Senior Manager-Renewals

Job Description

We are seeking a proactive and results-driven Senior Manager– Renewals to drive customer retention and growth. This role is crucial in maximizing recurring revenue, reducing churn, and ensuring a smooth renewal experience for our customers. You will work closely with sales and customer success to manage and execute a scalable renewals process. Key Responsibilities: Own and manage the end-to-end customer renewal process for assigned accounts Partner with Sales, Customer Success, and Finance to optimize renewal workflows and revenue forecasting Develop strategies to minimize churn and identify expansion opportunities ( renewals) Manage renewal pipeline, forecast accurately, and ensure timely renewals Implement playbooks and best practices for engaging at-risk accounts. Track KPIs and produce regular reports on renewal performance and revenue Identify process improvements and collaborate cross-functionally to enhance the customer experience Drive automation and tooling improvements for the renewal process (e.g., Salesforce, Gainsight, etc.) Education & Qualifications: Any Graduate with minimum 8 years of experience in sales, account management, or customer success with a focus on renewals. Strong negotiation, objection handling, and customer engagement skills Excellent understanding of recurring revenue business models (SaaS or subscription preferred) Proficient in CRM and renewal tools (Salesforce, HubSpot, Gainsight, etc.) Analytical mindset with experience in data-driven decision-making Exceptional communication, organizational, and time management skills Preferred Qualifications: Experience in SaaS, technology, or B2B enterprise sales environments Ability to operate in a fast-paced, cross-functional environment