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0.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Provide academic support by assisting with homework, assignments, projects, note-taking, and organization1. Implement strategies to support the overall wellbeing of the child5. Help students manage their behavior and stay focused on task.
Posted 1 month ago
5.0 - 10.0 years
8 - 15 Lacs
Bengaluru
Work from Office
Hi We are hiring for the ITES Company for the Culture & Communication Trainer - V&A - Manager Role. *** Minimum 5 years of experience in Culture & Communication Training and V&A Domain *** Job Description: Develop and deliver engaging training programs tailored to the needs of learners, focusing on voice modulation, accent reduction, pronunciation improvement, US culture and written communication (e.g. email and chat etiquette etc.) Improving customer service skills including and not limited to empathy, active listening and problem solving to create a positive customer experience during every interaction in both B2B and B2C environment Conduct Training Need Analysis to understand performance gaps. Assess learners' current proficiency levels and identify areas for improvement through diagnostic evaluations and feedback. Create and utilize various training materials, including exercises, workshops, and multimedia resources, to facilitate effective learning and measure performance Provide one-on-one coaching and group sessions to address specific communication challenges and goals Conduct new hire interviews to funnel right resources for stakeholders Effectively interact with employees, stakeholders and clients at all levels of the organization, and work with a variety of people from diverse backgrounds Provide the necessary documentation and reporting for all classes facilitated Facilitate learning using effective presentation, facilitation, and coaching, via classroom, on-the-job, self-paced, web-conferencing programs, one-on-one, and other training delivery methods Stimulate and sustain learner motivation and engagement in training and coaching. Liaise with other departments such as Quality, Operations, IT, HR, etc. to ensure that training programs are implemented effectively Conduct client-specific training, as needed Demonstrate problem-solving and critical thinking skills with focus on issue resolution and customer satisfaction Demonstrate self-motivation and ability to work independently as well as contribute to cross-functional and global teams Show flexibility by being able to quickly adjust to frequent process and information changes Demonstrate emotional intelligence by handling work under pressure effectively Competency Requirements: Facilitation Skills Experience with classroom and virtual training platforms and tools. Knowledge of adult-learning principles and methodologies including classroom management, coaching, curriculum development, and/or lesson planning In depth knowledge of English phonetics, grammar, US culture and soft skill Intelligently use and manage Microsoft Office programs (Word, PowerPoint, Excel, Form), or similar applications in G Suite. Time-management & multi-tasking skills Extensive experience in Customer Service Qualification : Bachelors degree Exposure to US Culture TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) >To Apply for above Job Role ( Bangalore )Type : Job Code # 259
Posted 1 month ago
0.0 - 4.0 years
1 - 5 Lacs
Hyderabad, Bengaluru, Mumbai (All Areas)
Work from Office
Key Responsibilities: 1. Facilitation of Communication Skills Sessions: Deliver pre-designed lessons aimed at improving students' English communication skills, including verbal and written proficiency. Conduct engaging sessions on effective communication for professional contexts, such as report writing, email etiquette, technical presentations, and interview preparation. Facilitate group discussions, role plays, and practical exercises to help students enhance their speaking and listening abilities. Guide students in improving their written communication skills, particularly in the context of academic papers, technical documentation, and business correspondence. 2. Student Support and Feedback: Provide individualized support to students, offering guidance on language improvement, presentation techniques, and interview communication. Offer constructive feedback on assignments, presentations, and communication exercises to help students refine their skills. Address specific challenges faced by students in terms of communication, helping them build confidence in both written and oral communication. 3. Assessment and Monitoring: Regularly assess students progress through assignments, presentations, and in-class participation. Maintain accurate records of student performance and provide timely, actionable feedback. Monitor student engagement and provide support to those who may be struggling with language barriers or communication skills. 4. Collaborative Work: Work closely with other faculty members to identify areas where communication skills are critical, particularly in technical courses, and provide additional support where necessary. Participate in workshops, seminars, and extracurricular activities (e.g., debate clubs, public speaking workshops) designed to improve communication skills in informal settings. 5. Professional Development: Stay up-to-date with best practices in teaching communication skills, including new tools and techniques for improving student engagement and performance. Attend faculty development sessions and contribute to the enhancement of the soft skills training program. 6. Other Duties: Participate in faculty meetings and departmental activities. Assist in organizing events that promote student communication skills, such as mock interviews, public speaking contests, and writing workshops. Qualifications: Education: Any graduate degree or higher (preferably in English, Communication, Marketing, Education, or a related field) with an overall minimum academic score of 60%. Experience: At least 0-2 years of experience teaching English language skills, particularly in a professional or academic context. Experience teaching communication skills to students in technical or IT-related fields is preferred, but not required. Skills & Competencies: Strong proficiency in English, with excellent spoken and written communication skills. Experience in teaching English for professional contexts (e.g., email writing, presentations, business communication). Ability to provide personalized feedback to students to help them improve their communication. Familiarity with using digital tools and platforms to facilitate learning, such as online classrooms and assessment software. Strong interpersonal skills with the ability to engage and motivate students from diverse backgrounds. Desirable: Certification in TESOL, TEFL, CELTA, or related qualifications is a plus. Experience working with international students or students from diverse linguistic backgrounds. Ability to work with students in a fast-paced, technology-driven educational environment. Working Details: Job Type: Full-Time Working Days: 6-Day Week Probation period: 6 months
Posted 1 month ago
3.0 - 5.0 years
1 - 3 Lacs
Pune
Work from Office
Responsibilities: To oversee the operational, academic, and financial performance of a cluster of preschools, ensuring consistent quality, regulatory compliance, enrollment growth & parent connect. To Build brand presence in the community, and identify opportunities for network expansion 1. Centers Operations & Academic Quality Ensure SOP compliance across all centers (hygiene, safety, HR, daily schedule). Conduct monthly quality audits and submit reports. Monitor academic delivery and curriculum implementation. Guide teachers on improvements in classroom practices and child outcomes. 2. Admissions & Lead Conversion Track inquiries, ensure timely follow-up, and support Center Heads in closures. Conduct regular parent orientations, school tours, and demo sessions. Manage inquiry logs for accuracy. 3. Financial & Administrative Oversight Monitor fee collections, staff expenses, and supply purchases at each center. Approve small-scale procurement and report budget deviations. Ensure compliance with local regulations (if any). 4. Parent, Community Engagement & Outreach Plan and execute local events like open houses, festive carnivals, and workshops. Build partnerships with parents, pediatricians, playgroups, and local influencers. Represent brand in the community to increase preschool & daycare visibility. 5. People Development & Performance Management Coach and support Center Heads for daily management. Identify training needs and organize upskilling sessions for teachers. Conduct performance reviews, recommend and implement corrective action. 6. Infrastructure Maintenance & Property Upkeep Ensure that all centers are clean, well-maintained, and child-safe at all times. Conduct regular inspections for repair needs (furniture, flooring, walls, play equipment, plumbing, electricals). Coordinate with vendors or internal maintenance team to execute timely repairs. Oversee AMC (Annual Maintenance Contracts) and maintain vendor logs. 7. Expansion & Market Intelligence Scout for locations for new centers of preschools / daycare based on demand. Conduct competitor benchmarking and parent feedback analysis. Share monthly growth insights and recommend business improvements Experience in a similar role: Minimum 3 years Core competency Has positive, growth & ownership mindset Can balance quality control, team leadership, and business growth. Strong communication skills in English & local language (will be preferred) Is result oriented, agile & adaptable Is comfortable using technology Salary bracket: salary no bar for the right candidate
Posted 1 month ago
0.0 years
1 - 2 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Dear Candidate , We are looking for dynamic and ambitious male candidates to join our team as US IT Headhunter , where you'll play a key role in connecting top tech talent with exciting opportunities across the US! Roles and Responsibilities: Responsible for handling the complete recruitment life cycle for Direct Clients in the US. Utilize various talent acquisition strategies to source candidates through online channels (e.g. job portals, professional networks, etc.), LinkedIn, internal database, and referrals Learn the technical requirements of various positions, do research as needed, and submit consultants profiles that match these criteria in a timely manner. Establish relationships with consultants/contractors in specified regions. Responsible for achieving a good conversion ratio of submittals into interviews and placement. Eligibility: Any Bachelors degree with a minimum of 50% In overall academics is eligible Freshers can apply Skills: The ideal candidate should have superior communication and interpersonal skills. Must be self-motivated and must possess a good attitude. Should have the ability to deliver results in a fast-paced & metrics-driven environment. J ob Type: Full-time Salary: 15000 CTC + AC Accommodation Timing: 6 :00 PM to 4:30 AM (Monday Friday) Shift: Complete Night shift Completely Work from Office Interview Mode: Telephonic and Face-To-Face. Office Location: 94A, MLA Colony, Road no 12, Banjara Hills, 500034 Land Mark: Friends Bakery
Posted 1 month ago
0.0 years
1 - 1 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Multiple Openings for Technical Recruiter US Staffing (females) For Night Shifts Apply Now! Dear Candidate, ROBOTICS Technologies seeking a dynamic and results-driven US IT Talent Acquisition Lead to join our team. The ideal candidate will have experience in full-cycle IT recruitment, sourcing top technical talent, and working with US clients. You will be responsible for identifying, screening, and placing IT professionals in contract, contract-to-hire, and full-time roles across various industries. Job Role: US IT Talent Acquisition Lead Key Responsibilities: Manage end-to-end recruitment for IT positions, including sourcing, screening, interviewing, and coordinating placements. Utilize job portals (Dice, Monster, LinkedIn, Indeed, etc.), internal databases, and social media to source potential candidates. Assess candidates technical skills and experience through interviews and evaluations. Negotiate compensation, benefits, and contracts with candidates and clients. Build and maintain strong relationships with candidates, consultants, and hiring managers. Work with different work authorizations, including H-1B, OPT, CPT, Green Card, and US Citizens. Stay updated on industry trends, market rates, and hiring best practices Salary: 14000 (Free AC hostel accommodation and food) + Incentives (Performance based) Free Wi-Fi, TV & Quality food in hostel WORK FROM OFFICE Week offs: Saturday & Sunday Work Timings: 7 PM to 5:30 AM (Night Shift) office Location: 43/A MLA colony, Road no :12 Banjara hills Hyderabad - 500034 Contact: HRKavitha( 96528 17770-What's app Resumes for Faster Response)
Posted 1 month ago
0.0 years
1 - 2 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Dear Candidate , We are looking for dynamic and ambitious male candidates to join our team as Junior HRAssistant Recruiters, where you'll play a key role in connecting top tech talent with exciting opportunities across the US! Roles and Responsibilities: Responsible for handling the complete recruitment life cycle for Direct Clients in the US. Utilize various talent acquisition strategies to source candidates through online channels (e.g. job portals, professional networks, etc.), LinkedIn, internal database, and referrals Learn the technical requirements of various positions, do research as needed, and submit consultants profiles that match these criteria in a timely manner. Establish relationships with consultants/contractors in specified regions. Responsible for achieving a good conversion ratio of submittals into interviews and placement. Eligibility: Any Bachelors degree with a minimum of 50% In overall academics is eligible Freshers can apply Skills: The ideal candidate should have superior communication and interpersonal skills. Must be self-motivated and must possess a good attitude. Should have the ability to deliver results in a fast-paced & metrics-driven environment. Job Type: Full-time Salary: 15000 CTC + AC Accommodation Timing: 7:00 PM to 5:30 AM (Monday Friday) Shift: Complete Night shift Completely Work from Office Interview Mode: Telephonic and Face-To-Face. Office Location: 94A, MLA Colony, Road no 12, Banjara Hills, 500034 Land Mark: Friends Bakery
Posted 1 month ago
0.0 years
1 - 2 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Dear Candidate , We are looking for dynamic and ambitious male candidates to join our team as Junior HR Recruiters, where you'll play a key role in connecting top tech talent with exciting opportunities across the US! Roles and Responsibilities: Responsible for handling the complete recruitment life cycle for Direct Clients in the US. Utilize various talent acquisition strategies to source candidates through online channels (e.g. job portals, professional networks, etc.), LinkedIn, internal database, and referrals Learn the technical requirements of various positions, do research as needed, and submit consultants profiles that match these criteria in a timely manner. Establish relationships with consultants/contractors in specified regions. Responsible for achieving a good conversion ratio of submittals into interviews and placement. Eligibility: Any Bachelors degree with a minimum of 50% In overall academics is eligible Freshers can apply Skills: The ideal candidate should have superior communication and interpersonal skills. Must be self-motivated and must possess a good attitude. Should have the ability to deliver results in a fast-paced & metrics-driven environment. Job Type: Full-time Salary: 15000 CTC + AC Accommodation Timing: 7:00 PM to 5:30 AM (Monday Friday) Shift: Complete Night shift Completely Work from Office Interview Mode: Telephonic and Face-To-Face. Office Location: 94A, MLA Colony, Road no 12, Banjara Hills, 500034 Land Mark: Friends Bakery
Posted 1 month ago
15.0 - 20.0 years
7 - 12 Lacs
Kolkata, Nagpur, Pune
Work from Office
One of the country's best Aviation training institute needs trainers at multiple location who can trained on Leadership, Attitude, Johari window, communication, motivation, interviewing, Emotional intelligence , transactional analysis. Required Candidate profile Candidate with minimum 15 years experience, absolutely seasoned trainer , who can bring a visible change in the personality of the students and make them ready to face the professional world.
Posted 1 month ago
2.0 - 7.0 years
4 - 4 Lacs
Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)
Work from Office
Conduct FM staff training (HK, soft skills), Create training materials, Monitor effectiveness, On-site training sessions.
Posted 1 month ago
0.0 - 3.0 years
1 - 5 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Key Responsibilities: 1. Facilitation of Communication Skills Sessions: Deliver pre-designed lessons aimed at improving students' English communication skills, including verbal and written proficiency. Conduct engaging sessions on effective communication for professional contexts, such as report writing, email etiquette, technical presentations, and interview preparation. Facilitate group discussions, role plays, and practical exercises to help students enhance their speaking and listening abilities. Guide students in improving their written communication skills, particularly in the context of academic papers, technical documentation, and business correspondence. 2. Student Support and Feedback: Provide individualized support to students, offering guidance on language improvement, presentation techniques, and interview communication. Offer constructive feedback on assignments, presentations, and communication exercises to help students refine their skills. Address specific challenges faced by students in terms of communication, helping them build confidence in both written and oral communication. 3. Assessment and Monitoring: Regularly assess students progress through assignments, presentations, and in-class participation. Maintain accurate records of student performance and provide timely, actionable feedback. Monitor student engagement and provide support to those who may be struggling with language barriers or communication skills. 4. Collaborative Work: Work closely with other faculty members to identify areas where communication skills are critical, particularly in technical courses, and provide additional support where necessary. Participate in workshops, seminars, and extracurricular activities (e.g., debate clubs, public speaking workshops) designed to improve communication skills in informal settings. 5. Professional Development: Stay up-to-date with best practices in teaching communication skills, including new tools and techniques for improving student engagement and performance. Attend faculty development sessions and contribute to the enhancement of the soft skills training program. 6. Other Duties: Participate in faculty meetings and departmental activities. Assist in organizing events that promote student communication skills, such as mock interviews, public speaking contests, and writing workshops. Qualifications: Education: Any graduate degree or higher (preferably in English, Communication, Marketing, Education, or a related field) with an overall minimum academic score of 60%. Experience: At least 0-2 years of experience teaching English language skills, particularly in a professional or academic context. Experience teaching communication skills to students in technical or IT-related fields is preferred, but not required. Skills & Competencies: Strong proficiency in English, with excellent spoken and written communication skills. Experience in teaching English for professional contexts (e.g., email writing, presentations, business communication). Ability to provide personalized feedback to students to help them improve their communication. Familiarity with using digital tools and platforms to facilitate learning, such as online classrooms and assessment software. Strong interpersonal skills with the ability to engage and motivate students from diverse backgrounds. Desirable: Certification in TESOL, TEFL, CELTA, or related qualifications is a plus. Experience working with international students or students from diverse linguistic backgrounds. Ability to work with students in a fast-paced, technology-driven educational environment. Working Details: Job Type: Full-Time Working Days: 6-Day Week Probation period: 6 months
Posted 1 month ago
3.0 - 8.0 years
4 - 9 Lacs
Chennai
Work from Office
Roles and Responsibilities Design and Delivery of Training programs for our Sales team and follow up of development goals to ensure that actual transformation happens. Able to influence our Team Leaders to train our sales/presales frontline staff and enable them to better execute their duties by sharpening their skills. On job training/Induction training at regular intervals. Conduct Training need and analysis and prepare training calendar for the entire team. Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions. Trainers must be capable of counseling and coaching and improve. performance our sales/presales personnel. Collaborating with management/Director HR to evaluate the companys training requirements Desired Candidate Profile Graduate with 5-12 years of experience in Sales training. Strong knowledge of residential sales, property sales, real estate marketing, insurance, finance & banking concepts. Excellent communication skills for effective client interaction and negotiation. Expert in PPT. Ability to work independently with minimal supervision while meeting targets. Location :- Chennai Qualification:- Graduation Mandatory Note:-Immediate joiners preferred Interested candidates email your resume to Vinoth J HR G Square Email : vinoth@gsquarehousing.com
Posted 1 month ago
0.0 years
3 - 5 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Dear Candidate , We are looking for dynamic and ambitious male candidates to join our team as US IT Recruiters, where you'll play a key role in connecting top tech talent with exciting opportunities across the US! Roles and Responsibilities : Responsible for handling the complete recruitment life cycle for Direct Clients in the US. Utilize various talent acquisition strategies to source candidates through online channels (e.g. job portals, professional networks, etc.), LinkedIn, internal database, and referrals Learn the technical requirements of various positions, do research as needed, and submit consultants profiles that match these criteria in a timely manner. Establish relationships with consultants/contractors in specified regions. Responsible for achieving a good conversion ratio of submittals into interviews and placement. Eligibility : Any Bachelors degree with a minimum of 50% In overall academics is eligible Freshers can apply Skills : The ideal candidate should have superior communication and interpersonal skills. Must be self-motivated and must possess a good attitude. Should have the ability to deliver results in a fast-paced & metrics-driven environment. Job Type: Full-time Salary: 15000 CTC + AC Accommodation Timing : 7:00 PM to 5:30 AM (Monday Friday) Shift: Complete Night shift Completely Work from Office Interview Mode: Telephonic and Face-To-Face. Office Location: 94A, MLA Colony, Road no 12, Banjara Hills, 500034 Land Mark: Friends Bakery
Posted 1 month ago
0.0 - 5.0 years
4 - 5 Lacs
Bengaluru
Remote
About Role: We are looking to expand our team of educators to provide IELTS & PTE education to thousands more and help them achieve their dreams of studying abroad. The charter for this role will include: Assess customers' needs and provide assistance and information on product features Ensure high levels of customer satisfaction through excellent sales service Answer customer queries Process POS (point of sale) purchases Go the extra mile” to drive sales Follow and achieve the department’s sales goals on a monthly, quarterly and yearly basis Remain knowledgeable on products offered and discuss available options Team up with co-workers to ensure proper customer service Build productive trust relationships with customers Ideal Persona: Taught IELTS or PTE for at least 6 months Basic understanding of sales principles and customer service practices Proficiency in communication and interpersonal skills A friendly and energetic personality with customer service focus Track record of over-achieving sales quota Hands-on experience with POS transactions Graduate Degree in any discipline preferably BA/MA in English Perquisite for this role will include: 4 hours of online demo sessions; 6 days a week. ( 5:00PM – 10:00PM, or 6:00PM – 11:00PM) Interact with students, get them enrolled & start their teaching journey
Posted 1 month ago
5.0 - 10.0 years
3 - 7 Lacs
Bengaluru
Work from Office
We are seeking a highly skilled and motivated Voice and Accent Trainer to join our dynamic team for an international voice process with a leading client in Bangalore. The ideal candidate will possess a strong background in voice training, accent modification, and communication skills development, with a focus on enhancing the effectiveness of our team members in delivering exceptional customer service. Key Responsibilities: Design and deliver comprehensive training programs focused on voice modulation, accent neutralization, and effective communication techniques tailored for an international audience. Conduct assessments to evaluate the current voice and accent proficiency of team members and identify areas for improvement. Provide one-on-one coaching and feedback to employees to enhance their speaking skills and confidence in a professional setting. Develop training materials, including manuals, exercises, and multimedia resources, to support the learning process. Stay updated on industry trends and best practices in voice training and communication to continuously improve training methodologies. Collaborate with team leaders and management to align training objectives with organizational goals and client requirements. Monitor and evaluate the effectiveness of training programs and make necessary adjustments based on feedback and performance metrics. Preferred candidate profile Bachelors degree in Communication, Linguistics, Education, or a related field. Proven experience as a Voice and Accent Trainer, preferably in an international voice process environment. Strong understanding of various accents and dialects, with the ability to teach and modify them effectively. Excellent verbal and written communication skills, with a clear and engaging speaking style. Ability to work collaboratively in a team-oriented environment and adapt to diverse learning styles. Certification in voice training or related fields is a plus. Minimum 2 years in US Voice process as a Trainer. Job Location: Bangalore ( For Our Leading client). Interested candidates can apply here or contact me prashanth hr @ 9360810536 from Monday to friday between 9.30a.m. to 5p.m. only. Kindly dont call on Saturday and Sunday.
Posted 1 month ago
0.0 - 2.0 years
2 - 3 Lacs
Navi Mumbai
Work from Office
Looking for a Telesales Executive with good knowledge of financial products to handle outbound calls, generate leads, and convert prospects into customers for services like trading, insurance, and loans. Strong communication and sales skills required
Posted 1 month ago
2.0 - 7.0 years
3 - 6 Lacs
Vapi
Work from Office
Aga Khan Rural Support Programme (India) is looking for Trainers/Master Trainers to join our dynamic team and embark on a rewarding career journey Design training modules and deliver sessions Evaluate trainee performance and provide feedback Mentor new trainers and standardize practices Continuously update learning content
Posted 1 month ago
1.0 - 3.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.
Posted 1 month ago
1.0 - 3.0 years
3 - 7 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.
Posted 1 month ago
8.0 - 10.0 years
3 - 6 Lacs
Kolkata
Work from Office
Role The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way DO The trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific Modules along with up skilling resources on process. Structure On boarding Training requirements, Pre Process, Customer Visits etc. Ensure that all new employees go through the defined new learning path for their respective roles in the account Deliver pre-process and process training for new employees Support new hires during OJT and GO-live Provide refresher and remedial training for existing employees Ensure all regulatory requirements are complied with from time to time Maintain trainee data and information Generate training reports from time to time Support any administrative tasks like trainee roster and scheduling etc. Create/Customize training content for delivery Provide feedback and coaching to analysts on the floor Take ownership for improvement in analysts performance Analyze training needs for employees working for the account. Responsible for account level Training metrics Responsible for adhering to training standardization guidelines defined by the BU Training Function Responsible to work with ops to bridge gaps during training. Mandatory Skills: L&P Policy Acquisition & Servicing. Experience8-10 Years.
Posted 1 month ago
0.0 - 3.0 years
2 - 3 Lacs
Mumbai, Nagpur, Chennai
Work from Office
Job Title:Trainer Experience0-3 Years Location:Chennai, Mumbai, Nagpur, Chandigarh, Bengaluru. : Trainer Location - Chennai,Mumbai,Nagpur,Chandigarh
Posted 1 month ago
1.0 - 5.0 years
3 - 5 Lacs
Noida, Hyderabad, Bengaluru
Hybrid
Teaching students online using PlanetSpark content.Any Graduate/P.G. can apply.Min.1 yr exp.Part time English tutor.English teacher freelancer.Work from home english teacher.Remote jobs English Teacher.Part time English Teacher.Freelancer
Posted 1 month ago
0.0 - 1.0 years
3 - 6 Lacs
Pune
Work from Office
Role & responsibilities Front-end Development: Designing and developing user interfaces using HTML, CSS, and JavaScript. Utilizing JavaScript frameworks/libraries like React, Angular, or Vue to build interactive and dynamic web applications. Ensuring responsiveness and cross-platform compatibility. Working with graphic designers to translate designs into functional web pages. Back-end Development: Developing server-side logic using JavaScript and Node.js. Creating and managing APIs for communication between front-end and back-end. Working with databases (SQL or NoSQL) to store and retrieve data. Ensuring scalability and performance of web applications. Full-stack Responsibilities: Managing the entire development lifecycle from conception to deployment. Participating in code reviews, testing, and debugging. Collaborating with other developers, product managers, and designers. Staying up-to-date with the latest web development trends and technologies. Troubleshooting and resolving issues related to front-end and back-end development. We seek a highly skilled Full Stack Developer who is comfortable with frontend and backend development. The ideal candidate will be responsible for developing and designing frontend web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties. The Full Stack Developer will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.
Posted 1 month ago
0.0 - 2.0 years
1 - 2 Lacs
Vapi
Work from Office
Responsibilities: Close deals through effective communication and negotiation Manage showroom sales and retail outlets Achieve monthly targets through persuasive selling techniques Health insurance Annual bonus Provident fund
Posted 1 month ago
0.0 years
1 - 2 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Dear Candidate , We are looking for dynamic and ambitious male candidates to join our team as US IT Executive Recruiter , where you'll play a key role in connecting top tech talent with exciting opportunities across the US! Roles and Responsibilities: Responsible for handling the complete recruitment life cycle for Direct Clients in the US. Utilize various talent acquisition strategies to source candidates through online channels (e.g. job portals, professional networks, etc.), LinkedIn, internal database, and referrals Learn the technical requirements of various positions, do research as needed, and submit consultants profiles that match these criteria in a timely manner. Establish relationships with consultants/contractors in specified regions. Responsible for achieving a good conversion ratio of submittals into interviews and placement. Eligibility: Any Bachelors degree with a minimum of 50% In overall academics is eligible Freshers can apply Skills: The ideal candidate should have superior communication and interpersonal skills. Must be self-motivated and must possess a good attitude. Should have the ability to deliver results in a fast-paced & metrics-driven environment. J ob Type: Full-time Salary: 15000 CTC + AC Accommodation Timing: 6 :00 PM to 4:30 AM (Monday Friday) Shift: Complete Night shift Completely Work from Office Interview Mode: Telephonic and Face-To-Face. Office Location: 94A, MLA Colony, Road no 12, Banjara Hills, 500034 Land Mark: Friends Bakery
Posted 1 month ago
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