulting or product development.
• Pega Certified Senior Systems Architect (CSSA) and Pega Certified Decisioning Consultant (PCDC).
• Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
• Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
• Ability to prioritize, multi-task, and perform effectively under pressure
• Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
• Experience in Financial Services / Telecom / Healthcare preferred.
• Required to complete Solutions Consultant enablement track

• Experience implementing Customer Relationship Management solutions (CRM) or other complex IT projects within large enterprises
• Skilled at Program Management within large organizations, helping to effectively drive change across groups by engaging key stakeholders
• Proven effectiveness at leading and facilitating technical meetings and workshops
• Familiarity with Cloud Computing technologies, concepts and benefits
• Working knowledge of the software development process and of software design

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products.
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

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