Job Objective: Proactive and goal-oriented Associate CSM to manage a large portfolio (50-100 accounts) of low-value B2B clients with the primary goal to retain customers, reduce churn, and implement scalable and efficient engagement strategies. Ideal for someone who thrives in a fast-paced environment, is process-driven, and has a passion for customer relationships (at scale). Key Responsibilities: Customer Relationship Management: Serve as the primary point of contact for the assigned accounts. Monitor customer health metrics and proactively address risks of churn. Retention & Churn Management: Identify at-risk accounts early and deploy interventions to retain them. Execute retention strategies including education, engagement campaigns, and upsell opportunities where relevant. Customer Onboarding & Adoption: Manage onboarding process for new customers using standardized templates and scalable communication (email, webinars, automated walkthroughs). Drive product adoption where applicable, by educating customers on features, best practices, and use cases. Data-Driven Success: Track usage data, engagement trends, and churn risk signals. Cross-Functional Collaboration: Work closely with Sales, Product, and Support teams to relay customer feedback and advocate for improvements. Partner with Marketing to deploy one-to-many engagement strategies (drip campaigns, newsletters, QBR webinars). Qualifications: 3-5+ years experience in Customer Success, Account Management, or a client-facing role (preferably in a SaaS or B2B environment). Proven track record of managing a high volume of accounts with measurable impact on churn and customer satisfaction. Excellent organizational and time management skills. Strong communication skills (written and verbal); able to convey technical and non-technical content clearly. Experience using CRM and Customer Success tools Self-starter with a proactive mindset and results-driven approach Good with MS Excel and tools used for broadcasting and tracking communications Show more Show less

We are seeking a proactive and results-driven Senior Manager– Renewals to drive customer retention and growth. This role is crucial in maximizing recurring revenue, reducing churn, and ensuring a smooth renewal experience for our customers. You will work closely with sales and customer success to manage and execute a scalable renewals process. Key Responsibilities: Own and manage the end-to-end customer renewal process for assigned accounts Partner with Sales, Customer Success, and Finance to optimize renewal workflows and revenue forecasting Develop strategies to minimize churn and identify expansion opportunities ( renewals) Manage renewal pipeline, forecast accurately, and ensure timely renewals Implement playbooks and best practices for engaging at-risk accounts. Track KPIs and produce regular reports on renewal performance and revenue Identify process improvements and collaborate cross-functionally to enhance the customer experience Drive automation and tooling improvements for the renewal process (e.g., Salesforce, Gainsight, etc.) Education & Qualifications: Any Graduate with minimum 8 years of experience in sales, account management, or customer success with a focus on renewals. Strong negotiation, objection handling, and customer engagement skills Excellent understanding of recurring revenue business models (SaaS or subscription preferred) Proficient in CRM and renewal tools (Salesforce, HubSpot, Gainsight, etc.) Analytical mindset with experience in data-driven decision-making Exceptional communication, organizational, and time management skills Preferred Qualifications: Experience in SaaS, technology, or B2B enterprise sales environments Ability to operate in a fast-paced, cross-functional environment

Opportunity Support & Solutioning: Collaborate with Sales and other internal teams to create fit-for-purpose solutions that align with client needs and business goals. Lead complex / large / strategic opportunities with a hands-on approach to support RFPs, solution demonstrations, proof-of-concepts, etc. to showcase the value proposition. Provide consultative support during the sales process, offering deep insights into solution value proposition, best practices, solution scalability, and RoI. Provide guidance and support to clients through complex decision-making processes, offering expertise on how to drive the most value from the proposed solutions. Strategy & Execution: Drive the pre-sales strategy in alignment with business objectives, working closely with the Global Head – Presales & Solution Consulting. Lead initiatives to continuously improve the Presales Centre of Excellence by bringing in best practices. Stay updated with industry trends and competitive insights to guide solution strategy and positioning. Strategic Advisory: Act as a trusted advisor to client stakeholders, offering insights into best practices and industry trends. As a champion of all Beroe solutions. identify opportunities for business transformation or operational optimization and propose long-term transformation strategies for clients. Advise on change management strategies and long-term solution scalability. Collaboration with Cross-functional Teams: Collaborate closely with the Product, Technology, Research, and Content teams to ensure seamless alignment on the proposed solution. Provide critical client feedback to Product, Research, and Content teams which could help in refining the product and content roadmap. Work closely with Sales and Customer Success teams on account nurturing / farming / retention strategy. Marketing Initiatives: Work closely with Customer Success team to understand the dynamics of client engagements and create compelling case studies articulating the value delivered. For strategic accounts, articulate the ROI delivered by Beroe’s solutions through representative scenarios. Lead the creation of industry specific solution pitches to bring in more contextualization in the value proposition.

Job Responsibilities To design elegant & engaging user interfaces on advanced application with Angular, HTML5, CSS, Canvas, Web Sockets, RESTful services, etc. Working on integration with Web APIs. Work with usability experts and marketing to constantly refine the Product UI. Develop User Interface using ReactJS, HTML5, CSS, JavaScript. Responsible for developing CSS & JavaScript Libraries Job Requirements Bachelor’s degree in engineering desired; advanced degree preferred. Minimum 4+ yrs. of relevant experience in ReactJS development. Passionate for web technologies, techniques & standards with good sense of design, usability & overall User experience. Strong knowledge of object-oriented programming concepts. Good communication & interpersonal skills with good analytical & problem-solving skills. Ability to operate with the highest level of professionalism and personal integrity. To submit your application or to enquire about this role, please email kommi.ramesh@beroe-inc.com. Anchor: #apply-for-this-job You must have JavaScript enabled to use this form. Full name Email Phone number Upload your resume Upload your resume No file selected One file only. 5 MB limit. Allowed types: pdf, doc, docx. Leave this field blank Location India - Remote Posted 25th September 2024

Job Requirements Ability to effectively operate independently and in a team environment. Thorough understanding of the commodity under research. (The production process and other generic technical details of the commodity). Holistic view on the respective Industry spends categories. Insights on how stakeholders view the sourcing of the categories. Key focus/expectations of Industry stakeholders through the market intelligence report. Basic understanding on the value chain of the respective domain and how each category are related to drive the top line growth. Key end users of respective domain/Industry and its categories and the emerging trends that marketers should be aware of Level of innovation brought in through the MI reports delivered in past. Formulating a sourcing strategy for the energy commodities, tracking the commodity price globally, identification of alternate suppliers, developing decarbonisation strategy etc Job Responsibilities The primary responsibility is to perform extensive research on the supply-demand-price of the select commodities on a global basis and build forecast models based on the collected information. Extraction of information/content extraction through the sources of information (through Primary and secondary research) Identification of various drivers of the commodity under research - cost/demand/price drivers. Determination of the economic behaviour of the supply/demand/price of the commodity. Identification of experts for the commodity and key extraction of information. Competitive analysis of major suppliers of the commodity. Industry analysis. Use of various strategic frameworks to determine competitive positioning. Forecasts - Industry trends and more. Impact determination – macroeconomics/logistics/supply chain/disruptions/legislation/taxes on the supply and price of the commodity. Providing inputs towards price forecasts – (quantitative information/factors to support the price forecast of the commodity. Electricity, Natural Gas, LNG, Coal, Diesel & Gasoline, Fuel Oil, Fuel Oil, Jet Fuel, Bunker Fuel, LPG, All Renewable Energy Sources such as solar, wind, biofuel, etc., alternative fuels, water, lubricants and greases, industrial gases such as oxygen, nitrogen etc. Also covers Energy storage, energy as a service, energy management and other sustainable energy initiatives Qualification: MBA (Marketing/Operations/Energy/Logistics/Supply Chain/ Finance) with minimum 60% from class X onwards. Work Experience : 1 to 4 years of experience. Technical Requirement Technical Requirement Competitive / Marketing Intelligence. Industry Analysis Best practice Insights Supplier Profiling Pricing & Cost Analysis Presentation and report Generation Personal Characteristics Personal Characteristics Right attitude Good Analytical skills Achievement Oriented Quick learner Out of box thinking Self-driven and Self Confident Please email your application to kommi.ramesh@beroe-inc.com Anchor: #apply-for-this-job You must have JavaScript enabled to use this form. Full name Email Phone number Upload your resume Upload your resume No file selected One file only. 5 MB limit. Allowed types: pdf, doc, docx. Leave this field blank Location India - Remote Posted 20th March 2025

Responsibilities Develop and train machine learning models to address key business challenges. Integrate AI functionalities into existing and new software applications. Continuously evaluate and improve the performance of existing AI models. Collaborate with product and engineering teams to define solution requirements and customize AI features. Document all phases of AI development from model design to deployment. Required Qualifications Bachelor’s degree in Computer Science, Data Science, or a related field; Master’s preferred. At least 3 years of experience in AI development or machine learning projects. Strong programming skills in Python, and familiarity with AI libraries such as TensorFlow, PyTorch, and Scikit-learn. Experience with data management and data-driven decision making. Excellent analytical and problem-solving abilities. Effective communication skills, capable of presenting complex technical details to non-technical stakeholders. Experience in deploying AI solutions in cloud environments (AWS, Azure, Google Cloud). Practical knowledge of software development practices and DevOps tools. Prior work in an Agile development environment. To submit your application or to enquire about this role, please email your application to kommi.ramesh@beroe-inc.com. Anchor: #apply-for-this-job You must have JavaScript enabled to use this form. Full name Email Phone number Upload your resume Upload your resume No file selected One file only. 5 MB limit. Allowed types: pdf, doc, docx. Leave this field blank Location India - Remote Posted 24th September 2024

Job Responsibilities Associate Customer Engagement is the 1st point of contact for a customer, will have 100% ownership in terms of assessing the requirement, evaluating the feasibility of the deliverables along with the research team. Responsible for crafting out the timelines and delivering the output with the customer. Should comprehend customer’s requirements during the interaction (via emails/ Bot conversations) to break down the requirements into definite actionable. Responsible to create quickly customized outputs to deliver off-the-shelf information (readily available data sources) which will be shared instantly with the customer via emails/ Bot. Associates will have continuous access to key category databases, report archives, partner databases like D&B, Bloomberg, Zoominfo, Contify etc. to retrieve data while addressing client’s queries. Associates will be trained & exposed to a wide array of spend categories across all key industries. Associates will be responsible for customer engagement activities on the platform (like onboarding, training, monitoring etc.) Analyze customer activity to establish ways to improve customer experience on the platform. Associate will have a direct impact on the renewals, upsell & cross-selling for their respective Customers within LiVE.Ai platform. Associate will be trained & exposed to a wide array of categories across all key industries. Flexible to work in the shifts( day shift/ UK shift). Qualification: MBA Finance/PGDM with minimum 60% throughout their academics. Work Experience : 1 to 3 years of experience. To submit your application or to enquire about this role, please email your application to kommi.ramesh@beroe-inc.com. Anchor: #apply-for-this-job You must have JavaScript enabled to use this form. Full name Email Phone number Upload your resume Upload your resume No file selected One file only. 5 MB limit. Allowed types: pdf, doc, docx. Leave this field blank Location India - Remote Posted 9th July 2025

Job Summary We are seeking a proactive and results-driven Senior Manager– Renewals to drive customer retention and growth. This role is crucial in maximizing recurring revenue, reducing churn, and ensuring a smooth renewal experience for our customers. You will work closely with sales and customer success to manage and execute a scalable renewals process . Job Responsibilities Own and manage the end-to-end customer renewal process for assigned accounts Partner with Sales, Customer Success, and Finance to optimize renewal workflows and revenue forecasting Develop strategies to minimize churn and identify expansion opportunities ( renewals) Manage renewal pipeline, forecast accurately, and ensure timely renewals Implement playbooks and best practices for engaging at-risk accounts. Track KPIs and produce regular reports on renewal performance and revenue Identify process improvements and collaborate cross-functionally to enhance the customer experience Drive automation and tooling improvements for the renewal process (e.g., Salesforce, Gainsight, etc.) Education, Desirable Qualifications And Educational Establishment, Additional Education Any Graduate with minimum 8 years of experience in sales, account management, or customer success with a focus on renewals. Strong negotiation, objection handling, and customer engagement skills Excellent understanding of recurring revenue business models (SaaS or subscription preferred) Proficient in CRM and renewal tools (Salesforce, HubSpot, Gainsight, etc.) Analytical mindset with experience in data-driven decision-making Exceptional communication, organizational, and time management skills Preferred Qualifications Experience in SaaS, technology, or B2B enterprise sales environments Ability to operate in a fast-paced, cross-functional environment Anchor: #apply-for-this-job You must have JavaScript enabled to use this form. Full name Email Phone number Upload your resume Upload your resume No file selected One file only. 5 MB limit. Allowed types: pdf, doc, docx. Leave this field blank Location India - Remote Posted On 9th July 2025

Roles And Responsibilities Identify upsell/cross sell opportunities within the assigned set of accounts Demand generation for Beroe’s products & services Monitor and drive accounts utilization Accounts health management Ensure renewal targets are met >= 87%; upsell targets are met. Relationship management with key client stakeholders LiVE.Ai individual / group stakeholder trainings and adoption Conduct account level client review sessions Manage / enhance user experience on and off LiVE.Ai platform Desired Skills And Requirements Excellent Communication & Presentation Skills Analytical & Problem-solving Skills Consulting Mind set Relationship Building – Convincing & Influencing skills Open to travel as & when required Very strong Excel and PowerPoint skills Strong Commercial and Business Acume Education, Desirable Qualification And Educational Establishment, Additional Education Essential: MBA /Masters with 5-8 years of experience in account management or customer success from enterprise customers. Anchor: #apply-for-this-job You must have JavaScript enabled to use this form. Full name Email Phone number Upload your resume Upload your resume No file selected One file only. 5 MB limit. Allowed types: pdf, doc, docx. Leave this field blank Location India - Remote Posted On 9th July 2025

The Associate Customer Engagement role at our organization is a crucial position as it serves as the primary point of contact for our customers. As an Associate Customer Engagement, you will be entrusted with 100% ownership of assessing customer requirements, evaluating feasibility, and collaborating with the research team to deliver optimal solutions. Your responsibilities will include crafting timelines, ensuring timely delivery of outputs, and effectively communicating with customers to understand their needs. By engaging with customers via emails and Bot conversations, you will be able to break down requirements into actionable tasks and provide customized outputs promptly using readily available data sources. As an Associate, you will have continuous access to key category databases, report archives, and partner databases such as D&B, Bloomberg, Zoominfo, and Contify to retrieve relevant data for addressing client queries. You will also receive training and exposure to a diverse range of spend categories across various industries. Furthermore, your role will involve engaging customers on the platform through activities like onboarding, training, and monitoring to enhance their overall experience. By analyzing customer activity, you will identify opportunities to improve customer engagement and contribute directly to renewals, upselling, and cross-selling within the LiVE.Ai platform. To qualify for this position, candidates should hold an MBA in Finance or PGDM with a consistent academic record of minimum 60% throughout. Additionally, applicants should have 1 to 3 years of relevant work experience. This role offers the opportunity to work in shifts, including day shifts and UK shifts. If you meet the qualifications and are interested in applying for this position, please submit your application to kommi.ramesh@beroe-inc.com. Location: India - Remote Posted: 9th July 2025,

Job Title: Senior Consultant-Solution Consulting Job Location: Chennai/ Bangalore or Remote, India Job Responsibilities: • Support the sales team by conducting discovery calls and product demonstrations for active deals. • Handle technical objections during product evaluation by customers; create winning presentations; write and develop technical proposals and also support customer buying process with comprehensive business case materials • Collaborate with the internal teams to create a proof of concept and present a strong business case in front of the prospects & ensure the technical win of the solution • To collaborate with different departments of the organization to provide clear and comprehensive responses to RFI’s and RFQ’s • To define/improve pre-sales processes within the organization to ensure quick turnaround time • Deliver compelling technical demonstrations of the Beroe products/ Platform. • Highly driven individuals with an execution focus and a strong sense of urgency Job Requirement: • Bachelors /Master’s degree in business, marketing, economics or related field. • Must have Experience in presales /solution engineer in international markets and clients. • Excellent written and verbal communication skills. • Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers. • Able to work comfortably in a fast paced, remote team environment. • Experience in product pre sales is a plus. Personal characteristics: • Excellent Soft skill • Multi-Tasking • Energetic • Skill to ask right questions • Handle work under pressure Responsibilities [Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.] Example: Determine and develop user requirements for systems in production, to ensure maximum usability Qualifications [Some qualifications you may want to include are Skills, Education, Experience, or Certifications.] Example: Excellent verbal and written communication skills