Associate -Customer Engagement

Job Responsibilities

• Associate Customer Engagement is the 1st point of contact for a customer, will have 100% ownership in terms of assessing the requirement, evaluating the feasibility of the deliverables along with the research team.
• Responsible for crafting out the timelines and delivering the output with the customer.
• Should comprehend customer’s requirements during the interaction (via emails/ Bot conversations) to break down the requirements into definite actionable.
• Responsible to create quickly customized outputs to deliver off-the-shelf information (readily available data sources) which will be shared instantly with the customer via emails/ Bot.
• Associates will have continuous access to key category databases, report archives, partner databases like D&B, Bloomberg, Zoominfo, Contify etc. to retrieve data while addressing client’s queries.
• Associates will be trained & exposed to a wide array of spend categories across all key industries.
• Associates will be responsible for customer engagement activities on the platform (like onboarding, training, monitoring etc.)
• Analyze customer activity to establish ways to improve customer experience on the platform.
• Associate will have a direct impact on the renewals, upsell & cross-selling for their respective Customers within LiVE.Ai platform.
• Associate will be trained & exposed to a wide array of categories across all key industries.
• Flexible to work in the shifts( day shift/ UK shift).
  

Qualification:

Work Experience