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Senior Manager-Renewals

8 years

0 Lacs

India

Posted:2 months ago| Platform: Linkedin logo

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Skills Required

drive retention finance strategies pipeline forecast risk reports automation tooling salesforce management negotiation engagement saas crm hubspot data communication technology

Work Mode

On-site

Job Type

Full Time

Job Description

Senior Manager– Renewals


You will work closely with sales and customer success to manage and execute a scalable renewals process.

Key Responsibilities:

  • Own and manage the end-to-end customer renewal process for assigned accounts
  • Partner with Sales, Customer Success, and Finance to optimize renewal workflows and revenue forecasting
  • Develop strategies to minimize churn and identify expansion opportunities ( renewals)
  • Manage renewal pipeline, forecast accurately, and ensure timely renewals
  • Implement playbooks and best practices for engaging at-risk accounts.
  • Track KPIs and produce regular reports on renewal performance and revenue
  • Identify process improvements and collaborate cross-functionally to enhance the customer experience
  • Drive automation and tooling improvements for the renewal process (e.g., Salesforce, Gainsight, etc.)

Education & Qualifications:

  • Any Graduate with minimum 8 years of experience in sales, account management, or customer success with a focus on renewals.
  • Strong negotiation, objection handling, and customer engagement skills
  • Excellent understanding of recurring revenue business models (SaaS or subscription preferred)
  • Proficient in CRM and renewal tools (Salesforce, HubSpot, Gainsight, etc.)
  • Analytical mindset with experience in data-driven decision-making
  • Exceptional communication, organizational, and time management skills

Preferred Qualifications:

  • Experience in SaaS, technology, or B2B enterprise sales environments
  • Ability to operate in a fast-paced, cross-functional environment

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