Role summary
Align is currently seeking a Software Engineer, ServiceNow (Legal Service Delivery) to join our DWTechOps organization. This position will lead the design, development, and deployment of a custom-scoped application tailored to the needs of legal departments and organizations. This role demands an experienced developer with a proven track record of building sophisticated workflows, integrating third-party services, and delivering seamless, secure user experiences on the ServiceNow platform. The successful candidate will collaborate closely with legal, compliance, and IT teams to translate legal requirements into scalable and maintainable ServiceNow applications and integrations.
Role expectations
- Design and architect a custom scoped ServiceNow application tailored to manage legal contract workflows, incorporating advanced form logic, workflow design, and automation.
- Develop contract creation and authoring modules, leveraging ServiceNow’s scripting and form design tools. Where out-of-the-box features are not available, implement custom solutions using ServiceNow’s platform capabilities.
- Integrate the application with secure, centralized contract repositories (e.g., OneDrive), ensuring robust storage, retrieval, and access control for contract documents.
- Create configurable contract templates supporting standard clauses, terms, and conditions to accelerate contract generation and compliance.
- Build and refine automated workflows for contract approval, including support for complex routing, escalation, and notification logic, leveraging ServiceNow Flow Designer and business rules.
- Develop data models and custom reports to deliver actionable insights into contract lifecycle, request volumes, approval bottlenecks, and compliance status.
- Implement and customize DocuSign eSignature integrations for digital contract execution and audit trails, using ServiceNow’s pre-built integration spokes and REST APIs as required.
- Evaluate and implement secure external user interfaces or portals as needed, balancing usability, access control, and data protection.
- Ensure all developments adhere to best practices in security, compliance (e.g., GDPR, SOX), and ServiceNow development standards.
- Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
- Produce thorough technical documentation, user guides, and provide knowledge transfer to administrators and end-users.
- Participate in agile ceremonies, sprint planning, stand-ups, and retrospectives as part of a cross-functional project team.
- Stay up to date with the latest industry trends, emerging integration technologies, and best practices, and provide guidance on integrating new platforms and systems.
What we’re looking for
- Bachelor's degree in computer science, information technology, or related field, or equivalent work experience.
- ServiceNow Development: Minimum 5-8 years of hands-on experience developing scoped applications, scripting (JavaScript, Glide), and integrating ServiceNow modules.
- Workflow & Automation: In-depth knowledge of ServiceNow Flow Designer, Business Rules, Scheduled Jobs, and Workflow Editor.
- Integration: Experience integrating ServiceNow with external APIs, repositories (SharePoint, OneDrive), and third-party e-signature tools (DocuSign, Adobe Sign).
- UI/UX Design: Proficiency in building ServiceNow Forms, Service Portal widgets, Catalog Items, and dashboards with a focus on intuitive, responsive user experiences.
- Data Modelling & Management: Ability to design effective data models, manage tables, relationships, and ensure data integrity for legal information.
- Security & Compliance: Strong understanding of IT security, ServiceNow ACLs, RBAC, encryption, and compliance frameworks (GDPR, SOC2, etc.).
- Problem Solving: Strong analytical skills to diagnose issues, debug code, and identify process bottlenecks within complex legal workflows.
- Documentation: Ability to create clear, detailed technical documentation, user guides, and training materials.
- Communication: Excellent written and verbal communication skills for effective collaboration with cross-functional teams.
- Agile/Scrum Methodologies: Familiarity with Agile/Scrum principles, user story writing, and iterative delivery.
- Certifications: Certified System Administrator, Certified Application Developer are highly desirable.
Complimentary Skills
- Experience with AI/ML-powered workflow automation or integrations within ServiceNow.
- Experience with Legal Service Delivery module or similar legal tech platforms is a strong plus.
- Familiarity with legal domain workflows, document management, or contract lifecycle management systems.
- Understanding of OAuth2, SAML, and modern identity management protocols.
- Experience with ServiceNow Performance Analytics and Custom Reporting.
- Previous exposure to DocuSign configuration and advanced eSignature use-cases.
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Want to discover more about exocad and Cubicure? Click on their names for additional information.
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Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
